Promise Technology SmartStor NAS, Product Manual

Page 1: ...SMARTSTOR NAS Product Manual Version 1 0 ...

Page 2: ... inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implied including but...

Page 3: ...a UNIX or Linux PC 18 4 3 Setting up a Network Drive on a Mac 22 4 4 Connecting a USB Printer to SmartStor 26 4 5 Setting up the Print Server on SmartStor 26 4 6 Setting up Windows Printing 27 4 7 Setting up Linux Printing 29 4 8 Setting up Mac Printing 32 4 9 Connecting a USB Drive 34 4 10 Disconnecting a USB Drive 36 Chapter 5 SmartNAVI 37 5 1 Setting up the SmartStor 37 5 2 Managing Users and G...

Page 4: ...er 8 Troubleshooting 216 8 1 Responding to an Audible Alarm 216 8 2 Checking the System Status LED 216 8 3 Checking Disk Status LEDs 216 8 4 Replacing a Failed Disk Drive 217 8 5 Checking RAID Volume Status in WebPASM 217 8 6 Checking File System Status in WebPASM 219 8 7 Checking the Event Log in WebPASM 220 8 8 Checking Enclosure Status in WebPASM 224 8 9 Solving Network Connection Problems 225 ...

Page 5: ...cluded are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention to an essential step or point required to complete a task Important items include things often missed Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them Warning A Warning notifies you of pro...

Page 6: ...inux client support Yes Yes AFP Mac Yes Yes Bonjour Yes Yes Windows AD Service Yes Yes Web Advance Management WebPASM 2 0 AJAX WebPASM 2 0 AJAX Client Management Utility SmartNAVI 2 0 SmartNAVI 2 0 HTTPS Yes Yes Web File Management Yes Yes NAS Remote Replication Yes No External HDD Backup restore Backup restore Backup restore FTP Server Yes Yes Web Download Station BT emule HTTP FTP BT emule HTTP ...

Page 7: ...ower on off schedulely Yes Yes Disk Spin Down Yes Yes Max User Accounts 512 512 Max Group 256 256 Max Shared Folder 1024 1024 Max Concurrent Connections 64 64 Max Mail Alert e mail address 32 32 UPS Support Yes Yes Network Recycle Bin Yes Yes Dynamic DNS Yes Yes ...

Page 8: ...package Ethernet cable Power cord CD with SmartNAVI software Product Manual and Quick Start Guide Warning The electronic components within the SmartStor are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the SmartStor or its subassemblies Important To configure the SmartStor you must install SmartNAVI See Installing the SmartNAVI Re...

Page 9: ...martStor 2 Bay NAS Front View Figure 2 SmartStor 2 Bay Rear View System Status LED Power Button Ethernet Activity LED Drive Activity LED Drive Status LED Drive Carrier Disk Drive Power Connection RJ45 Network Connection USB Connection Cooling Fan ...

Page 10: ...ure 3 SmartStor 4 Bay NAS Front View Note This SmartStor is shown without the front door Warning Please note that the keyhole of the upper and lower side to avoid the machine damage or can not be used Figure 4 SmartStor 4 Bay Rear View ...

Page 11: ...will become a RAID Volume on the SmartStor To install disk drives 1 Open the door on the front of the SmartStor enclosure 2 Pull a disk drive carrier from the enclosure See Figure 1 3 Carefully lay the disk drive into the drive carrier so that the screw holes on the sides of the carrier align with the screw holes in the drive See Figure 5 Figure 5 Disk drive installed in a drive carrier SATA Data ...

Page 12: ... SmartStor 1 Attach the power cord on the back of the SmartStor enclosure and plug the other end into the power source See Figure 2 and 4 2 On the front of the SmartStor press the power button See Figure 1 and 3 It takes about a minute to boot the SmartStor When fully booted The System Status LED turns to normal status color See Figure 1 and 3 The system might take 2 minutes for boot up After boot...

Page 13: ...AVI on a Windows PC 1 Insert the CD into your PC s CD ROM 2 Double click the SmartNAVI installer icon right 3 Click the Next button to begin installation The License Agreement screen appears 4 Click the I accept the terms option then click the Next button The Choose Destination Location screen appears ...

