PH4000Ri/E Owner’s Manual
42
11.
Warranty and consumer information
POWERHOUSE
®
GENERATOR WARRANTY
Generators are covered by this warranty from the date of original retail purchase for a period of 2 years for residential use and 1 year
for commercial applications. Units used in rental fleets, reconditioned or as demonstration models will be considered commercial
usage. Starting batteries that are supplied with applicable products as standard, original equipment will be covered for a period of 6
months. The warranty coverage is continual from the original date of purchase, and does not restart upon the replacement of any part
or complete unit. Individual parts replaced at any point during the warranty period are only eligible for warranty coverage for the balance
of the original warranty period.
Eligibility
To be eligible for warranty replacement, the product must be purchased in the United States or Canada from an authorized
POWERHOUSE
®
dealer. This warranty applies to the original retail purchaser only, and is not transferable. Proof of purchase and the
serial number is required.
Coverage
Pre-approved parts and labor costs will be covered by POWERHOUSE
®
for any failure that is proven to be a failure in material or
workmanship under normal use during the applicable warranty time period. This coverage is limited to parts, labor and ground shipping
of repair parts. It is the responsibility of the end user to return the product to the nearest authorized repair center as directed by the
warranty administration center. If in the event that the generator is deemed to be not repairable or the necessary repair would be
economically unfeasible, the warranty department will authorize it’s prepaid return to the nearest location and Coast will prepay the
returned shipping to the dealer, repair center or consumer. Coast Distribution reserves the right to repair or replace any part or unit at its
option. Coast Distribution may request defective parts to be returned. Anything replaced under warranty becomes the property of Coast
Distribution.
To Obtain Warranty Service
Do not return this generator to the store where you purchased it. Contact any authorized dealer or contact our national customer
service center at:
Phone: 1-877-544-4449 (8am to 6pm ET)
Fax: 1-855-242-8922
E-mail:
www.powerhouse-products.com
If contacting us by fax or e-mail, be sure to include a description of the problem as well as all return contact info such as address,
phone number, fax number, e-mail, etc. Engine serial number and proof of purchase is required.
Exclusions
THIS WARRANTY DOES NOT EXTEND TO PARTS AFFECTED OR DAMAGED BY ACCIDENT AND/OR COLLISION, NORMAL
WEAR, FUEL CONTAMINATION OR DEGRADATION, USE IN AN APPLICATION FOR WHICH THE PRODUCT WAS NOT
DESIGNED OR ANY OTHER MISUSE, NEGLECT, INCORPORATION OR USE OF UNSUITABLE ATTACHMENTS OR PARTS,
UNAUTHORIZED ALTERATION, OR ANY CAUSES OTHER THAN DEFECTS IN MATERIAL OR WORKMANSHIP OF THE
PRODUCT. THIS WARRANTY DOES NOT EXTEND TO NORMAL MAINTENANCE ITEMS SUCH AS BELTS, HOSES, SPARK
PLUGS, REMOTE BATTERIES, WHEELS AND FILTERS PAST THE FIRST SCHEDULED REPLACEMENT OR SERVICE INTERVAL
FOR THESE ITEMS WHICHEVER COMES FIRST.
Disclaimer of consequential Damage and Limitation of Implied Warranties
COAST DISTRIBUTION DENIES ANY RESPONSIBILITY FOR LOSS OF TIME OR USE OF THE PRODUCT, TRANSPORTATION,
COMMERCIAL LOSS, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGE. ANY IMPLIED WARRANTIES ARE LIMITED
TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY.
Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental
or consequential damages. Therefore, the above exclusions and limitations may not apply to you. This warranty gives you specific legal
rights, and you may also have other rights, which vary from state to state.
Replacement Parts Availability
To purchase replacement parts please refer to the
www.powerhouse-products.com
website.
