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PRIMUS HOSTED PBX CALLING FEATURES REFERENCE GUIDE 

 

©2019 FUSION. ALL RIGHTS RESERVED.

   

 

PAGE 6 

Calling Features That Use Feature Access Codes 

The following instructions are regarding calling features that can be used via Feature 
Access Codes (a sequence of digits that follow a * or # symbol). 

3.1 

Anonymous Call Rejection Activation 

1. Lift telephone handset. Press the assigned code *86. 
2. Replace telephone handset. The service is on. 

3.2 

Anonymous Call Rejection Deactivation 

1. Lift telephone handset. Press the assigned code *87. 
2. Replace telephone handset. The service is off. 

3.3 

Automatic Callback Menu Access 

1.  Lift telephone handset. Press the assigned code #9. 
2.  Press * to cancel all outstanding ACB requests or select an individual Automatic 

Callback (ACB) request by pressing its associated key. 

3.  Replace telephone handset. Individual ACB requests or all ABC requests are 

cancelled or verified. 

3.4 

Automatic Callback Deactivation 

1.  Lift telephone handset. Press the assigned code #8. 
2.  Replace telephone handset. All pending ACB requests are cancelled. 

3.5 

Primus Anywhere E.164 Dialing 

1.  Lift telephone handset. Press the assigned code *14. 
2.  Enter the phone number. (The system replaces the feature access code digits with 

the “+” sign and resumes the call with an E.164 number.) 

3.6 

Call Bridge 

1.  Lift telephone handset. Press the assigned code *15. 
2.  Pick up the telephone handset at one of your shared call appearance locations and 

barge in on a current call. 

3.7 

Call Forwarding Always Activation 

1.  Lift telephone handset. Press the assigned code *72. 
2.  Enter phone number to which calls are forwarded. 
3.  Replace telephone handset. The service is on. 

3.8 

Call Forwarding Always Deactivation 

1.  Lift telephone handset. Press the assigned code *73. 
2.  Replace telephone handset. The service is off. 

3.9 

Call Forwarding Always Interrogation 

1.  Lift telephone handset. Press the assigned code #72. When activated, the 

announcement plays, “The Call Forwarding Always service is currently activated. The 
current forwarding destination is <User B ext>”. 

2.  Replace telephone handset. 

Summary of Contents for Hosted PBX

Page 1: ...Primus Hosted PBX Calling Features Reference Guide Document Version 2 1 ...

Page 2: ...3 Call Forwarding Busy Deactivation 7 3 14 Call Forwarding Busy Interrogation 7 3 15 Call Forwarding Busy To Voice Mail Activation 7 3 16 Call Forwarding Busy To Voice Mail Deactivation 7 3 17 Call Forwarding No Answer Activation 7 3 18 Call Forwarding No Answer Deactivation 7 3 19 Call Forwarding No Answer Interrogation 7 3 20 Call Forwarding No Answer To Voice Mail Activation 7 3 21 Call Forward...

Page 3: ...ation 11 3 51 Escalate Call Supervision 11 3 52 Flash Call Hold 11 3 53 Forced Forwarding Activation 11 3 54 Forced Forwarding Deactivation 11 3 55 Group Call Park 11 3 56 Initiate Silent Monitoring 11 3 57 Last Number Redial 11 3 58 Location Control Activation 11 3 59 Location Control Deactivation 12 3 60 Music On Hold per Call Deactivation 12 3 61 No Answer Timer 12 3 62 Per Call Account Code 12...

Page 4: ...ING FEATURES REFERENCE GUIDE 2019 FUSION ALL RIGHTS RESERVED PAGE 4 1 Overview This guide contains quick step by step instructions on how to use most commonly used calling features included with the Primus Hosted PBX service ...

Page 5: ...ber or extension 3 All parties are connected 4 Hang up handset to drop out of the call and connect the other two parties 2 2 Three Way Calling While engaged in one call 1 Press flash hook on phone The initial call is held 2 Enter the complete phone number or extension of third party You can press to signal the end of the phone number or extension 3 When the call is connected press flash hook again...

Page 6: ...ation 1 Lift telephone handset Press the assigned code 8 2 Replace telephone handset All pending ACB requests are cancelled 3 5 Primus Anywhere E 164 Dialing 1 Lift telephone handset Press the assigned code 14 2 Enter the phone number The system replaces the feature access code digits with the sign and resumes the call with an E 164 number 3 6 Call Bridge 1 Lift telephone handset Press the assigne...

Page 7: ...ing destination is User B ext 2 Replace telephone handset 3 15 Call Forwarding Busy To Voice Mail Activation 1 Lift telephone handset Press the assigned code 92 2 Replace telephone handset The service is on 3 16 Call Forwarding Busy To Voice Mail Deactivation 1 Lift telephone handset Press the assigned code 93 2 Replace telephone handset The service is off 3 17 Call Forwarding No Answer Activation...

Page 8: ...e 63 2 Replace telephone handset The service is on 3 26 Call Forwarding Selective Deactivation 1 Lift telephone handset Press the assigned code 83 2 Replace telephone handset The service is off 3 27 Calling Line ID Delivery Blocking per Call 1 Lift telephone handset Press the assigned code 67 2 Dial the phone number 3 The call is placed and your calling line ID is not displayed 3 28 Calling Line I...

Page 9: ...you the last incoming number is now deleted The last incoming phone number is removed and may not be dialed via the Call Return feature 3 37 Call Waiting Persistent Activation 1 Lift telephone handset Press the assigned code 43 2 The Call Waiting service is turned on for all calls 3 38 Call Waiting Persistent Deactivation 1 Lift telephone handset Press the assigned code 43 2 The Call Waiting servi...

Page 10: ...caller Call Trace is not to be used as your only defence If the call was a threat to life or you feel your life is in danger contact the police immediately Any details gathered from the trace will only be provided to law enforcement with a warrant in the event of a legal investigration Trace information will not be provided to customers 3 45 Directed Call Pickup 1 Lift telephone handset Press the ...

Page 11: ...press the Flash button or press and release the Hang up button on the phone cradle 3 53 Forced Forwarding Activation 1 Lift telephone handset Press the assigned code 32 and the phone number of the Call Center supervisor 2 The service is turned on for this Call Center 3 54 Forced Forwarding Deactivation 1 Lift telephone handset Press the assigned code 33 and the phone number of a Call Center superv...

Page 12: ...nt code 3 63 Push To Talk 1 Lift telephone handset Press the assigned code 50 2 The service is on for this call You can now be instantly connected to selected users depending on how you have configured your Push To Talk service 3 64 Speed Dial 8 To program 1 Lift telephone handset Press the assigned code 80 2 At the dial tone enter the one digit code that represents the number you want to program ...

Page 13: ...nlocked 3 67 Sustained Authorization Code Deactivation call locking 1 Lift telephone handset Press the assigned code 47 2 Enter your authorization code followed by the pound key Your calls are locked 3 68 Voice Mail Retrieval 1 Lift telephone handset Press the assigned code 98 2 You are connected to your voice mail retrieval menu 3 69 Voice Portal Access 1 Lift telephone handset Press the assigned...

Page 14: ...ueue or DNIS phone number 3 At the prompt enter the destination phone number Your call is processed 4 2 Make Personal Outgoing Call 1 Lift telephone handset Press the assigned code 81 2 At the prompt enter the destination phone number Your call is processed 4 3 Night Serve Activation Manual Override 1 Lift telephone handset Press the assigned code 70 and the phone number of the Call Center supervi...

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