Promise Technology FastTrak TX2650, User Manual

Page 1: ...FASTTRAK TX4650 TX2650 USER MANUAL Version 1 0...

Page 2: ...contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential...

Page 3: ...ng Your Logical Drive 12 Installing WebPAM 15 Utility Server 15 Java Runtime Environment 16 Operating System Support 16 Browser Support 16 Installation 16 Chapter 3 Installing Drivers 23 FastTrak Driv...

Page 4: ...Creating a Logical Drive 40 Creating Two Logical Drives 43 Deleting a Logical Drive 49 Viewing the Controller Configuration 51 Responding to Logical Drive Problems 52 Finding a Failed Drive in FastBu...

Page 5: ...Physical Drive 78 Managing Logical Drives 80 Viewing All Logical Drives 80 Creating a Logical Drive 80 Creating a JBOD 84 Deleting a Logical Drive or JBOD 88 Viewing Logical Drive Information 88 Maki...

Page 6: ...AID 0 116 RAID 1 116 RAID 5 117 RAID 10 117 JBOD 117 Other Logical Drive Features 118 Stripe Block Size 118 Initialization 118 Gigabyte Boundary 118 Hot Spare Drive 118 Cache Setting 119 Logical Drive...

Page 7: ...table of contents chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful...

Page 8: ...650 as cost effective high performance RAID controller cards that add performance and or reliability to PC desktops and or servers using SATA and SAS drives FastTrak TX4650 The FastTrak TX4650 has fou...

Page 9: ...a handling When a replacement physical drive is later installed FastTrak TX4650 or TX2650 will rebuild the data to the replacement physical drive from the remaining mirrored drive to restore fault tol...

Page 10: ...rall system performance Independent data channels for SATA and SAS drives Drives can multiply their data transfer performance when striped together and each drive uses a separate data channel Supports...

Page 11: ...generation SATA hard drives Complies with Serial ATA 2 6 Specification Provides enclosure and drive monitoring compatibility Tested compatibility to coexist with motherboards that have integrated IDE...

Page 12: ...ual 6 Specifications Low profile printed circuit board PCI Express x1 Slot Controller card dimensions H x W 2 70 x 4 43 inches 68 5 x 112 5 mm Operating temperatures 32 to 122 F 0 C to 50 C Operating...

Page 13: ...s listed below FastTrak TX4650 or TX2650 card Low profile bracket Quick Start Guide 0 65 m 26 inch SATA data to SFF 8482 data power cables Four for TX4650 two for TX2650 CD with Promise RAID Managemen...

Page 14: ...open PCI E slot 3 Fasten the controller card bracket to the system s frame 4 Attach your system case s 2 or 4 pin LED cable to the LED connector on the FastTrak TX4650 or TX2650 card Note The FastTrak...

Page 15: ...s on the FastTrak TX2650 card TX4650 I2C SMBus Connector for SuperSwap Port 3 FastTrak TX4650 card Global LED Connectors Port 1 Port 4 Port 2 Individual LED Connectors TX2650 I2C SMBus Connector for S...

Page 16: ...Guide or User Manual To connect the FastTrak card using a SuperSwap enclosure 1 Install the SuperSwap enclosure into your system 2 Install the physical drives into your SuperSwap enclosure 3 Do one o...

Page 17: ...osure To connect the FastTrak card without a SuperSwap enclosure 1 Install the physical drives into the open drive bays of your system 2 Attach the SATA end of a SATA data to SFF 8482 data power cable...

Page 18: ...f this is the first time you have booted with the FastTrak card and drives installed the Promise onboard BIOS will display the following screen below 2 Press the Ctrl F keys to display the FastBuild U...

Page 19: ...LD Menu for the logical drive number you selected will next appear below 5 Choose the RAID Level you want In the Define LD Menu section press the Spacebar to toggle through logical drive types RAID 0...

Page 20: ...ogical drive Assign the appropriate number of physical drives to your logical drive 8 Press Ctrl Y to save your logical drive configuration If you set Fast Init to ON the following message displays Pr...

