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Whiteout Image
If the object is too close to camera, the LED light may reflect back causing over exposure. This
is common, not a quality issue.
Dark or Light Image Quality
Primos
®
takes pride in the quality of images captured by the Proof
®
Cam. As daylight transitions
back-and-forth between light and dark, the camera changes settings to optimize the picture.
Some ‘lighter’ or ‘darker’ photos may be captured during the camera transition process – this
should be a limited amount of photos with the optimization of our software. Also, please try to
avoid setting up the camera in situations where the sunlight will shine directly into camera lens.
With any photo capturing, taking pictures directly into sunlight produces less than desirable
results.
Empty Photos/False Triggers
If there are a large number of photos taken with no game present in the frame, first make sure
your camera is mounted the correct height and in the right direction. If there are limited, random
photos with no game present, the following scenarios are most likely 1) an animal ran through the
picture extremely fast or 2) a smaller animal/bird is around the camera/sensor but is not in the
camera field of view or 3) the sunlight or heat in combination with moving elements (trees, brush,
shadows) is causing a false trigger. The first two scenarios are hard to prevent, but the sunlight/
heat should not cause many false triggers as the camera has been optimized to sense and
distinguish for correct triggering. To prevent potential false triggers, try not to setup the camera
directly in the sunlight.
Camera Doesn’t Save Photos/Video
The SD Memory Card may be locked. Please look closely at the card and make sure the card is
in the ‘unlocked’ position. If photos/ videos are still not saved by camera activity, the SD Memory
Card may be corrupt or damaged. You can try to reformat the card on a computer and try it again,
or simply try replacing it with a different/new SD Memory Card.
Storing Camera
Do not store in extreme heat, cold, moist or humid conditions. Remove batteries when storing for
periods for longer than one week without use.
