Polycom SpectraLink 8000 System, Administration Manual

Page 1: ...8 Edition 1725 36031 001 Version H SpectraLink 8000 SVP Server SVP100 SVP020 SVP010 Administration Guide for Mitel and Cisco VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 2: ...ing or clerical errors Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom Inc Notice Polycom Inc has prepared this document for use by Polycom personnel and customers The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written appro...

Page 3: ...isco CallManager CallManager Express 72 1082 02 SpectraLink e340 h340 i640 Wireless Telephone Configuration and Administration Guide with Mitel Networks 3300 and SX 200 ICP 72 1084 02 Available at http www polycom com usa en support voice wi fi wi fi html Polycom WLAN Compatibility Table 1725 36040 001 Access Point Configuration Guide 1725 36xxx 001 where xxx indicates a number corresponding to th...

Page 4: ... wants you to have a successful installation If you have questions please contact the Customer Support Hotline at 800 775 5330 The hotline is open Monday through Friday 6 a m to 6 p m Mountain time For Technical Support technicalsupport polycom com For Knowledge Base http www polycom com usa en support voice voice html Icons and Conventions This manual uses the following icons and conventions Caut...

Page 5: ...ion 10 Multiple SVP Servers Master SVP Server 10 Multiple SVP Server Capacities 11 Notes on System Configuration 13 System Diagram 14 System Components 15 The Front Panel of the SVP Server 17 2 Installing the SpectraLink 8000 SVP Server 19 Required Materials 19 Locate the SVP Server 19 Install the SVP Server 20 3 Configuring the SpectraLink 8000 SVP Server 23 Connecting to the SVP Server 23 VoIPon...

Page 6: ...oS Configuration 33 Reset System 33 Reset All SVP Servers 33 QoS Configuration 34 DSCP Tag 34 Change Password 36 4 Swapping Adding Deleting SVP Servers 37 Adding an SVP Server 37 Removing an SVP Server 37 Changing the Master SVP Server 38 5 Software Maintenance 39 Software Updates 39 6 Troubleshooting via System Status Menu 41 Error Status 42 Network Status 43 Software Version 45 Gatekeeper Databa...

Page 7: ...Contents PN 1725 36031 001_H doc 7 7 Safety Notices 49 8 Index 51 VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 8: ...VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 9: ...f service QoS mechanism that is implemented in the wireless telephone and AP to enhance voice quality over the wireless network SVP gives preference to voice packets over data packets on the wireless medium increasing the probability that all voice packets are transmitted efficiently and with minimum delay SVP is fully compatible with IEEE 802 11b standards SpectraLink 8000 Wireless Telephones sup...

Page 10: ... Version The Timing Function SVP Servers provide the connection or gateway to the IP PBX for the wireless telephones and the timing function for active calls This gateway function is distributed across the SVP Servers The number of active SVP Servers is determined dynamically Whenever SVP Servers are added to or removed from the system the distribution of the timing function for active calls is af...

Page 11: ... may not be combined within one subnet SpectraLink SVP010 and SVP020 Server capacity The system capacity of the SVP010 and SVP020 is measured by number of powered on handsets If this number exceeds the maximum the handset that cannot be served will display an error and will not connect to the SVP Server Other handsets will not be affected Number of handsets Number of SVP Servers SVP010 SVP020 1 10...

Page 12: ... 578 5500 3853 2890 12 54 648 621 6000 4140 3105 13 54 702 674 6500 4493 3370 14 54 756 728 7000 4853 3640 15 54 810 782 7500 5213 3910 16 54 864 836 8000 5573 4180 1 An Erlang is a unit of telecommunications traffic measurement Strictly speaking an Erlang represents the continuous use of one voice path In practice it is used to describe the total traffic volume of one hour Erlang traffic measurem...

Page 13: ...es out of range and the handset must be power cycled in order to resume functionality in the new subnet area Please see Best Practices for Deploying Enterprise Grade Wi Fi Telephony for detailed configuration information when installing multiple SVP Server models across several different subnets IP multicast addresses are used when SpectraLink i640 and 8030 Wireless Telephones are installed This r...

Page 14: ...tch IP telephony system example SpectraLink Wireless Telephones SpectraLink 8000 SVP Server Access point Wireless POS SpectraLink Wireless Telephones Access point TFTP server IP phones optional IP gateway PSTN or PBX Device supplied by SpectraLink Ethernet cable Phone cable SpectraLink 8000 SVP Server SpectraLink 8000 SVP Server Ethernet switch showing optional multiple SVP Servers VoIPon www voip...

Page 15: ... will affect the coverage area and capacity of the wireless system Typically the requirements for use of SpectraLink 8000 Wireless Telephones are similar to those of wireless data devices Contact Polycom or a certified Polycom distributor for specific information about your facility s needs The SpectraLink system must connect to APs that utilize SpectraLink Voice Priority SVP Contact Polycom or a ...

Page 16: ...tch must all be on the same side of the router SpectraLink 8000 SVP Server The SVP Server manages call network traffic as detailed in this document Administrative computer An administrative computer is required for setup and maintenance of the SVP Server This computer may be temporarily connected directly to the component or to the network a dedicated computer is not required Some installations us...

