5
Troubleshooting and Warranty
5.2 Warranty
AIR-Series Loudspeakers
Owner’s Manual
13
Who This Warranty Protects:
This Warranty protects only the original retail purchaser of the product
(products that have transferable warranties are excluded from this provision
provided the customer and the product are registered with PreSonus).
How Long This Warranty Lasts:
The Warranty begins on the original date of purchase from
the retail purchaser, and the duration is as follows:
1-Year Limited Warranty
Product Category
Model
Transferable
Recording Interfaces
AudioBox® iOne, AudioBox iTwo, AudioBox Stereo, AudioBox Studio, AudioBox
USB, AudioBox VSL (1818, 44, 22), FireStudio™ Project, FireStudio Mobile,
FireStudio Mobile Studio, Studio 192, Studio 192 Mobile
No
Preamplifiers
ADL600, ADL700, BlueTube DP V2, DigiMax D8, DigiMax DP88, Eureka, RC500,
Studio Channel, TubePre V2
No
StudioLive® Mixers
16.0.2, 16.4.2AI, 24.4.2AI, 32.4.2AI, AR8, AR12, AR16, RM16AI, RM32AI
No
Monitoring & Controlling
Eris®, Central Station PLUS, FaderPort™, HP4, HP60, Monitor Station, Monitor
Station V2, R-Series, Sceptre®, Temblor®
No
Accessories
Covers, Dolly, PRM1 mic, Sub Pole, breakout cables, power supplies, M10 Kit
No
3-Years Limited Warranty
Product Category
Model
Transferable
Live Sound
StudioLive AI 328, 312, 315, 18S, ULT12, ULT15, ULT18, AIR10, AIR12, AIR15,
AIR15S, AIR18S
Yes
What PreSonus Will Do:
PreSonus will repair or replace, at our sole and absolute option, products covered by this warranty
at no charge for labor or materials. If the product must be shipped to PreSonus for warranty service,
the customer must pay the initial shipping charges. PreSonus will pay the return shipping charges.
H
ow to Get Warranty Service (USA)
:
1. You must have an active user account with PreSonus, and your hardware must be
on file with your account. If you do not have an account, please go to:
http://www.presonus.com/registration and complete the registration process.
2. Contact our Technical Support Department at (225) 216-7887 or log a
support ticket at: http://support.presonus.com. TO AVOID THE POSSIBILITY
OF SENDING IN A PRODUCT THAT DOES NOT HAVE A PROBLEM, ALL SERVICE
REQUESTS SHALL BE CONFIRMED BY OUR TECH SUPPORT DEPARTMENT.
3. The return authorization number as well as shipping instructions shall
be provided after your service request is reviewed and confirmed.
4. The product should be returned for service in the original product
packaging. Products may be shipped in a manufactured “flight”- or
“road”-style cases but PreSonus will NOT cover any shipping damage to
these cases. Products that are not shipped in the original product package
or a manufactured case may not receive a warranty repair, at PreSonus’s
sole discretion. Depending on the product model and the condition of
your original packaging, your product may not be returned to you in the
original packaging. The return shipping box may be a generic box that has
been fitted for that model tested if the original gift box is not available.
Summary of Contents for AIR SERIES
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