Polycom Studio, User Manual

Page 1: ...USER GUIDE 1 6 September 2020 3725 61839 001I Polycom Companion ...

Page 2: ... this product contact Poly by email at typeapproval poly com Limitation of Liability Poly and or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose Information is provided as is without warranty of any kind and is subject to change without notice The entire risk arising out of its use remains with the recipient In no...

Page 3: ...our Local PC 10 Studio User Settings 11 Control the Device Camera 11 Configure Advanced Camera Settings 11 Pair the Studio USB Device to a Bluetooth Device 12 Configuring Audio Settings 13 Studio Admin Settings 14 Log In to Studio Admin Settings 14 Change Your Password 14 Configure General Settings 15 Configuring Camera Tracking 15 Join a Wi Fi Network 18 Delete Known Wi Fi Networks 19 Configure B...

Page 4: ...mera Preset 29 Configure Advanced Camera Settings 29 EagleEye Cube Admin Settings 31 Log In to EagleEye Cube Admin Settings 31 Change Your Password 31 Configure General Settings 31 Configuring Camera Tracking 32 Certificate Signing Requests 33 EagleEye Cube Network Settings 36 Export a Configuration File to Your Local System 39 Import a Configuration File 39 Configuring Miscellaneous Settings 39 E...

Page 5: ... can find all Polycom Companion documentation on the Documents Software page on Poly Support For additional information about the Polycom Companion view the following documents on Poly Support Polycom Companion Release Notes Polycom Companion Offer of Source for Open Source Software Poly Studio User Guide Poly EagleEye Cube USB Camera User Guide Polycom Eagle Eye Mini USB Camera and Mounting Kit S...

Page 6: ... computer already installs Microsoft DirectX and display driver before you install Polycom Companion software Note For more device management features update your Companion App to the latest version Procedure 1 Go to Polycom Support to get the software 2 Select a version according to your operating system then download the installation package to your local disk Installation Package Formats Format...

Page 7: ...strator to help determine causes and solutions of the problem Procedure 1 Open the Polycom Companion application 2 Do one of the options to download the Polycom Companion application log files The download method depends on your computer operating system For Windows click the icon in the top left corner of the application then go to Log Collector For Mac go to Help Send Log 3 Send the log files to...

Page 8: ...ware After the EagleEye Mini USB device connects to your computer the application checks for a new software version from the server automatically If the app detects a new version the app displays a red dot on the Firmware Update tab as a reminder Note Make sure your computer doesn t enter sleep mode during the firmware update Otherwise the update may fail Procedure 1 Connect the EagleEye Mini USB ...

Page 9: ...Application shows the new version number after the update installs Managing the EagleEye Mini USB Device 7 ...

Page 10: ...se the Server Type Note If you select Auto provisioning mode make sure that you already have the provisioning server address user name and password in your DHCP option 66 or 150 For example https username password company com Procedure 1 Connect the Studio USB device to your computer then select the Poly Studio tile from your Polycom Companion 2 Enter the admin password in the Password field the d...

Page 11: ...se HTTPS Server and FTPS Server for your own provisioning server Server Address Specifies the server address User name and Password Specifies the user name and password to log in to the provisioning server 10 Select Finish View Studio Information You can view the basic information for your Poly Studio USB device through Polycom Companion Procedure 1 Connect the Poly Studio USB device to your compu...

Page 12: ...r the admin password to start the update the default password is Polycom12 Note Do not disconnect the Studio USB device while installing the update If it disconnects unexpectedly you must finish the update immediately after reconnecting it Application shows the new version number and Up to Date after the update installs Update the Studio Firmware from Your Local PC You can update the firmware from...

Page 13: ...Control the Studio USB device through the following functions Button Name Description Zoom In or Out Adjusts camera zoom in or out when the Tracking Mode is off Adjust Camera Directions Adjusts the direction of camera when the Tracking Mode is off Preset 1 or 2 Select a preset card and select Save to save a camera setting Select a preset card and select Select to load a camera setting Configure Ad...

Page 14: ...Windows Select Apply to save the changes or Default to restore the default settings Mac Select Save to save the changes or Reset to restore the default settings 6 Only for Windows Select Camera Control to control the camera Settings Description Zoom Adjust camera zoom in or out Exposure Set the exposure number Pan Adjust the left or right direction of the camera Tilt Adjust the up or down directio...

Page 15: ... to User Settings Audio Settings 3 Set the option NoiseBlockAI to On Enable Stereo Audio When you enable stereo audio the Studio USB device uses two audio channels to provide stereo sound in a conference Procedure 1 Connect the Studio USB device to your computer then select the Poly Studio tile from your Polycom Companion 2 Go to User Settings Audio Settings 3 Set the option Stereo to On Enable Au...

Page 16: ...USB device to your computer then select the Poly Studio tile from your Polycom Companion 2 Go to User Settings Audio Settings 3 Set the option Stereo for Skype for Business to On Studio Admin Settings You can configure Wi Fi and Bluetooth provision the Poly Studio server restart or factory reset the device and import or export configuration files through the admin settings menu Caution Don t plug ...

