Troubleshooting
About
This section contains troubleshooting information to help you identify, isolate, and resolve
component and system issues.
Review the
Introduction To Troubleshooting
section below to learn about the troubleshoot-
ing process, troubleshooting best practices, and other pertinent information that will help
you efficiently troubleshoot issues and return the equipment to service.
Information that will help you troubleshoot:
l
Review the
Introduction To Troubleshooting
section below, see
l
Review the machine diagnostics
Error Log
for any current active error codes, see
"Error Log Display" on page 97
l
Refer to the
Error Code Troubleshooting Guide
for error code description and
troubleshooting repair information, see
Error Code Troubleshooting Guide
l
Review the
System Troubleshooting Procedures
topic for possible related issue fixes
or repairs, see
"System Troubleshooting Procedures" on page 102
l
Make sure that the machine has incorporated all machine specific service bulletins,
tech-tips, and software updates, see
"Verify service bulletin and software update
Introduction to Troubleshooting
Troubleshooting issues is an investigative process best implemented utilizing a systematic
approach that efficiently targets the issue cause allowing correct equipment repairs and
return to service. The following basic troubleshooting steps will help you to systematically
troubleshoot and resolve issues.
Basic Troubleshooting Steps
Always begin troubleshooting using the most common simplest possible solution first and
then systematically trying the next more complex solution until the issue is finally resolved.
Use the following basic troubleshooting steps to help guide you through a systematic
approach to troubleshoot and resolve equipment issues:
l
"Validate the customer reported issue" on the facing page
l
"Verify Input Power" on the facing page
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"Verify (reproduce) the customer issue" on page 94
Contact Precor Customer Support at support@precor.com or 800.786.8404 with
any questions.
Page 92
7 Troubleshooting
About