7
I
f your heater fails to operate, please follow these procedures prior to contacting
Customer Service.
PLEASE DO NOT ATTEMPT TO OPEN OR REPAIR THE HEATER YOURSELF, DOING
SO COULD VOID THE WARRANTY AND CAUSE DAMAGE OR PERSONAL INJURY.
Problem
Probable Cause
Solution
Heater will not
power on
Heater is not plugged into a
120V polarized
outlet/receptacle.
Ensure unit is in OFF position. Plug in unit
and attempt to turn on again.
Thermal Fuse has
permanently disabled the unit's
fuse due to extreme heat.
Do not attempt to fix heater yourself.
Contact customer service for repair
information.
Breaker/Fuse has been
tripped.
Please check your electrical box to confirm
the breaker has not been blown. This may
occur if the unit is sharing a receptacle with
another high power consuming appliance.
Ensure unit is in OFF position. Plug in unit
and attempt to turn on again.
Attempt to plug unit into another
independent output in the house.
The
power
indicator light is
illuminated, but
no
heat
disperses from
the unit
Room temperature has been
warmed up to thermostat setting
To resume heating, adjust thermostat
temperature to a higher setting. Refer to
THERMOSTAT section on page 4 for more
information.
The heater is
creating
a burning smell.
A drop of oil fell on the
heating coil during the
manufacturing process. It
will quickly evaporate and
should not occur again.
Ensure room in which heater is situated is
well ventilated.
Check & ensure there are no
combustible materials
within 3' (0.9 m) of the heater.
Remove the combustible materials
preventing air intake into the heater.
TROUBLESHOOTING
