Polycom SpectraLink 8020, Administrator'S Manual

Page 1: ...January 2010 Edition 1725 36038 001 Version H SpectraLink 8020 8030 Wireless Telephone Administration Guide Session Initiation Protocol SIP ...

Page 2: ...pyright or other notices Every effort has been made to ensure that the information in this document is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom Inc Notice Polycom Inc has prepared this document for use by Polycom personnel and customers The draw...

Page 3: ... 36165 001 SpectraLink 8000 SVP Server Administration Guide for SIP 1725 36033 001 SpectraLink 8020 8030 Wireless Telephone SIP User Agent Features and Standards 1725 36037 001 SpectraLink 8020 8030 Wireless Telephones Handset Administration Tool 7125 36039 001 Available at http www polycom com usa en support voice wi fi wi fi html Polycom VIEW Certified Products Guide 1725 36040 001 VIEW Configur...

Page 4: ...risk voicemail system its menu structure and related information Available at http www voip info org wiki index php page Asterisk cmd VoiceMailMain Customer Support Polycom wants you to have a successful installation If you have questions please contact our Customer Support Hotline at 800 775 5330 The hotline is open Monday through Friday 6 a m to 6 p m Mountain time For Technical Support technica...

Page 5: ...PN 1725 36038 001 H doc 5 Label This typeface indicates a key label or button on SpectraLink hardware ...

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Page 7: ... Overview 11 WLAN Quality of Service 11 WLAN Security 12 System Diagram 14 System Components 15 SpectraLink 8020 8030 Wireless Telephone Specifications 18 Notes on Battery Packs 20 Startup Sequence 21 Handset Modes 22 2 SpectraLink 8020 8030 Wireless Telephone Configuration 25 The Admin Menu 25 Admin menu 28 Phone Config 32 Network Config 36 Diagnostics 43 Restore Defaults 44 Demos 44 ...

Page 8: ...uirements 55 Minimum Configuration Process 57 4 SIP Integration Factors 59 Sample DHCP Server Configuration File 60 5 Programming the SIP Handset Features 63 SIP TFTP Server Configuration Files 63 Proxy server commands 65 Sample SIP Configuration Files 70 6 Using the SIP Handset 85 The Handset Display 85 Menus 89 Handset Operation 91 7 Testing a Handset 101 8 Diagnostic Tools 103 Run Site Survey 1...

Page 9: ...tware Maintenance 121 Upgrading Handsets 121 Normal Download Messages 122 Download Failure or Recovery Messages 122 11 Troubleshooting 123 Access Point Problems 123 Handset Status Messages 125 12 Appendix A Regulatory Domains 135 13 Index 137 ...

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Page 11: ...andset may have five line appearances and two calls per line Each handset may have up to 10 sets of credentials to identify itself by current user The latest wireless telephone and Handset Administration Tool software versions are required to support the features described in this document See Chapter 3 Software License and Protocol Management WLAN Quality of Service WLAN Quality of Service QoS is...

Page 12: ...S mechanisms in order to ensure they are utilized This option does not require the SVP Server CCXv4 The CCX program requires WLAN client devices operating on Cisco APs to use a defined set of industry standards and Cisco specific features The SpectraLink 8020 8030 Wireless Telephone has been certified by Cisco as CCXv4 compliant When the CCXv4 operating mode is selected on the handset it automatic...

Page 13: ...of the handset WPA and WPA2 Personal The handset supports WPA and WPA2 Personal as defined by the Wi Fi Alliance WPA2 which is based on the 802 11i standard provides government grade security by implementing the Advanced Encryption Standard AES encryption algorithm WPA which is based on a draft version of the 802 11i standard before it was ratified uses Temporal Key Integrity Protocol TKIP encrypt...

Page 14: ...8020 8030 Wireless Telephone Administration Guide for SIP 14 PN 1725 36038 001 H doc System Diagram The following diagram shows the Polycom components residing on a network with APs and wireless LAN Ethernet Switch ...

Page 15: ...pectraLink Voice Priority for QoS Access points Enterprise grade Wi Fi access points provide the connection between the wired LAN and the wireless LAN VIEW Certified 802 11a b g n APs must be positioned in all areas where Wireless Telephones will be used to ensure seamless radio coverage The number type and placement of access points will affect the coverage area and capacity of the wireless syste...

Page 16: ...ents are present Certain AP Ethernet switch combinations establish a Layer 2 tunnel across subnets that enable the handsets to roam Without this capability any call in progress will be dropped when the user moves out of range and the handset must be power cycled in order to resume functionality in the new subnet area Ensure that all your APs are attached to the same subnet for proper operation The...

Page 17: ...stration parameters See Chapter 2 SpectraLink 8020 8030 Wireless Telephone Configuration section The Admin Menu Normally the SIP TFTP server is the same as the network TFTP server see above NTP Network Time Protocol Server If WPA2 Enterprise security is used the handset will confirm the PEAP certificate has a valid date and time with the NTP Server on the network if one is available If an NTP Serv...

Page 18: ... 8020 8030 Wireless Telephone Administration Guide for SIP 18 PN 1725 36038 001 H doc SpectraLink 8020 8030 Wireless Telephone Specifications SpectraLink 8030 Wireless Telephone SpectraLink 8020 Wireless Telephone ...

Page 19: ...EAP certificate sizes 512 1024 2048 4096 bit recommended Encryption Ciphers AES RSA RC4 Data Integrity Hashed Message Authentication Code MD5 HMAC MD5 RFC 2403 2104 and Secure Hash Algorithm 1 SHA HMAC SHA 1 RFC2404 Fast AP Handoff Opportunistic Key Caching OKC Cisco Client Key Management CCKM FCC certification Part 15 247 Other certifications IP 53 certified for resistance to dust and liquid resi...

