8
Troubleshooting Paper Jams
When it comes to the common printing problems, it is inevitable that you
might encounter the issue of paper jams at some point. The following steps are
provided to assist you in fixing the problem. Before proceeding, make sure that
your POS terminal is properly shut down.
1.
Open the paper jams rescue compartment
by sliding the cover in the direction shown
by the arrow.
2.
In the paper jams rescue compartment, find
the adjustment wheel, which mainly allows
you to manually adjust the cutting position
of the cutter blade.
3.
Keep rotating the wheel until the cutter
blade is completely retracted.
4.
Observe the cutter position through the paper exit slot to ensure the
cutter blade moves upward to the retracted position.
5.
Gently push down paper roll cover release
lever to open the paper roll cover. If the
cover is still stuck, please repeat Step 3 and
Step 4.
6.
Remove the jammed paper, reinstall the paper roll, and then close
the paper roll cover firmly.
Replacing POS Receipt Printer Module
HS-3510W/3512W/3514W offers a quick solution to help you to replace POS
receipt printer module when there is a need. Please go through the steps
described below to achieve the purpose. Before proceeding the procedure,
please ensure that the terminal is completely shut down.
Adjustment wheel