Page 21: ...tTrak RAID Controller card the Host PC Figure 3 WebPAM on a network Important Install the FastTrak software driver for your operating system before installing WebPAM See Chapter 3 Installing Drivers o...

Page 22: ...ne of the following browsers Internet Explorer Mozilla Firefox Netscape Navigator If you do not have one of the above browsers install the browser first and make it the default browser Then install We...

Page 23: ...r CD ROM drive 3 In the CD window double click the webpam bin icon to begin installation right 4 When the Run or Display dialog box appears click Run in Terminal After several moments the Terminal win...

Page 24: ...eement option Then click the Next button 7 When the Choose Install Folder screen appears above make your selection of a folder for the WebPAM applications you are installing The default folder is C Pr...

Page 25: ...l connections involving the Internet or outside your company firewall Security options are invisible to authorized users Promise Technology provides a default certificate for the server as well as for...

Page 26: ...have the option of choosing Local Monitoring Only If you check this option you can only log into WebPAM from the Host PC You cannot log into WebPAM over a network If you do not check this option you...

Page 27: ...0 When the Ready to Install screen appears above click the Install button 11 When the Install Complete screen appears above the installation process is finished Click the Finish button to go to the Pr...

Page 28: ...llation Go to Chapter 5 WebPAM on page 53 for information about using WebPAM Important Registration of your FastTrak and WebPAM provides useful information that helps Promise Technologies to offer bet...

Page 29: ...tem page 31 Confirming Driver Installation page 31 Windows 2000 New OS Installation page 32 Existing System page 33 Confirming Driver Installation page 33 Red Hat Linux Enterprise 5 0 New OS Installat...

Page 30: ...sk Copy Utility opens 4 Click the Create button in the Utility A confirmation box appears 5 Click the Yes button in the confirmation box The utility prepares your driver diskette When the utility is f...

Page 31: ...automatically If the display screen does not open open the CD manually in your graphic user interface 3 Click the Linux Driver button 4 Manually copy the driver image file to your PC s hard drive or a...

Page 32: ...a USB memory stick with the FastTrak driver to the USB port 4 In the Load Driver dialog box click the Browse button 5 In the Browse for Folder dialog box click the diskette or USB stick then click the...

Page 33: ...key 3 Choose Promise FastTrak TX 4650 2650 tm Controller from the list that appears on screen and then press the Enter key 4 If using a driver that has not been digitally signed by Microsoft you will...

Page 34: ...sert the FastTrak driver diskette into drive A and press Enter 4 Choose Promise FastTrak TX 4650 2650 tm Controller from the list that appears on screen and then press the Enter 5 Press S to use the d...

Page 35: ...4650 2650 tm Controller from the list that appears on screen and then press the Enter key 4 If using a driver that has not been digitally signed by Microsoft you will be asked if you want to continue...

Page 36: ...the FastTrak driver diskette into drive A and press Enter 4 Choose Promise FastTrak TX 4650 2650 tm Controller from the list that appears on screen and then press the Enter 5 Press S to use the drive...

Page 37: ...e list that appears on screen and then press the Enter key 4 If using a driver that has not been digitally signed by Microsoft you will be asked if you want to continue the installation Click Continue...

Page 38: ...rated press S to specify an Additional Device s 3 Insert the FastTrak driver diskette into drive A and press Enter 4 Choose Promise FastTrak TX 4650 2650 tm Controller from the list that appears on sc...

Page 39: ...ific driver then click Next 5 When the Windows 2000 supported SCSI adapter drivers list appears click Have disk 6 Insert the FastTrak driver diskette in drive A 7 Type A Win2000 in the text box Click...

Page 40: ...d press OK to continue insert the driver diskette into the floppy drive and click OK 5 Continue with the installation normally Existing System 1 Insert FastTrak driver diskette into the floppy drive 2...

Page 41: ...ease insert the Driver Update floppy CDROM insert the FastTrak driver disk then press Enter 5 When the Driver Update Menu pops up click OK then click Back to return to the installer 6 Follow the on sc...