Page 20: ...before using them in phone operation Maximum Battery Pack performance is achieved after a few charge discharge cycles If multiple Battery Packs are supplied with your handset Polycom recommends that each be fully charged upon receipt to prolong battery life Battery Packs will slowly lose charge if unused To maintain battery potential charge unused Battery Packs occasionally or alternate Battery Pa...

Page 21: ...onfigured for DHCP the DHCP discovery process has started 1234567 If DHCP is configured a DHCP response was received which contains a good DNS server configuration 123456 Note Used for SVP QoS only and not present when using Wi Fi Standard QoS or CCXv4 Indicates one of the following possibilities 1 Static IP configuration 2 SVP Server address found in DHCP option 151 response 3 SVP Server address ...

Page 22: ...d to the configuration file that contains user specific information If the file is not found an error message will appear and the handset will restart See Chapter 5 Programming the SIP Handset Features section SIP TFTP Server Configuration Files Handset Modes Standby mode on hook In standby mode the handset is waiting for an incoming call or for the user to place an outgoing call The extension num...

Page 23: ...e SpectraLink 8030 Wireless Telephones utilize channels for incoming and outgoing radio communication While PTT is active the handset is in PTT mode It can receive regular phone calls in this mode When a regular phone call is answered the handset enters active mode Configuration menu mode When user preferences are being configured in the Config menu the handset is on but is not active It cannot re...

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Page 25: ...inistration Tool HAT document for specific instructions Please see your service representative or contact Polycom customer service for more information about this time saving tool When WPA2 Enterprise security is used PAC files for EAP FAST can be provisioned wirelessly or by using the HAT For PEAP the HAT must be used to enroll certificates See section WPA2 Enterprise PEAP Certification Enrollmen...

Page 26: ...y will proceed directly into the Admin menu Navigation The navigation keys just below the softkeys are used to navigate through and select menu options These are referred to as Nav Nav Nav Nav and NavOK Toggle options Some menu items have only two options which operate on a toggle basis The current setting is shown below the menu heading on the info line The other available setting is highlighted ...

Page 27: ...toggle the case Enter letters by repeatedly pressing the corresponding key until the desired letter displays on the screen Use the CAPS softkey to change the case as needed To edit during entry delete the character to the left of the cursor by pressing the Del softkey To replace an entry delete it by pressing the Clr softkey and then enter the new data To edit an existing entry use Nav and Nav to ...

Page 28: ...elephony Protocol Type 036 PTT Emerg Button Emergency Dial Emergency Enable Disable Emergency Number Enter Number Enter Name PTT PTT Enable Disable Allowed Channels Channel 1 Channel 2 Channel 24 Name Channels list Priority Channel Priority Channel On Off Name Channel Time Zone list GMT Daylight Savings DST No Adjust DST Auto USA DST Auto AUS DST Auto EURO Password Enable Disable If Password is en...

Page 29: ... Config IP Addresses Use DHCP Static IP Phone IP Default Gateway Subnet Mask TFTP Server IP Syslog Server IP Time Server IP SVP Server IP SIP TFTP Svr IP OAI Server IP SS ID enter WLAN Settings 3rd level 4th level 5th level 6th level 7th level Custom Security None WEP Authentication Open System Shared Key WEP Enable Disable Key Information Default Key Key Length Key 1 4 Rotation Secret WPA2 PSK Pa...

Page 30: ...ame Password Delete Cert PAC QoS SVP DSCP tags WT in call 46 WT standby 26 Other 0 Wi Fi Standard DSCP tags Voice 46 Control 26 Other 0 Admission Cntrl Mandatory Optional CCX WPA2 Enterprise Authentication EAP FAST PEAP Fast Handoff CCKM Username Password Delete Cert PAC Yes No QoS DSCP tags Voice 46 Control 26 Other 0 1st level 2nd level 3rd level 4th level 5th level Network Config Reg Domain 01 ...

Page 31: ...vey Diagnostics Mode Disable Enable Syslog Mode Disabled Errors Events Full Error Handling Mode Halt on Error Restart on Error Restore Defaults Demos Graphics Demo default setting Only those 802 11a bands that are available in the selected domain will be listed See Appendix A for complete information Subbands have not been established for the b and b g mixed or the g only mode at this writing Prov...

Page 32: ...disabled by default When using the Handset Administration Tool to configure this option ensure the PTT option in the PTT Admin tab under Handset type is disabled before enabling the Emergency Dial option in the Phone Config tab When PTT is enabled the Emergency Dial option will be grayed out Push to talk Disable Enable If enabled the PTT options will appear on the Config menu for the end user to s...

Page 33: ...an be modified but can only be cleared by restoring the handset to defaults Time Zone Worldwide time zone options are available Greenwich Mean Time GMT is the default Daylight Savings The handset may be adjusted for daylight savings time Password Enable Disable Change The password option controls access to the Admin menu It is enabled by default with the password 123456 The Password option operate...

Page 34: ...g 4 allow you to specify additional authentication usernames and passwords that may be required by your handset for any additional line appearances registrations that may appear in the specific user s configuration file This information will be ignored if a Login username is not provided OAI Enable Disable Polycom s Open Application Interface OAI enables third party computer applications to displa...

Page 35: ...transmit intervals Default transmit interval is 10 minutes Press NavOK to select the desired transmit interval To optimize battery life the interval between sending out ELP updates will vary based on handset state It is expected that ELP updates will occur at most every two to six seconds and at least every few minutes If improved tracking capability is desired set the transmit interval for a shor...

Page 36: ...ng leading zeroes No periods are required Regardless of the mode in which the handset is operating the following components are required and must be configured as part of the SIP system Phone IP The IP address of the handset This is automatically assigned if DHCP is used If using Static IP configuration you must obtain a unique IP address for each handset from your network administrator Default Ga...

