Troubleshooting
About
This section contains troubleshooting information to help you identify, isolate, and resolve com-
ponent and system issues.
Review the
Introduction To Troubleshooting
section below to learn about the troubleshooting
process, troubleshooting best practices, and other pertinent information that will help you effi-
ciently troubleshoot issues and return the equipment to service.
Information that will help you troubleshoot:
l
Review the
"Introduction To Troubleshooting" below
section below.
l
Review the Error Log for active error codes, see the
"Error Log & CPA Event Log" on
and
"Standard Error Codes" on page 183
topics.
l
Refer to the
Error Code Troubleshooting Guide
for error code description and
troubleshooting repair information.
l
If the machine supports the Active Status Light feature, review the
ASL
1
topic (see
ive Status Light (ASL)" on page 190
).
l
Review the System Troubleshooting Procedures topic for possible related issue fixes or
repairs, see
"System Troubleshooting Procedures" on page 196
Introduction To Troubleshooting
Troubleshooting issues is an investigative process best implemented utilizing a systematic
approach that efficiently targets the issue cause allowing correct equipment repairs and return
to service. The following information will help you to systematically troubleshoot and resolve
issues.
Basic Steps
Validate the customer reported issue:
The failure that is reported may differ from your observations as a trained technician. Many
reported failure are not true failures and can be fixed without a customer visit.
l
(powered units only) Always ask the customer if the unit power is connected and
switched ON.
l
Further interrogate the customer to determine if this is the real issue requiring an on-site
visit or possibly a different issue that can be simply resolved over the phone.
1
Active Status Light: Service and maintenance status light.
Contact Precor Customer Support at support@precor.com or 800.786.8404 with
any questions.
Page 179
7 Troubleshooting
About