Page 42: ...FastTrak TX4650 TX2650 User Manual 36...

Page 43: ...on ID An identification number assigned to each logical drive by the BIOS Mode The RAID mode level configuration of the logical drive Size The data capacity of the logical drive in MB Megabytes Track...

Page 44: ...can create a new logical drive and copy your data to it from the last tape backup or other device For RAID 1 5 or 10 two or more physical drives in the logical drive have failed For a RAID 0 or JBOD o...

Page 45: ...TA and the drive s data rate in Gb s Capacity MB Reflects the capacity in MB megabytes of the physical drive The effective capacity of the physical drive is slightly smaller than its maximum rated cap...

Page 46: ...o logical drives on the same set of physical drives See Creating Two Logical Drives on page 43 To create a logical drive 1 From the Main Menu screen press 2 to display the Define LD Menu 2 Press the a...

Page 47: ...t option Option choices depend on the RAID Level you selected Fast Init erases the Master Boot Record MBR of the physical drives when this feature is set to ON ON is recommended Gigabyte Boundary enab...

Page 48: ...gical drive and perform the Fast Initialization The Modify Array Capacity message displays 7 Press any key to continue The Define LD menu displays your new logical drive 8 Press Esc to exit to the Mai...

Page 49: ...t of physical drives You can also create one logical drive on a set of physical drives See Creating a Logical Drive on page 40 To create a logical drive 1 From the Main Menu screen press 2 to display...

Page 50: ...9 for more information 4 Press the down arrow key to move to the next option Option choices depend on the RAID Level you selected Fast Init erases the Master Boot Record MBR of the physical drives whe...

Page 51: ...ress Ctrl Y again to create the logical drive and perform the Fast Initialization The Modify Array Capacity message displays 7 Press Ctrl Y to continue The Define LD Menu displays the maximum availabl...

Page 52: ...define and press Enter to select it The Define LD Menu appears for the logical drive number you selected Note the reduced capacity of the physical drives used for the first logical drive 10 Choose th...

Page 53: ...ON ON is recommended Gigabyte Boundary enables replacement of a failed physical drive with a slightly smaller physical drive when this feature is set to ON ON is recommended Stripe Block Size Set to...

Page 54: ...Main Menu Press Esc again to exit the Utility 15 Press Y to restart your computer You have successfully created a new RAID logical drives You must be partition and format your new logical drive befor...

Page 55: ...u for the selected logical drive appears Caution Deletion of an existing logical drive will result in the loss of all data saved on the logical drive Record all logical drive information including RAI...

Page 56: ...0 TX2650 User Manual 50 3 Press Ctrl Y to confirm deletion of the logical drive The screen returns to the Delete LD Menu The deleted logical drive no longer appears in the Menu Press Esc to return to...

Page 57: ...r Configuration Options screen below The information in the System Resources section might be helpful for troubleshooting purposes The system IRQ used by the FastTrak card ATA IO Base Address Host IO...

Page 58: ...mation Finding a Failed Drive in FastBuild 1 Press Ctrl F to enter the FastBuild Utility 2 In the Main Menu press 1 to display View Drive Assignments then look for a physical drive that was present be...

Page 59: ...ar Connection WebPAM uses an HTTP connection http Enter the Host PC s IP address 127 0 0 1 or localhost Enter the Port number 8080 Add to launch WebPAM promise Together your entry looks like this http...

Page 60: ...wn above applies to a log in at the Host PC When you log in over a network you will enter the Host PC s actual IP address Figure 3 The WebPAM login screen When the login screen appears above 1 Type ad...

Page 61: ...ID and Password are case sensitive Logging out of WebPAM There are two ways to log out of WebPAM Close your browser window Click Logout on the WebPAM banner below After logging out you must enter your...

Page 62: ...nto the Display Name field The display name could be the User s actual name 5 Type a password into the Password field Use up to 8 letters and numbers but no spaces or other characters 6 Type the same...

Page 63: ...User Management icon 2 Click the User ID link The user s information displays 3 Click the Events tab Right Meaning Creation Permission to create a logical drive and a spare drive Deletion Permission...

