35
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
This.water.heater.incorporates.a.combustion.shut.off.device.that.shuts.the.operation.of.the.water.heater.
down.if.undesirable.combustion.conditions.occur,.such.as.the.presence.of.flammable.vapors.or.blockage.of.
the.combustion.air.inlet.openings ...Please.contact.a.qualified.Service.Technician.if.this.occurs .
CAUTION: For your safety DO NOT attempt repair of gas piping, gas control (thermostat), burners, vent connectors or other
safety devices. Refer repairs to qualified service personnel.
Problem
.
Possible Causes
.
.
What To Do
Condensation
This.usually.happens.when...
. This.is.normal ..After.the.water.in.the.tank.warms.
.
a.new.water.heater.is..
. up,.the.condensation.will.disappear ..If,.however,.the..
.
filled.for.the.first.time ...
. condition.persists,.examine.the.piping.and.fittings..
.
.
. for.possible.leaks .
Moisture.from.the.products.
. This.is.normal.and.will.disappear.in.time ..Excessive.
.
of.combustion.condensing..
. condensation.can.cause.main.burner.outage ..
.
on.the.tank.surface .
An.undersized.water..
. Use.a.water.heater.size.that.meets.the.requirements.
.
heater.will.cause..
. of.your.needs ..
.
condensation ..
Yellow flame
.
Scale.on.top.of.the.burner ..
. Contact.a.qualified.service.technician.to.remove.scale .
or soot
Flue.or.Combustion.air.inlet..
. Remove.obstruction.or.debris.from.flue.or
.
openings.are.restricted ...
. combustion.air.inlet.openings.on.water.heater.jacket ..
.
Not.enough.combustion.or.
. Proper.operation.of.the.water.heater.requires.air.for.
.
ventilation.air.supplied.to.
. combustion.and.ventilation ..See.the.Combustion.and.
.
the.water.heater.location ..
. Ventilation.Air.information.in.the.“Installing.The.. .
.
.
. Water.Heater”.section.of.this.manual .
Unable to light
Air.in.gas.line ..
. Contact.a.qualified.service.technician.to.purge.the.air..
the main burner
from.the.gas.line .
.
Blocked.Exhaust.
Contact.a.qualified.service.technician.to.evaluate.vent..
.
.
. .pipe.for.blockage .
Pressure.Switch.
. Make.sure.the.pressure.switch.hose.is.not."kinked" .
Wire.Connection.not.fully.
. Contact.a.qualified.service.technician.to.confirm.wire..
.
secured ..
. connections .
Combustion.Shut-off.Device
. Combustion.shut-off.device.should.be.inspected.by.a..
.
tripped,.
. qualified.service.technician .
.
Gas.Control.Problem.
. Contact.a.qualified.service.technician .
Main burner does not
..
Combustion.Shutoff.Device.
. The.combustion.shutoff.device.should.be.inspected
stay lit
.
Tripped ..
. by.a.qualified.service.technician .