Page 17: ...e NTP Server manually NTP Server Specifies the NTP server IP address Only available when you select Manual in NTP Mode Camera Vivid Mode Specifies whether to let the camera accentuate red green or blue colors to make the video more vivid 4 Select Save Configuring Camera Tracking The Studio USB device can detect the people in the room and provide framing during a conference You can set the tracking...

Page 18: ...ting participants at a slow speed rate Fast Detects meeting participants at a fast speed rate 3 Select Save Configure Camera Tracking Framing Size You can configure the Studio USB device tracking framing view Procedure 1 Connect the Studio USB device to your computer then select the Poly Studio tile in Polycom Companion 2 Go to Admin Settings Camera Tracking Framing Size and select one of the foll...

Page 19: ...king Mode to Frame Speaker Set Maximum Zoom to 4x 3 Go to Admin Settings Lab Feature Conversation Mode and select one of the following options On Captures two speakers in a discussion who are far apart The Studio USB device performs a split screen showing the two speakers together The maximum zoom in ratio is fixed to 4x at the same time Off The Studio USB device tracks the speaker who is currentl...

Page 20: ...nal strength Select Autoconnect to connect to the specified Wi Fi network automatically when it s available Select Join Other Network and specify the network name manually in the SSID field Selecting a new SSID erases the previous SSID and relevant Wi Fi settings from the system 5 Configure the following Wi Fi settings Available settings vary with your selections Setting Description Security Speci...

Page 21: ...IP settings manually DHCP obtains the IP settings automatically IP Address Specifies the IP address of the network Gateway Specifies the gateway of the network Subnet Mask Specifies the network mask address for the network DNS Address 1 Specifies the DNS server address of the network DNS Address 2 Specifies the alternate DNS server address of the network 6 Select Join to connect to the Wi Fi netwo...

Page 22: ... Studio USB Video Bar User Guide for details You can find this book on Poly Document Library Configure a Provisioning Server for the Studio USB Device You can configure a provisioning server for the Poly Studio USB device through Polycom Companion Make sure that the Poly Studio USB device connects to a Wi Fi network before connecting it to a provisioning server Ask your network administrator for t...

Page 23: ... the trusted entity that issues or signs digital certificates for others Enable Peer Certificate Validation You can enable the peer certificate option to validate your provisioning server automatically Before you enable this setting you must first install the CA certificates needed to validate your provisioning server certificates Procedure 1 Connect the Studio USB device to your computer then sel...

Page 24: ... system assigns to the CSR Use the following guidelines when configuring the Common Name For systems registered in DNS use the FQDN of the system For systems not registered in DNS use the IP address of the system Default is blank Maximum characters 64 truncated if necessary 5 Select Create The system displays a message indicating that you created the CSR 6 Select Download to download the CSR You m...

Page 25: ...displays a message indicating the installation result Supported Certificate Formats Supported certificate formats vary with your certificate type The following table lists the supported certificate formats by type Supported Certificate Formats Certificate Type Format Wi Fi CA Certificate pem crt Wi Fi User Certificate p12 Provisioning CA Certificate pem crt Provisioning User Certificate pem crt Vi...

Page 26: ...ort the Studio configuration file from Polycom Companion to your local system Procedure 1 Connect the Studio USB device to your computer then select the Poly Studio tile in Polycom Companion 2 Go to Admin Settings Configuration 3 Select Export and select a directory to save the configuration file to 4 Select Save Studio Troubleshooting If you experience issues with your Studio USB device try the f...

Page 27: ...your computer then select the Poly Studio tile from your Polycom Companion 2 Go to Diagnostics Logs 3 Select Download under Logs to download Poly Studio system logs 4 Select Download under Crash Files to download Poly Studio system crash log files Restart Your Studio USB Device You can restart your Studio USB device from Polycom Companion Procedure 1 Connect the Studio USB device to your computer ...

Page 28: ...to your computer then select the Poly EagleEye Cube tile in Polycom Companion 2 Enter the admin password in the Password field the default password is Polycom12 3 Accept the End User License Agreement and select Sign In 4 Change the default password using one of the following options Select the Simple Password check box to enter a simple password Enter a password that adheres to the on screen requ...

Page 29: ...n use the Polycom Companion application to update the firmware on your EagleEye Cube USB device After the EagleEye Cube USB device connects to your computer the application checks for a new software version from the server automatically If the app detects a new version the app displays a red dot on the Firmware Update tab as a reminder Note Make sure your computer doesn t enter sleep mode during t...

Page 30: ...date from Local File and choose the software build you want to use The Polycom Companion application updates the EagleEye Cube USB device to the version that you select EagleEye Cube User Settings You can configure EagleEye Cube settings and control the camera through Polycom Companion Control the EagleEye Cube USB Device You can control the camera directions pan tilt and zoom of the EagleEye Cube...

