Premium PWA1210G, User Manual

TROUBLESHOOTING

You can solve many common air conditioner problems easily, saving you the cost of a service call. Try the suggestions below to 
see whether you can solve your problem without outside help.

Air conditioner will not operate

■

The power supply cord is unplugged. Plug into grounded 
3 prong outlet. See “Electrical Requirements.”

■

The power supply cord trips (Reset button will pop out). 
Press and release RESET (listen for click; Reset button will 
latch and on some devices, a green light will turn on) to 
resume operation.

■

A household fuse has blown or circuit breaker has 
tripped. Replace the fuse or reset the circuit breaker. See 
“Electrical Requirements.”

■

Depending on model, the Power button has not been 
pressed or the Fan Speed control is turned to Off. Press 
POWER button or turn the FAN SPEED control to an active 
setting.

■

The local power has failed. Wait for power to be restored.

Air conditioner blows fuses or trips circuit breakers

■

Too many appliances are being used on the same circuit. 
Unplug or relocate appliances that share the same circuit.

■

Time-delay fuse or circuit breaker of the wrong capacity 
is being used. Replace with a time-delay fuse or circuit 
breaker of the correct capacity. See “Electrical 
Requirements.”

■

An extension cord is being used. Do not use an extension 
cord with this or any other appliance.

■

You are trying to restart the air conditioner too soon after 
turning the unit off. Wait at least 3 minutes after turning the 
unit off before trying to restart the air conditioner.

Air conditioner power supply cord trips (Reset button 
pops out)

■

Disturbances in your electrical current can trip (Reset 
button will pop out) the power supply cord. Press and 
release RESET (listen for click; Reset button will latch and on 
some devices, a green light will turn on) to resume operation.

■

An electrical overloading, overheating, pinching or aging 
can trip (Reset button will pop out) the power supply 
cord. After correcting the problem, press and release RESET 
(listen for click; Reset button will latch and on some devices, 
a green light will turn on) to resume operation.

NOTE: A damaged power supply cord must be replaced with a 
new power supply cord obtained from the product manufacturer. 
A damaged power supply cord must not be repaired.

Air conditioner seems to run too much

■

The current air conditioner replaced an older model. The 
use of more efficient components may cause the air 
conditioner to run longer than an older model, but the total 
energy consumption will be less. Newer air conditioners do 
not emit the “blast” of cold air you may be accustomed to 
from older units, but this is not an indication of lesser cooling 
capacity or efficiency. Refer to the efficiency rating (EER) and 
capacity rating (in BTU/hr.) marked on the air conditioner.

■

The air conditioner is in a heavily occupied room, or heat-
producing appliances are in use in the room. Use exhaust 
vent fans while cooking or bathing and try not to use heat-
producing appliances during the hottest part of the day. A 
higher capacity air conditioner may be required, depending 
on the size of the room being cooled.

Air conditioner cycles on and off too much or does not 
cool

■

The Mode is set to Power Saver (on some models). Use 
Power Saver only when you are away from home or asleep, 
since the fan does not circulate the room air continuously. 
Use Low, High or Turbo for your best comfort.

■

The air conditioner is not properly sized for your room. 
Check the cooling capabilities of your room air conditioner. 
Room air conditioners are not designed to cool multiple 
rooms. 

■

The filter is dirty or obstructed by debris. Clean the filter. 

■

The inside evaporator and outside condenser coils are 
dirty or obstructed by debris. See “Annual Maintenance.”

■

There is excessive heat or moisture (open container 
cooking, showers, etc.) in the room. Use a fan to exhaust 
heat or moisture from the room. Try not to use heat-
producing appliances during the hottest part of the day.

■

The louvers are blocked. Install the air conditioner in a 
location where the louvers are free from curtains, blinds, 
furniture, etc.

■

The outside temperature is below 65°F (18°C). Do not try to 
operate your air conditioner in the cooling mode when the 
outside temperature is below 65°F (18°C).

■

The temperature of the room you are trying to cool is 
extremely hot. Allow extra time for the air conditioner to cool 
off a very hot room.

■

Windows or doors to the outside are open. Close all 
windows and doors.

■

The Exhaust control is set to OPEN (on some models). 
Push the Exhaust control CLOSED for maximum cooling.

■

Depending on model, the Temp/Time or Temperature 
control is not at a cool enough setting. Adjust the TEMP/
TIME control to a cooler setting by pressing the minus button 
to reduce the temperature or adjust the TEMPERATURE 
control to a cooler setting by turning the knob clockwise. Set 
the FAN SPEED control to highest setting (Turbo or High, 
depending on model).

Water drips from cabinet into your house

■

The air conditioner is not properly leveled. The air 
conditioner should slope slightly downward toward the 
outside. Level the air conditioner to provide a downward 
slope toward the outside to ensure proper drainage. See the 
Installation Instructions. 

NOTE: Do not drill a hole in the bottom of the metal base and 
condensate pan.

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