Page 37: ...ndset files If this feature is configured not set to 0 0 0 0 or 255 255 255 255 with either Static IP configuration or using DHCP option 66 TFTP server or the boot server next server siaddr field the handset will check for newer software each time it is powered on or comes back into range of your network This check takes only a second and ensures that all handsets in your network are kept up to da...

Page 38: ...ected Custom Security Handset security setting should match exactly the settings in your APs Consult the VIEW Configuration Guide for the APs installed in your facility for information on which of the security methods are certified Encryption keys Username and Password display as they are entered For security reasons these items will not display when a user returns to the Administration menu NONE ...

Page 39: ...iled documentation on configuring the APs and other required security services on the wired network To configure Cisco FSR on a handset you must enter a Radius Server username and password into each handset Username Enter a username that matches an entry on the RADIUS server Usernames are alphanumeric strings and can be entered using the alphanumeric string entry technique Password Enter the passw...

Page 40: ... 0 Wi Fi Standard QoS mode uses standards based traffic controls for QoS instead of the SVP Server DSCP tags are used to change the priority settings for various classes of packets as they are transmitted to the network from the Wireless Telephone Default values are given but may be overwritten Voice 46 Control 26 Other 0 Admission Cntrl is used to enable and disable the use of WMM Admission Contr...

Page 41: ...nd EAP FAST Manual PAC Provisioning section later in this chapter QoS DSCP tags are used to change the priority settings for various classes of packets as they are transmitted to the network from the Wireless Telephone Default values are given but may be overwritten Voice 46 Control 26 Other 0 Regulatory Domain 802 11 Config Transmit Power Regulatory domain 802 11 configuration and transmit power ...

Page 42: ... the g only mode at this writing Provisions are made in the software to accommodate these ranges once established Newly added subbands may not appear in the Admin menu table above Subband Once a mode is set the subband list will display if applicable Only those ranges which are allowed in the set regulatory domain and that pertain to the set mode are displayed Note that for 802 11a the bands label...

Page 43: ...te to the desired level and press NavOK This sets the transmit power level and exits the Regulatory Domain menus The Network Setup menu will again display Note that the power setting selected specifies the maximum for that band subband When Transmit Power Control TPC is enabled in the infrastructure the AP may instruct the handset to use a lower value to match its own transmit power Diagnostics Ru...

Page 44: ...ly and quickly to standby mode In either scenario a call in progress will be lost Restart On Error should be used unless specific error conditions are being investigated Error detail may be shown on the display captured by the syslog server and may also be available for downloading with the Handset Administration Tool An error memory dump can be taken and sent to Customer Service for escalation an...

Page 45: ... Setting Sub option Sub sub option Default Phone Config PTT Emerg Button Emergency Dial Disabled PTT Disabled if enabled Allowed Channels all Name Channels None set Priority Channel Disabled Time Zone GMT Daylight Saving DST No Adjust Password Enabled Change Password n a SIP Registration None set Clear Regist n a OAI Enabled Location Service RTLS Disabled Transmit Interval 10 minutes Location Serv...

Page 46: ...t Other 0 Cisco FSR Username Password none set Reg Domain none set 802 11 mode b b g mixed Transmit Power 30 mW 15 dBm Diagnostics Run Site Survey n a Diagnostics Disabled Syslog Mode Disabled Error Handling Mode Restart on Error Minimum requirements for functionality after Restore Defaults Set SSID to an available AP and set Regulatory Domain to 01 ...

Page 47: ...u is opened by pressing the Cfg softkey from standby mode See the SpectraLink 8020 8030 Wireless Telephone and Accessories User Guide Config Menu Config menu 2nd level 3rd level 4th level 5th level 6th level Lock Keys User Profiles Silent Vibrate Loud Soft Custom Set as Active Ring Settings Telephone Ring Message Alert 1 Message Alert 2 Ring Cadence Off PBX Continuous Short Pulse Long Pulse Ring T...

Page 48: ...e Key Tones Disable Enable PTT Disable Enable Phone Settings Keypad Autolock Disable 5 Seconds 10 Seconds 20 Seconds Display Contrast Set Contrast Use Hearing Aid Use No Hearing Aid Play Startup Song Inhibit Song Predial Disable Enable 1 High and Severe noise modes increase microphone speaker and ring volume settings above Normal mode baseline All measures are approximate Microphone In ear speaker...

Page 49: ...l Channel 1 Channel 24 Subscribed Channels Channel 1 Channel 2 Channel 3 Channel 24 PTT Audio Volume Audio Volume PTT Tone Volume Tone Volume PTT Vibrate Disable Enable System Info Phone IP Address Alias IP Address SVP IP Address OAI IP Address Firmware Version Emergency Dial Emergency Number Emergency Name Push to talk and Emergency Dial only appear if enabled ...

Page 50: ... Disabled Emergency Dial On On On On On Push to talk must be enabled by the system administrator before it can be activated by the user If it is not enabled then it will not appear on the Config menu and will not be On for any profile PTT Vibrate is available only when Push to talk has been enabled by the system administrator Emergency Dial must be enabled by the system administrator If enabled it...

Page 51: ...e file to make sure the format is DER and that the certificate date is valid If these tests pass HAT will indicate that it is valid and enable the Enroll button Click Enroll to install the certificate onto the handset The screen below shows a valid certificate that has been identified with the file browser The screen below shows a certificate chosen with the file browser but found to be invalid be...

Page 52: ...ess Credential PAC Choose the PAC file with the file browser The user will be prompted to enter the password used to generate the PAC as part of its validation process Once the PAC is considered to be valid the Provision button will be available for installing the PAC onto the handset The screen below shows a valid PAC identified with the file browser after a valid password has been entered ...