Page 31: ... Settings Camera Tracking Tracking Mode to Off before you can set the EagleEye Cube presets Procedure 1 Connect the EagleEye Cube USB device to your computer then select the Poly EagleEye Cube tile in Polycom Companion 2 Go to User Settings Camera Control 3 Position the camera using pan tilt and zoom 4 Select a preset card then select Save to store the camera settings Load a Camera Preset You can ...

Page 32: ...mpensates for variations in room light sources Select Auto or adjust the value manually If you adjust manually select a color temperature value The color temperature values measured in degrees Kelvin correspond to the color of the ambient light in a room Backlight Comp Enables or disables backlight compensation PowerLine Frequency Anti Flicker Changes the power line frequency value to prevent flic...

Page 33: ...EagleEye Cube USB device to your computer then select the Poly EagleEye Cube tile in Polycom Companion 2 Go to Admin Settings Password Settings 3 Enter your Current Password 4 Enter a new password in New Password and Confirm Password fields Select the Simple Password check box to enter a simple password Enter a password that adheres to the on screen requirements 5 Select Save Configure General Set...

Page 34: ...1 Connect the EagleEye Cube USB device to your computer then select the Poly EagleEye Cube tile in Polycom Companion 2 Go to Admin Settings Camera Tracking Tracking Mode and select one of the following options Frame Group The camera automatically frames the participants in the room Frame Speaker The camera zooms in on an active speaker without use of a remote control or camera preset Off Disables ...

Page 35: ...m ratios 3 Select Save Configure Camera Movement You can adjust the camera movement only when you set the tracking mode to Frame Group or Frame Speaker Procedure 1 Connect the EagleEye Cube USB device to your computer then select the Poly EagleEye Cube tile in Polycom Companion 2 Go to Admin Settings Camera Tracking Camera Movement and select one of the following options Auto Pan The camera pans s...

Page 36: ... USB device to your computer then select the Poly EagleEye Cube tile in Polycom Companion 2 Go to Admin Settings Certificates 3 Select Create 4 Configure the following settings on the Create Signing Request page Field Description Country Specifies the country where your organization is located Note For EagleEye Cube USB input a two character country code following ISO 3166 1 alpha 2 rules State or...

Page 37: ...certificate for your certificate type installing a new one overwrites it Note A factory reset or factory restore deletes all installed certificates Procedure 1 Connect the EagleEye Cube USB device to your computer then select the Poly EagleEye Cube tile in Polycom Companion 2 Go to Admin Settings Certificates 3 Select Install and choose one of the following options Provisioning CA Certificate Cert...

Page 38: ...ycom Companion 2 Go to Admin Settings Certificates 3 Select the certificate you want to delete in the Installed Certificates table 4 At the bottom of the Certificate Details window select Delete EagleEye Cube Network Settings You can use the Polycom Companion application to configure an Ethernet connection for the EagleEye Cube USB device Related Links Initialize the EagleEye Cube USB Device Using...

Page 39: ...tically obtain a domain name enter one here 5 Select Save Related Links Initialize the EagleEye Cube USB Device Using the Setup Wizard on page 26 Configure Ethernet 802 1x Settings You can configure Ethernet 802 1x security settings Procedure 1 Connect the EagleEye Cube USB device to your computer then select the Poly EagleEye Cube tile in Polycom Companion 2 Go to Admin Settings Network Settings ...

Page 40: ... your computer then select the Poly EagleEye Cube tile from your Polycom Companion 2 Go to Admin Settings Provisioning Server 3 Select Provisioning Mode and choose one of the following options Disable Disables the provisioning mode Manual Configure the following parameters Parameter Description Server Address Specifies the server address User name and Password Specifies the user name and password ...

Page 41: ...s Settings You can configure EagleEye Cube USB device microphone and stereo audio through Polycom Companion Enable Windows 7 Compatible Mode Enable Windows 7 Compatible Mode to get a better video conferencing experience while using the EagleEye Cube USB device on a Windows 7 platform Procedure 1 Connect the EagleEye Cube USB device to your computer then select the Poly EagleEye Cube tile in Polyco...

Page 42: ...io test file to Poly Online Support Center for troubleshooting Procedure 1 Connect the EagleEye Cube USB device to your computer then select the Poly EagleEye Cube tile from your Polycom Companion 2 Go to Diagnostics Audio Test 3 Select Start Test and speak into the EagleEye Cube USB device The test recording window lasts at most 3 minutes or you can click Stop to stop the recording 4 Save the rec...

Page 43: ...irectory to save the log file to Factory Reset Your EagleEye Cube USB Device You can factory reset your EagleEye Cube USB device which removes all configurations and stored settings Procedure 1 Connect the EagleEye Cube USB device to your computer then select the Poly EagleEye Cube tile in Polycom Companion 2 Go to Admin Settings Factory Reset 3 Select Reset 4 Select OK to confirm the factory rese...