promethean activboard 300 pro series, Manual

Page 1: ...g Promethean Interactive Boards Dan Durkee MCSE MCT CNA CPQ CUSS ACE STS Altiris Executive VP General Manager Connecting Point Computer Center 303 South Third Street Bismarck ND 58504 p 701 258 6689 f...

Page 2: ...ied installers If you are a classroom teacher you are welcome to use this guide however be advised that you need to contact your school IT staff or IT support company before making any changes to your...

Page 3: ...r parts only warranty If the Promethean system was installed by a certified promethean installer you have a five year parts only warranty 30 day workmanship warranty Connecting Point Computer Center h...

Page 4: ...Issue USB Connectivity Issues Pen Not Functioning...

Page 5: ...Try to Calibrate Pen Put pen near flame in corner of the board to go into calibration mode Right click on icon in system tray and select calibrate...

Page 6: ...sues Pen Not Functioning Red X means not connected to the board Fireboy means you are connected and ready to use the board KISS Keep it simple do you have power and is the USB cable plugged in Verify...

Page 7: ...Update Drivers Make sure drivers are up to date Current Driver is at www prometheanplanet com Current Promethean Driver is 5 4 6...

Page 8: ...Update Software Make sure Activinspire is up to date Current version of Activinspire is at www prometheanplanet com Current Activinspire is 1 3 15321...

Page 9: ...PC System Tray or Mac Control Panel Check to Make You can See the Board Pen Mode...

Page 10: ...r into the wall The board should reboot and you will hear 3 tones and see the flame change color To power cycle newer 300 series board board with dark colored speakers on the side simply unplug the US...

Page 11: ...Check Device Manager Look for splat if splat then fix driver or reload driver Make sure you have a human interface device...

Page 12: ...ll USB Extension Cables As of March 12 2010 Promethean 300 series board only support USB Superboosters for extension cables Cables to Go silver USB extension cables are no longer supported Plug in a n...

Page 13: ...Swap Computers Take the existing PC and temporarily swap it with a PC that is working with the board in a different room...

Page 14: ...Can you Isolate Issue to Board Replace Power supply to board on AB178 Standard 78 and Standard 87 boards Replace board electronics swap from a new board or contact Promethean...

Page 15: ...s Check that driver and software is installed and up to date Verify whether the driver sees the board Cycle power to board Cycle USB connection Check Device manager update if necessary Swap cabling en...

Page 16: ...Issue Changing your Activinspire Studio to Activinspire Primary...

Page 17: ...Click on Configure Click on the check box stating Launch next time using Primary look and feel Close and restart Activinspire and it will look like Primary To go back to Studio follow steps 1 4 but in...

Page 18: ...Issue Spiking of Pen Irratic Pen Behavior...

Page 19: ...Basic Steps Do Not Skip Update Driver Update Software Power Cycle Board Get rid of USB extensions...

Page 20: ...Can you Isolate Issue to Room Turn of lights in room Unplug all devices in room except PC Projector and the board...

Page 21: ...Can you Isolate Issue to Board Replace Power supply to board on AB178 Standard 78 and Standard 87 boards Replace board electronics swap from a new board or contact Promethean...

Page 22: ...Current Drivers and Stuff...

Page 23: ...117 Board Firmware Promethean 78 AC2 boards grey no speakers V3 76 Promethean 87 AC2 boards grey no speakers V3 77 Prometehan 78 AC2 boards With Dual Pen Feature V3 98 Promethean 78 300 Pro series bla...

Page 24: ...Projector Care Projector Bulb Care...

Page 25: ...to an energy bulb saving mode it will be a bit dimmer but should give you a longer bulb life Is the image steady when it is projected or does it jump a bit A few of our classrooms have a large air han...

Page 26: ...ees several times a day and see how you feel Many people ask why 3 is important Most projectors have a voltage ramp that starts the bulb up and increases it to full brightness That voltage ramp is cal...

Page 27: ...Promethean 300 Series Audio Issues...

Page 28: ...r should then recognize the Promethean USB Audio device and the sound will play through your ActivBoard speakers instead of your computer If you are not receiving any sound at this point you may need...

Page 29: ...k on Apple System Preferences Sound In the Sound window click on the Output tab and ensure Promethean USB Audio is selected Close the Sounds window Your sound output should now be from your ActivBoard...

Page 30: ...dio Devices For Vista click on Start Control Panel Hardware and Sound Sound In the Audio tab ensure the Sound Playback device is set to Promethean USB Audio and click on Ok This ensures that any sound...

Page 31: ...Thank You...