Page 14: ...he Browse button to choose a new install location for the software Click the Next button The Ready to Install screen appears 6 Click the Install button to proceed with installation When the installation is finished the final installation screen appears ...

Page 15: ...ank you for taking the time to register The installer adds a SmartNAVI icon to the Start menu Application tray SmartNAVI loads automatically every time your Windows OS starts Installation Mac 1 Please double click the SmartNAVI dmg file to open and install the disk of SmartNAVI Image right 2 Click the SmartNAVI Image to open the folder right 3 Drag the SmartNAVI app icon to the right side Applicat...

Page 16: ... page 12 Connect WebPASM form SmartNAVI See page 13 From browser directly To log into WebPASM in your browser In the Browser address field type in the IP address of the SmartStor Note that the IP address shown below is only an example The IP address you type into your browser will be different WebPASM uses an HTTP connection http Enter the SmartStor s IP address 203 67 129 38 Add admin Together yo...

Page 17: ...log into WebPASM from SmartNAVI 1 Right click the SmartStor NAS in the Device list 2 Choose the Open Advanced Management item to start the browser and open WebPASM Your default browser starts and the WebPASM login screen displays SmartNAVI in Windows SmartNAVI in Mac OS X ...

Page 18: ...er name and password are case sensitive Note For more information about WebPASM see Chapter 6 WebPASM on page 132 3 7 Shutting Down the SmartStor To shut down the SmartStor press and hold the power button for four seconds The system status LED turns red then goes dark To restart the SmartStor press the power button again ...

Page 19: ...rpose see Mounting a Share Folder Creating a Network Drive on page 83 If your PC does not have SmartNAVI use the following procedure to setup a Network Drive with My Network Places To setup a network drive 1 On the Windows desktop double click the My Network Places icon 2 Click the Search button in the toolbar If the Search button is not shown from the View menu choose Toolbars then Standard Butto...

Page 20: ...SmartStor NAS Product Manual 16 3 In the Computer name field type the IP address of the SmartStor and click the Search button The SmartStor appears in the search results list ...

Page 21: ...he SmartStor NAS 17 4 Double click the SmartStor to show the Public folder and any other folders you have created 5 Right click the folder you want and choose Map Network Drive from the dropdown menu The Map Network Drive dialog box appears ...

Page 22: ...rk drive You can now copy files to and from the folder on the SmartStor 4 2 Setting up a Network Drive on a UNIX or Linux PC Before you can access the SmartStor from a UNIX or Linux PC you must configure the SmartStor to communicate with UNIX and Linux Step 1 Enable Linux Unix NFS 1 Click the Administration topic and choose the File Print icon to expand the Tree A 2 In the Tree click the Protocol ...

Page 23: ...tton to save your settings D The setting runs automatically Step 2 Setting up File Sharing File access from UNIX and Linux PCs is controlled by specifying the IP address of each PC that can access a given folder You must designate the IP addresses for each folder individually You can have up to 256 IP addresses for all of your folders You can use to allow all IP access To set up UNIX Linux file sh...

Page 24: ...ote that the IP address shown above is only an example Volume1 and Public refer to the default Volume and folder created during setup If you created a different volume or folder use those names 4 Change to the SmartStor directory Type cd SmartStor and press Enter You can now copy files to and from the folder on the SmartStor When you are done with the SmartStor type cd umount SmartStor and press E...

Page 25: ...Chapter 4 File and Printer Sharing by the SmartStor NAS 21 2 In the Network window double click Windows Network 3 Double click the SmartStor NAS on the network ...

Page 26: ...iles to and from the folder on the SmartStor 4 3 Setting up a Network Drive on a Mac Before you can access the SmartStor from a Mac you must configure the SmartStor to communicate with the MacOS In WebPASM 1 Click the Administration topic and choose the File Print icon to expand the Tree A 2 In the Tree click the Protocol Control icon B then click the Mac tab C 3 In the Services field click the En...