Page 53: ...SpectraLink Wireless Telephone Configuration PN 1725 36038 001 H doc 53 The two screens below show the result of entering the wrong password ...

Page 54: ...Guide for SIP 54 PN 1725 36038 001 H doc If anonymous in band PAC provisioning is enabled on the RADIUS server then it is not necessary to download PAC files through HAT The phone will automatically re acquire credentials from the RADIUS server over the air ...

Page 55: ...e transfer Minimum System Requirements A wireless LAN must be properly configured and operational through the use of 802 11a b g n wireless APs Consult the VIEW Configuration Guide for the appropriate make model of WLAN A TFTP must be available on the network in order to load the appropriate software into the handsets The current handset software must be installed in the proper TFTP download direc...

Page 56: ...nfiguration Guide for these settings If WPA2 Enterprise is used then all portions of the Public Key Infrastructure PKI need to be installed and configured properly in order acquire the network An approved SIP call server must be installed and operational on the LAN A complete list of approved product can be found on the Polycom website at http www polycom com support voice wi fi feature_lists spec...

Page 57: ...NTL language translation pi1400sp bin USB downloader pd14udsp bin Over The Air Downloader OTADL pd14odsp bin OTADL Shim pd14shim bin Functional telephony protocol pd14csp bin 3 Use the Handset Administration Tool to set up the configuration of each handset to meet all essential requirements If not using the Handset Administration Tool ensure the following parameters are correctly set in the Admin ...

Page 58: ...h the AP and site QoS plan Follow the VIEW Configuration Guide for the appropriate make model of WLAN 6 Power cycle the handset 7 The SIP code will now download to the handset The status bar will increment fully across the display for each function that is being performed in the download process Upon completion of the update process the handset will re boot with the new firmware During the second ...

Page 59: ...ion data and are configured by network administrators with settings that are appropriate for a given network environment The handset will use the following DHCP options if DHCP use is enabled Option Meaning 1 Subnet mask 3 Default gateway 6 DNS server 7 Syslog server logging 15 Domain name 66 TFTP server 151 SpectraLink 8000 SVP Server 152 SpectraLink 8000 OAI Gateway siaddr Boot server or next se...

Page 60: ...onfiguration files must be locally programmed according to your site requirements dhcpd cfg etc dhcpd conf Sample configuration file for ISC dhcpd Type man dhcp options at prompt to get help for these options Global parameters start at beginning of file If this DHCP server is the official DHCP server for the local network the authoritative directive should be uncommented This means the DHCP server...

Page 61: ...in the range 192 168 0 150 to 192 168 0 199 class SpectraLinkPhones match if substring option vendor class identifier 0 11 SpectraLink subnet definition also sets netmask option 1 subnet 192 168 0 0 netmask 255 255 255 0 DHCP lease pool for Polycom SpectraLink phones pool allow members of SpectraLinkPhones range 192 168 0 100 192 168 0 149 define the siaddr next server field as the alternative TFT...

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Page 63: ...rding to your system requirements See the Sample Configuration Files section below for the default values SIP TFTP Server Configuration Files The two file types generic and specific are identical in format Any or all of the configuration information can be contained in either file Any information in the specific file that conflicts with the information in the generic file will take precedence over...

Page 64: ...rs may be included by using a hexadecimal representation hh where hh is the representation of the character Lines may appear in any order although maintenance may be simplified by preserving the order in the supplied example file Program each of the files according to the following instructions The generic file sip_allusers cfg The generic configuration file provides system information common to a...

Page 65: ... 3 DOMAIN example spectralink com Can be omitted if a specific proxy domain name is not defined at the proxy server If omitted defaults to the IP address of the proxy server see above PROXYn_TYPE Asterisk2 NEC NECSIP Mitel Cisco Call Manager Express or Unified Communications Manager Express CCME PingTel Interactive Intelligence ININ Toshiba Cisco Call Manager or Unified Communcations Manager CCM 3...

Page 66: ...le for more information n 1 2 3 Must be disabled for OAI PROXYn_ KEYPRESS_INFO enable disable Controls generation of SIP INFO requests to the SIP server for keypress events Normally enabled n 1 2 3 Must be enabled for OAI PROXYn_HOLD_IP0 enable disable Controls setting of the media stream IP destination address to 0 zero when a call is put on hold See config file example for more information n 1 2...

Page 67: ...0 seconds The requested expiration interval in REGISTER request messages n 1 2 3 If the server has a lower maximum setting or a higher minimum setting than that requested the server response takes precedence See example file PROXYn_FAILOVER IP_ADDRESS xxx xxx xxx xxx pppp or proxyname pppp The IP address of the Interactive Intelligence failover call server n 1 2 3 xxx xxx xxx xxx IP4 address pppp ...

Page 68: ...mes should be unique for a given LINEn_ PROXY This may be enforced in future software revisions n 1 2 3 4 5 The registered contact becomes sip username domain LINEn _PROXY i SIP proxy server for this line n 1 2 3 4 5 i the number of the proxy server 1 2 3 LINEn_PROXY can be omitted if the line is not to be registered and you wish to do direct phone to phone calls LINEn _CALLID callerid String that...

Page 69: ...present in the Favorites on all handsets See config file example for more information Up to 15 entries permitted which may be divided between generic and phone specific files Dialstring complete SIP URI or local extension Identifier name if omitted the dial string appears on Favorites menu LINEn can be omitted if dialing can be done on any registered line Usually omitted but if present the number ...

Page 70: ...w g 711u G 711U g711u G 711U g729 G729 G 729 g729ab g729AB if g711u is omitted it will be added to end of list if g711a is omitted it will be added to end of list after u CODECS g711u g711a PROXY settings At least one is required and up to three may be specified Where one is specicifed all proxy settings must share the same numbered prefix i e PROXY1_ One PROXYn_TYPE PBX Call Server entry is requi...

