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Customer Support
Please follow the procedures below when requesting PQI for after-sales service or repair.
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Contact the PQI customer service department.
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Have your proof of purchase and the product serial number, if any, ready when you contact
the PQI customer service department. Acceptable forms for proof of purchase are your
purchase receipt, invoice or the PQI warranty card signed and dated by the store.
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You may also download an RMA request form, fill it out and fax it back to us.
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Our service personnel will provide a returned merchandise authorization (RMA) number and
shipping instructions for return of the product. No return will be accepted without pre-
authorization, the RMA number clearly marked on the outside of the shipping carton, and
the freight prepaid at your expense.
●
The RMA number is only valid for 30 days from the issue date. It is your responsibility to
ensure that PQI receives your product within the 30-day period. After expiration of the 30-
day period, you must follow the above procedure and request a new RMA number. PQI
reserves the right to refuse the product return.
●
The warranty period for the repaired or replaced unit will be the remaining warranty period
based on the original purchase date, or 30 days from the completion of repair or
replacement, whichever is longer.
Customer Support Centers
Taiwan
Power Quotient International Co., Ltd.
14F, No. 16, Jian Ba Road Chung Ho City
Taipei, Taiwan
Tel: +886-2-8226-5288
Fax: +886-2-8226-5268
www.pqi.com.tw
E-Mail: sales@pqi.com.tw
China
Shanghai
No.100, Tong Yuan Rd, Suzhou Industrial
Park 215021, China
Tel: +86-21-6440-3280
Fax: +86-21-6440-3279
www.pqi.com.cn
USA
PQI Corporation
46539 Fremont Blvd. Fremont, CA 94538,
U.S.A.
Tel: +1-510-651-7281
Fax: +1-510-651-7240
www.pqimemory.com
E-Mail: sales@pqimemory.com
China
Shenzhen
Tel: +86-755-8328-7509
Fax: +86-755-8327-7582
Customer Support
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