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PRIMUS HOSTED PBX CALLING FEATURES REFERENCE GUIDE

©2019 FUSION. ALL RIGHTS RESERVED.

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Table of Contents

Overview..........................................................................................................................................4

Calling Features That Use Hook Flash Functionality .............................................................5

Call Transfer.................................................................................................................................. 5

Three-Way Calling ........................................................................................................................ 5

Call Hold ........................................................................................................................................ 5

Calling Features That Use Feature Access Codes ..................................................................6

Anonymous Call Rejection Activation .......................................................................................... 6

Anonymous Call Rejection Deactivation ..................................................................................... 6

Automatic Callback Menu Access ............................................................................................... 6

Automatic Callback Deactivation ................................................................................................. 6

Primus Anywhere E.164 Dialing .................................................................................................. 6

Call Bridge ..................................................................................................................................... 6

Call Forwarding Always Activation .............................................................................................. 6

Call Forwarding Always Deactivation .......................................................................................... 6

Call Forwarding Always Interrogation .......................................................................................... 6

Call Forwarding Always To Voice Mail Activation ....................................................................... 7

Call Forwarding Always To Voice Mail Deactivation .................................................................. 7

Call Forwarding Busy Activation .................................................................................................. 7

Call Forwarding Busy Deactivation .............................................................................................. 7

Call Forwarding Busy Interrogation ............................................................................................. 7

Call Forwarding Busy To Voice Mail Activation .......................................................................... 7

Call Forwarding Busy To Voice Mail Deactivation ...................................................................... 7

Call Forwarding No Answer Activation ........................................................................................ 7

Call Forwarding No Answer Deactivation ................................................................................... 7

Call Forwarding No Answer Interrogation ................................................................................... 7

Call Forwarding No Answer To Voice Mail Activation ................................................................ 7

Call Forwarding No Answer To Voice Mail Deactivation ............................................................ 8

Call Forwarding Not Reachable Activation ................................................................................. 8

Call Forwarding Not Reachable Deactivation ............................................................................. 8

Call Forwarding Not Reachable Interrogation ............................................................................. 8

Call Forwarding Selective Activation ........................................................................................... 8

Call Forwarding Selective Deactivation ....................................................................................... 8

Calling Line ID Delivery Blocking per Call ................................................................................... 8

Calling Line ID Delivery Blocking Persistent Activation .............................................................. 8

Calling Line ID Delivery Blocking Persistent Deactivation .......................................................... 8

Calling Line ID Delivery per Call .................................................................................................. 8

Call Park ........................................................................................................................................ 8

Call Park Retrieve ......................................................................................................................... 9

Call Pickup .................................................................................................................................... 9

Call Retrieve.................................................................................................................................. 9

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Summary of Contents for Hosted PBX

Page 1: ...Primus Hosted PBX Calling Features Reference Guide Document Version 2 1 ...

Page 2: ...3 Call Forwarding Busy Deactivation 7 3 14 Call Forwarding Busy Interrogation 7 3 15 Call Forwarding Busy To Voice Mail Activation 7 3 16 Call Forwarding Busy To Voice Mail Deactivation 7 3 17 Call Forwarding No Answer Activation 7 3 18 Call Forwarding No Answer Deactivation 7 3 19 Call Forwarding No Answer Interrogation 7 3 20 Call Forwarding No Answer To Voice Mail Activation 7 3 21 Call Forward...

Page 3: ...ation 11 3 51 Escalate Call Supervision 11 3 52 Flash Call Hold 11 3 53 Forced Forwarding Activation 11 3 54 Forced Forwarding Deactivation 11 3 55 Group Call Park 11 3 56 Initiate Silent Monitoring 11 3 57 Last Number Redial 11 3 58 Location Control Activation 11 3 59 Location Control Deactivation 12 3 60 Music On Hold per Call Deactivation 12 3 61 No Answer Timer 12 3 62 Per Call Account Code 12...

