PowerQuick Powered Ascender
(37)
PQ500-1 1-Sep-15
3.
Term of Contract
This contract goes into effect upon close of sale and is effective for the life of your PowerQuick Ascender, as long as the unit is
maintained under a service contract as defi
ned in Section 5 “Contract Options”. Rates may be updated on a year-to-year basis.
You will be notified of any rate changes in advance. This contract is transferable. If the Ascender changes ownership, the new
Purchaser must contact the nearest authorized service center immediately.
4.
Record keeping/Maintenance Reports
Each PowerQuick Ascender has a unique serial number that is maintained in a central database used by all maintenance facilities
worldwide. This database is a permanent record of all information related to your ascender including owner information,
maintenance record, etc. and is maintained for the life of your PowerQuick Ascender. When an ascender is returned to the
authorized maintenance facility it undergoes a complete diagnostics on PowerQuick Concepts, Inc
’s proprietary test equipment.
This equipment measures every detail of the PowerQuick Ascender performance and safety and provides the maintenance
technician with a detailed report. Once maintenance is completed, the unit is again subjected to diagnostic testing as part of the
Quality Assurance program. The customer is provided with a printout of the pre and post maintenance test report. This report will
include the date, pre-maintenance odometer reading, and the odometer reading and/or date for the next scheduled maintenance.
These reports, as well as a record of all maintenance procedures or upgrades performed, are maintained in the permanent
database. Owners may request a copy of the record on their ascender at any time from an authorized service center.
A “certification” tag will be placed on the ascender that indicates the maintenance date and provides the odometer reading
indicating when the next required maintenance is due.
5.
Service Contract Options
As with all mechanical equipment the PowerQuick Ascender is subject to wear under normal use. Depending on use conditions
and environments, individual components and parts may wear at different rates. For this reason, we have developed a flexible
multi-phase maintenance program that is tailored to individual user needs. Rates and service schedules are provided in the table
following the description of the options.
5.1.
Comprehensive 24-Hour On-Site Service
All approved PowerQuick maintenance facilities provide the option for 24-hour on-site field replacement. This option was
designed for frequent users and includes a “loaner” Ascender for use while the Owner’s unit is being maintained or repaired. This
Option also provides for diagnostics and replacement of normal wear items associated with general maintenance such as
capstan, bearings, seals, brake pads, etc. every 3.4 miles of use. Defective parts will be replaced solely at the discretion of the
company. This option also provides for a rebuild of the Ascender in the 11
th
maintenance cycle. All services are at a discounted
price.
5.1.1.
Loaner Ascender
An Ascender for use while the Owner’s unit is being maintained or repaired is included at no additional charge with
Comprehensive Option. The unit must be returned to PowerQuick Concepts, Inc. within three days from receipt of repaired
ascender or will be accessed a rental fee of $300 per week. Shipping box will include a postage paid label for return.
5.1.2.
Field Response
In most cases field response is a last resort activity that most companies will use only when time is of the essence and there is no
other way to provide on-site delivery or service.
1. Labor rates will be billed to the project on the basis of the hourly rates of the personnel assigned to the project:
a. Working hours are from 8:00 a.m. to 5:00 p.m., PST, Monday through Friday. During these hours the
STANDARD labor rate will be in effect as set forth in the enclosed Schedule of Rates.
b. Work performed before 8:00 a.m. and after 5:00 p.m., PST, Monday through Friday, will be charged at
O/T-1 labor rate (1.5 time STANDARD labor rate) as set forth in the enclosed Schedule of Rates.
c.
Work performed on Saturdays and Sundays will be charged at O/T-1 labor rate (1.5 times STANDARD
labor rate) as set forth in the enclosed Schedule of Rates.
d. Work performed on holidays will be charged at O/T-2 labor rate (2.0 times STANDARD labor rate) as
set forth in the enclosed Schedule of Rates.
e. Travel time for will be charged at the STANDARD labor rate for travel on Monday through Friday, O/T-
1 for travel on Saturday and Sunday, and O/T-2 for travel on U.S. holidays.
f.
Summary of Contents for PQ 500-1
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