Page 71: ...5 6 5060 replace the ip address with the Asterisk Server s Address PROXY1_KEYPRESS_2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IP0 disable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN axlx engr local Replace this with your SIP Domain s name PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 7999 Put Your Voice Mail Sytem s Pilot Number here FOR PROXY1_T...

Page 72: ... secondary ININ IP address PROXY1_KEYPRESS_2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IP0 enable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN Put Your SIP Domain s Name Here PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 7999 Put Your Voice Mail Sytem s Pilot Number here FOR PROXY1_TYPE TOSHIBA PROXY1_ADDR 172 29 102 106 5060 replace the ip address...

Page 73: ...172 29 102 212 5060 replace the ip address with the Shoretel s Address PROXY1_KEYPRESS_2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IP0 disable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN asia polycom com Put Your SIP Domain s Name Here PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 102 Put Your Voice Mail Sytem s Pilot Number here This section desc...

Page 74: ...oxyDomain can be omitted if a specific proxy domain name is not defined at the proxy server If omitted the ProxyDomain defaults to the IP address of the proxy server below are examples of different ways to specify a domain PROXY1_DOMAIN plcmengr com PROXY1_DOMAIN 10 0 0 138 PROXY1_DOMAIN axlx engr local PROXYn_MAIL_SUBSCR is who we should subscribe to for mail center notifications This is needed o...

Page 75: ...ithin the SIP 32 second timeout the keepalives are terminated for that PROXY until the next successful registration to the PROXY This parameter is REQUIRED on Asterisk Business Edition with the Polycom 8002 phone For Polycom 8020 8030 phones this parameter is required when they are operating in WI FI standard QoS mode This is because Linux the OS running Asterisk has a ARP Cache flushing mechanism...

Page 76: ...The phone will always attempt to re register with the PROXY 20 seconds prior to the expiration interval Thus if this parameter is set to 35 seconds and the server s response interval doesn t take precedence then the phone will attempt to re register every 15 seconds The lower this setting the more the impact on the 8002 s standby battery life 8002 phones running version 130 003 and earlier code ig...

Page 77: ...ed Where one is specicifed all proxy settings must share the same numbered prefix i e PROXY1_ One PROXYn_TYPE PBX Call Server entry is required additional ones are optional as you can register secondary line appearances with other PROXY servers Uncomment Your Proxy Type from the list below PROXY1_TYPE Asterisk PROXY1_TYPE NECSIP PROXY1_TYPE MITEL PROXY1_TYPE CCME PROXY1_TYPE PINGTEL PROXY1_TYPE IN...

Page 78: ...l Replace this with your SIP Domain s name PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 7999 Put Your Voice Mail Sytem s Pilot Number here FOR PROXY1_TYPE MITEL PROXY1_ADDR 172 29 102 160 5060 replace the ip address with your PBX s Address PROXY1_KEYPRESS_2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IP0 enable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_...

Page 79: ...Your Voice Mail Sytem s Pilot Number here FOR PROXY1_TYPE TOSHIBA PROXY1_ADDR 172 29 102 106 5060 replace the ip address with the CIX100 s Address PROXY1_KEYPRESS_2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IP0 enable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN Put Your SIP Domain s Name Here PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 290 Put Y...

Page 80: ...1_KEYPRESS_2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IP0 disable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN asia polycom com Put Your SIP Domain s Name Here PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 102 Put Your Voice Mail Sytem s Pilot Number here THIS SECTION EXPLAINS THE PROXY_N PARAMETERS IN MORE DETAIL AND GIVES FORMAT EXAMPLES One PRO...

Page 81: ...to be disabled for Asterisk but it depends on your configuration and what you want to be able to do If you are going to do OAI integration this must be disabled The default is disable PROXY1_KEYPRESS_2833 disable PROXYn_KEYPRESS_INFO controls generation of SIP INFO requests to the SIP server for keypress events Normally you want this to be enabled If you are going to do OAI integration this must b...

Page 82: ... version 130 003 and earlier code ignore this parameter if present 8020 8030 phones running version 131 017 and earlier code ignore this parameter if present PROXY1_KEEPALIVE_SECS 14 PROXYn_REREG_SECS specifies the the re registration interval for a PROXY This is the requested expiration interval sent in the REGISTER request message It can be set to anything between 35 and 3600 seconds The default...

Page 83: ...ALLID LINEn is the dial number LINEn_PROXY is the PROXYn server this line should register with typically defined in sip_allusers cfg LINEn_CALLID is shown on the standby display of 8020 8030 phones but not 8002 or e h340 i640 phones The Asterisk Server converts the callID information to alternative forms defined in the Asterisk configuration files for display at the far end of a phone call LINEn_A...

Page 84: ...5 Cell FAVORITE 3006 User Name 6 FAVORITE 3007 User Name 7 FAVORITE 3008 User Name 8 FAVORITE 3009 User Name 9 FAVORITE 3010 User Name 10 FAVORITE 3011 User Name 11 FAVORITE 3013 User Name 12 FAVORITE 3013 User Name 13 FAVORITE 3014 User Name 14 FAVORITE 3015 User Name 15 Favorites can also be configured to prompt users to enter more digits Users will be prompted with characters inside the s In th...

Page 85: ...andset is ready to be dialed Once this call is connected the connected party s information will appear on the third line and the fourth line contains help or error messages as appropriate The softkeys during this action offer text editing functions System icons Indicator Function The signal strength icon indicates the strength of the signal and can assist the user in determining if the handset is ...