Page 27: ...down menu D 4 Choose a folder from the Folder Name dropdown menu E 5 Check the Mac protocol box F 6 In the User Group list group names are preceded by the character G 7 Under Permissions choose a permission level for this user or group H 8 Click the OK button to save your settings I 9 In the confirmation box click the OK button You can now access the specified folder from a Mac The Mac file sharin...

Page 28: ... Note that the IP address shown below is only an example The IP address you type in the dialog box on your Mac will be different Click the button to add this IP address to the Favorite Servers list 3 Type the user name and password in the respective fields then click the OK button The default user name is admin The default password is admin The user name and password are case sensitive ...

Page 29: ...Chapter 4 File and Printer Sharing by the SmartStor NAS 25 4 In the SmartStor NAS dialog box click the folder you want then click the OK button 5 In the SmartStor NAS Welcome screen click the OK button ...

Page 30: ...B Printer to SmartStor To connect a USB printer to the SmartStor 1 Set up your printer and install the printer drivers onto your PC as described in the printer s Setup Guide or User Manual 2 Attach the USB cable from your printer to one of the USB connections on the back of the SmartStor 4 5 Setting up the Print Server on SmartStor To set up the SmartStor s print server USB Connection ...

Page 31: ...4 Click the Enable option button beside Printer Server D 5 Click the OK button to save your settings E 4 6 Setting up Windows Printing If your printer came with automatic configuration software you might have to complete this procedure first to create a connection path Then use the configuration software To set up printing on a Windows PC 1 On the Windows desktop double click the My Network Places...

Page 32: ...t double click the SmartStor to open it If the Connect to dialog box appears type the user name and password in the respective fields then click the OK button The default user name is admin The default password is admin The user name and password are case sensitive 5 Right click the usbptr01 icon folder and choose Connect from the dropdown menu 6 When the warning message about printer drivers appe...

Page 33: ...s The Printers and Faxes screen appears The usbptr01 is the USB printer on the SmartStor 4 7 Setting up Linux Printing This procedure is for a RedHat Enterprise Linux 4 configuration If you run a different version of Linux you might have to adapt the procedure See your OS documentation 1 From the Applications menu choose System Settings then Printing Printer configuration window opens 2 Click the ...

Page 34: ...e Network Windows SMB 6 Scroll the list and click the triangle icon beside SmartStor NAS USBPTR01 appears below SmartStor NAS USBPTR01 represents the USB printer connected to the SmartStor 7 Highlight USBPTR01 and click the Forward button The Authentication dialog box opens 8 In the User name and Password fields type admin then click the OK button The user name and password are case sensitive ...

Page 35: ... 31 The Printer Model dialog box opens 9 From the dropdown menu choose the manufacturer of your printer From the model list highlight the model of your computer then click the Forward button 10 Click the Finish button USBPTR01 is added to your printer list ...

Page 36: ... Printer List displays a new panel 5 In the new panel from the popup menus choose Windows Printing Workgroup 6 From the list highlight the SmartStor then click the Choose button A user name and password dialog box appears 7 Type the user name and password in the respective fields then click the OK button The default user name is admin The default password is admin The user name and password are ca...

Page 37: ...SBPTR01 in the list USBPRT01 represents the USB printer connected to the SmartStor 9 In the Printer Model popup menu choose the make of your printer 10 In the SmartStor NAS name list choose the model of your printer 11 Click the Add button USBPTR01 is added to your printer list ...

Page 38: ...bdisk when you create your network drive See the instructions on the following page SmartStor supports USB drives and memory sticks formatted to FAT32 and Ext3 file formats If the SmartStor does recognize the USB drive or memory stick the usbdisk folder does not appear See Formatting an External USB Drive or Memory Stick on page 163 Windows PC The USB drive appears as a folder on the SmartStor whe...

Page 39: ...C Follow the procedure Setting up a Network Drive on a UNIX or Linux PC on page 18 but choose the USBDISK folder instead of the PUBLIC folder Mac The USB drive appears as a folder on the SmartStor when you create a network drive on a Mac Follow the procedure Setting up a Network Drive on a Mac on page 22 but choose the USBDISK folder instead of the PUBLIC folder ...

