Fault Messages
259
ERROR: IPDS needs
300 DPI Head
Yes
The printer has detected a
203 DPI printhead installed
with IPDS software
downloaded. IPDS software
only supports the 300 DPI
printhead.
Power off the printer and replace the
203 DPI printhead with a 300 DPI
printhead.
ERROR: NO DRAM
DETECTED
Yes/No
The printer could not find any
DRAM.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
ERROR: PROGRAM
NEEDS MORE DRAM
Yes/No
The printer requires more
DRAM memory in order to
run the downloaded
program.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
ERROR: PROGRAM
NEEDS MORE FLASH
Yes/No
The printer requires more
flash memory in order to run
the downloaded program.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
ERROR: PROGRAM
NOT COMPATIBLE
Yes
The printer is not compatible
with the downloaded
program.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
ERROR: PROGRAM
NOT VALID
Yes
The printer does not see a
program in flash memory.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
ERROR: SECURITY PAL
NOT DETECTED
Yes/No
The security PAL is not
present or has failed.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
ERROR: SHORT AT
ADDRESS XXXX
Yes/No
Hardware failure in DRAM or
Main PCBA controller
circuitry.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
ERROR: WRITING
TO FLASH
Yes/No
Hardware or software fault in
flash memory.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
ERROR: WRONG
CHECKSUM
Yes/No
The printer received the
complete program but the
checksum did not match.
The data may have been
corrupted during download.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
Table 15. LCD Message Troubleshooting (continued)
Displayed Message
Can User
Correct?
Explanation
Solution
Summary of Contents for T5000 Series
Page 1: ...R User s Manual T5000 Thermal Printer ...
Page 2: ......
Page 10: ......
Page 16: ...Table of Contents ...
Page 76: ...76 Chapter 3 Overview Figure 3 Sample Configuration Printout ...
Page 77: ...77 Sample Configuration Printout cont ...
Page 268: ...268 Chapter 5 Solving Other Printer Problems ...
Page 288: ...288 Appendix D Removing The Media Cutter ...
Page 292: ...292 Appendix E Installing The Media Cutter Tray ...
Page 298: ...298 Appendix F ...
Page 311: ......