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Warranty Guarantee (Machines & Parts / Materials & Labor)
Warranty & Guarantee (Machines & Parts / Materials & Labor)
Overview & Conditions:
PowerHandling Incorporated hereby warrants and guarantees all of its material handling machines and parts will be free from defects
in materials and workmanship.
This Warranty is conditional upon:
•
The unit being used in a normal and responsible manner and for the purpose for which it was intended - consistent with the
application details provided to PowerHandling.
•
The unit is being used in accordance with PowerHandling’s recommended operation and maintenance instructions as
outlined in the documentation provided with the machine.
•
The unit having all replacement parts provided by PowerHandling. The use of non-original PowerHandling replacement parts
voids all warranties.
•
All afore-mentioned parts being correctly installed, either by PowerHandling, an authorized reseller or by the customer (per
the instructions or directions provided by PowerHandling).
Warranty Periods:
•
RVB Series
is warranted for a period of twenty four (24) months from the date the user receives the unit(s) from
PowerHandling.
•
PowerPallet, PowerCart H-Series, PowerCart L-Series, PowerMover G-Series, RGB-Series, A-Series
are warranted for a
period of twelve (12) months from the date the user receives the unit(s) from PowerHandling.
•
NiMH battery packs
are warranted for a period of three (3) months from purchase. If battery life is less than 12 months,
please review your application and charging procedures with PowerHandling to ensure they are consistent with maximizing
their service life.
•
Lithium Battery Packs
are warranted for a period of twelve (12) months from purchase. If battery life is less than 24 months,
please review your application and charging procedures with PowerHandling to ensure they are consistent with maximizing
their service life.
Any and all defects either due to improper use, negligent maintenance, or as a result of normal wear and tear are not covered by this
guarantee. Hence the following are excluded:
Exceptions - Use/Misuse Related:
•
Air motor damage due to air that is not clean (unfiltered) or not dry (no inline water trap fitted).
•
Brushed electric motor damage caused by over-use (too high a duty cycle for the PowerRoll).
•
Brushed electric motor damage caused by non-timely brush replacement and/or improper or incomplete brush
maintenance.
Exceptions - Long Term Consumables:
•
Vanes / vane kits (for air machines) and brushes / brush kits (for battery machines).
•
Brushed electric motors are a long-term consumable and will typically need to be replaced after 5-10 brush replacements,
depending on the condition of the commutator bars.
•
Battery packs are long-term consumables and will need to be replaced periodically. Life depends on many factors including
cycling rate, charging practices, and operating/storage temperatures. Misuse or failing to follow
•
Muffler materials, connectors and other miscellaneous hardware (for air machines).
Term & Conditions
Terms & Conditions
All rts upplied under arranty ll provide at charge to the customer FOB, Post Falls, ID, once
ail parts have been
All parts supplied under warranty will be provided at no charge to the customer FOB, Post Falls, ID, once the failed parts have been
received ack at PowerHandling. If the warranty parts are provided in advance
he aile items ng returned, they wi
received back at PowerHandling. If the warranty parts are provided in advance of the failed items being returned, they will be
nvoice as ormal parts sale
hen a edit note will
pplied when the faile parts are received by PowerHandling. If the
invoiced as a normal parts sale and then a credit note will be applied when the failed parts are received by PowerHandling. If the
warranted parts are available from another PowerHandling location closer to the customer, the parts may be supplied from that
warranted parts are available from another PowerHandling location closer to the customer, the parts may be supplied from that
location if available.
location if available.
In the event
aim being made under the terms this Warranty which requires the unit to
eturne to PowerHandling, the
In the event of a claim being made under the terms of this Warranty which requires the unit to be returned to PowerHandling, the
customer must first obtain Return Material Authorization (RMA) from their sales contact. All freight and related duties and other
customer must first obtain a Return Material Authorization (RMA) from their sales contact. All freight and related duties and other
costs are to customer’s account. All parts and labor costs incurred
the repair and or replacement
arranted parts wi l be
costs are to customer’s account. All parts and labor costs incurred for the repair and / or replacement of warranted parts will be
provi at no rge the customer.
provided at no charge to the customer.
PowerHandling and it distributors, agents, and resell assume no the responsibility beyond he scope of this Warranty. The
PowerHandling and its distributors, agents, and resellers assume no other responsibility beyond the scope of this Warranty. The
repair or replacement of the sai ni onstitutes the limi of PowerHandling’s liability
he customer and PowerHandling
repair or replacement of the said unit constitutes the limit of PowerHandling’s liability to the customer and PowerHandling
specifically disclaim and xcludes rescission
remedy, or the payment of compensatory consequentia damages, attorney’s
specifically disclaims and excludes rescission as a remedy, or the payment of compensatory or consequential damages, attorney’s
fees costs of litigation.
fees or costs of litigation.