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Limited Warranty
What this Warranty Covers
Horizon Hobby, LLC, (Horizon) warrants to the original
purchaser that the product purchased (the “Product”) will be
free from defects in materials and workmanship at the date
of purchase.
What is Not Covered
This warranty is not transferable and does not cover (i) cosmetic
damage, (ii) damage due to acts of God, accident, misuse,
abuse, negligence, commercial use, or due to improper use,
installation, operation or maintenance, (iii) modification of or to
any part of the Product, (iv) attempted service by anyone other
than a Horizon Hobby authorized service center, (v) Product not
purchased from an authorized Horizon dealer, or (vi) Product
not compliant with applicable technical regulations or (vii) use
that violates any applicable laws, rules, or regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON
MAKES NO OTHER WARRANTY OR REPRESENTATION,
AND HEREBY DISCLAIMS ANY AND ALL IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION,
THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THE PURCHASER ACKNOWLEDGES THAT
THEY ALONE HAVE DETERMINED THAT THE PRODUCT
WILL SUITABLY MEET THE REQUIREMENTS OF THE
PURCHASER’S INTENDED USE.
Purchaser’s Remedy
Horizon’s sole obligation and purchaser’s sole and exclusive
remedy shall be that Horizon will, at its option, either (i)
service, or (ii) replace, any Product determined by Horizon to
be defective. Horizon reserves the right to inspect any and all
Product(s) involved in a warranty claim. Service or replacement
decisions are at the sole discretion of Horizon. Proof of
purchase is required for all warranty claims. SERVICE OR
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS
THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF
PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY
WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BASED
IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT
LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN
IF HORIZON HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. Further, in no event shall the liability of
Horizon exceed the individual price of the Product on which
liability is asserted. As Horizon has no control over use, setup,
final assembly, modification or misuse, no liability shall be
assumed nor accepted for any resulting damage or injury. By
the act of use, setup or assembly, the user accepts all resulting
liability. If you as the purchaser or user are not prepared to
accept the liability associated with the use of the Product,
purchaser is advised to return the Product immediately in new
and unused condition to the place of purchase.
Law
These terms are governed by Illinois law (without regard to
conflict of law principals). This warranty gives you specific legal
rights, and you may also have other rights which vary from
state to state. Horizon reserves the right to change or modify
this warranty at any time without notice.
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide
warranty support or service. Once assembly, setup or use of the
Product has been started, you must contact your local distributor
or Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may need
any assistance. For questions or assistance, please visit our
website at www.horizonhobby.com, submit a Product Support
Inquiry, or call the toll free telephone number referenced in the
Warranty and Service Contact Information section to speak with
a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is
compliant in the country you live and use the Product in,
please use the Horizon Online Service Request submission
process found on our website or call Horizon to obtain a Return
Merchandise Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note that original
boxes may be included, but are not designed to withstand
the rigors of shipping without additional protection. Ship via a
carrier that provides tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for merchandise until
it arrives and is accepted at our facility. An Online Service
Request is available at http://www.horizonhobby.com/content/
service-center_render-service-center. If you do not have
internet access, please contact Horizon Product Support to
obtain a RMA number along with instructions for submitting
your product for service. When calling Horizon, you will be
asked to provide your complete name, street address, email
address and phone number where you can be reached during
business hours. When sending product into Horizon, please
include your RMA number, a list of the included items, and
a brief summary of the problem. A copy of your original sales
receipt must be included for warranty consideration. Be sure
your name, address, and RMA number are clearly written on
the outside of the shipping carton.
NOTICE:
Do not ship Li-Po batteries to Horizon. If you
have any issue with a Li-Po battery, please contact the
appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original
sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be
serviced or replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be
completed and payment will be required without notification
or estimate of the expense unless the expense exceeds
50% of the retail purchase cost. By submitting the item for
service you are agreeing to payment of the service without
notification. Service estimates are available upon request. You
must include this request with your item submitted for service.
Non-warranty service estimates will be billed a minimum of ½
hour of labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashier’s checks, as well
as Visa, MasterCard, American Express, and Discover cards.
By submitting any item to Horizon for service, you are agreeing
to Horizon’s Terms and Conditions found on our website
http://www.horizonhobby.com/content/service-center_render-
service-center.
ATTENTION:
Horizon service is limited to
Product compliant in the country of use and
ownership. If received, a non-compliant Product
will not be serviced. Further, the sender will be
responsible for arranging return shipment of the
un-serviced Product, through a carrier of the sender’s
choice and at the sender’s expense. Horizon will hold
non-compliant Product for a period of 60 days from
notification, after which it will be discarded.
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