Page 86: ...annot receive or place calls You may be outside of the covered area Walk back into the covered area The in service tone indicates service is reestablished The download icon indicates that the handset is downloading code This icon only appears while the handset is running the over the air downloader It appears to the right of the Signal Strength icon in the same location as the Voicemail icon XXXX ...

Page 87: ...tion Cursor forward Entering a dial number Move the cursor forward in alphanumeric mode if the cursor is at the end of the line adds a space character Answ Answer Incoming call on the selected line Answer the call equivalent to START key Bksp Backspace character Entering a dial number Delete the character prior to the cursor position Back Back one screen Displaying a menu Exit the menu Dial Dial C...

Page 88: ...and password to the SIP server for authorization to register the handset Redl Redial Prior to entering the first character of a dial number Redial the last number that was dialed Rej Reject Incoming call on the selected line Reject the incoming call The SIP server will then redirect the call elsewhere Resm Resume In an active call and you have placed the call on hold or in standby mode if any call...

Page 89: ...call on the selected line and put any other call on hold or by pressing the END key to exit without starting a new call Press the More softkey to page through additional items on the Line menu Symbol menu The symbol menu allows you to change the set of characters available for data entry through multiple key presses of the dial pad keys While dialing a number or entering login information press th...

Page 90: ...he call to the PBX to activate the feature While in a dialing state press the Favr softkey to display a menu of pre defined numbers or names that can be dialed as programmed in the SIP TFTP configuration file When an item is selected from the list the dial number is displayed You may edit or add digits to the displayed number if necessary before pressing the NavOK key or START to place the call Wh...

Page 91: ...ART key wait for a dial tone then dial the number Then press either START again or Nav OK Dial the number and then press the START key or Nav OK Press the Spkr softkey then dial the number Then press START or Nav OK Press the START key press the Favr softkey use the Nav cd keys to select the number or user from the list press Nav OK to dial the number 2 Listen for the ring to indicate the alerting...

Page 92: ... hold the handset to your ear Press the Answ softkey and hold the handset to your ear Press the Spkr softkey and speak towards the handset Reject a call Press the Rej softkey to reject the call and allow the SIP server to redirect the call elsewhere usually to voicemail Answer a call on a second line If another call comes in on a different line a new call icon flashes and a tone sounds in the audi...

Page 93: ...ear call forwarding for a given line again press START or select the line Again select the Set Clear Forward item from the menu Clear forwarding on a line Press START or select the line number Select the Set Clear Forward item from the menu Listen to voicemail 1 Press START 2 Press Msg softkey or Dial your voice message system number 3 Press START or Nav OK Do Not Disturb reject all incoming calls...

Page 94: ...nsfer a call consulted 1 While in a call press FCN and then select the transfer item by shortcut key or NavOK The current call will be placed on hold and it will be marked with a transfer icon A new call will be started and you will hear a dial tone 2 Dial the number to which you wish to transfer the call or press the Favr softkey and select an entry from the Favorites menu 3 Press NavOK or START ...

Page 95: ...ss the END key on the keypad to return to the standby mode Change the profile Press the Prof softkey and use the Nav keys to select a new profile while in standby mode The selected profile is marked with an asterisk Open Config menu Press the Cfg softkey from standby mode Turn on the backlight The backlight comes on when any key is pressed or when there is an incoming call and stays on for 10 seco...

Page 96: ...phonebook entry Select the name and press NavOK The entry may be called assigned a speed dial number or edited from this screen If a speed dial number has been assigned to this name it will appear beside spdl Return to the phonebook list by pressing the Back softkey or NavOK Edit a phonebook entry 1 Select the name to edit from the phonebook list 2 Press the Edit softkey to open the Edit Number di...

Page 97: ...the Del softkey to delete the entry Open the speed dial list from standby Press the Spdl softkey from standby mode Make a speed dial call 1 From standby or while in the speed dial menu press and hold the corresponding number key on the keypad for one second The system speed dial key must be pressed for three seconds 2 The handset will display the name and number for one second before the call is d...

Page 98: ... speed dial key from the speed dial list or from the phonebook edit number display From the speed dial list 1 Select the speed dial key that you wish to assign 2 Press the Set softkey to open the phonebook list 3 Use the search routine or the Nav keys to select the desired entry 4 Press NavOK to assign the selected name to that speed dial key 5 Press NavOK again to exit to standby ...

Page 99: ...so sound The vibration does not replace any PTT tone volume already set To set the handset for PTT vibrate only enable PTT Vibrate and set the tone volume to zero PTT Vibrate is disabled by default Emergency Dial The large button on the left side of the SpectraLink 8030 Wireless Telephone may provide you with either Emergency Dial or PTT functionality as determined and activated by the system admi...

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Page 101: ...handset should display the user extension 2 Place a call and listen to the audio quality End the call by pressing the END key 3 Place a call to the handset and verify ring answer clear transmit and clear receive audio 4 Use the softkeys to verify all softkey programmed features on the handset 5 Press the END key Any line indicators should turn off and the extension number display will return If an...

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Page 103: ...he handset Run Site Survey Site survey is used to evaluate the facility coverage before certifying that an installation is complete It can also be used at any time to evaluate coverage by testing signal strength to gain information about an AP and to scan an area to look for all APs regardless of SSID The information available through the site survey includes SSID Beacon Interval AP information re...

Page 104: ... MyID softkey to toggle between single SSID and any SSID mode Detl Smry softkey to toggle between the multiple AP summary display and the single detail displays for each AP The following screen shows how the display would look when there are three APs configured with an SSID that matches that of the handset The first has a signal strength of 28 dBm is configured on channel 2 with a beacon interval...

Page 105: ...e i index of selected AP value will be from 0 to 3 inclusive bbbbbb the last three octets of the BSSID for a discovered AP sn signal strength in dBm ch channel bcn beacon interval eeeeeeeeeee SSID up to first 11 characters DGHI standards supported i e 802 11d 802 11g etc in addition to 802 11a and 802 11b rrrrrrrr rates supported Basic rates will have a b following the rate more rates are supporte...

