Prestigio Valenze
©2021 Prestigio
17
7 Troubleshooting
The table below shows typical errors and problems that occur during operation of the device.
Table 3
- Typical errors and solutions
No.
n/a
Problem
Possible causes
Solution
1
Corkscrew stops during
uncorking or the cork is
stuck inside the corkscrew
body
Possible low battery level
Charge the device
2
The corkscrew is jammed
while opening the bottle
and the rotating shaft
cannot go deep into the
cork
Most likely the tip of the
shaft is damaged or the
shaft is jammed into the
bottle neck from the
inside
Hold the UP button until the
corkscrew is completely
removed from the bottle.
Carefully inspect the shaft point;
if it is bent, broken or otherwise
damaged, stop using the
corkscrew and contact an
authorized service center
3
The cork is removed from
the bottle, but it is stuck
inside the corkscrew body
and pressing the UP
button does not remove it
The rotating shaft may be
blocked
Press the DOWN button to
unlock the shaft. If after that,
the shaft starts to rotate, try
again to remove the plug by
pressing and holding the UP
button until the plug is
completely removed from the
device body. If all the above
operations are performed
correctly and the corkscrew still
does not work properly, contact
an authorized service center
If the problem is not solved or if you have other questions, contact support. The contacts are in
the warranty card and on the website prestigio.com/use.
