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TROUBLESHOOTING
Troubleshooting Guide
If you encounter problems with the operation of your massage chair, please check the following points to see if
they can be easily rectified. If the chair still malfunctions or does not work, please turn off the main power switch
and remove the power plug from the wall outlet.
Contact Positive Posture at 720-616-5000 for service. Do not dismantle or attempt to repair the chair yourself.
Doing so will void the warranty.
Problem:
My chair doesn’t work after powering on.
Possible Cause & Solution:
• Ensure the chair is securely plugged into the wall outlet.
• Ensure the main power switch on the back of the chair is switched to the ON position.
• Ensure the remote control and power cord are fully installed.
• Ensure the remote power is on by pressing the Power button on the remote.
• Ensure a massage session has been selected by pressing any programmed or manual massage
button on the remote.
• Other issues may include the wires or plug being damaged, the fuse having burned out, or an issue
with the inner circuit. Call Positive Posture for service.
Problem:
My chair makes a beeping sound during the massage.
Possible Cause & Solution:
• This sound is normal. There is no cause for concern.
Problem:
My chair is very noisy.
Possible Cause & Solution:
• There are many sounds made by the massage chair that are normal. This includes noise during
tapping, the sound of the rollers rubbing against the seat covering while kneading, the sound of the
rollers moving up and down the track, and the sound of the air pump and the air bags inflating and
deflating. If you are hearing sounds other than this, or the sounds suddenly become different/louder,
please call Positive Posture for service.
Problem:
The left and right rollers are out of alignment.
Possible Cause & Solution:
• The rollers are designed to work independently, so in the stopped position they are sometimes out
of line. This is part of the design and is normal.