Page 106: ...ank ssssssss Security modes None WEP WPA PSK WPA2 PSK WPA2 Ent Any MyID softkey to toggle between single SSID and any SSID modes Detl Smry softkey to toggle between the multiple AP display summary and the single AP display detail Numbers racing across the handset display indicate AP information is being obtained A Waiting message indicates the system is not configured properly and the handset cann...

Page 107: ...splay The numeric icon at the top of the display indicates what screen number is being displayed For example The first time the Nav key is pressed the 1 icon is shown and the first of six diagnostics screens are displayed The next time it is pressed the 2 icon is shown and the next of six diagnostics screens are displayed The counters will be cycled through in this fashion until there are no more ...

Page 108: ...n at full 11Mb when in 802 11b g mode 54Mb SpectraLink System with SVP Server Handsets can run at full 54Mb when in 802 11a or 802 11g modes mnemo a mnemonic that indicates what type of gateway is being used rrrrr TX Power configured in dBm Screen 3 Screen 3 contains a list of the APs that are heard and the following parameters from each AP Indicator as to whether this is the current AP or an inde...

Page 109: ...r more basic rates not supported Full AP can not handle bandwidth requirements AthT authentication timeout AscT association timeout AthF authentication failure AscF association failure SecT security handshake timeout SecF security handshake failure Cnfg AP not configured correctly for security QoS mode or infrastructure network CCX AP is not CCX complaint CCKM AP does not support CCKM WMM AP does ...

Page 110: ... QoSFailCnt Usually attributed to insufficient available bandwidth on an AP S e c E r r C o u n t n n n n n L s t S e c E r r S e q n n n n n Q o S F a i l C n t n n n n n Screen 6 EAP Information xxxxx in Line 1 is a 5 digit decimal value displaying the EAP authentication failure error count xxxxx in Line 2 is a 5 digit decimal value displaying the error code sequence for the last EAP authenticat...

Page 111: ...n presented by the server is not supported by the phone then xxx will be 70 and the EAP error code would be 4070 Refer http www ietf org rfc rfc2246 txt section 7 2 for further TLS alert error codes 5xxx Security credential Failure This is due to an invalid username and or password produced by the phone xxx when non zero presented the 3 digit error code sent by the server in response to phone s cr...

Page 112: ... DHCP server the handset will not send any syslog messages Admin menu options Disabled turns syslog off Errors causes the handset to log only events that we consider to be an error see below Events logs all errors plus some other interesting events see below Full logs all the above plus a running stream of other quality information see below The table below lists the syslog messages and which leve...

Page 113: ...P signal strength Current AP MAC Current AP signal strength Failure reason Wireless Telephone Transmit Power to Old AP Wireless Telephone Transmit Power to New AP FCCKM Failed to use CCKM for fast handoff FOKC Failed to use OKC for fast handoff Successful Handoff New AP MAC New AP signal strength Old AP MAC Old AP signal strength Reason for handoff Other candidate APs MAC Signal strength Reason no...

Page 114: ...tats Radio stats AP MAC AP signal strength Directed packets sent Directed packets received Multicast packets sent Multicast packets received Broadcast packets sent Broadcast packets received TX dropped count TX drop rate over last 5 seconds TX retry count TX retry rate over last 5 seconds RX retry count RX retry rate over last 5 seconds Radio error threshold exceeded Sent if TX drop rate exceeds 2...

Page 115: ...Messages are formatted like the following example Jan 1 00 01 26 72 0090 7a02 2a1b 172 16 0 46 001a RStat AP 00 40 96 48 1D 0C 56 dBm Sent 783523 Recvd 791342 MSnt 245 MRcd 5674 BSnt 43 BRcd 10783 TX drop 43 0 0 TX retry 578 1 2 RX retry 1217 1 6 ...

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Page 117: ...forming installation verification These tests must be performed in typical operating conditions especially if heavy loads occur Testing sequence and procedure is different for every installation Generally you should organize the test according to area and volume placing numerous calls to others who can listen while you perform coverage tests Note any areas with excessive static or clarity problems...

Page 118: ...d channel allocation There should be at least one AP stronger than the minimum specified in the following tables At any point the strongest AP shown should be on a different channel than the next best choice The handset configured for 802 11b requires 70dBm when all 802 11b data rates are available with only 1Mbps set Required 65dBm when only 2Mbps is set Required and other higher rates enabled 64...

Page 119: ...Bm when 54Mbps is set Required and other 802 11g rates Required Enabled or Disable The handset configured for 802 11g requires 60dBm when all 802 11a data are available with only 6Mbps set Required 45dBm when 54bps is set Required and other data rates Required Enabled or Disabled 802 11 Radio Standard Minimum Available Signal Strength RSSI Maximum Mandatory Data Rate 60 dBm 6 Mb s 802 11a 45 dBm 5...

Page 120: ...ry adjustments to AP locations and configurations and repeat steps 1 through 3 until the site survey shows adequate coverage and correct configuration at every location The installation is not complete until these certification steps have been performed Do not hand out handsets at a site that has not been certified ...

Page 121: ...eless Telephone The handset allows over the air transfer of software updates from the designated TFTP server to the handsets The download function in the Wireless Telephone checks its software version every time the handset is powered on when the TFTP server is active If there is a different version available the handset immediately begins to download the update Upgrading Handsets After software u...

Page 122: ...ion number and is ready for use Download Failure or Recovery Messages The following display messages indicate a failure or recovery situation during the download process Message Description Server Busy Handset is attempting to download from a TFTP server that is busy downloading other phones and refusing additional downloads The handset will automatically retry the download every few seconds TFTP ...