Page 64: ...f the window See the table on the next page 5 Click the Submit button Event Notification Severity Levels Error Events Disk Setdown Disk NON ECC Error Disk S M A R T Error Array Offline Synchronization...

Page 65: ...dia Patrol Paused Disk Media Patrol Resumed Disk Media Patrol Aborted Array Online Array Created Array Deleted Array Cache Mode Changed Array Auto Cache Mode Changed Synchronization Started Synchroniz...

Page 66: ...o set a user s Net Send IP address 1 Under Administrative Tools in Tree View click the User Management icon 2 Click the User ID link for the user whose Net Send IP address you want to set 3 Click the...

Page 67: ...in Tree View click the User Management icon 2 Click the Delete tab 3 Check the box to the left of the user you want to delete 4 Click the Delete button 5 In the Confirmation box click the OK button C...

Page 68: ...on 3 Click your User ID link 4 Click the Settings tab 5 Type a new password in the New Password field 6 Retype the new password in the Retype Password field 7 Click the Submit button Important If a us...

Page 69: ...ss 1 Under Administrative Tools in Tree View click the User Management icon 2 Click the User ID link for the user whose email address will change 3 Click the Settings tab 4 Type a new email address in...

Page 70: ...gn rights for this user Uncheck the boxes to remove rights for this user 6 Click the Submit button Right Meaning Creation Permission to create a logical drive and a spare drive Deletion Permission to...

Page 71: ...in over a network the actual IP address of the PC or server with the FastTrak card is shown The Information tab displays with information about the Host PC WebPAM Version The version number of the Web...

Page 72: ...on icon 2 Enter the Sender s address in the Email Sender field Be sure the sender has an account in your email system See your IT administrator 3 Enter your email server in the Email Server field 4 Ke...

Page 73: ...raph of the FastTrak TX4650 or TX2650 card installed in your system To display this screen in Management View click the FastTrak icon in Tree View If you have multiple FastTrak controller cards in the...

Page 74: ...displays with information about the controller Product Name The Promise product name for this controller BIOS Version Version number of the controller s BIOS Driver Version Version number of the cont...

Page 75: ...Low setting assigns most of the system resources to handling read write requests Read write requests are handled at nearly normal speed while the background processes take longer Automatic Rebuild Sta...

Page 76: ...iewing Scheduled Actions To view scheduled actions 1 Click the Controller icon in Tree View 2 Click the Schedule tab The Schedule tab lists all scheduled background processes such as Rebuild Media Pat...

Page 77: ...controller The locking mechanism isolates the controller during maintenance operations and other periods when you want to avoid interruption from other users trying to access the logical drives under...

Page 78: ...you to restore all of the controller s settings to their default values Use this function for diagnosis and to clear any erroneous user settings To restore the default controller settings 1 Click the...

Page 79: ...stTrak card including their port numbers capacity status and assignments To access Physical Drive View click the Physical Drive View icon in Tree View Viewing Physical Drives below Viewing Physical Dr...

Page 80: ...Port Number The FastTrak port to which this physical drive is attached Target ID The SCSI target number of this physical drive Enclosure The model of SuperSwap enclosure in which the physical drive is...

Page 81: ...ical drive The options displayed are those features the physical drive supports To make physical drive settings 1 Click the Physical Drive View icon in Tree View 2 Click the Physical Drive icon 3 Clic...

Page 82: ...o your PC s system log and to the physical drive s Bad Sector Log see page 77 This action triggers a BSL update message and an email message if you enabled that notification option see page 57 On Dema...

Page 83: ...Physical Drive View icon in Tree View 2 Click the Physical Drive icon 3 Click the Media Patrol tab in Management View 4 Click the Disable option Checking the Bad Sector Log On occasion an error can ar...

Page 84: ...g to a Critical or Offline Logical Drive on page 101 On non fault tolerant RAID 0 or JBOD logical drives the physical drive remains online Backup your data replace the physical drive create a new logi...

Page 85: ...wap enclosure If you remove the physical drive the Status LED stops blinking the Activity LED goes dark and WebPAM will report that the physical drive was unplugged When you replace the drive the LEDs...

