MAINTENANCE AND TROUBLESHOOTING
Error Messages
This section provides a partial list of fatal errors. Fatal errors typically cannot be recovered from without
the loss of data. In each case,
ERROR
is shown on the top line of the display and alternated with one of the
following messages. Suggested solutions for each of these messages are listed to the right of each error
message in the table, which follows. To restart the printer after a fatal error, press the
ONLINE
button. The
printer will reset to the power-on state and any pending print data in the printer buffer is lost. If the
suggested solution does not solve the problem, please refer to “
Obtaining Service
” on page 37.
Note that none of these messages flash on the display. Messages which are flashed on the display are
discussed in the “
Common Error Conditions
” section on page 17.
Other errors which are not listed here or in “
DAILY OPERATION
” should be reported to the company where
you purchased your printer, or to your nearest Authorized Service Center. If you do not know the name or
number of your nearest Authorized Service Center, see “
Obtaining Service
” later in this section.
Error Message
Possible Solution
Head Blocked?
Check print head carriage area for obstructions.
Head Gap
Usually a result of a bad paper jam. Check for paper wedged in the print
head nose shield area.
I/O Overflow
Make sure handshaking parameters set in the printer and at the host
computer match each other.
Make sure interface cables are wired correctly.
I/O Parity Error
Make sure parity setting in the printer and at the host computer matches
each other.
Preventive Maintenance
Your PrintMaster 860 Series printer requires very little preventive maintenance. It is only suggested that
you periodically clear out any excessive paper dust, paying particular attention to cleaning the sensor
surfaces (at left tractor under the paper (rear) lid and at far left of carriage under the ribbon lid).
Also, the various bearings used in the PrintMaster 860 Series printers should not require any lubrication.
Obtaining Service
If your PrintMaster 860 Series printer should require service, please contact the company where you
purchased the printer. If you do not know where the printer was purchased, please call 800-368-4636 to
obtain the name and number of your nearest Printek Authorized Service Center or to arrange for factory
service.
37
Summary of Contents for PrintMaster 860
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