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Dear Sir/Madam,
Please spend a few minutes filling in the warranty registration card
that you will find on our website:
http://support.poolex.fr/
We thank you for your trust in our products.
Enjoy your swimming!
9. Warranty
The Poolstar Company guarantees the original owner against defective materials and faults in the manufac-
ture of the Poolex Jetline Dreamline Premium Fi heat pump for a period of three (3) years.
The compressor is guaranteed for a period of seven (7) years.
The titanium tube heat exchanger is guaranteed for a period of fifteen (15) years against chemical corrosion,
except for frost damage.
The condenser’s other components are guaranteed for three (3) years.
The warranty becomes effective on the date of the first invoice.
The warranty does not apply in the following cases:
• Malfunction or damage arising from an installation, usage or repair that is not in compliance with the
safety instructions.
• Malfunction or damage arising from a chemical agent that is unsuitable for the pool.
• Malfunction or damage arising from conditions that are unsuitable for the equipment’s purposes of use.
• Damage arising from negligence, accident or force majeure.
• Malfunction or damage arising from the use of unauthorised accessories.
Repairs undertaken during the warranty period must be approved prior to being carried out by an authorised
technician. The warranty shall be null and void if the repair to the equipment is carried out by a person who
is not authorised by the Poolstar company.
The guaranteed parts shall be replaced or repaired at Poolstar’s discretion. Defective parts must be returned
to our workshops to be covered during the warranty period. The warranty does not cover labour costs or
unauthorised replacements. The return of the defective part is not covered by the warranty.
WARNING:
The contractual warranty cannot be validated with the installer or Poolstar unless your prod-
uct has been registered on our website.
Your details may be treated in accordance with the Data Protection Act of
6 January 1978 and will not be divulged to any third party.
9.1 General warranty conditions
10. Appendices