Page 86: ...e is a collection of physical drives in a RAID To create a new logical drive 1 Click the Logical Drive View icon 2 Click the Create tab The Select RAID Level screen appears Viewing All Logical Drives...

Page 87: ...The Select Drive Group screen appears 4 In the Select Drive Group screen click the option button for one of the following Free Drives Select all Free unassigned physical drives Logical Drive If you pr...

Page 88: ...ogical Drive Size field To use the maximum capacity check the Use Maximum Capacity box 7 Click the physical drives to select them Available drives have a black frame Selected drives have a red frame 8...

Page 89: ...aximum Capacity box in step 6 11 Choose an Initialization method from the Initialization dropdown menu Fast Initialization Erases the Master Boot Record MBR of the physical drives being added to the l...

Page 90: ...ting a JBOD With FastTrak a JBOD is one or more physical drives that function independently The is no concatenation among multiple JBOD drives If you attach a physical drive that was initialized using...

Page 91: ...Chapter 5 WebPAM 85 3 Click the option button beside JBOD then click the Next button The Select Drive Group screen appears 4 Click the Next button to continue The Select Drives screen appears...

Page 92: ...5 Click the physical drives to select them Available drives have a black frame Selected drives have a red frame 6 Click the Next button The Assign a Name screen appears 7 Click the Next button to cont...

Page 93: ...ce is not recommended 9 Click the Finish button If there are physical drives available the Select RAID Level screen appears again where you can create an additional logical drive Click the Logical Dri...

Page 94: ...ton 6 In the Warning box click the OK button The selected logical drive is deleted Viewing Logical Drive Information Logical Drive View provides a list of all logical drives currently on the Host PC T...

Page 95: ...ures that do not apply have grayed tabs Making Logical Drive Settings Logical Drive Settings allows you to assign or change the name of a logical drive To make logical drive settings 1 Click the Logic...

Page 96: ...ollowing logical drive migration From To Result RAID 0 1 drive RAID 0 2 3 or 4 drives Increased performance and capacity RAID 1 2 drives Adds redundancy RAID 5 3 or 4 drives Adds capacity and redundan...

Page 97: ...View 2 Click the Logical Drive icon of the logical drive you want to migrate 3 Click the Migration tab in Management View 4 Click the free physical drive to select it Available drives have a black fra...

Page 98: ...ration Scheduled Scheduling allows you to perform the Migration at a time when there is less demand on the RAID system To schedule a Migration 1 Click the Logical Drive View icon in Tree View 2 Click...

Page 99: ...le option Rebuilding a Logical Drive Rebuilding refers to the process of repairing a logical drive by reconstructing the data on a failed or removed physical drive This feature applies to RAID 1 5 and...

Page 100: ...buttons to pause and resume the Rebuild Click the Abort button to stop the Rebuild After an abort click the Restart button to start the Rebuild from the beginning zero percent Scheduled Scheduling al...

Page 101: ...tart time Start time is based on a 24 hour clock 7 Click the Start At field to display a popup calendar 8 Click the start date in the calendar or enter a date manually 9 Click the Schedule button Canc...

Page 102: ...ee Creating a Spare Drive on page 107 Automatic Rebuild Status is Enabled See Making Controller Settings on page 68 WebPAM will report the automatic rebuild in its user interface as well as via popup...

Page 103: ...itialization the same action as Synchronization takes place You can set up a Synchronization or Redundancy Check to Begin immediately on demand Begin at the time and date you specify See page 98 On De...

Page 104: ...edundancy Check at a time when there is less demand on the RAID system Synchronization and Redundancy Check are recurring operations For this reason there is no date setting To schedule a Synchronizat...

Page 105: ...tion When logical drive is first created you can choose one of three methods for initialization Fast Initialization Erases the reserve and master boot sectors of the physical drives being added to the...

Page 106: ...an rebuild the logical drive and access your data This condition occurs when a single physical disk drive from a RAID 1 logical drive is connected to the FastTrak Controller card This feature does not...

Page 107: ...s lost You must replace the failed drive If the logical drive had more than one physical drive delete the logical drive and re create it Then restore the data from a backup source When a Physical Driv...

Page 108: ...icons to verify the condition of the logical drive In this example the Status is Critical and Background activity is Idle This combination indicates that there is no automatic rebuild so you must tak...

Page 109: ...he failed physical drive with a new one of equal or greater capacity Then rebuild the logical drive See Connecting the FastTrak Card on page 10 and the SuperSwap User Manual for more information about...

Page 110: ...monitor Rebuild progress on the Logical Drive Rebuild tab When the Rebuild is finished your logical drive will be Functional again If you have a RAID 1 or a three drive RAID 5 logical drive you can se...

Page 111: ...Enclosures Enclosure View provides a list of all enclosures currently installed in the Host PC To view a list of your enclosures click the Enclosure View icon in Tree View Viewing Enclosure Informati...

Page 112: ...repair operations refer to the SuperSwap User Manual LEDs State Status Activity Enclosure Green Physical drive is present and ready Physical drive is present and ready Normal status Blinking n a Read...

Page 113: ...pports a sufficient number of physical drives to configure a spare drive Viewing Spare Drives Logical Drive View provides a list of all logical drives currently on the Host PC To access Logical Drive...

Page 114: ...ives have a red frame 4 Click the Create button The Spare Drive is created Click on the Information tab to see it Deleting a Spare Drive To delete a spare drive 1 Click the Spare Drive View icon 2 Cli...

Page 115: ...uring bootup press Ctrl F to enter the FastBuild setup to select from menu settings Introduction to RAID RAID Redundant Array of Independent Disks allows multiple hard drives to be combined together i...

Page 116: ...l drives are recommended for performance as well as data storage efficiency The logical drive s data capacity is equal to the number of drive members multiplied by the smallest logical drive member s...

Page 117: ...f a spare physical drive is present the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining good drive Figure 2 RAID 1 Mirrors identical data...

Page 118: ...s for your system The block size must be set at the time the logical drive is created and cannot be adjusted dynamically RAID 5 makes efficient use of hard drives and is the most versatile RAID Level...

Page 119: ...a data mirror on one drive pair and stripes it over two drive pairs The data capacity is similar to a RAID 1 logical drive with half of the total storage capacity dedicated for redundancy An added pl...

Page 120: ...llows CH indicates channels on the FastTrak Controller card A B indicates which striped pair the drive belongs to 1 2 indicates which part of stripe data Under RAID 10 the array maintains data integri...

Page 121: ...D capacity is equal to the size of the physical drive itself JBOD appears in the User Interface as one individual drive There are no performance or fault tolerance features When one disk fails all dat...

Page 122: ...into blocks and each block is written to a separate physical drive I O performance is greatly improved by spreading the I O load across many channels and drives No parity calculation overhead is invo...

Page 123: ...te transfer rate Disk failure has a medium impact on throughput File and Application servers WWW E mail and News servers Intranet servers Most versatile RAID level Advantages Disadvantages Implemented...

Page 124: ...fault tolerant logical drives RAID 1 5 and 10 Gigabyte Boundary affects a replacement physical drive used in a logical drive Normally when an physical drive fails the replacement drive must be the sam...

Page 125: ...650 because the controller only supports two physical drives Cache Setting The cache is set to Write Through for the FastTrak TX Series RAID controller card Logical Drive Migration To migrate a logica...

Page 126: ...drives RAID 0 3 or 4 drives Increased performance and capacity RAID 5 3 or 4 drives Adds capacity and redundancy RAID 10 4 drives Adds capacity and redundancy RAID 0 3 drives RAID 0 4 drives Increased...

Page 127: ...drive 2 TB Additional capacity might appear as unpartitioned and unformatted At this point you can format the unpartitioned unformatted capacity as a second logical drive Important The Target logical...

Page 128: ...FastTrak TX4650 TX2650 User Manual 122...

Page 129: ...ng What kind of hard drives can I use for a FastTrak logical drive You can use any Serial ATA SATA or Serial Attached SCSI SAS physical disk drives to create logical drives on the FastTrak TX Series R...

Page 130: ...CI IRQ resources Setting the IRQ for a particular PCI slot will be different depending on the motherboard BIOS This setting is usually made in the PCI Configuration and or Plug and Play PnP section of...

Page 131: ...a different controller such as the one integrated on the motherboard Only Single drive RAID 0 and RAID 1 logical drive configurations allow a physical drive to be accessed individually on another cont...

Page 132: ...tup screen for a RAID 1 5 or 10 logical drive a physical drive has failed or is not responding See Responding to a Critical or Offline Logical Drive on page 101 Physical drives cannot be formed into a...

Page 133: ...tition and format the logical drive using your PC s operating system See Appendix A Partition and Format on page 137 Unable to partition or format logical drive See The logical drive constantly goes c...

Page 134: ...Windows Installation Issues How can I change the system boot sequence in order to boot from the FastTrak logical drive The boot sequence is controlled by the system BIOS The system BIOS recognizes the...

Page 135: ...ing WebPAM on page 15 Performance Tips Here are some tips that may optimize performance in a RAID 0 striped logical drive If you are using an audio video editing card we also recommend reviewing your...

Page 136: ...ormation including motherboard and CPU type hard drive model s SAS SATA ATA ATAPI drives devices and other controllers Technical Support Services United States The Netherlands Promise Online Web Site...

Page 137: ...any E mail Support e Support On Line Fax Support 0039 06 367 12400 Attn Technical Support Phone Support 0039 06 367 12626 If you wish to write us for support Promise Technology Italy Piazza del Popolo...

Page 138: ...rt On Line Fax Support 86 10 8857 8015 Attn Technical Support Phone Support 86 10 8857 8085 8095 If you wish to write us for support Promise Technology China Room 1205 Tower C Webok Time Center No 17...

Page 139: ...r or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items...

Page 140: ...remedy and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from anoth...

Page 141: ...turn ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to You must follow the packaging guidelines for returning products...

Page 142: ...roduct s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be unde...

Page 143: ...system can work In the example below we show how this is done in Windows A similar procedure is required for Linux PCs However partitioning and formatting in Linux is not automated therefore please r...

Page 144: ...izard 4 In the following windows select Disk 1 to Initialize Do not select any disks to Convert Click the Finish button to Initialize the logical drive 5 Right click the Unallocated portion of Disk 1...

Page 145: ...available drive letter of your choice Choose Format this partition with the following settings File system NTFS Allocation unit size Default Volume label Enter your choice of name Do not check Perform...

Page 146: ...FastTrak TX4650 TX2650 User Manual 140 When formatting is complete your logical drive will appear as a hard drive in the Disk Management window above and the My Computer window below...

Page 147: ...BIOS File 1 Go to the Promise website www promise com support 2 Click Downloads 3 Click the Select Product popup menu and choose FastTrak TX4650 or TX2650 depending on which FastTrak controller you ha...

Page 148: ...of the BIOS upgrade file for your FastTrak 4 Type corresponding line at the A prompt TX4650 type pflasht3 f 4650_sr5 bin and press Enter TX2650 type pflasht3 f 2650_r01 bin and press Enter Note that...

Page 149: ...propriate driver for your system 6 Click the driver you want 7 In the File Download dialog box click the Save button 8 In the Save As dialog box direct the driver to save to a convenient location on y...

Page 150: ...2650 tm Controller and choose Update Driver 5 In the Hardware Update Wizard choose No not this time and click Next 6 In the Hardware Update Wizard choose Install from a list or specific location Adva...

Page 151: ...lling a driver on an existing OS Is it true y n type Y and press Enter 7 Run cd umount media floppy 8 Remove the FastTrak Driver diskette 9 Run reboot to restart the system SuSE Linux Server 10 1 Inse...

Page 152: ...Promise provides versions of WebPAM software for Windows and Linux Be sure you select the appropriate version for your system 6 Click the WebPAM you want 7 In the File Download dialog box click the S...