www.POTANE.com
Customer Service: support@potane.com
17
Troubleshooting
Problem
Solution
No lights on the
control panel
Vacuum Pump is
running, but bag
is not evacuating
Gasket is loose or
has a tear
Bag is not sealing
properly
•Make sure unit is plugged in.
•Make sure the wall outlet is functional.
•Make sure lid is all the way down, but not in the locked position.
•If making a bag from a roll, make sure one end of bag is sealed.
See How to Make a Bag from a POTANE® Vacuum Sealing Roll.
•Adjust the bag and try again. Make sure the open end of the bag in
down inside the vacuum channel.
•Check for wrinkles in bag along Sealing Strip. To prevent wrinkles in
the seal, gently stretch bag flat while inserting bag into Vacuum
Channel.
•Open unit and make sure Gaskets are inserted properly and there
are no foreign objects, dirt or debris on the Upper or Lower
Gasket (See Care and Cleaning).
•Latch has been left in LOCKED position: Gaskets may be compressed.
Unlatch and allow 10 to 20 minutes for Gaskets to expand.
•Make sure the accessory hose is not attached to accessory port.
•Make sure the lid is latched down all the way. If the Latch does not
catch the lid and bring it down, there will be a leak between the
Gaskets.
•Take out the gasket, clean it and reinsert the Gasket into the
Vacuum Channel (See Care and Cleaning).
support@potane.com
or visit our website for replacement.
•Too much liquid in bag, freeze before vacuuming.
•Check for food debris around seal area. If present, Take out the
gasket, clean it and reinsert the Gasket into the Vacuum Channel
(See Care and Cleaning).
•Bag has wrinkles: To prevent wrinkles in the seal, gently stretch bag
flat while inserting bag into Vacuum Channel.
·
The problem happens suddenly after you use the machine for
4-8 months: Please check if the foam gasket is compressed
and loses elasticity. Use a new foam gasket to replace it.