Page 17: ... Lit if there is system activity COL Lit if there are network collisions NETWORK Port to wired Ethernet LAN ERROR Lit when the system has detected an error STATUS Indicate system error messages and status 1 Heartbeat indicates gateway is running 2 If active calls 3 4 5 Currently unused PWR power jack Connects to the AC adapter supplying power to the system Use only the Polycom provided Class II AC...

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Page 19: ...ion of electronic equipment Do not power up the unit before it has been properly grounded to a protective earth See Grounding Instructions below Required Materials The following equipment must be provided by the customer Power Outlet AC adapter provided by Polycom Backboard space the SVP Server is designed to be wall mounted to 3 4 plywood securely screwed to the wall Screws required to mount the ...

Page 20: ...The SVP Server may be mounted on a rack or to a wall Mount the SVP Server on a rack The rack mount kit is designed for mounting equipment in a standard 19 inch rack and should contain the following equipment Mounting plates two for each SVP Server to be mounted Screws four rack mount screws for each SVP Server to be mounted To rack mount the SVP Server 1 Remove the corner screws from the SVP Serve...

Page 21: ...urrent which is cumulative when multiple units are connected together to form a system To prevent the summation of leakage currents from being present on exposed metal surfaces the following installation procedure must be followed All system units must be grounded to a protective earth by means of the grounding stud located on the rear panel Refer to the illustration below for recommended continui...

Page 22: ...only the provided Class II AC Adapter with output 24V DC 1A 2 Plug the AC adapter into an 110VAC outlet to apply power to the SVP Server 3 Verify that leakage current touch current is below 250 μA rms on exposed metal surfaces 4 If leakage is excessive power off the system and re verify ground path continuity 5 The system will cycle through diagnostic testing and the LEDs will blink for about one ...

Page 23: ... the network using telnet It is recommended that the basic setup actions occur while the serial connection is made Connect via the serial port 1 Using a DB 9 female null modem cable connect the SVP Server to the serial port of a terminal or PC 2 Run a terminal emulation program such as HyperTerminal or use a VT 100 terminal with the following configuration Bits per second 9600 Data bits 8 Parity N...

Page 24: ...Link Server for both local and remote administration depending on your network To connect via telnet run a telnet session to the IP address of the SVP Server Once you connect and log in the NetLink SVP II System menu displays The NetLink SVP II System Menu The main menu displays as shown here System Status Menu for viewing error messages status of operation and software code version VoIPon www voi...

Page 25: ...on The IP address and other network settings are established via the Network Configuration screen This is also where you may optionally establish a hostname and enter the IP address of the location of any software updates you may obtain from Polycom See Chapter 5 Software Maintenance for more information about installing software updates via TFTP Scroll to Network Configuration and select by press...

Page 26: ...a the serial connection If you anticipate identical settings across the LAN set just the IP address and custom hostname if desired for each SVP Server using the initial serial connection Then connect via the LAN and use SendAll to set identical configuration options for all SVP Servers If SendAll is to be utilized in your system all passwords must be identical DO NOT CHANGE THE PASSWORD AT THE INI...

Page 27: ...is Maintenance Lock occurs the SVP Server must be reset upon exit All active calls are terminated during a reset Hostname Optional change the default host name if desired This is the name of the SVP Server to which you are connected for identification purposes only You cannot enter spaces in this field The host names for each SVP Server and OAI Gateway on the system must be unique Subnet Mask The ...

Page 28: ...cause the DHCP client in the SVP Server to attempt to automatically get the correct setting from the DHCP server The DHCP setting is only valid when the IP address is also acquired using DHCP When the name services are set up correctly the SVP Server can translate hostnames to IP addresses Using telnet it is also possible to access the SVP Server using its hostname instead of the IP address Workgr...

Page 29: ...nfiguration screen is where you set the mode of the SVP Server It is also where you can lock the SVP Server for maintenance and reset the SVP Server after maintenance The type of gateway you are using determines the mode of the SVP Server From the main menu scroll to SVP II Configuration and select by pressing Enter VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 8082...

Page 30: ...must be configured Phones per Access Point AP specifications are detailed in the Configuration Notes for each brand and type Refer to these notes when entering the number of simultaneous calls supported for your type 802 11 Rate Select 1MB 2MB to limit the transmission rate between the wireless telephones and APs Select Automatic to allow the wireless telephone to determine its rate up to 11 Mb s ...

Page 31: ...tion from the DNS server Enter DNS If DNS is used the IP address of the master SVP Server must be configured in the DNS server First Alias IP Address Last Alias IP Address The SVP Server uses an IP address when acting as a proxy for the wireless telephone Therefore one alias IP address is required for every installed SpectraLink 8000 Wireless Telephone These IP addresses must be entered as a range...

Page 32: ...peration Maintenance Lock The system automatically sets this option to Y Yes after certain maintenance activities that require reset such as changing the IP address Maintenance Lock prevents any new calls from starting Note that the administrator cannot change this option It is automatically set by the system Reset the system at exit to clear Maintenance Lock Inactivity Timeout min Set the number ...

