16
TROUBLE SHOOTING
PROBLEM
CAUSE
CORRECTION
1. ERROR followed by code number
Error Code 1001 - Unable to recognize
A1. Control valve has just been serviced
A1. Press NEXT and REGEN for 3 seconds or
start of regeneration
unplug power source jack from PC Board and
plug back in to reset control valve
A2. Incorrect Assembly
A2. Disassemble drive bracket, verify wires are in guides
& reassemble. Also see corrections from Error Code
1004 to address 1001.
Error Code 1002 - Unexpected stall
B. Mechanical binding
B. Check piston and spacer stack assembly
for foreign matter
Error Code 1003 - Motor ran to long,
C. High drive forces on piston
C1. Loosen drive cap gear 1/4 turn or replace
timed out trying to reach next cycle
C2. Address high drive forces
position
Error Code 1004 - Motor ran to long,
D. Control valve piston not in home position
D. Press NEXT and REGEN for 3 seconds or unplug
timed out trying to reach home position
power source jack from PC board (black wire) and
plug back into reset control valve
E. Motor not inserted fully to engage pinion,
E. Check motor and wiring. Replace motor if
motor wires broken or disconnected,
necessary
motor failure
F. Drive gear label dirty or damaged,
F. Replace or clean drive gear
missing or broken gear
G. Drive bracket incorrectly aligned to
G. Reseat drive bracket
back plate
H. PC board is damaged or defective
H. Replace PC board
I. PC board incorrectly aligned to
I. Ensure PC board is correctly snapped on to
drive bracket
drive bracket
Error Code 1006
A. MAV not connected to PC board when
A. Connect MAV cable(s) to PC board
unit is programmed to use MAV
Error Code 1007
A. MAV stall
A. Mechanical binding. Open MAV and check for foreign
material on stack/piston drive. Gears should spin
freely, replace if necessary.
If other Error Codes display
contact the factory
2. Control valve stalled in regeneration
A. Motor not operating
A. Replace Motor
B. No electric power at outlet
B. Repair outlet or use working outlet
C. Defective transformer
C. Replace transformer
D. Defective PC board
D. Replace PC board
E. Broken drive gear or drive cap assembly
E. Replace drive gear or drive cap assembly
F. Broken piston retainer
F. Replace drive cap assembly
G. Broken main or regenerant piston
G. Replace main or regenerant piston
3. Control valve does not regenerate
A. Transformer unplugged
A. Connect transformer
automatically when REGEN button
B. No electric power at outlet
B. Repair outlet or use working outlet
is depressed and held
C. Broken drive gear or drive cap assembly
C. Replace drive gear or drive cap assembly
D. Defective PC board
D. Replace PC board
4. Control valve does not regenerate
A. Bypass valve in bypass position
A. Put control valve in service position
automatically but does when
B. Meter connection disconnected
B. Connect meter to PC board
REGEN button is depressed
C. Restricted/stalled meter turbine
C. Remove meter and check for rotation
or foreign matter
D. Defective meter
D. Replace meter
E. Defective PC board
E. Replace PC board
F. Set-up error
F. Check control valve set-up procedure
5. Time of day flashes on and off
A. Battery back-up maintains time-of-day up
A. Reset time of day and replace battery on PC Board
to 2 years in event of power outage and
(Lithium coin type battery 2032)
battery is not depleted. Time of day flashes
when battery is depleted.
B. Prior to 2/2007, PC board did not have
B. Reset time of day.
battery back-up - capacitor held time of day
up to 2 hours. Power outage > 2 hours.
6. Softener delivers hard water.
A. Bypass valve is open or faulty.
A. Close bypass valve or replace.
B. No salt or low salt level in brine tank.
B. Add salt to brine tank and maintain salt level
above water level.
C. Softener fails to draw brine.
C. See problem #11.
D. Excessive water usage.
D. Check gallon capacity settings.
E. Insufficient brine level in brine tank.
E. Check brine refill setting and refill flow restrictor for
blockage.
F. Resin level inadequate.
F. See problem #9, page 17.
G. Meter faulty.
G. Test meter and clean or replace meter.
H. Raw water hardness fluctuation.
H. Test raw water hardness and adjust settings to
highest known hardness.