Page 40: ...ive To disconnect a USB drive or memory stick from the SmartStor 1 Be sure that no files on the USB drive or memory stick are still open 2 Unplug the USB drive or memory stick from the SmartStor The SmartStor automatically unmounts the USB drive or memory stick ...

Page 41: ...ttings create RAID volumes add and mount folders on your SmartStor after initial setup using SmartNAVI You can also made more advanced settings using the WebPASM software See Connecting to Web Promise Advances Storage Manager WebPASM on page 13 Opening SmartNAVI 1 Double click the SmartNAVI icon in the Windows application tray or Mac Dock right The SmartNAVI Window opens 2 From Language dropdown m...

Page 42: ...3 Double click the SMARTSTOR NAS in the Device list 4 Type admin in the Username Password and Confirm fields then click the Login button This action creates a default user and logs the default user into SmartNAVI The Main Window opens ...

Page 43: ... NAS system using One Click Setup 1 Go to the Main Window See Opening SmartNAVI on page 37 2 Click the Setup Wizard icon 3 Click the One Click Setup button 4 Click the OK button to continue 5 Click the Yes button in the confirmation box The NAS reboots Then your RAID volume is ready The PUBLIC folder on the RAID Volume appears under My Computer as a network drive You are finished with the setup If...

Page 44: ...3 Click the Advanced Setup button B 4 Choose Automatic DHCP or Manual network settings C If you chose Manual settings type entries for each of the following parameters in the fields provided D Click the Next button to continue E 5 Choose the following values from their respective dropdown menus Timezone Year Month Day Time in Hours Minutes and Seconds Click the Next button to continue ...

Page 45: ... RAID 5 using all disk drives Click the Next button to continue 7 Choose a network drive letter from the dropdown menu This drive will be mapped as a network drive on your PC The list begins with S and goes in reverse alphabetical order Click the Next button to continue 8 Review your parameters To make changes click the Previous button To accept the parameters and configure your NAS system click t...

Page 46: ...ars under My Computer as a network drive See Figure 4 You are finished with the setup Figure 4 The PUBLIC folder as a Windows network drive You can now copy files to and from the folder on the SmartStor To access this folder from other PCs see Chapter 4 Connecting to the SmartStor on page 15 To create additional RAID Volumes and folders see Chapter 6 WebPASM on page 132 ...

Page 47: ...n the field provided C Up to 16 characters A Z 0 9 and _ first character must be a letter No spaces 5 Type a Password in the field provided D Up to 16 characters A Z and 0 9 No spaces 6 Retype the Password in the Confirm field E 7 Click the OK button F 8 Click the Yes button in the confirmation box 9 User created successfully Note These users can access the share folders but not SmartNAVI or WebPA...

Page 48: ...e previous default user s network drives backup schedules username and password information all will be deleted To create the default user 1 Go to the Main Window 2 Right click the system in the Device List 3 Choose Default NAS from the popup menu 4 Type the default username admin in the field provided 5 Type the default password admin in the field provided ...

Page 49: ...e default user after you first log on To create additional users see Creating the Default User on page 44 Changing User Passwords To change a user s password 1 Go to the Main Window 2 Click the User Management icon A 3 Click the Modify User button B 4 Click the user whose password you want to change C ...

Page 50: ...ord in the field provided 6 Type the new password in the field provided D 7 Retype the password in the Confirm field E 8 Click the OK button F Viewing a List of Users To view a list of Users 1 Go to the Main Window 2 Click the User Management icon The User List appears ...

Page 51: ...5 Click the OK button D 6 Click the Yes button in the confirmation box 7 User deleted Creating a Group To create a Group 1 Go to the Main Window 2 Click the User Management icon A 3 Click the Create New Group button B 4 Type a Group name in the field provided C Up to 16 characters A Z 0 9 and _ No spaces 5 Optional Move members to the Selected User list to add them Or add them later D ...

Page 52: ...SmartStor NAS Product Manual 48 6 Click the OK button E Viewing a List of Groups To view a list of Groups 1 Go to the Main Window 2 Click the User Management icon 3 Click the Group List button ...