Page 33: ...his option is selected you will be prompted to reset all SVP Servers upon exiting this screen This is necessary if you have changed configurations on other SVP Servers by using the SendAll option The SVP Server should be reset at the end of any maintenance procedure that requires a reset either via Maintenance Lock or manually via Reset System Note that resetting the SVP Server will terminate any ...

Page 34: ... listed on the screen Administration tags set the priority for telnet TFTP and other administrative traffic Administrative traffic can have the lowest priority because it does not require voice quality WT In call traffic requires voice quality and may be set to a higher priority than WT Standby traffic RTP traffic is the audio traffic to the IP PBX It requires voice quality PBX traffic is not audi...

Page 35: ...affic Class settings are set at any value Value Y other than Default that setting Value Y will override the Administration setting Administration Traffic Class Default Value X Default 4 X WT In call Priority High Value Y Y Y Default 0 X WT Standby Priority Med Value Y Y Y Default 4 X RTP Priority High Value Y Y Y Default 0 X PBX Priority Med Value Y Y Y Default 0 X Inter SVP2 Priority Med Value Y ...

Page 36: ...ed 16 characters The first character must be a letter Numbers or letters are allowed No dashes spaces or punctuation marks etc are allowed Select Change Password from the main menu A screen similar to the following will appear Enter the information and either select Set Password or press the S key to set the new password If you forget a password call Polycom Customer Service for assistance VoIPon ...

Page 37: ...ilar to a normal handoff between APs When the wireless telephone ends the call it will be forced to reboot and check in again Removing an SVP Server When an SVP Server is removed from the system it is detected within two seconds Wireless telephones not in calls are immediately forced to reboot and check in again For wireless telephones active in calls two possible scenarios can occur If the SVP Se...

Page 38: ...il All SVP Servers will lock all calls will be lost and no calls can be placed Therefore if the master SVP Server needs to be replaced be sure the system can be brought down with minimal call interruption Be sure to reset all SVP Servers after the master has been replaced If the IP address of the master is changed it must be changed in all SVP Servers VoIPon www voipon co uk sales voipon co uk Tel...

Page 39: ...stration document for your vendor s IP system for more information about using TFTP Software Updates Lock the SVP Server in the SVP II Configuration screen prior to updating the software In multiple SVP Server systems all SVP Servers must be locked and upgraded at the same time Downloads for the SVP Server are available from http www polycom com usa en support voice wi fi spectralink_8000_svp_serv...

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Page 41: ...pened from the main menu of the SVP Server See the previous sections for directions on how to connect to the SVP Server and navigate to the System Status Menu Error Status Displays alarm and error message information Network Status Displays information about the Ethernet network to which the SVP Server is connected 6 VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808...

Page 42: ...e easily remedied and others require a call to Polycom s Customer Support Department From the System Status Menu select Error Status The screen displays active alarms on the SVP Server The following table displays the list of alarms and a description of the action to take to eliminate the alarm Alarm Text Action Maximum payload usage reached Reduce usage clear alarm Maximum telephone usage reached...

Page 43: ...e Ethernet Address MAC address of the SVP Server hexadecimal System Uptime The number of days hours and minutes since the SVP Server was last reset Net The type of connection to the Ethernet switch currently utilized See SVP100 Capacity for more information Data is transmitted over SpectraLink components by proprietary technology developed by Polycom Corporation The SpectraLink Radio Protocol SRP ...

Page 44: ...Sum of all transmit errors heartbeat late collision repeated collision underrun carrier drop packets dropped due to insufficient memory fifo underrun occurred during transmission carrier carrier lost during transmission collisions packets deferred delayed due to collision SVP II Access Points in Use APs in use by wireless telephones either in standby or in a call Last is current Max is the maximum...

Page 45: ...VP Server This information will help you determine if you are running the most recent version and will assist Polycom engineering and or customer support in troubleshooting software problems This screen also displays the model type From the System Status Menu select Software Version A sample screen is displayed here Note that the software versions on your system may be different from the versions ...

Page 46: ... for these three files must all match as they do in the screen example 17x 024 Gatekeeper Database The Gatekeeper Database screen lists the registered extension numbers and the IP address currently being used by each Alias Phone Number phone identifier RAS IP address Registration Admission Status IP address CSA IP address Call Signaling Address IP address Expiration secs the number of seconds unti...

Page 47: ...1_H doc 47 Press the question mark shift to open the H 323 Gatekeeper Database Help screen The help screen provides information about how to scroll and search the database VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

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Page 49: ...gned for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines When installing Base Stations outside or in buildings other than the one containing the System Controller take the following precaution If wiring for a Base Station exits a building whether to r...

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Page 51: ...escription 15 G Grounding 21 H Hotline 4 N Network Status 43 P Power 19 S Serial Connection 23 Site Preparation 19 Software Updates 39 SVP Server 9 Administration 23 Alarms 42 Capacity 12 Front Panel 17 Location 20 Mounting on a rack 20 Mounting to a wall 21 T Telnet 24 TFTP Download Master 27 W Wireless Telephone description 15 VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 4...