27
T7298pr-0720
PROBLEM
POSSIBLE
CAUSE
SOLUTION
Vehicle does not run
Undercharged battery
Charge the battery. A new battery should have been charged for at least
18 hours before using the vehicle for the first time. After first-time use, recharge
the battery for at least 14 hours after each use. Never charge the battery longer
than 30 hours.
Check all connectors. Make sure the battery connector is tightly plugged into the
charger connector, and that the charger is plugged into the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working
There is no sure way to tell if your charger is working unless you have a volt
meter. If you suspect there is a problem with your charger, contact Consumer
Relations. They can test your charger for you.
Tripped thermal fuse
The built-in thermal fuse may “trip” and shut down operation of the vehicle if the
vehicle is overloaded or the driving conditions too severe. Once a fuse has “tripped”,
remove your foot from the pedal and wait 25 seconds before operating the
vehicle again. To avoid repeated automatic shutdowns, do not overload the
vehicle by exceeding the 59 kg (130 lbs) maximum weight capacity or by towing
anything behind the vehicle. Do not drive up hills or run into fixed objects,
which can cause the wheels to stop spinning while power is still being supplied
to the motors. If a thermal fuse continually trips, contact Consumer Relations.
Loose wires or
loose connectors
Check all wires and connectors. Make sure the battery connector is tightly
plugged into the motor harness connector and that there are no loose wires
around the motors.
Dead battery
If your battery is old or if you have not followed Battery Care instructions, your
battery may be dead. If you are unsure whether or not the battery are dead, contact
Consumer Relations.
Electrical switch damage
The electrical switches can become corroded due to exposure to water or moisture,
or can jam due to loose dirt, sand or gravel. Contact Consumer Relations.
Motor damage
Contact Consumer Relations.
Vehicle was running but
suddenly stopped
Loose wires or
loose connectors
Check all wires and connectors. Make sure the battery suddenly stopped
connector is tightly plugged into the motor harness connector, and that there are
no loose wires around the motors.
Tripped thermal fuse
The built-in thermal fuse may “trip” and shut down operation of the vehicle if
the vehicle is overloaded or the driving conditions too severe. Once a fuse has
“tripped”, remove your foot from the pedal and wait 25 seconds before opperating
the vehicle again. To avoid repeated automatic shutdowns, do not overload the
vehicle by exceeding the 59 kg (130 lbs) maximum weight capacity or by towing
anything behind the vehicle. Do not drive up hills or run into fixed objects, which
can cause the wheels to stop spinning while power is still being supplied to the
motors. If a thermal fuse continually trips, contact Consumer Relations.
PROBLEMS AND SOLUTIONS GUIDE
IMPORTANT!
If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still experience a problem,
please contact Power Wheels
®
Consumer Relations.