Page 53: ...ain Window 2 Click the User Management icon A 3 Click the Modify Group Member button B 4 Click the Group whose membership you want to change C 5 Move members to the Selected User list to add them D 6 Click the OK button E Deleting Members from a Group Note Deleting a User from a Group does not delete the User from the System To delete Users from a Group 1 Go to the Main Window 2 Click the User Man...

Page 54: ...r list to delete them D 6 Click the OK button E Deleting a Group Before you can delete a Group you must first delete all of the Members from the Group To delete a Group 1 Go to the Main Window 2 Click the User Management icon A 3 Click the Delete Group button B 4 Click the Group you want to delete C 5 Click the OK button D ...

Page 55: ...rage space that you assign to each user or group Assigning quotas enables you to control how much storage space each user or group can access By default each user and group is assigned an unlimited quota meaning that any one user or group can access the entire storage space In the Quota screen the names of groups are preceded with a symbol To set a quota 1 Go to the Main Window 2 Click the User Ma...

Page 56: ...llowing options E Unlimited Limited Quota 7 If you chose Limited Quota type a number into the field provided E This number represents how many MB of data the user or group can access 8 Click the OK button F 9 The setting succeeds Note If you set different size quotas for the user and the group SmartStor will use the smaller quota ...

Page 57: ...RAID Volume creation C If you chose Manual choose the type of RAID Volume you want D Maximum Capacity RAID 0 using all disk drives Data Protection RAID 1 5 or 10 depending on the number of disk drives available 5 Click the OK button E The RAID volume takes several minutes to create and initialize depending on the size of your disk drives Note When you create your RAID volume in WebPASM you can cho...

Page 58: ... 3 Click the Expand Volume button 4 Click the OK button 5 Click the Yes button in the confirmation box The RAID volume might take couples of hours to expand and initialize Note Expansion is only available when your NAS system has the proper combination of RAID volume and free disk drives For additional expansion options or to change the RAID level of your volume use WebPASM See Migrating a RAID Vo...

Page 59: ...ity used Disk drive model and capacity To view the status of a RAID Volume 1 Go to the Main Window 2 Click the Volume Configuration icon 3 Click the Volume Status List button The Volume Status appears Viewing a List of RAID Volumes To view a list of RAID Volumes 1 Go to the Main Window 2 Click the Volume Configuration icon ...

Page 60: ...ny important data before you recreate a volume To recreate a RAID volume 1 Go to the Main Window 2 Click the Volume Configuration icon A 3 Click the Recreate Volume button B 4 Choose Automatic or Manual RAID Volume creation C If you chose Manual choose the type of RAID Volume you want D Maximum capacity and performance RAID 0 Data Protection RAID 1 5 or 10 depending on the NAS model and number of ...

Page 61: ...K button E 6 Click the Yes button in the first confirmation box 7 Type YES then click the OK button in the second confirmation box The RAID volume takes several minutes to recreate and initialize depending on the size of your disk drives ...

Page 62: ...of your files from your Windows or Mac to the NAS system SmartNAVI You can perform an immediate backup of your files from SmartNAVI Main Window SmartNAVI Device List SmartNAVI tray icon Windows PCs only One Touch Button Main Window If you do not have a backup schedule for your PC start your backup from the SmartNAVI Main Window 1 Go to the Main Window 2 Click the SmartSYNC icon 3 Click the Backup ...

Page 63: ...esignation of your PC or MAC drive under the second dropdown menu 5 Do any of the following actions to select your backup folders Check the Backup My Data box Selects the My Documents Favorites and Desktop folders with all their contents ...

Page 64: ...Opens the My Documents folder Click a folder you want to backup and then click the Choose button Repeat for additional folders Drag and drop the folders you want to backup to the Backup your data from window 6 Click the Backup button The backup begins immediately ...

Page 65: ...egins immediately Tray Icon Before you can do a backup from the SmartNAVI tray icon you must create a backup schedule and setup default NAS first This feature applies to Windows Cs only 1 Right click the SmartNAVI icon in the application tray 2 Choose Backup Now in the popup menu The backup begins immediately The amount of time required depends on the size and number of files being backed up The b...

