Warranty
Prior to shipment,
Portwell
equipment is thoroughly inspected and tested to applicable specifications. However,
should equipment failure occur,
Portwell
assures its customers that prompt service and support will be available.
All equipment originally manufactured by
Portwell
which is found to be defective will be repaired or replaced
subject to the following considerations.
Terms and Conditions
If a unit is suspected of failure, contact
Portwell
' Customer Service department. Be prepared to give the unit model
number, serial number, and a description of the failure symptom(s). We may suggest some simple tests to
confirm the failure. We will assign a Return Material Authorization (RMA) number which must appear on the outer
label of the return package. All units/components should be properly packed for handling and returned with freight
prepaid to the
Portwell
designated Service Center, and will be returned to the customer's/user's site freight
prepaid and invoiced.
Coverage
First Three Years: Returned unit/part will be repaired and/or replaced at
Portwell
option with no charge for labor or
parts not excluded by warranty. Warranty commences with equipment shipment.
Following Years: Throughout your equipment's lifetime,
Portwell
stands ready to provide on-site or in-plant service
at reasonable rates similar to those of other manufacturers in the industry.
Equipment Not Manufactured by
Portwell
Equipment provided but not manufactured by
Portwell
is warranted and will be repaired according to the terms
and conditions of the respective equipment manufacturer's warranty.
General
Under this Warranty, liability of
Portwell
is limited to replacing, repairing or issuing credit (at
Portwell
discretion) for
any products which are proved to be defective during the warranty period. In no case is
Portwell
liable for
consequential or special damage arriving from use or misuse of our product. The customer is responsible for all
charges caused by modifications or additions to
Portwell
equipment not approved in writing by
Portwell
or, if in
Portwell
opinion the equipment has been subjected to abnormal use. "Abnormal use" for purposes of this warranty
is defined as any use to which the equipment is exposed other than that use specified or intended as evidenced
by purchase or sales representation. Other than the above, no other warranty, expressed or implied, shall apply to
any and all such equipment furnished or sold by
Portwell
.
Manual PCI-ICM-1S
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