Page 123: ...pes of problems If the handset itself is suspected conduct a parallel site survey with a handset that is known to be properly functioning In range out of range Service will be disrupted if a user moves outside the area covered by the wireless LAN APs Service is restored if the user moves back within range If a call drops because a user moves out of range the handset will recover the call if the us...

Page 124: ... installation the best location for APs for optimum transmission coverage should have been determined However small pockets of obstruction may still be present or obstructions may be introduced into the facility after system installation This loss of service can be restored by moving out of the obstructed area or by adding rearranging APs ...

Page 125: ...sage contains the twelve digits of the AP MAC address and three digits that indicate the error code as defined in RFC2759 Verify and resolve if the user account has any restrictions such password expired account restricted disabled or in case of EAP FAST the handset PAC and username matching the authentication server Address Mismatch Handset software download files are incorrect or corrupted Downl...

Page 126: ...are from the Polycom website per Software Maintenance Bad SIP TFTP IP A bad unicast address has been entered for the SIP TFTP server in static entry mode Re enter the correct IP address in the administrative menus for static IP addresses battery icon Battery Low beep audio Low battery In call the battery icon displays and a soft beep will be heard when the user is on the handset and the battery ch...

Page 127: ... with the charging circuitry Allow the charger and battery to cool If the problem persists try a new or confirmed battery If the problem still persists contact technical support and report the error Checking Code Handset is contacting the TFTP server to determine if it has a newer version of software that should be downloaded None this message should only last for approximately one second If messa...

Page 128: ...ttempt to negotiate a new lease which will either work or it will change to one of the above DHCP errors 1 through 4 DHCP NACK error yyy yyy yyy yyy y y DHCP server IP address DHCP server explicitly refused renewal The DHCP lease currently in use by the handset is no longer valid which forces the handset to restart This problem should resolve itself on the restart If it does not the problem is in ...

Page 129: ...different handset to this telephone port If error still persists contact Polycom Technical Support and report the error Invalid Usr Pwd When WPA2 Enterprise or Cisco FSR is selected the handset failed to connect due to incorrect device credentials or unavailability of authentication server If the error is because of the incorrect device credentials then the username or password doesn t match with ...

Page 130: ...andset come completely up Statically configure an ESSID in the Admin menu No Func Code Handset software download files are incorrect or corrupted Reconfigure the handset to gain access to the WLAN and download new code No Host IP The handset is configured for static IP as opposed to use DHCP and no valid host IP address the handset s IP address has been entered Enter a valid IP address in the conf...

Page 131: ...dard QoS but cannot find an AP configured appropriately Check the AP configuration against VIEW Configuration Guide No PBX Response The handset has exceeded its retransmission limit with no ACK response from proxy server Verify that proxy server IP address and port are properly configured No Reg Domain Regulatory Domain Not Set Configure the Regulatory Domain of the handset No Server IP In the cas...

Page 132: ...he SVP Server DHCP option 151 No SVP Server No DNS IP Handset unable to perform DNS lookup for SVP Server no IP address for DNS server The network administrator must verify proper DHCP server operation No SW Found A required software component has not been identified Check that the handset license type has a corresponding entry in the slnk_cfg cfg file Check that the pd11sid bin and pi110000 bin e...

Page 133: ... to allow the phone to download the appropriate software Server Busy Handset is attempting to download from a TFTP server that is busy downloading other devices and refusing additional downloads None the handset will automatically retry the download every few seconds SIP Login Prompt for login information username and password At power on initialization no username was detected in the Admin menu i...

Page 134: ...t Too Many Errors The handset continues to reset and cannot be recovered Fatal error Return handset to Polycom Unknown xx yy zz A phrase is missing from the phintl file Download new software from the Polycom website per Software Maintenance Updating The handset is internally updating its software images None The handset may do this briefly after a download This is informational only Updating Code ...

Page 135: ...5 3500 GHz 52 64 Yes 5 4700 5 7250 GHz 100 140 Yes 01 a 5 7250 5 8250 GHz 149 161 No 100mW 20dBm US Canada Brazil g only b b g mixed 1 13 n a 5 1500 5 2500 GHz 36 48 No 5 2500 5 3500 GHz 52 64 Yes 02 a 5 4700 5 7250 GHz 100 140 Yes 100mW 20dBm Europe Australia New Zealand g only b b g mixed 1 13 n a 5 1500 5 2500 GHz 36 48 No 03 a 5 2500 5 3500 GHz 52 64 Yes 100mW 20dBm Japan g only b b g mixed 1 ...

Page 136: ...50 5 8500 GHz 149 165 No 100mW 20dBm Taiwan g only b b g mixed 1 13 n a 100mW 20dBm 5 1500 5 2500 GHz 36 48 No 50mW 17dBm 5 2500 5 3500 GHz 52 64 Yes 5 4700 5 7250 GHz 100 140 Yes 07 a 5 7250 5 8250 GHz 149 161 No 100mW 20dBm Hong Kong g only b b g mixed 1 11 n a 5 1500 5 2500 GHz 36 48 No 5 2500 5 3500 GHz 52 64 Yes 08 a 5 7250 5 8500 GHz 149 161 No 100mW 20dBm Mexico India Channel 165 is not cur...

Page 137: ...or Recover 122 Normal 122 E Erasing memory 122 Ethernet Switch description 16 H Hotline 4 O OAI OAI Gateway 34 OAI On Off 34 OAI Server IP 34 38 Obstructions 124 Out of range 123 R Regulatory Domain 41 Restore Defaults 44 45 S Site Certification 117 Status messages 125 T Transmission obstructions 124 U Updating code 122 W Wireless Telephone Problems with 123 Status messages 125 WT description 15 ...