Page 66: ... schedule backups by the hour day or week To set a schedule for backing up files from your PC to the NAS system SmartNAVI 1 Go to the Main Window 2 Click the SmartSYNC icon 3 Click the Backup button 4 Under Backup your data to choose The SmartStor NAS or Local drive your PC or MAC from the first dropdown menu The letter designation of your PC or MAC drive under the second dropdown menu ...

Page 67: ...ckup folders Check the Backup My Data box Selects the My Documents Favorites and Desktop folders with all their contents Click the Add to Backup icon Opens the My Documents folder Click a folder you want to backup and then click the Choose button Repeat for additional folders ...

Page 68: ... to backup to the Backup your data from window 6 Click the Schedule button 7 Click an option button for Hour Day Day of the week 8 Choose the corresponding values from the dropdown menus Number of hours Time of day in hours and minutes Time of day and day of the week ...

Page 69: ... the Add button The newly created schedule appears in the Schedule List The backed up files will appear on the NAS in a folder named BACKUPDATA_ your username You can also click the Start button to run a scheduled backup immediately ...

Page 70: ... the Schedule List button The list of all backup schedules appears Changing a Scheduled Backup You can schedule backups by the hour day or week To change the scheduled backup of files from your PC to the NAS system SmartNAVI 1 Go to the Main Window 2 Click the SmartSYNC icon A 3 Click the Schedule List button B 4 Click the schedule you want to change C ...

Page 71: ...Chapter 5 SmartNAVI 67 5 Click the Modify button D 6 Click the folder whose contents you want to backup ...

Page 72: ...ices 7 Click the Schedule button 8 Click an option button for Hour Day Day of the week 9 Choose the corresponding values from the dropdown menus Number of hours Time of day in hours and minutes Time of day and day of the week 10 Click the Add button The modified schedule appears in the Schedule List ...

Page 73: ...Scheduled Backup Deleting a scheduled backup has no effect upon any files previously backed up to the NAS system SmartNAVI To delete a scheduled backup 1 Go to the Main Window 2 Click the SmartSYNC icon A 3 Click the Schedule List button B 4 Click the schedule you want to delete C 5 Click the Delete button D ...

Page 74: ...The original file structure is maintained during backup and restoration Caution If you restore to the original folders on your PC the restore function will overwrite the files in those folders Be careful which files you restore and where on your PC you direct the backup files To restore your backed up files from the NAS system to your PC 1 Go to the Main Window 2 Click the SmartSYNC icon A 3 Click...

Page 75: ... are overwritten on your PC E 6 If you chose Restore to a specific folder do one of the following actions Type the name of an existing folder in the field provided Type the name of an new folder in the field provided Click the Folder icon Opens the My Documents folder F Click a folder you want to use for a target then click the Open button G 7 Click the Restore button H ...

Page 76: ...ored Viewing the Backup Event Log Backup events report on backups schedules and file transfers Events are reported by date time severity information or error and description To view Backup Event Log 1 Go to the Main Window 2 Click the SmartSYNC icon A 3 Click the Event Log button B 4 Optional Set the Event Filter dropdown menu to display C All events Information events only Error events only ...

Page 77: ...py of the Backup Event Log as a text file onto your PC The text file records the events displayed in the Event Log window Set the Event Filter dropdown menu to display All events Information events only Error events only Click the arrow on the Date Time header to reverse the chronological order To save a copy of the Backup Event Log as a text file 1 Go to the Main Window 2 Click the SmartSYNC icon...

Page 78: ... location 6 Click the Save button in the Save dialog box Clearing the Event Log Note Before you clear the Backup Event Log consider saving a copy for future reference See Saving the Event Log on page 73 To clear the Backup Event Log 1 Go to the Main Window 2 Click the SmartSYNC icon 3 Click the Event Log button ...

Page 79: ...ing the public services like a WWW server or an FTP server and others running on your private network may become accessible from the Internet To set the Port 1 Go to the Main Window 2 Click the SmartSYNC icon A 3 Click the Setting button B 4 Type the Port number in the field provided The default number is 873 C 5 Click the OK button D ...

