Support, Service & Warranty
6201-WA-DFNT
♦
ProLinx Wireless
High Speed Wireless EtherNet/IP Gateway
ProSoft Technology, Inc.
Page 37 of 45
August 12, 2008
7
Support, Service & Warranty
In This Chapter
How to Contact Us: Technical Support.................................................. 37
Return Material Authorization (RMA) Policies and Conditions............... 38
LIMITED
WARRANTY........................................................................... 40
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1
Product Version Number
2
System architecture
3
Network details
If the issue is hardware related, we will also need information regarding:
1
Module configuration and contents of file
o
Module Operation
o
Configuration/Debug status information
o
LED patterns
2
Information about the processor and user data files as viewed through and
LED patterns on the processor.
3
Details about the serial devices interfaced, if any.
7.1
How to Contact Us: Technical Support
Internet
Web Site: http://www.prosoft-technology.com/support
(http://www.prosoft-technology.com/support)
E-mail address: support@prosoft-technology.com
(mailto:support@prosoft-technology.com)
Asia Pacific
+603.7724.2080, support.asia@prosoft-technology.com
(mailto:support.asia@prosoft-technology.com)
Languages spoken include: Chinese, English
Europe (location in Toulouse, France)
+33 (0) 5.34.36.87.20, support.EMEA@prosoft-technology.com
(mailto:support.emea@prosoft-technology.com)
Languages spoken include: French, English