background image

 

 

The information provided in the Polycom technical bulletin is provided "as is" without warranty of any kind.  No obligation or liability will arise out of Polycom 
rendering technical or other advice or service in connection herewith.  

Polycom® and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of 
their respective companies. 

Fatal Error                       
Err Code #### 

The handset has detected a fault 
from which it cannot recover. 

Record the error code so it can be 
reported. Turn the handset off then on 
again. If error persists, try registering a 
different handset to this telephone 
port. If error still persists, contact 
Polycom technical support and report 
the error. 

Internal Err. # # 

The handset has detected a fault 
from which it cannot recover. 

Record the error code so it can be 
reported. Turn the handset off then on 
again. If error persists, try registering a 
different handset to this telephone 
port. If error still persists, contact 
Polycom technical support and report 
the error. 

Net Busy 

Handset cannot obtain sufficient 
resources to support a call. 

Try the call again later. 

No Net Found 

This indicates that the handset 
cannot find any base stations 
and has no additional information 
to display as to why. Possible 
problems are enumerated below.                                                        
No radio link.                                               
Out of range. 

Verify that the base station is 
connected to the system and powered 
on.                                                    
Try getting closer to a base station. 
Check to see if other handsets are 
working within the same range of a 
base station. If so, contact Polycom 
technical support and report the error. 

No PBX 

No communication with host 
telephone system. 

Displays before the system has 
synchronized ports with the host 
telephone system. Should disappear 
when the ports are correctly wired and 
programmed.                                                    
Make sure the proper PBX switch type 
has been configured on the 
SpectraLink 6x00 MCU. 

Restarting… 

The handset is in the process of 
rebooting. There will be a 20 
second delay in an attempt to let 
potential system errors clear. 

None. 

Service 
Unavailable.       
Restarting… 

An error has caused the handset 
to lose the call. It is now making 
its best effort to restart and return 
to standby mode. 

The handset is attempting to register 
with the PBX and resume normal 
operation.  

Waiting 

Handset has attempted some 
operation several times and 
failed and is now waiting for a 
period of time before attempting 
that operation again. 

None. The handset is waiting for a 
specified period of time before 
attempting that operation again. 

System Unavailable 

Handset out of range of base 
station or system inoperative 

Move back into coverage area or  wait 
for system 

System Busy 

Insufficient bandwidth available 
on base station 

Wait for available bandwidth or move 
within range of a base station with 
available bandwidth 

Unregistered 

Handset is not registered with 
infrastructure 

Register handset 

Summary of Contents for SpectraLink 6020

Page 1: ...e Many administrators are not aware of the built in troubleshooting tools that are available in the handset Following are a number of troubleshooting aids that should be considered when investigated reports of handset issues by end users Functional Self Test With any reportedly failed handset the administrator should always perform the self test function on the handset The test allows the administ...

Page 2: ...time except the POWER ON END Call key to hear a key tone played Each key including side keys soft keys and rocker pad keys will produce an audible tone The tone is constant until the key is released at which point the tone should end If any key below the display does not produce a tone then the keypad is faulty If the volume side keys do not produce a tone then the side keys are faulty Note Pressi...

Page 3: ... reset is powered off and has a known to be working battery installed 2 Power on the handset and wait for it to come to the standby screen with the Ext showing 3 Press the CFG soft key on the handset and scroll down to the Admin Settings and press the OK key 4 Enter the handset password and press the OK key Default handset password is 123456 5 Scroll down to Restore Defaults and press the OK key V...

Page 4: ...is still in progress Do not press the END key Quickly remove the discharged Battery Pack and replace with a charged Battery Pack power on the handset and press the START key to resume the call in progress Not in call The battery icon displays whenever the Battery Pack charge is low The message Low Battery and a loud beep indicate a critically low battery charge when user is not on the handset The ...

Page 5: ...of range Verify that the base station is connected to the system and powered on Try getting closer to a base station Check to see if other handsets are working within the same range of a base station If so contact Polycom technical support and report the error No PBX No communication with host telephone system Displays before the system has synchronized ports with the host telephone system Should ...

Page 6: ...r or Bad Config Configuration data is corrupt Perform restore defaults on handset and reenter configuration data Troubleshooting wireless handset issues will help to achieve a faster recovery from failures and helps to ensure end users are able to continue to have a working handset available to them as much as possible While not all troubleshooting steps can resolve a handset issue in the field th...

Reviews: