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Chapter 8: Troubleshooting

285

Controller Enters Maintenance Mode

When a RAID controller encounters and internal problem, it can enter

maintenance mode

. Maintenance mode is only for remedial action in the event of

a problem with the controller.

When an controller enters maintenance mode, it goes offline and it will display

Missing

under Readiness Status.

Note that VTrak subsystems with only one controller will always show that the
second controller is “Missing.” For VTraks with two controllers, one of the
controllers will enter maintenance mode for any of the following reasons:

•

The “missing” controller is improperly connected

•

The “missing” controller was removed from the subsystem

•

One controller has different hardware compared to the other

•

One controller is Fibre Channel and the other is SAS

•

Each controller has a different size of memory

•

Each controller sees a different set of configured drives

•

Each controller is running a different version of firmware

To obtain this information for a controller, click on the Controller

icon,

Information tab, and look for Firmware Version and Memory Size.

To access the controller, use a serial connection. If you know the controller’s IP
address, you can access the controller using a Telnet connection.

To log into the VTrak CLI:

1.

Change your terminal emulation program settings to match the following
specifications:

•

Bits per second: 115200

•

Data bits: 8

•

Parity: None

•

Stop bits: 1

•

Flow control: none

2.

Start your PC’s terminal VT100 or ANSI emulation program.

3.

Press Enter once to launch the CLI.

4.

At the Login prompt, type

administrator

and press Enter.

5.

At the Password prompt, type

password

and press Enter.

6.

At the administrator@cli> prompt, type

ctrl

and press Enter.

The controller status will display. The controller whose Readiness Status is

Missing

is in maintenance mode.

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Summary of Contents for E310f

Page 1: ...VTRAK E Class E310f and E310s PRODUCT MANUAL Version 1 1 ...

Page 2: ...tain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implied...

Page 3: ...rives 12 Drive Slot Numbering 12 AAMUX Adapter 12 Installing Disk Drives 13 Making Management and Data Connections 15 Fibre Channel 15 Serial Attached SCSI 20 Making Serial Cable Connections 26 Connecting the Power 27 Chapter 3 VTrak Setup 29 Setting up the Serial Connection 29 Choosing DHCP or a Static IP Address 30 Setting up VTrak with the CLI 31 Setting up VTrak with the CLU 33 Creating Disk A...

Page 4: ...lias for the Subsystem 55 Setting Redundancy for the Subsystem 56 Setting Subsystem Date and Time 56 Viewing the Runtime Event Log 56 Saving the Runtime Event Log 57 Clearing the Runtime Event Log 57 Viewing NVRAM Events 58 Saving NVRAM Events 58 Clearing NVRAM Events 59 Viewing Current Background Activities 59 Making Background Activity Settings 59 Running Background Activities 61 Running Media P...

Page 5: ...Settings 73 Making Fibre Channel Port Settings 74 Viewing Fibre Channel Port Statistics 75 Viewing SFP Information 75 Viewing Fibre Channel Logged in Devices 76 Viewing Fibre Channel Initiators 76 Managing SAS Connections 78 Viewing SAS Port Information 78 Making SAS Port Settings 78 Viewing SAS Port Statistics 79 Viewing SAS Initiators 79 Managing Storage Services 81 Adding an Initiator 81 Deleti...

Page 6: ...Enclosures 103 Viewing the Enclosures 103 Locating an Enclosure 103 Viewing Enclosure Topology 104 Viewing Enclosure Information 105 Making Enclosure Settings 105 Viewing FRU VPD Information 105 Checking the Batteries 106 Reconditioning a Battery 107 Making Buzzer Settings 107 Testing the Buzzer 107 Managing Physical Drives 109 Viewing a List of Physical Drives 109 Identifying a Physical Drive 109...

Page 7: ...cal Drives 127 Viewing Logical Drive Information 128 Viewing Logical Drive Statistics 129 Making Logical Drive Settings 129 Initializing a Logical Drive 130 Running Redundancy Check 130 Viewing the Logical Drive Check Table 131 Making Logical Drive LUN Settings 132 Managing Spare Drives 134 Viewing a List of Spare Drives 134 Locating a Spare Drive 134 Creating a Spare Drive 135 Deleting Spare Driv...

Page 8: ... 149 Viewing Blower Status 150 Viewing Voltage Sensor Status 150 Viewing Temperature Sensor Status 150 Setting Temperature Thresholds 150 Checking the Batteries 151 Reconditioning a Battery 151 Locating an Enclosure 152 Viewing Enclosure Topology 152 Managing Physical Drives 153 Making Global Physical Drive Settings 153 Setting an Alias 154 Viewing Advanced Information 154 Viewing Physical Drive S...

Page 9: ...cy 167 Setting Read Cache Policy 168 Setting Preferred Controller ID 168 Initializing a Logical Drive 168 Running Redundancy Check 169 Locating a Logical Drive 169 Managing the Network Connection 170 Making Subsystem Management Port Settings 170 Making Controller Maintenance Mode Settings 170 Managing Fibre Channel Connections 172 Viewing Node Information 172 Viewing Fibre Channel Logged in Device...

Page 10: ... 184 Viewing a List of Initiators 184 Enabling LUN Mapping 184 Creating an Initiator 184 Mapping a LUN to an Initiator 185 Deleting an Initiator 185 Managing Users 187 Viewing User Information 187 Creating a User 187 Changing a User s Password 188 Changing a User s Display Name and Email Address 188 Changing a User s Privilege and Status 189 Deleting a User 189 Working with Software Management 190...

Page 11: ...8 Downloading the Firmware Image File 208 Updating the Firmware 208 Restarting Subsystem over a Telnet Connection 208 Restarting Subsystem over a Serial Connection 209 Replacing a Power Supply 210 Remove the Old Power Supply 210 Install a New Power Supply 210 Replacing a Cooling Unit Blower 210 Remove and Replace a Blower 211 Replacing a Cache Battery 215 Replacing a RAID Controller 218 Dual Contr...

Page 12: ...aptive Writeback Cache 237 LUN Affinity 238 Disk Array Creation 238 Logical Drive Settings 238 Failover and Failback 239 Capacity Coercion 239 Initialization 240 Hot Spare Drive s 240 Partition and Format the Logical Drive 241 RAID Level Migration 241 Ranges of Disk Array Expansion 243 Media Patrol 244 Predictive Data Migration PDM 245 PDM Triggers 245 Transition 246 Example 246 Chapter 8 Troubles...

Page 13: ... Drive Not Usable 280 Physical Drive Failed 280 Enclosure Problems 282 Controller Enters Maintenance Mode 285 Connection Problems 286 Serial Connections 286 Network Connections 286 Fibre Channel Connections 287 Browser Does Not Connect to WebPAM PROe 288 Unsaved Data in the Controller Cache 289 Chapter 9 Support 291 Frequently Asked Questions 291 Contacting Technical Support 293 Limited Warranty 2...

Page 14: ...VTrak E Class Product Manual xiv ...

Page 15: ...romise Array Management Professional WebPAM PROe software This manual includes a full table of contents index chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention to an es...

Page 16: ...lity to the host computer If so configured a hot spare drive will automatically replace a failed drive securing the fault tolerant integrity of the logical drive The self contained hardware based RAID logical drive provides maximum performance in a compact external chassis Figure 2 VTrak E310f rear view Drive Carrier LEDs Drive Carriers Power and Status LEDs Mgmt UPS 115200 8 N 1 FC 1 FC 2 4 2 1 G...

Page 17: ...d cooling units and enclosure processor all in one cable less chassis design Multiple fans and power supplies provide redundancy to ensure continued usage during component failure The RAID controller is hardware based and controls all logical drive functions transparently to the host system VTrak appears to the computer s operating system as a standard SCSI drive or drives Features and Benefits Hi...

Page 18: ...ures such as Predictive Data Migration and PerfectRAID provide rock solid data protection LUN Mapping and Masking bring flexibility for multiple application and OS support on the same storage subsystem Open architecture industry s most comprehensive support for SAS and SATA hard drives and standards based management interfaces including SNMP CIM and WBEM Support for the industry standard Disk Data...

Page 19: ...ion of RAID levels Maximum LUNs per array 32 logical drives LUNs Supports LUN carving by allowing an array to be divided into multiple logical drives Supports out of order logical drive deletion and re creation Max LUNs per Target ID Up to 256 depending on host side driver and operating system LUN Masking and Mapping Supports multiple hosts Disk Data Formats Supports Disk Data Format DDF for indus...

Page 20: ...SNMP WBEM CIM RAID Creation Automatic Express and Advanced configuration support for novice to skilled users Management Interfaces WebPAM PROe CLU CLI audible buzzer and visible LEDs alarms Management Protocols Embedded web server and management support no host agent needed Ethernet RJ 11 serial port SNMP SSL Telnet Email Specifications Current maximum 8 A 100 VAC or 4 A 240 VAC Current rating wit...

Page 21: ... FCC Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation CE Statement Warning This is a class A product In a domestic environment this product may cause radio interference in ...

Page 22: ...VTrak E Class Product Manual 8 ...

Page 23: ...art Guide Front bezel and key Left and right center mount brackets Left and right mounting rails RJ11 to DB9 serial data cable Screws for disk drives 50 including 2 spares 1 5m 4 9 ft Power cords 2 CD with SNMP files Product Manual and Quick Start Guide Warning The electronic components within the VTrak disk array are sensitive to damage from Electro Static Discharge ESD Observe appropriate precau...

Page 24: ...h plate with six screws included 4 Slide one of the rails over the plate on one side of the enclosure The rail is designed to slide freely over the plate 5 Attach a four hole flange to the rail with the flange toward the front disk drive end of the enclosure Install four rail adjustment screws included through the flange into the rail Cautions At least two persons are required to safely lift place...

Page 25: ...h the four hole flanges to the inside of the rack s front post using the attaching screws from your rack system 10 Attach the two hole flanges to the inside of the rack s rear post using the attaching screws from your rack system 11 Square the rails in the rack 12 Tighten the adjustment screws and the attaching screws Figure 2 Rack mount assembly diagram Inside of post Rack front post Rail attachi...

Page 26: ...cted in the WebPAM PROe and CLU user interfaces Figure 3 VTrak E310f s drive slot numbering Install all of the drive carriers into the VTrak enclosure to ensure proper airflow even if you do not populate all the carriers with disk drives AAMUX Adapter If your VTrak has dual controllers Fibre Channel or SAS and you plan to install SATA drives you must install an AAMUX adapter with each SATA drive A...

Page 27: ...talled an AAMUX adapter lay the SATA disk drive into the carrier and slide it so the power and data connectors insert in to the adapter 4 Insert the screws through the holes in the drive carrier and into the bottom of the disk drive See Figure 4 Install only the counter sink screws supplied with the VTrak Install four screws per drive Snug each screw Be careful not to over tighten 5 Reinstall the ...

Page 28: ...rak E Class Product Manual 14 Figure 5 SATA drive mounted in a drive carrier with the AAMUX adapter Figure 6 SAS drive mounted in a drive carrier SATA disk drive AAMUX adapter SAS connector SAS disk drive ...

Page 29: ...rect Attached Storage DAS JBOD Expansion using a SAS data connection Figure 7 VTrak E310f controller data and management connectors Configuring a Storage Area Network A storage area network SAN requires A Fibre Channel switch A Fibre Channel HBA card in each Host PC or Server A network switch A network interface card NIC in each Host PC or Server To establish the data path On the VTrak controller ...

Page 30: ... the Host PC or Server To establish the data path On the VTrak controller connect one of the Fibre Channel data ports to your Fibre Channel switch See Figure 9 To establish the management path 1 On the VTrak controller connect the Management Port to your network switch See Figure 9 2 Connect the Host PC s or Server s standard NIC to your network switch Mgmt UPS 115200 8 N 1 FC 1 FC 2 4 2 1 Gb s 4 ...

Page 31: ...llation 17 Figure 9 VTrak E310f DAS data and management connections Mgmt UPS 115200 8 N 1 FC 1 FC 2 4 2 1 Gb s 4 2 1 Gb s Mgmt UPS 115200 8 N 1 FC 1 FC 2 4 2 1 Gb s 4 2 1 Gb s O I O I Host PC or Server VTrak Network Switch ...

Page 32: ... the I O modules of the next J300s unit 3 Connect the remaining J300s units in the same manner Figure 10 VTrak E310f JBOD data connections You can expand a SAN system with no single point of failure See Figure 11 Such an arrangement requires Two Fibre Channel switches Two Fibre Channel HBA cards in each Host PC or Server A network switch not shown A network interface card NIC in each Host PC or Se...

Page 33: ...on with no single point of failure O I O I O I O I O I O I O I O I Mgmt UPS 115200 8 N 1 FC 1 FC 2 4 2 1 Gb s 4 2 1 Gb s Mgmt UPS 115200 8 N 1 FC 1 FC 2 4 2 1 Gb s 4 2 1 Gb s O I O I E310f Host PCs or Servers J300s J300s Fibre Channel Switches J300s J300s ...

Page 34: ...dard VTrak E310s controller has five SAS ports Data ports 2 Connects to the Host PC or Server Data Cascade ports 2 Connects to the data port of a second E310s controller or to the Host PC or Server SAS Expansion port 1 Connects to a VTrak J300s JBOD expansion subsystem You can configure your VTrak for Direct Attached Storage DAS Cascaded Storage Multiple E310s subsystems JBOD Expansion using a SAS...

Page 35: ...roller connect a SAS data port or a SAS data cascade port to one of your SAS HBA cards See Figure 13 To establish the management path 1 On the VTrak controller connect the Management Port on each Controller to your network switch See Figure 13 2 Connect the Host PC s or Server s standard NIC to your network switch Figure 13 VTrak E310s DAS data and management connections Mgmt UPS 115200 8 N 1 Mgmt...

Page 36: ...he data port a table routed port on the second E310s 3 Connect the remaining E310s controllers in the same manner You can cascade up to eight VTrak subsystems To establish the management path 1 On the VTrak controller connect the Management Port on each Controller to your network switch See Figure 15 2 Connect the Host PC s or Server s standard NIC to your network switch Figure 14 VTrak E310s casc...

Page 37: ...nstallation 23 Figure 15 VTrak E310s cascaded management and data connections Mgmt UPS 115200 8 N 1 Mgmt UPS 115200 8 N 1 Mgmt UPS 115200 8 N 1 O I O I O I O I O I O I Host PC or Server VTrak Network Switch VTrak VTrak ...

Page 38: ...to CN1 on one of the I O modules of the next J300s unit 3 Connect the remaining J300s units in the same manner Figure 16 VTrak E310s JBOD data connections You can expand a SAN system with no single point of failure See Figure 17 Such an arrangement requires Two SAS HBA cards in each Host PC or Server A network switch not shown A network interface card NIC in each Host PC or Server One to four VTra...

Page 39: ...single point of failure This completes Network and Data connections for VTrak E310s Go to Making Serial Cable Connections on page 26 O I O I O I O I O I O I O I O I Mgmt UPS 115200 8 N 1 Mgmt UPS 115200 8 N 1 O I O I E310s Host PCs or Servers J300s J300s J300s J300s ...

Page 40: ...nnection 1 Attach the RJ11 end of the RJ11 to DB9 serial data cable supplied with the VTrak to the RJ11 serial connector on one of the controllers 2 Attach a null modem cable to the DB9 end of the RJ11 to DB9 serial data cable 3 Attach the other end of the null modem cable to a serial port on the Host PC or Server Note The DB9 connector on the VTrak controller is for a UPS support which is planned...

Page 41: ...second for five seconds again Power FRU and Logical Drive LEDs display green continuously Controller LEDs flash green if there is activity on that controller There are two LEDs on each disk drive carrier They report the presence of power and a disk drive and the current condition of the drive Figure 20 VTrak E310f s disk drive carrier LEDs After a few moments the Power Activity LED should display ...

Page 42: ...VTrak E Class Product Manual 28 The Power Activity LED flashes during drive activity The Disk Status LED displays Green when a drive is present and configured Go to Chapter 3 VTrak Setup on page 29 ...

Page 43: ...ulation program such as Microsoft HyperTerminal This procedure uses the serial cable connection you made See Making Serial Cable Connections on page 26 1 Change your terminal emulation program settings to match the following specifications Bits per second 115200 Data bits 8 Parity None Stop bits 1 Flow control none 2 Start your PC s terminal VT100 or ANSI emulation program 3 Press Enter once to la...

Page 44: ...t port If you choose to enable DHCP have your Network Administrator dedicate an IP address for the VTrak linked to the VTrak s MAC address This action will prevent the DHCP server from assigning a new IP address when the VTrak restarts with the result that users can no longer log in To access the MAC address for VTrak s virtual management port In the CLI type net v and press Enter In the CLU Main ...

Page 45: ...t a mod t mgmt s dhcp enable Note that the IP address described above belongs to the VTrak subsystem not to the RAID controller Use this IP address to log into the VTrak over your network 3 To verify the settings type net and press Enter administrator cli net CId Port Type IP Mask Gateway Link Virtual Mgmt 192 168 10 85 255 255 255 0 192 168 10 1 Up Each RAID controller has an IP addresses for acc...

Page 46: ...ddress described above belongs to the RAID controller not to the VTrak subsystem Use this IP address to log into the controller over your network 5 To verify the maintenance mode settings type net m and press Enter administrator cli net m CtrlId 1 Port 1 Type Management Ethernet IPType IPv4 IP 192 168 10 101 IPMask 255 255 255 0 MAC 00 01 55 AE 02 AE DNS 0 0 0 0 Gateway 192 168 10 1 DHCP Disabled ...

Page 47: ... the new date 4 Follow the same procedure to set the System Time 5 Press Ctrl A to save these settings and move to the Management Port configuration screen Making Management Port settings By default DHCP is disabled on VTrak and the default Management Port IP address is set to 10 0 0 2 Note that the IP address described here belongs to the VTrak subsystem not to the RAID controller Use this IP add...

Page 48: ...ve to the RAID configuration screen Making Controller Maintenance Mode Settings Each RAID controller has an IP addresses for access when the controller goes into maintenance mode Maintenance mode is only for remedial action in the event of a problem with the controller See Controller Enters Maintenance Mode on page 285 for more information Note that the IP address described here belongs to the RAI...

Page 49: ... backspace key to erase the current value then type the new value IP Address Subnet Mask Default Gateway IP Address DNS Server IP Address 6 Press Ctrl A to save your settings Exiting the CLU 1 Highlight Skip the Step and Finish and press Enter 2 Highlight Return to CLI and press Enter This completes the Management Port setup Go to Creating Disk Arrays with WebPAM PROe on page 36 ...

Page 50: ...3 Note that the IP address shown below is only an example The IP address you type into your browser will be different Regular Connection WebPAM PROe uses an HTTP connection http Enter the VTrak s Management Port IP address 192 168 10 85 Together your entry looks like this http 192 168 10 85 Secure Connection WebPAM PROe uses a secure HTTP connection https Enter the VTrak s Management Port IP addre...

Page 51: ...rd are case sensitive 4 Click the Login button Figure 2 WebPAM PROe log in screen After sign in the WebPAM PROe opening screen appears If there are any unconfigured physical drives in the enclosure an Array Configuration menu will also appear see page 38 Note Make a Bookmark Netscape Navigator or set a Favorite Internet Explorer of the Login Screen so you can access it easily next time ...

Page 52: ...Disk Arrays icon then click on the Create tab The Array Configuration menu appears See Figure 4 2 Choose one of the options Automatic Creates a new disk array based on a default set of parameters including one logical drive The number of unconfigured physical drives available determines the RAID level of the disk array and whether a spare drive is created See page 39 Express Creates a new disk arr...

Page 53: ...s their RAID level capacity and stripe size Spare Drives The physical drive slot number of the dedicated hot spare assigned to this disk array A hot spare drive is created for all RAID levels except RAID 0 when five or more unconfigured physical drives are available If you accept these parameters click the Submit button The new disk array appears in the Disk Array List on the Information tab If yo...

Page 54: ...on Type menu select an application that best describes your intended use for this disk array File Server Video Stream Transaction Data Transaction Log Other 4 Click the Update button Or check the Automatic Update box and updates will occur automatically The following parameters display Disk Arrays The number of physical drives in the disk array their ID numbers configurable capacity and the number...

Page 55: ... there is free capacity remaining you can specify another logical drive now or wait until later 6 Enter an alias for the logical drive in the field provided 7 Choose a RAID level for the logical drive from the dropdown menu The choice of RAID levels depends the number of physical drives you selected 8 RAID 50 and 60 only Specify the number of axles for your array For more information on axles see ...

Page 56: ...finity enabled 15 Click the Update button A new logical drive is displayed under New Logical Drives Repeat the above steps to specify additional logical drives as desired 16 When you are done specifying logical drives click the Next button Step 3 Summary The Summary lists the disk array and logical drive information you specified 17 To proceed with disk array and logical drive creation click the S...

Page 57: ...SAS capable PC can read and write data to the logical drives on the VTrak other PCs can monitor the VTrak from virtually any location Obtaining a Security Certificate Promise Technology provides a default security certificate for the web server as well as for internal data communication However in most cases it is better to install and verify your own certificate And if possible verify your certif...

Page 58: ...VTrak E Class Product Manual 44 ...

Page 59: ...nection page 71 Managing Fibre Channel Connections page 73 Managing SAS Connections page 78 Managing Storage Services page 81 Managing Software Services page 84 Exporting the User Database page 92 Importing a User Database page 93 Updating the Firmware page 94 Restoring Factory Defaults page 95 Clearing Statistics page 96 Shutting Down the Subsystem page 97 Restarting the Subsystem page 98 Managin...

Page 60: ...onnection WebPAM PROe uses an HTTP connection http Enter the VTrak s Management Port IP address 192 168 10 85 Together your entry looks like this http 192 168 10 85 Secure Connection WebPAM PROe uses a secure HTTP connection https Enter the VTrak s Management Port IP address 192 168 10 85 Together your entry looks like this https 192 168 10 85 3 When the log in screen Figure 1 appears Type adminis...

Page 61: ...Chapter 4 Management with WebPAM PROe 47 Figure 1 The WebPAM PROe log in screen ...

Page 62: ...an French Italian Japanese Chinese Traditional Chinese Simple and Korean 1 Click Language the WebPAM PROe Header The language list appears in the Header 2 Click the language you prefer The WebPAM PROe user interface displays in the selected language Figure 2 Clicking Language in the Header ...

Page 63: ...ce WebPAM PROe is browser based RAID management software with a graphic user interface Figure 3 WebPAM PROe interface There are four major parts to the graphic user interface Header see page 50 Tree see page 51 Management View see page 52 Event Frame see page 52 ...

Page 64: ...m enclosures currently accessible the network see Working with the Storage Network on page 54 Contact Us Click on Contact Us for a list of contact information including Technical Support Also see Contacting Technical Support on page 293 Logout To logout of WebPAM PROe see Logging out of WebPAM PROe on page 53 Help Click on Help in the Header to access the main online help menu About Click on About...

Page 65: ...s logical drives and spare drives The figure below shows the components of Tree View Figure 4 WebPAM PROe Tree View The Administrative Tools section is different for the Super User than for other users The remainder of the Tree is the same for all users Management View displays information according to the item you select in Tree View Name of logged in user Physical Drives in this Enclosure Subsys...

Page 66: ...ts are listed and sorted by Item Number A consecutive decimal number assigned to a specific event Device Battery controller logical drive physical drive port etc Event ID The hexadecimal number that identifies the specific type of event Severity Information Warning Minor Major Critical and Fatal The severity level is user specified See Setting up User Event Subscriptions on page 67 Time Time and d...

Page 67: ...two ways to log out of WebPAM PROe Close your browser window Click Logout the WebPAM PROe banner below Figure 8 Clicking Logout in the Header Clicking Logout brings you back to the Login Screen After logging out you must enter your user name and password in order to log in again ...

Page 68: ...1 Click on Storage Network in the Header 2 Click the Show Network Subsystems popup option The list will show all subsystems the network at the time the GUI was launched Updating the List of Subsystems To update the list of the VTrak subsytems the Storage Network Click the Discover button at the bottom of the subsystem list Logging into a Subsystem To log into any of the displayed VTrak subsystems ...

Page 69: ... 59 Viewing Current Background Activities page 59 Making Background Activity Settings page 59 Running Background Activities page 61 Running Media Patrol page 61 Running PDM page 61 Viewing Scheduled Activities page 62 Scheduling an Activity page 62 Deleting a Scheduled Activity page 63 Viewing Lock Status page 63 Setting the Lock page 64 Renewing the Lock page 64 Releasing the Lock page 64 Viewing...

Page 70: ...nstalled in the subsystem before you restart If your subsystem has dual controllers and they are set to Active Active you can use the LUN Affinity feature See Making Controller Settings on page 101 Setting Subsystem Date and Time To set a Date and Time for this subsystem 1 In Tree View click the Subsystem icon 2 In Management View click the Settings tab dropdown menu and select Date and Time Setti...

Page 71: ...lick on the item a triangle icon appears If the triangle points upward the column is sorted low to high or old to new If the triangle points downward the column is sorted high to low or new to old Click the link a second time to change to flip the triangle and reverse the sort sequence Saving the Runtime Event Log To save the runtime event log as a text file 1 In Tree View click the Subsystem icon...

Page 72: ...rmation Warning Minor Major Critical and Fatal The severity level is user specified See Setting up User Event Subscriptions on page 67 Time Time and date of the occurrence Description A brief description of the event 3 Click on the link at the top of the column by which you want to sort the events After you click on the item a triangle icon appears If the triangle points upward the column is sorte...

Page 73: ... the Subsystem icon 2 In Management View click the Background Activities tab A list of current background activities appears including Rebuild PDM Predictive Data Migration Synchronization Redundancy Check Migration Transition Initialization Media Patrol Making Background Activity Settings To make settings for background activities 1 In Tree View click the Subsystem icon 2 In Management View click...

Page 74: ... activity fewer to data read write 4 Highlight the following PDM trigger settings and type a value into the corresponding field Reassigned Block Threshold 1 to 512 blocks Error Block Threshold 1 to 1024 blocks 5 Check to enable or uncheck to disable the following functions Media Patrol Checks the magnetic media on physical drives Auto Rebuild If there is a spare drive of adequate capacity a critic...

Page 75: ...ning Media Patrol Media Patrol checks the magnetic media on physical drives When it finds the specified number of bad blocks it will trigger PDM See Making Background Activity Settings on page 59 and Running PDM on page 61 You can schedule Media Patrol to run automatically see Scheduling an Activity on page 62 To run Media Patrol 1 In Tree View click the Subsystem icon 2 From the dropdown menu on ...

Page 76: ...ee Running Media Patrol on page 61 Redundancy Check See Running Redundancy Check on page 130 Battery Reconditioning See Reconditioning a Battery on page 107 Spare Drive Check See Running Spare Check on page 137 3 In the Scheduler dialog box check the Enable This Schedule box 4 Select a start time 24 hour clock 5 Select a Recurrence Pattern Daily Enter the number of days between events Weekly Enter...

Page 77: ...heduled Activity To delete a scheduled activity for this subsystem 1 Click the Subsystem icon Tree View 2 From the dropdown menu on the Scheduler tab choose Delete Schedules 3 Check the box to the left of the schedule you want to delete 4 Click the Submit button Viewing Lock Status The lock prevents other sessions including by the same user from making a configuration change to the controller unti...

Page 78: ...same user from making a configuration change to the controller until the lock expires or a forced unlock is done Renewing the lock extends the period of time the controller remains locked To renew an existing lock for this subsystem 1 Click the Subsystem icon Tree View 2 Click the Lock tab in Management View 3 Click the Renew option 4 Enter a time interval between 1 and 1440 minutes one day that y...

Page 79: ...system icon Tree View 2 Click the Lock tab in Management View If you are the User who set the lock click the Unlock option If another User set the lock and you are a Super User click the Unlock option and check the Force Unlock box 3 Click the Submit button ...

Page 80: ...us access privileges display name and email address 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the User Management icon The Information tab appears in Management View Making User Settings To change settings of other users 1 Log into WebPAM PROe as the Administrator or a Super User 2 Click the Subsystem icon in Tree View 3 Click the Administrative Tools ic...

Page 81: ...bmit button Setting up User Event Subscriptions An event subscription enables a user to receive email messages about events taking place in the VTrak subsystem To make or change user event subscriptions 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the User Management icon 4 Click the Event Subscription tab in Management View 5 Check the box to enable event ...

Page 82: ...con 4 Click the User Management icon 5 In the list of users click the link of the user whose settings you want to change The Settings screen for the selected user displays 6 Click the Password tab in Management View 7 Enter the new password in the New Password field 8 Enter the new password in the Retype Password field 9 Click the Submit button Changing Your Own Password To set or change your own ...

Page 83: ...ed in order to receive email event notification 10 Select a privilege level from the Privilege dropdown menu For definitions of each privilege level see the List of User Privileges below 11 Check the Enabled box to enable this user on this subsystem 12 Click the Submit button List of User Privileges View Allows the user to see all status and settings but not to make any changes Maintenance Allows ...

Page 84: ... Click the Submit button 8 Click OK in the confirmation box Viewing User Sessions To view the current sessions 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the User Management icon 4 Click the Sessions tab in Management View Logging out Other Users To logout other users 1 Log into WebPAM PROe as the Administrator or a Super User 2 Click the Subsystem icon i...

Page 85: ... Management Port settings 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Network Management icon 4 Click the Port Configuration link in Management View 5 To enable DHCP check the DHCP box When DHCP is NOT enabled enter Primary IP address Primary subnet mask Default gateway IP address Enter a primary DNS server IP address 6 Click the Submit button Making C...

Page 86: ...P address Primary subnet mask Default gateway IP address Enter a primary DNS server IP address 7 Click the Submit button 8 Click the Maintenance Mode tab again 9 Click the Port Configuration link for the other controller 10 To enable DHCP check the DHCP box When DHCP is NOT enabled enter Primary IP address Primary subnet mask Default gateway IP address Enter a primary DNS server IP address 11 Clic...

Page 87: ...Tools icon 3 Click the Fibre Channel Management icon 4 Click the Node tab in Management View The current node data port settings the Controller are shown including WWNN World Wide Node Name Supported Features Class of service Maximum Frame Size 2048 bits Supported Speeds 4 Gb s 2Gb s or 1 Gb s Viewing Fibre Channel Port Settings To view the current Fibre Channel port settings 1 Click the Subsystem...

Page 88: ...el Port Settings To make Fibre Channel port settings 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Fibre Channel Management icon 4 Click the Port tab in Management View 5 Click the Port1 or Port2 link in Management View 6 Make the settings appropriate to your system See Port Setting Information on page 75 Configured Link Speed 4 Gb s 2 Gb s 1 Gb s or Aut...

Page 89: ...nnel ports 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Fibre Channel Management icon 4 Click the Statistic tab in Management View The statistics for all Fibre Channel ports are shown Clearing Statistics To clear statistics see Clearing Statistics on page 96 Viewing SFP Information SFPs small form factor pluggable transceivers connect the ports the VTra...

Page 90: ...r SFP vendor s IEEE company ID Vendor Part Number Vendor Revision Vendor Serial Number Manufacturing Date Code with 2 digits each for year month day and optional vendor specific lot number Viewing Fibre Channel Logged in Devices To view a list of the devices currently logged into the VTrak 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Fibre Channel Manag...

Page 91: ...splay as an initiator in the list If your Host PC s Fibre Channel HBA is connected to the VTrak directly not though a Fibre Channel switch the initiator will NOT display in the initiator list Adding an Initiator To add an initiator to the VTrak s initiator list 1 Check the box to the left of the initiator 2 Click the Add to Initiator List button The initiator appears under Storage Services See pag...

Page 92: ...these ports are physically connected to the Host PC or other subsystems To view information about the SAS ports 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the SAS Management icon The port information appears the screen Channel ID Port Type Link Status Link Speed SAS Address Cable Signal Strength Adjustable under Port Settings See Serial Attached SCSI on p...

Page 93: ...t Statistics tab displays statistical information about all of the SAS ports on the VTrak subsystem To view information about the SAS ports 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the SAS Management icon 4 In Management View click the Statistic tab The statistics for the selected port appear the screen Clearing Statistics To clear statistics see Cleari...

Page 94: ... initiator to the VTrak s initiator list 1 Check the box to the left of the initiator 2 Click the Add to Initiator List button The initiator appears under Storage Services See page 81 You can then use the initiator to create a LUN See Adding a LUN Map on page 82 ...

Page 95: ...trative Tools icon 3 Click the Storage Services icon 4 Click the Initiators tab in Management View 5 From the Initiators tab dropdown menu select Add Initiator 6 Enter the initiator s initiator s name in the Initiator Name field Fibre Channel A Fibre Channel initiator name is the World Wide Port Name of the device and is composed of a series of eight two digit hexadecimal numbers SAS A SAS initiat...

Page 96: ...he Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Storage Services icon 4 Click the LUN Map tab in Management View Enabling LUN Masking To enable the LUN Masking 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Storage Services icon 4 Click the LUN Map tab in Management View 5 Click the LUN Masking Enabled box 6 Click the Subm...

Page 97: ...N Map To edit the LUN Map 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Storage Services icon 4 Click the LUN Map tab in Management View 5 From the LUN Mapping Masking Information list select an initiator and click on its link 6 Select an initiator from the Initiator dropdown list Or enter the initiator s name in the Initiator Name field Note that the in...

Page 98: ...agement View 4 Enter the IP address for your SMTP server 5 Enter server port number for your SMTP server 25 is the default 6 Select Yes to enable SMTP authentication or No to Yes 7 If you selected Yes for SMTP authentication enter a Username and Password in the fields provided 8 Enter an Email sender address example RAIDmaster mycompany com 9 Enter an Email subject example VTrak Status 10 Click th...

Page 99: ... the Internet To make SLP service settings 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the Software Management icon 4 Click the SLP link 5 Choose the Startup Type Click on the Automatic option to start the service automatically during system startup Recommended Click on the Manual option to start the service manually the service does not start during sy...

Page 100: ...tificate check the Download Certificate box 9 If you checked the Download Certificate box enter the Certificate filename or click the Browse button to locate it 10 Click the Submit button 11 Click OK in the confirmation box to restart the Web Server service with your changes Changing the Startup Setting 1 Under Startup Type Click on the Automatic option to start the service automatically during sy...

Page 101: ...he Telnet service with your changes Changing the Startup Setting 1 Under Startup Type Click on the Automatic option to start the service automatically during system startup Recommended Click on the Manual option to start the service manually the service does not start during system startup 2 Click on the Submit button Stopping Telnet service To stop the Telnet service 1 Click the Stop button 2 Cli...

Page 102: ... 10 Click OK in the confirmation box to restart the SNMP service with your changes Adding Trap Sinks To add a trap sink 1 Enter a Trap Sink IP address 2 Select a Trap Filter select the lowest level of Severity to be reported for each event See Setting up User Event Subscriptions on page 67 for an explanation of the Severity levels 3 Click the Update button The new trap sink appears in the Trap Sin...

Page 103: ...ut computer systems and network devices To change the CIM settings 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the CIM Setting link in Management View 4 Click the Start button to start the CIM service 5 To enable CIM using a HTTP connection Choose the Yes option Enter a port number in the field provided 5988 is the default 6 To enable CIM using a HTTPS con...

Page 104: ...orm of text messages to your Host PC and other networked PCs This service is normally Stopped and set to Manual start See Netsend Requirements on page 91 To change the Netsend settings 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Netsend link 4 Click the Start button to start the Netsend service 5 Click the Submit button Adding Netsend recipients See Ne...

Page 105: ...ally the service does not start during system startup The default setting 2 Click on the Submit button Stopping Netsend service To stop the Netsend service 1 Click the Stop button 2 Click OK in the confirmation box Starting or Restarting Netsend service To start or restart the Netsend service click the Start or Restart button Netsend Requirements In order to use Netsend Netsend must be running the...

Page 106: ... the User Database file to other VTrak subsystems To export the User Database file 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Export link in Management View 4 Click the Export button 5 In the Opening export dialog box click the Save to Disk option 6 Click the OK button The user database file is saved to the Host PC from which you access WebPAM PROe No...

Page 107: ...con in Tree View 2 Click the Administrative Tools icon 3 Click the Software Management icon 4 Click the Import tab 5 Under the Type dropdown list select User Database 6 Enter the name of the file to be imported Or click the Browse button to search for the file Look for a file called export 7 Click the Submit button 8 Click the Next button If the imported file is a valid user database an warning wi...

Page 108: ...VTrak E Class Product Manual 94 Updating the Firmware This procedure is covered in Chapter 6 Maintenance See Updating the Firmware in WebPAM PROe on page 205 for instructions ...

Page 109: ...e bottom of the list in Management View The Restore Factory Defaults screen appears 4 Check the Firmware and Software functions you want to restore to default settings 5 Click the Submit button 6 In the confirmation box type the word confirm in the field provided 7 Click the OK button The functions you selected will be automatically restored to their default settings Caution The action of restorin...

Page 110: ...orts physical drives and logical drives To clear statistical data 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Clear Statistics link The Clear Statistics tab appears in Management View 4 Click the Submit button 5 In the confirmation box type the word confirm in the field provided 6 Click the OK button ...

Page 111: ...dropdown menu 5 Click the Submit button 6 In the confirmation box type the word confirm in the field provided 7 Click the OK button When the controller shuts down your WebPAM PROe connection will be lost 8 Wait for no less than two minutes 9 Manually turn off the power supply switches the back of the subsystem Monitoring the Shutdown To monitor a shutdown you must use the Command Line Interface CL...

Page 112: ... Submit button 6 In the warning box click the OK button 7 In the confirmation box type the word confirm in the field provided 8 Click the OK button When the controller shuts down your WebPAM PROe connection will be lost 9 Wait for two to three minutes 10 In your browser log into WebPAM PROe once again If you cannot log in wait for 30 seconds and try again Repeat until login is successful Monitorin...

Page 113: ...r the Information tab in Management View Controller information includes Controller ID 1 or 2 Alias if assigned Model if applicable Status OK means normal Readiness Status Active or Standby Locate Click on the button to locate the controller See below VTrak subsystems with only one controller will always show that the second controller is Missing If your VTrak subsystem has two controllers and one...

Page 114: ...ppears the Information tab in Management View Adjustable items You can set or adjust the following items Alias if assigned Coercion enable or disable Coercion Method SMART Self Monitoring Analysis and Reporting System for physical drives SMART Polling Interval Write Back Cache Flush Interval Enclosure Polling Interval LUN Affinity See Making Controller Settings on page 101 Mgmt UPS 115200 8 N 1 FC...

Page 115: ...stics on page 96 Making Controller Settings To make Controller settings 1 Click the Subsystem icon in Tree View 2 Click the Controllers icon 3 Click the Controller icon 4 Click the Settings tab in Management View 5 Make the following settings as needed Enter a name into the Alias field Maximum of 48 characters Use letters numbers space between words and underscore An alias is optional Fibre Channe...

Page 116: ...r a time interval 1 to 12 seconds in the Write Back Cache Flush Interval field For more information see Cache Policy on page 236 Enter a time interval 15 to 255 seconds in the Enclosure Polling Interval field Check the Adaptive Writeback Cache box to enable the Adaptive Writeback Cache feature For more information see Adaptive Writeback Cache on page 237 6 Click the Submit button The changes take ...

Page 117: ...ge 105 Checking the Batteries page 106 Reconditioning a Battery page 107 Making Buzzer Settings page 107 Testing the Buzzer page 107 Viewing the Enclosures To view information about the enclosures 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon The following information is shown Enclosure ID number Enclosure Type Operational Status Status Description Specific components in need...

Page 118: ...data paths among the enclosures are connected Individual Subsystem JBOD Expansion One VTrak E Class subsystem plus one or more JBOD expansion subsystems managed through one subsystem or head unit RAID Subsystem Cascading Multiple VTrak E Class subsystems managed through one subsystem or head unit The logical connections for these arrangements are shown the Enclosure Topology tab The physical conne...

Page 119: ...ings on page 105 For information on Enclosure problems see Chapter 8 Troubleshooting on page 249 Making Enclosure Settings To make Enclosure settings 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon 3 Click the Enclosure icon 4 Click the Settings tab in Management View 5 Enter a value in the following fields as necessary Enclosure Warning Temperature Threshold Enclosure Critical...

Page 120: ...in the interface If a battery does not reflect normal conditions and it is not currently under reconditioning run the Recondition function before you replace the battery See Reconditioning a Battery on page 107 During reconditioning the battery is fully discharged then fully recharged During that time the controller cache is reset to Write Thru unless the Adaptive Writeback Cache function is enabl...

Page 121: ...ning runs in the background and stops automatically upon completion VTrak automatically reconditions the battery every two months To set the recondition schedule see Scheduling an Activity on page 62 Making Buzzer Settings The buzzer sounds to inform you that the VTrak needs attention See VTrak is Beeping on page 250 for more information To make buzzer settings 1 Click the Subsystem icon in Tree V...

Page 122: ...ick the Enclosure icon 4 Click the Buzzer tab in Management View 5 From the Buzzer tab dropdown menu select Settings 6 Check the Buzzer Enabled box 7 Check the Test Buzzer box 8 Click the Submit button The buzzer will sound for one minute ...

Page 123: ...t of physical drives in this enclosure 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon 3 Click the Enclosure icon 4 Click the Physical Drives icon The list of physical drives appears in Management View Identifying a Physical Drive To identify physical drive in the VTrak subsystem enclosure 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon 3 Click the Enclosure...

Page 124: ...se functions See Viewing Physical Drive Information on page 110 to determine which functions a particular drive supports Viewing Physical Drive Information To view physical drive information 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon 3 Click the Enclosure icon 4 Click the Physical Drives icon 5 Click on a Physical Drive icon Useful information provided here includes The lo...

Page 125: ...oose Statistics Clearing Statistics To clear statistics see Clearing Statistics on page 96 Making Physical Drive Settings An alias is the only setting you can make to an individual physical drive All other settings are global See Making Global Physical Drive Settings on page 109 To make physical drive settings 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon 3 Click the Enclosur...

Page 126: ... 3 Click the Enclosure icon 4 Click the Physical Drives icon 5 Click on a Physical Drive icon 6 in Management View click the Clear tab 7 In the Confirmation box click OK to confirm Forcing a Physical Drive Offline or Online The Physical Drive Force Offline Online tab enables you to force an Online physical drive to go Offline Offline physical drive to go Online The Force Offline Online tab appears...

Page 127: ...5 Click on a Physical Drive icon 6 Click the Force Offline Online tab in Management View 7 Click the Submit button 8 In the confirmation box type the word confirm in the field provided 9 Click the OK button Important Forcing a physical drive offline will cause your logical drives to become degraded If Auto Rebuild is enabled and a spare drive is available the disk array will begin rebuilding itsel...

Page 128: ...ys icon A list of disk arrays appears in Management View Click the DA link to view a specific disk array See Viewing Disk Array Information on page 119 Creating a Disk Array The CLU provides three methods of creating a disk array Automatic Creates a default disk array and logical drive based on unconfigured physical drives in the system No user choices See Creating a Disk Array Automatic on page 1...

Page 129: ... of the dedicated hot spare assigned to this disk array A hot spare drive is created for all RAID levels except RAID 0 when five or more unconfigured physical drives are available 5 If you accept these parameters click the Submit button The new disk array appears in the Disk Array List the Information tab If you do NOT accept these parameters use the Advanced option to create your disk array Creat...

Page 130: ...saction Log Other 8 Click the Update button Or check the Automatic Update box and updates will occur automatically The following parameters display Disk Arrays The number of physical drives in the disk array their slot numbers configurable capacity and the number of logical drives to be created Logical Drives The slot number of the logical drive s their RAID level capacity and stripe size Spare Dr...

Page 131: ...n also double click them to move them 8 When you are done click the Next button Step 2 Logical Drive Creation Logical Drive Creation enables you to specify logical drives under the new disk array Enter the information for a logical drive then click the Update button If there is free capacity remaining you can specify another logical drive now or wait until later 9 Enter an alias for the logical dr...

Page 132: ...pecify additional logical drives as desired 19 When you are done specifying logical drives click the Next button Step 3 Summary The Summary lists the disk array and logical drive information you specified 20 To proceed with disk array and logical drive creation click the Submit button The new disk array appears in the Disk Array List the Information tab Deleting a Disk Array The Disk Arrays Delete...

Page 133: ...a and redundancy in the logical drive When a logical drive is Synchronizing it will function and your data is available However access will be slower due to the synchronizing operation Critical Degraded This condition arises as the result of a physical drive failure A degraded logical drive will still function and your data is still available However the logical drive has lost redundancy fault tol...

Page 134: ...button Creating a Logical Drive When you create a disk array you automatically create one logical drive also If the initial logical drive used less than the full capacity of the disk array you can create additional logical drives from the same disk array To create a logical drive 1 Click the Subsystem icon in Tree View 2 Click the Disk Arrays icon 3 Click the Disk Array icon 4 Click the Create LD ...

Page 135: ...thru and Write Back Write Back is the default If you selected No Cache under Read Cache this setting will be Write Through See Cache Policy on page 236 13 From the Preferred Controller ID dropdown menu select a controller The choices are Controller 1 or 2 or Automatic This feature is only available on subsystems with two controllers and LUN Affinity enabled 14 Click the Update button to enter the ...

Page 136: ... tab Migrating a Disk Array The action of migrating a disk array means either or both Change the RAID Level Expand the storage capacity For a list of Migration options and other important information see RAID Level Migration on page 241 To Migrate an existing disk array 1 Click the Subsystem icon in Tree View 2 Click the Disk Arrays icon 3 Click the Disk Array icon Caution All data the logical dri...

Page 137: ...her logical drives using the same method 13 When you are done making the changes click the Next button 14 Click the Submit button to begin Migration To set Migration priority see Making Background Activity Settings on page 59 Rebuilding a Disk Array When you rebuild a disk array you are actually rebuilding the data on a replacement physical drive Rebuilding Automatically Normally a disk array woul...

Page 138: ...ng Media Patrol on a Disk Array Media Patrol checks the magnetic media on physical drives When it finds the specified number of bad blocks it will trigger PDM See Making Background Activity Settings on page 59 and Running PDM on page 61 You can schedule Media Patrol to run automatically see Scheduling an Activity on page 62 To start Media Patrol 1 Click the Subsystem icon in Tree View 2 Click the ...

Page 139: ... to run the Transition function The spare drive must be Revertible You must specify an unconfigured physical drive of the same or larger capacity to replace the revertible spare drive To run Transition 1 Click the Subsystem icon in Tree View 2 From the dropdown menu on the Background Activities tab select Start Transition 3 Select an unconfigured physical drive from the list of available drives 4 ...

Page 140: ...ent View 5 Click the Submit button 6 In the confirmation box type the word confirm in the field provided 7 Click the OK button 8 After the Transition is complete move the physical drives comprising the disk array to their new locations 9 Click the Refresh button in your Browser The drives appear in their new locations and disk array status displays OK Important Before you can use this feature the ...

Page 141: ...rrays icon 3 Click the Disk Array icon 4 Click the Logical Drives icon Logical Drive Status OK This is the normal state of a logical drive When a logical drive is Functional it is ready for immediate use For RAID Levels other than RAID 0 Striping the logical drive has full redundancy Synchronizing This condition is temporary Synchronizing is a maintenance function that verifies the integrity of da...

Page 142: ...e a logical drive see Creating a Logical Drive on page 120 To delete a logical drive see Deleting a Logical Drive on page 122 For a Degraded or Offline logical drive see Critical Offline Disk Arrays on page 276 Viewing Logical Drive Information To view information for a single logical drive 1 Click the Subsystem icon in Tree View 2 Click the Disk Arrays icon 3 Click the Disk Array icon 4 Click the...

Page 143: ...es icon 5 Click the Logical Drive icon 6 Click the Settings tab in Management View 7 Optional Enter an alias in the Logical Drive Alias field Maximum of 32 characters Use letters numbers space between words and underscore An alias is optional 8 From the Read Policy dropdown menu select a Read Cache policy The choices are Read Cache Read Ahead and No Cache 9 From the Write Policy dropdown menu sele...

Page 144: ...opdown menu select Initialization 6 To select Quick Initialization check the box If you checked the box enter a value in the Quick Initialization Size field This value is the size of the initialization blocks in MB 7 If you did not select Quick Initialization enter a hexidecimal value in the Initialization Pattern in Hex field or use the default 00000000 value 8 Click the Submit button 9 In the co...

Page 145: ...s feature stops the process when it finds an error If Auto Fix is also checked the process stops only when it finds a non repairable error 7 Click the Submit button To view the progress of the Redundancy Check click the Background Activity tab To set Redundancy Check priority see Making Background Activity Settings on page 59 Viewing the Logical Drive Check Table The Logical Drive Check Table disp...

Page 146: ...Making Logical Drive LUN Settings For Fibre Channel and SAS LUN Masking is the process of applying a LUN Map so that each initiator can only access the LUNs specified for it Before you can specify an initiator for your LUN map you must add the initiator to the VTrak s initiator list See Adding an Initiator on page 77 or page 80 You must enable LUN Masking in order apply a LUN map See Enabling LUN ...

Page 147: ...rd in the Host PC Alias Optional A common name for an iSCSI initiator Symbolic Name Optional A common name for a Fibre Channel initiator Port ID Port ID of the Fibre Channel port for this initiator LUN Logical Unit Number on this logical drive for the selected initiator You must enter different LUN numbers for each logical drive Notes Obtain the initiator name from the initiator utility on your ho...

Page 148: ...icon The information includes ID The unique ID number assigned to the spare drive Operational Status OK is normal Can also show Rebuilding Transition Running PDM Running or Offline Physical Drive ID The ID number of the physical drive in the subsystem enclosure Capacity The data storage capacity of this spare drive Revertible Yes or No A revertible spare drive automatically returns to its spare dr...

Page 149: ... In the Physical drives field highlight the physical drive you want to assign as a spare drive in the Available list and press the button to move the drive to the Selected list You can also double click drives to move them 7 If you selected a Dedicated spare drive in the Dedicated to Disk Arrays field highlight disk arrays to which you want assign the spare drive from the Available list and press ...

Page 150: ...Settings tab in Management View 5 Select a spare type Global or Dedicated Global can be used by any disk array Dedicated can only be used by the assigned disk arrays 6 To make a revertible spare drive check the Revertible box A revertible spare drive automatically returns to its spare drive assignment after the failed physical drive in the disk array is replaced 7 If you selected a Dedicated spare...

Page 151: ...spare drive 1 Click the Subsystem icon in Tree View 2 Click the Spare Drives icon 3 Click the Spare Check tab in Management View 4 From the Physical Drive dropdown menu select the spare drive you want to check Or select All to check all the spare drives at the same time 5 Click the Submit button The results of the Spare Check appear under Spare Check Status in the Information tab Healthy means nor...

Page 152: ...cludes the following functions Viewing a List of All Logical Drives page 138 Viewing Individual Logical Drive Information page 138 Viewing a List of All Logical Drives To view a list of all logical drives in all enclosures 1 Click the Subsystem icon in Tree View 2 Click the Drive Summary icon Viewing Individual Logical Drive Information 1 Click the Subsystem icon in Tree View 2 Click the Drive Sum...

Page 153: ...sk Arrays page 156 Managing Logical Drives page 167 Managing the Network Connection page 170 Managing Fibre Channel Connections page 172 Managing SAS Connections page 175 Managing Background Activity page 177 Working with the Event Viewer page 179 Managing Spare Drives page 181 Working with LUN Mapping page 184 Managing Users page 187 Working with Software Management page 190 Flashing through TFTP...

Page 154: ...ter once to launch the CLU Making a Telnet Connection If your Telnet connection has not been setup refer to Making Serial Cable Connections on page 26 To start the telnet program 1 Go to the command line prompt Windows or click the terminal icon Linux then run telnet 192 168 1 56 2300 The IP address above is only an example Use your VTrak s Management port IP address 2300 is the Telnet port for th...

Page 155: ...ray Management View disk array information create and delete disk arrays transport rebuild PDM and transition functions and locate a disk array create and delete logical drives Logical Drive Management View logical drive information name logical drives initialization and redundancy check and locate a logical drive Network Management Set IP addresses for Management Port gateway and DNS server subne...

Page 156: ...net SNMP CIM and Netsend settings firmware flash clear statistics and restore factory default settings Buzzer Enable disable or silence the buzzer audible alarm Accessing Online Help To access online help on any CLU screen press Ctrl E To return to the CLU press Enter Logging out of the CLU 1 Highlight Return to Previous Menu and press Enter Repeat this action until you arrive at the Main Menu 2 F...

Page 157: ...Chapter 5 Management with the CLU 143 Running Quick Setup Quick Setup is discussed under Setting up the Serial Connection on page 29 ...

Page 158: ...nnel models with dual controllers To set redundancy 1 From the Main Menu highlight Subsystem Management and press Enter 2 Highlight Redundancy Type and press the spacebar to toggle between Active Active and Active Standby Active Active Both RAID controllers are active and can share the load Active Standby One RAID controller is in standby mode and goes active if the other fails 3 Press Ctrl A to s...

Page 159: ...hlight Subsystem Management and press Enter 2 Highlight Lock Management and press Enter 3 In the Lock Time field type a lock time in minutes 1 to 1440 minutes 24 hours 4 Highlight Renew and press Enter Releasing the Lock 1 From the Main Menu highlight Subsystem Management and press Enter 2 Highlight Lock Management and press Enter 3 Highlight Unlock and press Enter Releasing a Lock set by another ...

Page 160: ...VTrak E Class Product Manual 146 3 Highlight the System Date or System Time setting 4 Press the backspace key to erase the current value 5 Type in a new value 6 Press Ctrl A to save your settings ...

Page 161: ...mation and press Enter To access controller statistics highlight Controller Statistics and press Enter Clearing an Orphan Watermark This condition is the result of a disk drive failure during an NVRAM RAID level migration on a disk array To clear an orphan watermark 1 From the Main Menu highlight Subsystem Management and press Enter 2 Highlight Controller Management and press Enter 3 Highlight one...

Page 162: ...defined table to determine truncation Highlight Cache Flush Interval and press the backspace key to erase the current value Type a new interval value 1 to 12 seconds Highlight SMART and press the spacebar to toggle between Enable and Disable Highlight SMART Poll Interval and press the backspace key to erase the current value Type a new interval value 1 to 1440 minutes Highlight Adaptive Writeback ...

Page 163: ...ht Subsystem Management and press Enter 2 Highlight Enclosure Management and press Enter To access FPU VPD information vital product data on field replaceable units highlight FPU VPD Information and press Enter To access the current status of the power supplies blowers temperature or voltage sensors highlight the item you want and press Enter Viewing Power Supply Status To view the status of the p...

Page 164: ... To view the status of the voltage sensors 1 From the Main Menu highlight Subsystem Management and press Enter 2 Highlight Enclosure Management and press Enter 3 Highlight Voltage Sensors and press Enter If any voltage is outside the Healthy Threshold values there is a voltage malfunction in the enclosure See Chapter 8 Troubleshooting on page 249 Viewing Temperature Sensor Status To view the statu...

Page 165: ...l conditions and it is not currently under reconditioning run the Recondition function before you replace the battery See Reconditioning a Battery on page 151 If a battery reaches the threshold temperature while charging or discharging the charge or discharge pauses and the blower runs at high speed until the battery temperature falls below the threshold If the battery does not maintain normal val...

Page 166: ...U 1 From the Main Menu highlight Subsystem Management and press Enter 2 Highlight Enclosure Management and press Enter 3 Highlight Locate Enclosure and press Enter The LEDs on the front of the VTrak will blink for one minute Viewing Enclosure Topology This feature displays the connection topology of the VTrak subsystem Topology refers to the manner in which the data paths among the enclosures are ...

Page 167: ...ter 2 Highlight Global Physical Drives Settings and press Enter 3 Change the following settings as required For SATA drives Highlight Write Cache and press the spacebar to toggle between Enabled and Disabled Highlight Read Look Ahead Cache and press the spacebar to toggle between Enabled and Disabled Highlight CmdQueuing and press the spacebar to toggle between Enabled and Disabled Highlight DMA M...

Page 168: ...ive Management and press Enter 2 Highlight the physical drive of your choice and press Enter 3 Highlight Physical Drive Statistics and press Enter Clearing Stale and PFA Conditions The Clear Stale and Clear PFA functions only appear when those conditions exist on the physical drive To clear a Stale or PFA condition on a physical drive 1 From the Main Menu highlight Physical Drive Management and pr...

Page 169: ...ghlight the physical drive of your choice and press Enter 4 Highlight Force Offline or Force Online and press Enter 5 Press Y to confirm Locating a Physical Drive This feature helps you identify a physical drive within the VTrak enclosure you are working with through the CLU To locate a physical drive 1 From the Main Menu highlight Physical Drive Management and press Enter 2 Highlight Global Physi...

Page 170: ...cal Drive page 165 Deleting a Logical Drive page 166 Creating a Disk Array The CLU provides three methods of creating a disk array Automatic Creates a default disk array and logical drive based on unconfigured physical drives in the system No user choices See Creating a Disk Array Automatic on page 157 Express You select the RAID characteristics and type of application Creates a disk array and log...

Page 171: ... to Automatic 4 Review the proposed configuration of disk array and logical drive s To accept the proposed configuration and create the disk array and logical drive s highlight Save Configuration and press Enter To reject the proposed configuration highlight Cancel Array Configuration and press Enter You will return to the Disk Arrays Summary screen To create a disk array with different characteri...

Page 172: ...ber of logical drives you want 7 Highlight Application Type and press the spacebar to toggle though the applications and select the best one for your disk array File Server Video Stream Transaction Data Transaction Log Other 8 Press Ctrl A to save your settings and move to the next screen 9 Review the proposed configuration of disk array and logical drive s To accept the proposed configuration and...

Page 173: ...fy an alias to the logical drive highlight Alias and type a name Maximum of 32 characters Use letters numbers space between words and underscore 10 Highlight RAID Level and press the spacebar to toggle though a list of available RAID levels 11 If you want to create multiple logical drives highlight Capacity press the backspace key to remove the current value then type a new smaller value 12 Highli...

Page 174: ... screen and you want to add another logical drive now highlight Create New Logical Drive and press Enter If you do not agree with the logical drive s highlight Return to Previous Screen and press Enter to begin the process again Deleting a Disk Array 1 From the Main Menu highlight Disk Array Management and press Enter 2 Highlight the disk array you want to delete and press the spacebar to mark it ...

Page 175: ...tion arises as the result of a physical drive failure A degraded logical drive will still function and your data is still available However the logical drive has lost redundancy fault tolerance You must determine the cause of the problem and correct it Rebuilding This condition is temporary When a physical drive has been replaced the logical drive automatically begins rebuilding in order to restor...

Page 176: ... a disk array 1 From the Main Menu highlight Disk Array Management and press Enter 2 Highlight the disk array you want and press Enter 3 Highlight Media Patrol and press the spacebar to toggle between Enable and Disable 4 Press Ctrl A to save your settings Enabling PDM on a Disk Array This function enables and disables Predictive Data Migration PDM To enable or disable PDM 1 From the Main Menu hig...

Page 177: ...rate a disk array 1 From the Main Menu highlight Disk Array Management and press Enter 2 Highlight the disk array you want and press Enter 3 Highlight Background Activities and press Enter 4 Highlight Migration and press Enter 5 Highlight the physical drive you want to add and press the spacebar to select it Repeat this action to add more physical drives 6 Highlight Save Settings and Continue and ...

Page 178: ...t and press Enter 3 Highlight Background Activities and press Enter 4 Highlight Predictive Data Migration and press Enter 5 Specify the source and target physical drives 6 Highlight Start and press Enter Running Transition on a Disk Array Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non revertible sp...

Page 179: ...ant to create a logical drive and press Enter 3 Highlight Create New Logical Drive and press Enter The Disk Array ID number and Maximum capacity available for the new logical drive are displayed 4 Highlight the following parameters and press the backspace key to erase the current value Alias Type an alias into the field if desired Maximum of 32 characters Use letters numbers space between words an...

Page 180: ...t contains the logical drive you want to delete and press Enter 3 Highlight the logical drive you want to delete and press the spacebar to mark it The mark is an asterisk to the left of the listing 4 Highlight Delete Marked Logical Drives and press Enter 5 Press Y to confirm the deletion Note If you did not use all of the available capacity of the disk array you can create an additional logical dr...

Page 181: ... Logical Drive Management and press Enter 2 Highlight the logical drive you want and press Enter The information and settings screen appears 3 Highlight any of the following and press Enter to view more information Check Table Read Check Write Check and Inconsistency Check Tables Logical Drive Statistics Setting an Alias for a Logical Drive To set an alias for a logical drive 1 From the Main Menu ...

Page 182: ...o set the preferred controller for this logical drive 1 From the Main Menu highlight Logical Drive Management and press Enter 2 Highlight the logical drive you want and press Enter 3 To set the preferred controller ID for this logical drive highlight Preferred Controller ID and press the spacebar to toggle between 1 and 2 4 Press Ctrl A to save your settings Initializing a Logical Drive This funct...

Page 183: ...drive you want and press Enter 3 Highlight Background Activity and press Enter 4 Highlight Start Redundancy Check and press Enter The redundancy check parameters appear Auto Fix Corrects inconsistencies automatically Pause On Error Pauses the Redundancy Check when an error is found To change a parameter highlight it and press the backspace toggle between Yes and No 5 Highlight Start and press Ente...

Page 184: ...hernet Port Settings and press Enter 4 Highlight DHCP and press the spacebar to toggle to Enabled 5 Press Ctrl A to save your settings Making Manual Settings 1 From the Main Menu highlight Network Management and press Enter 2 Highlight the Virtual management port and press Enter 3 Highlight NetMgmt Ethernet Port Settings and press Enter 4 Highlight DHCP and press the spacebar to toggle to Disabled...

Page 185: ... the spacebar to toggle to Enabled 5 Press Ctrl A to save your settings Making Manual Settings 1 From the Main Menu highlight Network Management and press Enter 2 Highlight Maintenance Mode Network Configuration and press Enter 3 Highlight the controller you want and press Enter 4 Highlight DHCP and press the spacebar to toggle to Disabled 5 Highlight each of the following and press the backspace ...

Page 186: ...ttings on this screen Viewing Fibre Channel Logged in Devices To view a list of logged in devices 1 From the Main Menu highlight Fibre Channel Management and press Enter 2 Highlight Fibre Channel Ports and press Enter 3 Highlight Fibre Channel Port 1 or Port 2 and press Enter 4 Highlight Logged In Devices and press Enter If a Fibre Channel switch is attached it will also appear in this list Making...

Page 187: ...g SFP Information To view information about the SFPs small form factor plugable transceivers 1 From the Main Menu highlight Fibre Channel Management and press Enter 2 Highlight Fibre Channel Ports and press Enter 3 Highlight Fibre Channel Port 1 or Port 2 and press Enter 4 Highlight Fibre Channel Port SFP and press Enter The screen displays information about the SFP transceiver There are no user s...

Page 188: ...re Channel Initiators and press Enter A list of initiators appears To create an initiator see Creating an Initiator on page 184 Adding a Fibre Channel Initiator You must add an initiator to the VTrak s initiator list in order to use the initiator to create a LUN for your logical drive To add an initiator 1 From the Main Menu highlight Fibre Channel Management and press Enter 2 Highlight Fibre Chan...

Page 189: ...n appears on the screen Adjustable Items Cable Signal Strength See Making SAS Port Settings on page 175 Making SAS Port Settings There are two SAS ports on each controller To make settings to the SAS ports 1 From the Main Menu highlight SAS Management and press Enter 2 Highlight SAS Ports and press Enter 3 Highlight the port you want to see and press Enter 4 Highlight SAS Port Settings and press E...

Page 190: ...ts To a view a list of initiators currently logged any of the four SAS ports 1 From the Main Menu highlight SAS Management and press Enter 2 Highlight SAS Initiators and press Enter A list of all currently logged in initiators appears on the screen Adding a SAS Initiator You must add an initiator to the VTrak s initiator list in order to use the initiator to create a LUN for your logical drive To ...

Page 191: ...s including Rebuild PDM Predictive Data Migration Synchronization Redundancy Check Migration Transition Initialization Media Patrol Making Background Activity Settings 1 From the Main Menu highlight Background Activity and press Enter 2 Highlight Background Activity Settings and press Enter 3 Highlight following and press the spacebar to toggle between Enabled and Disabled Media Patrol Checks the ...

Page 192: ...hecks reports and can correct data inconsistencies in logical drives The rates are defined as follows Low Fewer resources to activity more to data read write Medium Balance of resources to activity and data read write High More resources to activity fewer to data read write 5 Highlight the following PDM trigger settings and press the backspace key to erase the current value Reassigned Block Thresh...

Page 193: ...ts 1 From the Main Menu highlight Event Viewer and press Enter The log of Runtime Events appears Events are added to the top of the list Each item includes Sequence number Begins with 0 at system startup Device Disk Array Logical Drive Physical Drive by its ID number Severity lowest to highest Information Warning Minor Major Critical and Fatal Timestamp Date and time the event happened Description...

Page 194: ...Drive Physical Drive by its ID number Severity lowest to highest Information Warning Minor Major Critical and Fatal Timestamp Date and time the event happened Description A description of the event in plain language 3 Press the up and down arrow keys to scroll through the log Clearing NVRAM Events To clear the Runtime Event log 1 From the Main Menu highlight Event Viewer and press Enter 2 Highligh...

Page 195: ... replace the failed drive in the disk array See Transition on page 246 for more information Type Global all disk arrays or Dedicated to specified disk arrays Dedicated to Array The array to which a dedicated spare is assigned Creating a Spare Drive Only unconfigured physical drives can be used to make spares Check your available drives under Physical Drive Management See Managing Physical Drives o...

Page 196: ...ress Enter 2 Highlight Spare Drive Management and press Enter A list of the current spare drives appears including the following parameters 3 Highlight the spare drive you want to change and press Enter 4 Highlight the setting you want to change Revertible A revertible drive can be returned to spare status after you replace the failed drive in a disk array See Transition on page 246 for more infor...

Page 197: ...e you want to delete and press the spacebar to mark it The mark is an asterisk to the left of the listing 2 Highlight Delete Marked Spare Drives and press Enter 3 Press Y to confirm the deletion Caution If the spare drive you delete is the only spare the controller will not rebuild a critical array until you provide a new spare drive ...

Page 198: ...able LUN mapping 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight LUN Mapping and press Enter A list of the current Fibre Channel or SAS initiators appears LUN Mapping must be enabled in order for VTrak to recognize the initiator If LUN Mapping is currently disabled highlight Enable LUN Mapping and press Enter Creating an Initiator You must add an initiator...

Page 199: ...er Fibre Channel Management see page 174 under SAS Management see page 176 or under Creating an Initiator on page 184 To map a LUN to an initiator 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight LUN Mapping and press Enter 3 Highlight an existing Initiator and press Enter A list of logical drives displays 4 In the LUN field press the backspace key to erase...

Page 200: ...VTrak E Class Product Manual 186 The mark is an asterisk to the left of the listing 4 Highlight Delete Marked Initiators and press Enter 5 Press Y to confirm the deletion ...

Page 201: ...current users appears Creating a User To create a new user account 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight User Management and press Enter 3 Highlight Create New User and press Enter 4 Highlight each field and type in the appropriate information User name no spaces Password Optional Maximum 32 characters Use letters numbers space between words and ...

Page 202: ...er user can change other user s passwords To change a user s password 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight User Management and press Enter 3 Highlight a User in the list and press Enter 4 Highlight Change Password and press Enter 5 Highlight New Password and type the password 6 Highlight Retype Password and type the password again to verify 7 Pr...

Page 203: ...nitions of each privilege level see List of User Privileges on page 188 7 Highlight Status and press the space bar to toggle between the options Enabled Allows the user to log in to the system Disabled Prevents the user from logging in to the system 8 Press Ctrl A to save the settings Deleting a User To delete a user 1 Log in under a user name other than the one you want to delete 2 From the Main ...

Page 204: ...nter 2 Highlight Software Management and press Enter 3 Highlight Email and press Enter 4 Highlight Startup Type and press the spacebar to toggle between Automatic and Manual 5 Highlight the following and press the backspace key to erase the current value then type the new value Server IP address Server Port number 25 is the default 6 Highlight Authentication and press the spacebar to toggle betwee...

Page 205: ...tus is Started To make Webserver service settings 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight Software Management and press Enter 3 Highlight Webserver and press Enter 4 Highlight Startup Type and press the spacebar to toggle between Automatic and Manual 5 Highlight the following and press the backspace key to erase the current value then type the new ...

Page 206: ...rt stop or restart the Telnet service highlight Start Stop or Restart and press Enter Making SNMP Settings By default SNMP Simple Network Management Protocol service is set to Automatic and its normal status is Started To make SNMP service settings 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight Software Management and press Enter 3 Highlight SNMP and pres...

Page 207: ...r 2 Highlight Software Management and press Enter 3 Highlight Create New Trap Sink and press Enter 4 Highlight Trap Sink IP address and press the backspace key to erase the current value then type the new IP address in this field 5 Highlight Trap Filter and press the spacebar to toggle through the severity levels The Severity Levels are lowest to highest Information Warning Minor Major Critical an...

Page 208: ...een Enabled and Disabled 8 Highlight HTTPS Port press the backspace key to erase type new value 5989 is the default port number 9 Highlight Authentication and press the spacebar to toggle between Enabled and Disabled Note There is only one user The default name is cim No changes are possible Note CIM service must be running to change the password The default password is password 10 Highlight Chang...

Page 209: ...r 2 Highlight Software Management and press Enter 1 Highlight Netsend and press Enter 2 Highlight Message Recipient and press Enter 3 Highlight Create New Message Recipient and press Enter 4 Type the recipient s IP address into the field provided 5 Highlight Message Event Severity Filter and press the spacebar to change severity levels The selected level and all higher severity levels of severity ...

Page 210: ...nt you want to delete and press the spacebar to mark it The mark is an asterisk to the left of the listing 2 Highlight Delete Marked Entries and press Enter NetSend Requirements In order to use NetSend NetSend must be running the VTrak You must provide the IP address for each recipient PC The Messenger service must be running on each recipient PC If your NetSend and Messenger service settings are ...

Page 211: ...Chapter 5 Management with the CLU 197 Flashing through TFTP Use this function to flash the VTrak s firmware See Updating the Firmware in the CLU on page 208 for this procedure ...

Page 212: ...atistical counts for the RAID controller Fibre Channel ports SAS ports physical drives and logical drives To clear statistics 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight Clear Statistics and press Enter 3 Press Y to confirm the deletion ...

Page 213: ...d press Enter 2 Highlight Restore Factory Defaults and press Enter 3 Highlight the setting group you want and press the spacebar to toggle between Yes and No Yes means this setting will be restored to the default value 4 Highlight Restore Factory Defaults and press Enter 5 Press Y to confirm the reset Caution Use this function with care Do not restore to default settings for any item unless you ar...

Page 214: ...and press the spacebar to display Restart 5 Highlight Submit and press Enter A warning message appears 6 Press Y to continue The screen will go blank 7 Wait for no less than two minutes 8 Manually turn off the power supply switches on the back of the subsystem Shutting down the VTrak Serial Connection This function enables you to shutdown the VTrak subsystem on a serial connection You can only do ...

Page 215: ...Chapter 5 Management with the CLU 201 Shutdown complete It is now safe to power off the subsystem ...

Page 216: ...t and press Enter A warning message appears 5 Press Y to continue The screen will go blank 6 Wait for no less than two minutes 7 Re establish your Telnet connection to the VTrak CLU If you cannot re establish a connection wait 30 seconds then try again Restarting VTrak Serial Connection This function enables you to restart the VTrak subsystem on a serial connection You can only do part of this pro...

Page 217: ...e buzzer settings 1 From the Main Menu highlight Buzzer and press Enter A list of Controllers appears with the current buzzer setting and status 2 Highlight the Controller whose buzzer you want to set and press Enter 3 Highlight Enabled and press the spacebar to toggle between Yes and No 4 Press Ctrl A to save your settings The buzzer provides the audible alarm See VTrak is Beeping on page 250 ...

Page 218: ...VTrak E Class Product Manual 204 ...

Page 219: ...are from your PC page 206 Restarting the Subsystem page 207 Downloading the Firmware Image File Go to the Promise website at http www promise com support and download the latest firmware image img file to your TFTP server or your PC The firmware update image file includes all of the files for the VTrak including Firmware Software Kernel RedBoot Other files Updating Firmware from TFTP Server To upd...

Page 220: ... the OK button 13 Restart the VTrak See Restarting the Subsystem on page 207 Updating Firmware from your PC To update the firmware from your PC 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the Software Management icon 4 Click on the Firmware Update tab 5 Do one of the following actions Click on the Download Flash File from Local File through HTTP option ...

Page 221: ...start tab will appear 4 On the Shutdown or Restart tab select Restart from the dropdown menu 5 Click the Submit button 6 In the warning box click the OK button 7 In the confirmation box type the word confirm in the field provided 8 Click the OK button When the controller shuts down your WebPAM PROe connection will be lost 9 Wait for two to three minutes 10 In your browser log into WebPAM PROe once...

Page 222: ...ough TFTP and press Enter 3 Highlight TFTP Server and type the IP address of your TFTP server in the field provided 4 Highlight Port Number and press the backspace key to erase the current value then type the new value 69 is the default A list of the current users appears 5 Highlight File Name and type the file name of the firmware image file in the field provided 6 Highlight Start and press Enter...

Page 223: ...ion wait 30 seconds then try again Restarting Subsystem over a Serial Connection To restart the VTrak subsystem on a serial connection 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight Shutdown or Restart and press Enter 3 Press the spacebar to display Restart then press Enter A warning message appears 4 Press Y to continue The screen will display shutdown a...

Page 224: ...wnward as shown See Figure 1 5 Pull the power supply out of the VTrak enclosure Install a New Power Supply To install the power supply 1 Carefully slide the power supply into the enclosure 2 Gently press the handle in and upward until it locks See Figure 1 3 Plug in the power cord 4 Switch on the power supply 5 Verify that the new power supply LED is green This completes the power supply replaceme...

Page 225: ...e release button and pull the handle downward See Figure 3 3 Pull the cooling unit out of the VTrak enclosure Figure 3 Removing a cooling unit from the enclosure 4 Loosen the thumbscrews A retainer keeps the thumbscrews in place 5 Grasp the top section near the thumbscrews and lift it off the bottom section Separate the cooling unit sections to access the blower See Figure 4 Fan LED ...

Page 226: ...f the mounting pins and detach the electrical connector Figure 5 The blower and its electrical connector 7 Attach the electrical connector of the new blower and set the blower in place Be sure you position the blower onto the mounting pins See Figure 6 Loosen the thumbscrews Electrical connector Blower ...

Page 227: ...s outward towards the handle Figure 7 Positioning the blower 8 Place the top section of the cooling unit onto the bottom section and tighten the thumbscrews 9 Carefully slide the cooling unit into the enclosure 10 Gently press the handle in and upward until it locks Figure 8 Locking the cooling unit handle ...

Page 228: ...VTrak E Class Product Manual 214 11 Verify that the Fan LEDs are green This completes the blower replacement procedure ...

Page 229: ...cooling unit sections to access the battery assemble See Figure 10 Cautions Try reconditioning the battery before you replace it See page 107 or page 151 for more information The battery assembly is replaced as a unit Do not attempt to disconnect the battery by itself Installing the wrong replacement battery can result in an explosion Dispose of used batteries according to the instructions that ac...

Page 230: ... connector on the circuit board Do not detach any other connectors Figure 11 Removing the mounting screws and detaching the connector 7 Lift the battery assembly out of the cooling unit 8 Place a new battery assembly into the cooling unit 9 Attach the connector on the circuit board Loosen the thumbscrews Remove this screw Remove this screw Detach this connector ...

Page 231: ...11 Place the top section of the cooling unit onto the bottom section and tighten the thumbscrews 12 Carefully slide the cooling unit into the enclosure 13 Gently press the handle in and upward until it locks Figure 12 Replacing the cooling unit into the enclosure This completes the battery replacement procedure ...

Page 232: ...l or SAS cables management serial and power cables 2 On the controller handle press the release button and pull the handle downward See Figure 13 3 Pull the controller out of the VTrak enclosure Installing the new controller To install the new controller 1 Carefully slide the controller into the enclosure 2 Gently press the handle in and upward until it locks See Figure 13 3 Connect the Fibre Chan...

Page 233: ...er out of the VTrak enclosure Installing the new controller To install the new controller 1 Carefully slide the controller into the enclosure 2 Gently press the handle in and upward until it locks See Figure 13 3 Connect the Fibre Channel or SAS cables management serial and power cables 4 Switch on the power The VTrak will restart For more information about VTrak s start up behavior see Connecting...

Page 234: ...VTrak E Class Product Manual 220 Figure 13 Replacing the VTrak controller ...

Page 235: ...ed together in a disk array Then all or a portion of the disk array is formed into a logical drive The operating system sees the logical drive as a single storage device and treats it as such The RAID software and or controller handle all of the individual drives on its own The benefits of a RAID can include Higher data transfer rates for increased server performance Increased overall storage capa...

Page 236: ...erformance as well as data storage efficiency The disk array s data capacity is equal to the number of disk drive members multiplied by the smallest drive s capacity Figure 1 RAID 0 Striping interleaves data across multiple drives For example one 100 GB and three 120 GB drives will form a 400 GB 4 x 100 GB disk array instead of 460 GB RAID 0 arrays require one or more physical drives Recommended a...

Page 237: ...as the replacement drive and data will begin to be mirrored to it from the remaining good drive Figure 2 RAID 1 Mirrors identical data to two drives Due to the data redundancy of mirroring the drive capacity of the disk array is only the size of the smallest drive For example two 100 GB drives which have a combined capacity of 200 GB instead would have 100 GB of usable storage when set up in a mir...

Page 238: ... providing fault tolerance The advantage of RAID 1E is the ability to use an odd number of disk drives unlike RAID 1 and RAID 10 You can also create a RAID 1E Logical Drive with an even number of disk drives However if you have an even number of disks you will obtain greater security with comparable performance using RAID 10 RAID 1E arrays consist of three or more physical drives You can create an...

Page 239: ...5 Stripes all drives with data and parity information The capacity of a RAID 5 disk array is the smallest drive size multiplied by the number of drives less one Hence a RAID 5 disk array with four 100 GB hard drives will have a capacity of 300 GB A disk array with eight 120 GB hard drives and one 100 GB hard drive will have a capacity of 800 GB RAID 5 requires a minimum of three physical drives an...

Page 240: ...apacity of 400 GB A disk logical drive with four100 GB hard drives will have a capacity of 200 GB RAID 6 becomes more capacity efficient in terms of physical drives as the number of physical drives increases RAID 6 offers double fault tolerance Your logical drive remains available when up to two physical drives fail RAID 6 is generally considered to be the safest RAID level except for RAID 60 RAID...

Page 241: ...ty is similar to a RAID 1 disk array with half of the total storage capacity used for redundancy An added plus for using RAID 10 is that in many situations such a disk array offers double fault tolerance Double fault tolerance may allow your logical drive to continue to operate depending on which two disk drives fail Figure 4 RAID 10 takes a data mirror on one drive pair and stripes it over two dr...

Page 242: ...ID 50 arrays consist of six or more physical drives Using a VTrak E310f s subsystem expanded by four J300s subsystems your RAID 50 array supports up to 60 physical drives See Configuring JBOD Expansion on page 18 or page 24 However Promise recommends that you set aside a few physical drives as hot spares See Hot Spare Drive s on page 240 Recommended applications File and Application Servers Transa...

Page 243: ...resulting distribution of physical drives on each axle RAID 50 Array No of Drives No of Axles Drives per Axle 6 2 3 3 7 2 3 4 8 2 4 4 9 2 4 5 3 3 3 3 10 2 5 5 3 3 3 4 11 2 5 6 3 3 4 4 12 2 6 6 3 4 4 4 4 3 3 3 3 13 2 6 7 3 4 4 5 4 3 3 3 4 14 2 7 7 3 4 5 5 4 3 3 4 4 15 2 7 8 3 5 5 5 4 3 4 4 4 5 3 3 3 3 3 16 2 8 8 3 5 5 6 4 4 4 4 4 5 3 3 3 3 4 ...

Page 244: ... E310f s subsystem expanded by four J300s subsystems your RAID 60 array supports up to 60 physical drives See Configuring JBOD Expansion on page 18 or page 24 However Promise recommends that you set aside a few physical drives as hot spares See Hot Spare Drive s on page 240 Recommended applications Accounting financial and database servers any application requiring very high availability RAID 60 A...

Page 245: ...xles Drives per Axle 8 2 4 4 9 2 4 5 10 2 5 5 11 2 5 6 12 2 6 6 3 4 4 4 13 2 6 7 3 4 4 5 14 2 7 7 3 4 5 5 15 2 7 8 3 5 5 5 16 2 8 8 3 5 5 6 4 4 4 4 4 17 2 8 9 3 5 6 6 4 4 4 4 5 18 2 9 9 3 6 6 6 4 4 4 5 5 19 2 9 10 3 6 6 7 4 4 5 5 5 20 2 10 10 3 6 7 7 4 5 5 5 5 5 4 4 4 4 4 ...

Page 246: ...ges Disadvantages Implements a striped disk array the data is broken down into blocks and each block is written to a separate disk drive I O performance is greatly improved by spreading the I O load across many channels and drives No parity calculation overhead is involved Not a true RAID because it is not fault tolerant The failure of just one drive will result in all data in an disk array being ...

Page 247: ...thanks to multiple stripe segments Can use an odd number of disks Very high disk overhead uses only 50 of total capacity Advantages Disadvantages High Read data transaction rate Medium Write data transaction rate Good aggregate transfer rate Disk failure has a medium impact on throughput File and Application servers WWW E mail and News servers Intranet servers Most versatile RAID level Advantages ...

Page 248: ...advantages Implemented as a mirrored disk array whose segments are RAID 0 disk arrays High I O rates are achieved thanks to multiple stripe segments Very high disk overhead uses only 50 of total capacity Advantages Disadvantages High Read data transaction rate Medium Write data transaction rate Good aggregate transfer rate High reliability Supports large volume sizes Higher disk overhead than RAID...

Page 249: ...should choose that size as your Stripe Size If you do not know the cache buffer or fixed data block sizes Promise suggests you select 64 KB as your Stripe Size Generally speaking email POS and webservers prefer smaller stripe sizes Video and database applications prefer larger stripe sizes Choosing Sector Size A sector is the smallest addressable area on a physical disk drive Sector Size refers to...

Page 250: ...create a new one with a larger sector size Cache Policy As it is used with VTrak the term cache refers to any of several kinds of high speed volatile memory that hold data moving from your computer to the physical drives or vice versa Cache is important because it can read and write data much faster than a physical drive There are read caches which hold data as it is read from a physical drive and...

Page 251: ... you can set the logical drive write cache policy to Write Through or Write Back If you set the write cache policy to Write Back your data is first written to the controller cache and later to the physical drive This action improves performance To preserve the data in the cache in the event of a power failure the subsystem has a backup battery that powers the cache up to 72 hours Normally if the c...

Page 252: ...disk array creation the logical drives are assigned alternatively between Controllers 1 and 2 automatically See Creating a Disk Array Automatic on page 115 Creating a Disk Array Express on page 115 or Creating a Disk Array Advanced on page 116 Logical Drive Settings After you have created a logical drive you can click on the Settings tab and manually change the Preferred Controller ID between Cont...

Page 253: ... sizes will work but the system must adjust for the size differences by reducing or coercing the capacity of the larger drives to match the smaller ones With VTrak you can choose to enable Capacity Coercion and any one of four methods Enable Capacity Coercion and select the Method in the Controller Settings menu See page 101 The choices are GB Truncate Default Reduces the useful capacity to the ne...

Page 254: ...is available The unassigned drive is not part of any disk array Such a drive is called a hot spare drive There are two types Global An unassigned disk drive available to any disk array on the VTrak Dedicated An unassigned disk drive that can only be used by a specified disk array The hot spare policy function lets you select whether a disk array will access any unassigned disk drive or a designate...

Page 255: ...ange its RAID level Increase the number of disk drives sometimes called Expansion Migration takes place on an existing Functional disk array without disturbing the existing data While the disk array is migrating you can access the data as before When migration is complete your disk array will have a different RAID level and or a larger capacity Different types of disk arrays use different organiza...

Page 256: ... 50 RAID 10 RAID 1E RAID 0 RAID 1E RAID 50 RAID 10 RAID 5 RAID 0 RAID 1 RAID 50 RAID 10 RAID 5 RAID 1E RAID 0 RAID 0 RAID 50 RAID 10 RAID 5 RAID 1E RAID 1 Decreases the existing redundancy From To Increase Redundancy Capacity Performance Add Lose ...

Page 257: ...the maximum expansion size When the expansion is finished WebPAM PROe will show the logical drive in the desired size Your operating system might show the logical drive at the maximum size listed in the table below Important The Target disk array may require more disk drives than the Source disk array If the Target disk array requires an EVEN number of disk drives but the Source disk array has an ...

Page 258: ...h disk drive Media Patrol checks all physical drives assigned to disk arrays Media Patrol does not check unconfigured drives Media Patrol will also check spare drives if those drives have Media Patrol enabled Media Patrol for spare drives is enabled by default You can disable it in VTrak s Command Line Interface CLI Unlike Synchronization and Redundancy Check Media Patrol is concerned with the con...

Page 259: ... following actions trigger PDM A disk drive with unhealthy status see below Media Patrol finds a disk critical error You initiate PDM manually PDM also counts the number of media errors reported by Media Patrol A disk drive becomes unhealthy when A SMART error is reported The bad sector remapping table fills to the specified level Because data would be lost if written to a bad sector when a bad se...

Page 260: ... drive assigned to your disk array fails and the array goes critical or degraded VTrak automatically rebuilds your array to the revertible spare drive and the array becomes functional again You replace the failed physical drive with a new physical drive of equal or greater capacity VTrak automatically transitions moves the data from the revertible spare to the new physical drive The new physical d...

Page 261: ...e the controller automatically rebuilds the array using the spare drive In this example physical drive 3 failed and the array is rebuilt using physical drive 6 the revertible spare drive When the rebuild is complete the spare drive has replaced the failed drive In this example failed drive 3 was replaced by spare drive 6 The disk array now consists of physical drives 1 2 4 and 6 There is no spare ...

Page 262: ...he disk array and physical drive 6 is a revertible spare drive The original configuration is restored Manual Transition If you wanted to use the drive in slot 5 as a member of the disk array rather than the drive in slot 3 you would run the Transition function manually See page 125 WebPAM PROe or page 164 CLU When the Manual Transition is finished physical drives 1 2 4 and 5 belong to the disk arr...

Page 263: ... a Problem page 258 LEDs Display Amber or Red page 251 Event Notification Response page 261 Critical Offline Disk Arrays page 276 Incomplete Array page 279 Physical Drive Problems page 280 Enclosure Problems page 282 Controller Enters Maintenance Mode page 285 Connection Problems page 286 Browser Does Not Connect to WebPAM PROe page 288 Unsaved Data in the Controller Cache page 289 ...

Page 264: ...n the alarm sounds Check the front and back of VTrak for red or amber LEDs as described above If email notification is enabled check for new messages Check for yellow s red Xs in Tree View see page 258 Check the event log See page 56 WebPAM PROe or page 179 CLU When a continuous tone sounds there are multiple alarm patterns sounding at the same time To make alarm settings or cancel an alarm see pa...

Page 265: ...lay When boot up is finished and the VTrak is functioning normally Controller Heartbeat LED blinks once every two seconds Power FRU and Logical Drive LEDs display green continuously The RAID Controller LEDs flash green if there is activity on that controller See the table below Power RAID Controller 2 Activity FRU Status Logical Drive Status RAID Controller 1 Activity Controller Heartbeat ...

Page 266: ...lize power draw during start up After a few moments the Power Activity and Disk Status LEDs should display green Figure 3 VTrak E310f s drive carrier LEDs LEDs State Dark Steady Green Flashing Green Amber Red Power System Off Normal FRU System Off Normal Fan battery or PSU Problem Fan battery or PSU Failed Logical Drive System Off Normal Logical Drive Critical Logical Drive Offline Controller Acti...

Page 267: ...status of the field replaceable units Figure 4 VTrak E310f rear view LEDs State Dark Steady Green Flashing Green Amber Red Power Activity No Drive Drive Present Activity Status No Power No Drive Drive OK Drive Rebuilding Drive Error Mgmt UPS 115200 8 N 1 FC 1 FC 2 4 2 1 Gb s 4 2 1 Gb s Mgmt UPS 115200 8 N 1 FC 1 FC 2 4 2 1 Gb s 4 2 1 Gb s O I O I Cooling Unit 1 with Battery Power Supply 1 RAID Con...

Page 268: ...s action fixes a bad connection and allows VTrak to detect the component If this action does not correct the problem replace the unit See page 205 for instructions The Controller Location LEDs on the back of the VTrak subsystem will flash for one minute LEDs State Dark Green Amber Red Power supply Not detected OK Fan failed Failed Fan Not detected OK Wrong speed Failed Mgmt UPS 115200 8 N 1 Mgmt U...

Page 269: ...display amber after startup contact Promise Technical Support See Contacting Technical Support on page 293 The Dirty Cache LED flashes during input output operation If the LED shines amber and the power is off there is unsaved data in the cache Do NOT power down the VTrak while this LED is on See Browser Does Not Connect to WebPAM PROe on page 288 for more information LEDs State Dark Green Amber F...

Page 270: ...itical and Fatal Timestamp Date and time the event happened Description A description of the event in plain language Press the up and down arrow keys to scroll through the log Viewing NVRAM Events This screen displays a list of and information about 63 most important events over multiple subsystem startups To display NVRAM events 1 From the Main Menu highlight Event Viewer and press Enter 2 Highli...

Page 271: ...apacity 189 06GB OperationalStatus Degraded MaxContiguousCapacity 11 18GB FreeCapacity 179 68 GB ConfigurableCapacity 179 68GB SupportedRAIDLevels 0 5 10 1E Disk Array Alias DA1 MediaPatrol Enabled PDM Enabled Transport Rebuild Predictive Data Migration Transition Dedicated Spare Drives in the Array Physical Drives in the Array Logical Drives in the Array Locate Disk Array Save Settings CTRL A Res...

Page 272: ...to the User in the following ways Displays yellow s red Xs in Tree View Figure 9 Yellow s and red Xs in Tree View Sends email messages per your configuration Displays popup messages per your configuration To set up email and popup message notification see Setting up User Event Subscriptions on page 67 Figure 10 An example of a popup message Keeps a record in the Event Log ...

Page 273: ...Figure 11 The Event Log Keeps a record in the Event Log Displays full information in Management View Figure 12 A failed disk drive shown in Management View Auto Rebuild Replacement Drive Critical Rebuilding Status Failed Disk Drive ...

Page 274: ...VTrak E Class Product Manual 260 Also see these troubleshooting topics Event Notification Response on page 261 Critical Offline Disk Arrays on page 276 Frequently Asked Questions on page 291 ...

Page 275: ...og page 264 Fibre Channel page 265 Host Interface Controller page 265 Logical Drive page 266 Media Patrol page 267 Online Capacity Expansion page 267 PDM page 268 Physical Disk page 268 PSU Power Supply Units page 270 PSU Fans page 270 RAID Level Migration page 270 Rebuild page 271 Redundancy Check page 272 Resource page 272 Spare Check page 272 Spare Drives page 273 SMART page 273 Stripe Level Mi...

Page 276: ... is removed The battery was disconnected or removed Reinstall the battery See page 215 Battery charging failed Replace the battery See page 215 Battery reconditioning started Battery reconditioning has begun Battery recondition terminated The battery was disconnected or removed during reconditioning Reinstall the battery See page 215 Blowers Blowers have started Normal Blowers have stopped Verify ...

Page 277: ...ser successfully change controller settings See page 101 The controller has new crash information Check the event logs See page 56 Controller temperature is above the threshold warning threshold The VTrak controller is overheating Check for airflow around and through the controller and verify that all fans are working Replace fans as needed Controller temperature is above the critical threshold Th...

Page 278: ...t Technical Support See page 293 Enclosure Enclosure temperature is above the threshold warning threshold The VTrak is overheating Check for airflow around and through the VTrak and verify that all fans are working Replace fans as needed Enclosure temperature is above the critical threshold The VTrak is seriously overheating Check for airflow around and through the VTrak and verify that all fans a...

Page 279: ...st Interface Controller Host interface controller has detected bus reset The initiator sent a reset command If this message appears repeatedly contact Technical Support See page 293 Host interface controller has encountered an unrecoverable error Restart the VTrak See page 207 Host interface controller has received an abort task abort task set clear task set command Result of user action Normal Ho...

Page 280: ...d because of user intervention schedule or a higher priority background activity Logical drive initialization has resumed Initialization has resumed again after a pause Logical drive initialization has stopped Initialization stopped because of user intervention schedule or the logical drive was deleted or went critical or offline Logical drive initialization marks the logical drive offline Initial...

Page 281: ...tion schedule or the logical drive was deleted or went critical or offline Media patrol is aborted due to an internal error System resources are low Reduce system load or restart the VTrak See page 207 Media patrol is queued Media patrol has been set manually or by schedule Media patrol is stopped internally Media patrol stopped because the disk array was deleted or removed Online Capacity Expansi...

Page 282: ...ause PDM is stopped PDM stopped because of user intervention schedule or the logical drive was deleted or went critical or offline PDM is switched to rebuild PDM changed to rebuild because the logical drive went critical PDM is stopped internally The destination drive was removed or used for a rebuild Physical Disk Physical disk is marked online Disk drive restored to normal operation Physical dis...

Page 283: ...ce the disk drive Physical disk negotiation speed is decreased Disk drive had to reduce its data rate If this message appears repeatedly replace the disk drive Previously configured disk is no longer found Disk drive may have failed or was removed from the enclosure Replace or reinstall the disk drive as needed A physical disk has encountered an unknown non ECC media error Disk drive experienced a...

Page 284: ...place the power supply unit PSU 12V 5V 3 3V power is within the range Normal PSU Fans PSU fan has turned on Normal PSU fan has turned off Verify that the power supply is turned on If the fan still does not turn replace the power supply See page 210 PSU fan speed increased Check the VTrak for overheating See page 282 PSU fan speed decreased Temporary overheat condition was corrected PSU fan is malf...

Page 285: ...NV Watermark Watermarks are progress markers left as the result of interrupted RAID migrations If the watermark was cleared migration should finish Array was incomplete due to missing NV Watermark RAID migration was interrupted by a shutdown If array is online try migration again See page 122 If array is offline delete and recreate array See page 118 and page 116 Rebuild Rebuild is started Result ...

Page 286: ...stopped because of user intervention schedule or the logical drive was deleted or went critical or offline Redundancy Check is aborted due to internal error System resources are low Reduce system load or restart the VTrak See page 207 Redundancy Check encountered inconsistent block s Check the logical drive s inconsistent block table See page 131 Rebuild the disk array if necessary page 123 Redund...

Page 287: ...ed A disk drive reported a SMART error If this message appears repeatedly replace the disk drive Stripe Level Migration Stripe Level migration is started Result of settings or user action Normal Stripe Level migration is completed Normal Stripe Level migration is paused Migration paused because of user intervention schedule or a higher priority background activity Stripe Level migration is resumed...

Page 288: ...ed or went critical or offline Synchronization is aborted due to an internal error System resources are low Reduce system load or restart the VTrak See page 207 Synchronization is queued Synchronization is already running on another logical drive in the same array Synchronization is stopped internally Synchronization stopped because the disk array was deleted or removed System VTrak The system is ...

Page 289: ...rmark Watermarks are progress markers left as the result of interrupted RAID migrations If the watermark was cleared migration should finish Array was incomplete due to missing NV Watermark RAID migration was interrupted by a shutdown If array is online try migration again See page 122 If array is offline delete and recreate array See page 118 and page 116 Reported Event Corrective Action ...

Page 290: ...n a disk drive is removed or fails Since the disk array is not fault tolerant the data stored in the disk array is no longer accessible If one disk drive fails all of the data on the disk array is lost You must replace the failed drive Then if the disk array had more than one disk drive delete the disk array and re create it Restore the data from a backup source When a Physical Drive Fails VTrak p...

Page 291: ...ally rebuild the disk array after you replace the failed drive To enable Automatic Rebuild see Making Background Activity Settings on page 59 WebPAM PROe or page 177 CLU To set Hot Spare Policy see Making Spare Drive Settings on page 136 WebPAM PROe or page 182 CLU Rebuild Operation During rebuild The alarm sounds a single short beep repeated No warning icon displays over the Disk Array or Logical...

Page 292: ...ll read and write data to the logical drive However fault tolerance is lost until the Disk Array returns to OK not rebuilding status After a successful rebuild The alarm is silent The Disk Array s Operational Status as OK The rebuilt disk drive Status LED displays steady green Status Activity ...

Page 293: ...osure See Installing Disk Drives on page 13 If you choose to accept the incomplete array 1 Click OK in the incomplete array dialog box 2 Check the operational status of the logical drives in the array If the logical drives are critical or degraded proceed with a rebuild See Rebuilding a Disk Array on page 123 or page 163 If the logical drives are offline contact Technical Support See Contacting Te...

Page 294: ...ive Failed When physical drive status shows failed the physical drive cannot be repaired You must replace the failed drive Physical Drive Fails during Migration VTrak has two methods for migrating a disk array DDF The default setting Slower but reliable NVRAM An optional setting that requires special access Faster but risks data loss Normally RAID level migration is done under the default Disk Dat...

Page 295: ...ls during Transport Transport is the action of moving the physical drives of a disk array To different slots in the same VTrak enclosure From one VTrak enclosure to another If a physical drive fails during a transport or you do not move all of the physical drives to their new locations WebPAM PROe will display an incomplete array See Incomplete Array on page 279 ...

Page 296: ...system in Tree View click on the Enclosure icon The Enclosure screen will display below Figure 14 Enclosure information in Management View In this example a power supply has failed The Enclosure Diagram displays color and motion changes to identify the failed power supply In this case you must replace the power supply Note that the image above was shortened to fit on the page ...

Page 297: ...supply If a cooling unit fan fails you can remove the cooling unit and replace only the fan itself No tools are required for either procedure See page 210 for instructions on replacing the fans Air circulation around the VTrak enclosure may be a more complex problem Use the thermometer icons to help you locate the specific hot spot Check for these conditions Accumulated dust or objects blocking th...

Page 298: ...le until the system is powered and booted again As noted above if a power supply fan fails you must replace the power supply Without the fan to cool it the power supply will overheat and eventually fail anyway No tools are required for the procedure See your page 210 for instructions on replacing a power supply Battery VTrak uses a battery as backup power for the cache Should a power failure occur...

Page 299: ...oller has a different size of memory Each controller sees a different set of configured drives Each controller is running a different version of firmware To obtain this information for a controller click on the Controller icon Information tab and look for Firmware Version and Memory Size To access the controller use a serial connection If you know the controller s IP address you can access the con...

Page 300: ... Connections VTrak uses a serial connection for the command line interface CLI and the command line utility CLU After you set the IP address you can access the CLI and CLU through a network connection also Normally users prefer WebPAM PROe because of its graphic user interface But the CLI and CLU can do the same jobs And they will work when your network connection is down For VTrak you must use th...

Page 301: ... warning to this effect on your PC s monitor If this happens WebPAM PROe may not be able to connect See your network administrator to work out a suitable arrangement Fibre Channel Connections When there is a connection failure use WebPAM PROe to verify that VTrak sees the initiator s See Viewing Fibre Channel Initiators on page 76 If VTrak sees some initiators but not the one you want the problem ...

Page 302: ... to direct your browser to the VTrak and start WebPAM PROe To access the new IP address 1 Start your PC s terminal VT100 or ANSI emulation program 2 Press Enter once to launch the CLI 3 At the Login prompt type administrator and press Enter 4 At the Password prompt type password and press Enter 5 Type net and press Enter administrator cli net CId Port Type IP Mask Gateway Link Virtual Mgmt 192 168...

Page 303: ...o suggest it is corrupted in some way but because it has not been saved to a disk drive Figure 16 The VTrak E310f dirty cache LED Figure 17 The VTrak E310s dirty cache LED If there is unsaved data in the controller s cache the Dirty Cache LED shines amber During this time do NOT power down the VTrak Wait until the LED will goes dark Mgmt UPS 115200 8 N 1 FC 1 FC 2 4 2 1 Gb s 4 2 1 Gb s Dirty Cache...

Page 304: ...VTrak E Class Product Manual 290 ...

Page 305: ...a to DDF conversion feature To use the conversion feature you must restart the VTrak after installing disk drives from an older system VTrak E Class does not support Parallel ATA PATA disk drives Note that if you move the disk drives from the VTrak E310f s to the older subsystems they will not recognize your disk array or logical drive How can I tell when the VTrak has fully booted When the VTrak ...

Page 306: ...ass you point your browser directly to the VTrak rather than a server Also with E Class you do not have to create a subsystem because the subsystem already exists Why can a RAID 1 logical drive on VTrak consist of only two disk drives On VTrak RAID 1 logical drives work in mirrored physical drive pairs You could create up to six RAID 1 logical drives Or you can create a single RAID 10 logical driv...

Page 307: ...ut deliberately leaving one power supply off negates this advantage In addition leaving one power supply off reduces air flow through the VTrak enclosure and can contribute to overheating Always switch on both power supplies Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of our ...

Page 308: ...0 40 235 2600 If you wish to write us for support Promise Technology Europe B V Science Park Eindhoven 5542 5692 EL Son The Netherlands E mail Support e Support On Line Fax Technical Support 49 0 2 31 56 76 48 29 Attn Technical Support Phone Technical Support 49 0 2 31 56 76 48 10 If you wish to write us for support Promise Technology Germany Europaplatz 9 44269 Dortmund Germany E mail Support e S...

Page 309: ...romise Technology Inc 2F No 30 Industry E Rd IX Science based Industrial Park Hsin Chu 30075 Taiwan R O C E mail Support e Support On Line Fax Support 86 10 8857 8015 Attn Technical Support Phone Support 86 10 8857 8085 8095 If you wish to write us for support Promise Technology China Room 1205 Tower C Webok Time Center No 17 South Zhong Guan Cun Street Hai Dian District Beijing 100081 China ...

Page 310: ...isaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any wa...

Page 311: ... Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the pr...

Page 312: ...ging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay fo...

Page 313: ...h this procedure see the instructions that came with your MIB browser Adding a Second Controller If your VTrak E Class subsystem shipped with one controller you can add a second controller The second controller must have The same Firmware version as the currently installed controller The same amount of SDRAM as the currently installed controller To obtain this information for the currently install...

Page 314: ...rmation 5 Power up the subsystem and launch WebPAM PROe 6 Click on the Controllers icon in the Tree then look at the Information tab in Management view If the controllers Operational Status is OK the installation was successful If one of the controller s Operational Status is Missing one of the controllers went into maintenance mode See page 285 7 With the second controller successfully installed ...

Page 315: ...ce 4 Grasp the top section near the thumbscrews and lift it off the bottom section 5 Place the battery assembly into the bottom section of the cooling unit as shown in Figure 1 6 Install the two screws that came with the battery assembly as shown 7 Attach the wiring harness from the battery assembly to the circuit board in the cooling unit as shown Figure 1 Installing the mounting screws and attac...

Page 316: ...VTrak E Class Product Manual 302 ...

Page 317: ... 230 B background activities deleting schedule 63 list of scheduled 62 running 61 background activities cont scheduling 62 settings 59 177 view 59 batteries 106 151 battery failure 284 recondition 107 151 replace 215 reported events 261 262 Battery Reconditioning 62 BBU reported events 263 blower reported events 262 263 browser does not connect 288 buzzer settings 107 203 sounding 250 276 test 107...

Page 318: ...ion 100 147 locate 99 148 maintenance mode 285 management port settings 71 missing 285 300 replace 218 reported events 263 264 265 266 controller cont settings 101 147 statistics 101 unsaved data in cache 289 view 99 controller LED 27 251 controller status LED 255 cooling unit LED 254 status 105 150 counter sink screws 13 create 38 disk array 114 156 238 logical drive 120 spare drive 135 181 user ...

Page 319: ...sition 125 transport 125 162 transport ready 119 161 view 114 disk drive carrier 13 disk drives installing 12 disk status LED 28 103 252 276 277 278 DMA mode SATA drives 110 153 download firmware image file 205 208 drive slot numbering 12 E edit LUN map 83 185 email service 85 190 settings 84 190 test message 68 84 email messages 258 enable LUN masking 82 184 enclosure information 105 149 locate 1...

Page 320: ...PAM PROe 205 firmware image file download 205 208 firmware update from PC 206 from TFTP server 205 208 WebPAM PROe 205 208 flush interval controller cache 102 148 force offline 112 155 force online 112 155 forced unlock 64 FRU LED 27 251 FRU status LED 253 FRU VPD 105 149 full initialization 130 168 G GB Truncate 102 148 239 global spare drive 134 135 136 181 182 Group Rounding 102 148 239 H HBA c...

Page 321: ...99 148 255 cooling unit 254 dirty cache 99 148 255 289 disk status 28 103 252 276 277 278 Ethernet connector 287 fan 254 LED cont FRU 27 291 251 FRU status 253 heartbeat 27 251 291 logical drive 27 251 276 power 27 251 291 power supply 254 power activity 27 252 red or amber 251 RJ45 connector 287 locate controller 99 148 disk array 165 enclosure 103 152 logical drive 169 physical drive 109 110 155...

Page 322: ...132 M MAC address 30 main menu CLU 141 maintenance mode 31 34 71 170 285 management connection Fibre Channel 15 SAS 20 management port virtual 30 Media Patrol 124 defined 244 enable 41 60 117 159 162 177 reported events 267 run 61 144 schedule 62 MIB files 299 migrate disk array 122 163 reported events 270 Migration 60 177 missing controller 285 mount VTrak in a rack 10 N NetSend recipients 90 195...

Page 323: ...8 269 select for array 41 117 159 select for spare 135 181 stale and PFA condition 112 154 277 280 statistics 111 physical drive cont supported 291 write cache 110 153 physical drive settings 111 physical drives AAMUX 12 13 global settings 109 153 list 109 physical drives installing 12 popup messages 258 port settings Fibre Channel 73 74 172 SAS 78 175 port statistics Fibre Channel 75 173 SAS 79 1...

Page 324: ...d block threshold 60 178 Rebuild 59 177 rebuild disk array 123 163 277 reported events 271 rebuild manual 123 rebuilding disk array 119 161 logical drive 127 recipients NetSend 90 recondition a battery 107 151 red X 250 258 282 Redundancy Check 60 62 63 130 169 178 reported events 272 redundancy subsystem 56 144 regulatory statements 7 releasing lock 64 145 renewing lock 64 145 repair returning pr...

Page 325: ... 20 initiator 79 133 176 management connection 20 port settings 78 175 port statistics 79 176 SAS HBA card 21 22 24 scheduling background activities 62 sector size 41 118 121 159 165 sector size defined 235 security certificate 43 serial cable connections 26 serial connection 140 setting up 29 setting lock 64 145 settings background activities 59 177 buzzer 107 203 CIM 89 194 controller 101 147 co...

Page 326: ...5 149 spare drive 134 subsystem lock 63 145 Storage Network 54 stripe level migration reported event 273 stripe size 41 117 121 159 165 stripe size defined 235 subsystem alias 55 144 date and time 31 33 56 145 fully booted 291 information 55 lock 63 64 145 maintenance 205 management port settings 71 170 Media Patrol 144 redundancy 56 144 restart 98 202 207 208 209 shutdown 97 200 subsystems loggin...

Page 327: ...er database export 92 import 93 user sessions viewing 70 username and password CLI CLU 29 140 WebPAM PROe 37 46 users view 66 187 V view background activities 59 controllers 99 disk arrays 114 enclosure 103 Fibre Channel logged in devic es 76 172 Fibre Channel port settings 73 Fibre Channel port statistics 75 173 list of all logical drives 138 lock status 63 LUN map 82 physical drives 109 schedule...

Page 328: ...3 Event Frame 52 Header 50 interface 49 log in 36 46 log out 42 53 Management View 52 no browser connection 288 problem reporting 258 276 times out 292 Tree View 51 username and password 37 46 WebPAM PROe initial setup using 36 write cache policy 42 118 121 129 159 165 write cache policy defined 237 write cache physical drive 110 153 write check table 132 Y yellow 250 258 282 ...

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