Page 4: ...ING FEATURES REFERENCE GUIDE 2019 FUSION ALL RIGHTS RESERVED PAGE 4 1 Overview This guide contains quick step by step instructions on how to use most commonly used calling features included with the Primus Hosted PBX service ...

Page 5: ...ber or extension 3 All parties are connected 4 Hang up handset to drop out of the call and connect the other two parties 2 2 Three Way Calling While engaged in one call 1 Press flash hook on phone The initial call is held 2 Enter the complete phone number or extension of third party You can press to signal the end of the phone number or extension 3 When the call is connected press flash hook again...

Page 6: ...ation 1 Lift telephone handset Press the assigned code 8 2 Replace telephone handset All pending ACB requests are cancelled 3 5 Primus Anywhere E 164 Dialing 1 Lift telephone handset Press the assigned code 14 2 Enter the phone number The system replaces the feature access code digits with the sign and resumes the call with an E 164 number 3 6 Call Bridge 1 Lift telephone handset Press the assigne...

Page 7: ...ing destination is User B ext 2 Replace telephone handset 3 15 Call Forwarding Busy To Voice Mail Activation 1 Lift telephone handset Press the assigned code 92 2 Replace telephone handset The service is on 3 16 Call Forwarding Busy To Voice Mail Deactivation 1 Lift telephone handset Press the assigned code 93 2 Replace telephone handset The service is off 3 17 Call Forwarding No Answer Activation...

Page 8: ...e 63 2 Replace telephone handset The service is on 3 26 Call Forwarding Selective Deactivation 1 Lift telephone handset Press the assigned code 83 2 Replace telephone handset The service is off 3 27 Calling Line ID Delivery Blocking per Call 1 Lift telephone handset Press the assigned code 67 2 Dial the phone number 3 The call is placed and your calling line ID is not displayed 3 28 Calling Line I...

Page 9: ...you the last incoming number is now deleted The last incoming phone number is removed and may not be dialed via the Call Return feature 3 37 Call Waiting Persistent Activation 1 Lift telephone handset Press the assigned code 43 2 The Call Waiting service is turned on for all calls 3 38 Call Waiting Persistent Deactivation 1 Lift telephone handset Press the assigned code 43 2 The Call Waiting servi...

Page 10: ...caller Call Trace is not to be used as your only defence If the call was a threat to life or you feel your life is in danger contact the police immediately Any details gathered from the trace will only be provided to law enforcement with a warrant in the event of a legal investigration Trace information will not be provided to customers 3 45 Directed Call Pickup 1 Lift telephone handset Press the ...

Page 11: ...press the Flash button or press and release the Hang up button on the phone cradle 3 53 Forced Forwarding Activation 1 Lift telephone handset Press the assigned code 32 and the phone number of the Call Center supervisor 2 The service is turned on for this Call Center 3 54 Forced Forwarding Deactivation 1 Lift telephone handset Press the assigned code 33 and the phone number of a Call Center superv...

Page 12: ...nt code 3 63 Push To Talk 1 Lift telephone handset Press the assigned code 50 2 The service is on for this call You can now be instantly connected to selected users depending on how you have configured your Push To Talk service 3 64 Speed Dial 8 To program 1 Lift telephone handset Press the assigned code 80 2 At the dial tone enter the one digit code that represents the number you want to program ...

Page 13: ...nlocked 3 67 Sustained Authorization Code Deactivation call locking 1 Lift telephone handset Press the assigned code 47 2 Enter your authorization code followed by the pound key Your calls are locked 3 68 Voice Mail Retrieval 1 Lift telephone handset Press the assigned code 98 2 You are connected to your voice mail retrieval menu 3 69 Voice Portal Access 1 Lift telephone handset Press the assigned...

Page 14: ...ueue or DNIS phone number 3 At the prompt enter the destination phone number Your call is processed 4 2 Make Personal Outgoing Call 1 Lift telephone handset Press the assigned code 81 2 At the prompt enter the destination phone number Your call is processed 4 3 Night Serve Activation Manual Override 1 Lift telephone handset Press the assigned code 70 and the phone number of the Call Center supervi...

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