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Go-Go Elite Traveller Plus Technical Troubleshooting Guide

www.pridemobility.com

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INTRODUCTION

GO-GO ELITE TRAVELLER PLUS TECHNICAL TROUBLESHOOTING

GUIDE

This Go-Go Elite Traveller Plus Technical Troubleshooting Guide covers diagnostic and repair scenarios for Go-Go Elite
Traveller Plus scooters that use the PG Drives S-Drive controller. The PG Drives S-Drive controller is a digital controller
that monitors the electrical system and emits beep codes when it encounters faults in the system.

This guide is divided into three sections:

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Section 1 — Key Inserted Into Key Switch - No Signs of Power

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Section 2 — Key Inserted Into Key Switch - Power On But Scooter Does Not Move

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Section 3 — Beep Code Diagnosis

How to Use Pride Model Specific Technical Troubleshooting Guides

All new Pride Model Specific Technical Troubleshooting Guides follow the same format. They are divided into sections
addressing symptoms such as No Power or Unit Powers Up But Does Not Drive. If the mobility product is capable of
giving fault codes, one section will deal with each code for that model.

The troubleshooting guide utilizes diagrams that are located in the front and back of the guide. These diagrams identify
main components by number (1, 2, 3, etc.) and all connectors by number with a lower case extension (1a, 2a, 3a, etc.).
The diagrams also show how all of the components are connected.

Using the Table of Contents, locate the section that best describes your troubleshooting issue. Each section will include
a list of symptoms, followed by a diagnosis of the problem, and finally a solution or procedure to solve the problem. The
procedure is set up as a numbered list of instructions, which may include one or more tests. Results of these tests will:

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Direct you to change a component and retest the system.

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Go to the next numbered step.

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Advance to a numbered step farther along in the section.

System Retest

When a procedure specifies to replace a component, you must retest the system after replacing the component.

To retest the system:
1. Remove the key.
2. Replace the component.
3. Reconnect any harnesses that were disconnected.
4. Reinstall the battery boxes.
5. Insert the key.
— If the scooter operates normally, then reassemble

the scooter.

— If another problem has surfaced, then go to that

procedure in this guide.

Figure 1. Diagram Insert

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2b

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50A

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Summary of Contents for Go-Go Elite traveller

Page 1: ......

Page 2: ...ed Failure to perform mandatory actions can cause personal injury and or equipment damage On the product this icon is represented as a white symbol on a blue dot with a white border PROHIBITED These a...

Page 3: ...EY SWITCH NO SIGNS OF POWER 6 SECTION 2 KEY INSERTED INTO THE KEY SWITCH POWER ON BUT SCOOTER DOES NOT MOVE 10 SECTION 3 BEEP CODE DIAGNOSIS 11 BEEP CODE 3 Battery Voltage is too High 11 BEEP CODE 5 B...

Page 4: ...ealwitheachcodeforthatmodel Thetroubleshootingguideutilizesdiagramsthatarelocatedinthefrontandbackoftheguide Thesediagramsidentify main components by number 1 2 3 etc and all connectors by number with...

Page 5: ...oubleshooting Key 3 2 1 1 5 6 7 8 9 10 4 12 11 1 2 3 4 5 6 7 8 9 10 11 12 BATTERY HARNESSES SPEED POT THROTTLE POT MOTOR INTERFACE HARNESS BRAKE HARNESS MOTOR TRANSAXLE ASSEMBLY CONTROLLER POWER INTER...

Page 6: ...he system 4 Open the battery box See figure 2 _ WARNING Battery posts terminals and related accessories contain lead and lead compounds Wear goggles and gloves when handling batteries and wash hands a...

Page 7: ...ttery box circuit breaker harness DWR9983H010 If your multimeter does not indicate less than 1 ohm for both measurements then replace both battery box circuit breaker harnesses 10 Remove fuse 5c See d...

Page 8: ...18 Reinstall the battery box making sure connector 1h and connector 6a make contact See diagram 2 19 Unplug connector 5a from connector 4a See diagram 2 20 Measure voltage across pin 1 and pin 6 on c...

Page 9: ...next step If your multimeter indicates greater than 18VDC then replace the front to rear interface harness 5 and retest the system 24 Unplug connectors 6b and 6c from connector 7e See dia gram 2 25 M...

Page 10: ...o the powered on position measure resistance across pin 2 and pin 3 on connector 3a See figure 13 If your multimeter indicates less than 1 ohm then go to the next step If your multimeter indicates an...

Page 11: ...tage to drop Do not allow the battery voltage to fall into the red area on the battery condition meter 2 Make sure the client is only using the off board charger supplied with the Go Go Elite Travelle...

Page 12: ...l lever to the neutral center position Reinsert the key into the key switch and power up the scooter 2 Refer to BEEP CODE 7 Throttle Trip to determine if the throttle pot is faulty BEEP CODE 7 Throttl...

Page 13: ...way to the tortoise position 11 Measure resistance across pin 1 and pin 2 on connector 12a See figure 22 If your multimeter indicates about 25k ohms then go to the next step If your multimeter indicat...

Page 14: ...functioning properly Controller is not functioning properly Solution Use the following procedure to determine the source of the fault 1 Separate the front and rear halves of the scooter Refer to the...

Page 15: ...s then replace the S Drive controller 7 and retest the system Figure 29 Motor Brake Transaxle Removal 8c 8d 8e 2 If the brake or drive system is dragging the scooter may drive for a period of time bef...

Page 16: ...e pot or throttle control lever is not in the neutral position when turning the key switch on or that the throttle pot may be faulty Refer to BEEP CODE 6 Throttle Trip BEEP CODE 7 Throttle Trip Drive...

Page 17: ...9975H001 DWR9984H003 DWR9983H006 HORN BUTTON THROTTLE POT KEY SWITCH SPEED POT VOLT METER 3A FUSE HORN DRVASMB1859 TRANSAXLE MOTOR BRAKE BATASMB1045 BATTERY BOX DWR9983H009 DWR9983H011 DWR9983H010 CIR...

Page 18: ...c 7d 7e 7 1 2 3 4 5 6 7 8 9 10 11 12 BATTERY HARNESSES SHOWN ON DIAGRAM 2 SPEED POT THROTTLE POT MOTOR INTERFACE HARNESS BRAKE HARNESS MOTOR TRANSAXLE ASSEMBLY CONTROLLER POWER INTERFACE HARNESS FRONT...

Page 19: ...Free Service Hotline 877 800 1248 DealersOnly Press 7 for Technical Service then Press 1 for Help Desk or Press 2 for Quantum Rehab Tech or Press 3 for Power Chair Tech or Press 4 for Scooter Tech or...

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