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Connect the machine to a known good A/V drop. If the TV channel now
appears on the console, verify the drop is good. If not, have the
customer contact their A/V service technician to repair the drop.
Getting a signal strength reading can assist in diagnosing the video
problem.
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Verify on other machines that this is a valid channel. If a channel
would appear as total snow or static (as on a channel that is has no
signal), then the console will display this as a black screen for
that channel. If no machines receive this channel, it is likely
that it is not a valid channel. The club’s channel lineup may have
changed or something may be wrong with their head end.
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If the lineup has changed, rescan to pick up the correct channel
lineup. If other units in the facility also have the incorrect
lineup, you will need to export this new scan information to the
other units.
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Inspect the black USB cable running from the left side of the tuner
to the USB jacks on the right side of the console. The tuner cable
must be plugged into the correct jack. If it is not plugged into
the outermost jack (the one closest to you when looking at the back
of the console) plug it into the correct jack.
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If the signal to the console is good and the TV screen has been
black for more than 5-10 minutes, then the watchdog is not able to
recover the media player. If it is less than 5 minutes or so, the
watchdog may still be trying to automatically recover the system.
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This can be verified by looking in the Event Log. Messages that
indicate a media reboot include: Rebooting the media , The mediaapp
restart is near, i2c timeout, or The OMAP board was rebooted because
the mpaqtapp was not running, though this is not inclusive of all
possible messages.
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Rebooting the machine will force the media player to reboot. If the
TV channel appears after rebooting, the issue was the media player.
Verify all channels and operation of unit. If the channel is still
black, then verify all other components are operational.
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Some older versions of software can experience a bug where only one
component reverts back to a different image. If the old image is of
a much older version of software, this could cause some
communications problems between the CPA and the MFE. Open the
Settings menu and select Reflashing. Check the version numbers in
the CPA Reflashing and the MFE Reflashing menus to make sure they
are the correct version numbers. If they are not or say <UNKNOWN>,
then this bug may have occurred. Try rebooting the unit to see if
it resolves the issue. If not, use the appropriate Reflashing menu
to boot that component to the other boot image. Verify that the new
image contains the correct software versions.
Summary of Contents for AMT 823
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