Page 80: ...re Folders Creating a Share Folder To create a new share folder 1 Go to the Main Window 2 Click the Share Folder icon A 3 Click the Create New Share Folder button B 4 Type a folder name in the field provided C Use A Z 0 9 and _ No spaces 5 Choose the RAID Volume from the dropdown menus D 6 For each user in the list click one of the following options E ...

Page 81: ...user 7 Click the OK button F 8 Click the Yes button in the confirmation box The permission has been set successfully Opening a Share Folder This feature opens share folders in the file browser From the Device List 1 Right click the system in the Device List whose share folders you want to open ...

Page 82: ...SmartStor NAS Product Manual 78 2 Choose the Share Folders item All share folders open in your PC s file browser From the Main Window ...

Page 83: ...der icon 2 Double click the folder in the Share Folder List that you want to open The share folder opens in your PC s file browser From the Tray Icon 1 Right click the SmartNAVI icon in the application tray 2 Choose Share Folder in the popup menu ...

Page 84: ...All share folders open in your PC s file browser Viewing a List of Share Folders To view a list of Share Folders 1 Go to the Main Window 2 Click the Share Folder icon 3 Click the Share Folder List button The Share Folder List appears ...

Page 85: ...ead Write permission by default To change permissions 1 Go to the Main Window 2 Click the Share Folder icon A 3 Click the Share Folder Permission button B 4 Click the share folder whose permissions you want to change C The folder name will become highlighted 5 For each user in the list click one of the following options D Deny access Read Only Read and Write Guest is the only other default user ...

Page 86: ...ote For NAS system events see Viewing the System Event Log on page 95 Caution When you delete a share folder you delete all the data saved in the folder Back up any important data before you delete a folder To delete a share folder 1 Go to the Main Window 2 Click the Share Folder icon 3 Click the Delete Share Folder button ...

Page 87: ... button in the second confirmation box Mounting a Share Folder Creating a Network Drive To mount a share folder or create a network drive Windows 1 Go to the Main Window 2 Click the Share Folder icon A 3 Click the Mount Share Folder button B Click the share folder you want to mount or make a network drive C 4 The folder name will become highlighted 5 Choose a device name drive letter from the drop...

Page 88: ...ounting a Share Folder Disconnecting a Network Drive To un mount a share folder or disconnect a network drive Windows 1 Go to the Main Window 2 Click the Share Folder icon A 3 Click the Mount Share Folder button B 4 Click the share folder you want to un mount or delete as a network drive C The folder name will become highlighted ...

Page 89: ... more Before you begin be sure your Mac is running and connected to the same network as the SmartStor On SmartNAVI To set up a SmartStor folder for Time Machine backups 1 Go to the Main Window 2 Click the Share Folder icon 3 Click the Mount Share Folder button 4 Click the share folder you want to use for Time Machine backups 5 Check the Support TimeMachine box 6 Click the Mount button If the proce...

Page 90: ...onfiguration on the Mac Follow this procedure if you currently have a Time Machine configuration To set up the Mac for backups with SmartStor 1 On the desktop go to the Dock and click the Time Machine icon The Time Machine dialog box appears 2 In the Time Machine dialog box click the Change Disk button 3 In the list of external drives choose the share folder that you mounted on the SmartStor and c...

Page 91: ...n the confirmation box The NAS reboots Then your RAID volume is ready Advanced Setup To configure your NAS system using Advanced Setup 1 Go to the Main Window 2 Click the Setup Wizard icon A 3 Click the Advanced Setup button B 4 Choose Automatic DHCP or Manual network settings C If you chose Manual settings type entries for each of the following parameters in the fields provided D Computer NAS sys...

Page 92: ...tive dropdown menus Timezone Year Month Day Time in Hours Minutes and Seconds Click the Next button to continue 6 Choose Automatic or Manual RAID Volume creation If you chose Manual choose the type of RAID Volume you want Maximum Capacity and performance RAID 0 using all disk drives Data Protection RAID 5 using all disk drives Note Only for 4 Bay NAS ...

Page 93: ...down menu This drive will be mapped as a network drive on your PC The list begins with S and goes in reverse alphabetical order Click the Next button to continue 8 Review your parameters To make changes click the Previous button To accept the parameters and configure your NAS system click the OK button ...

Page 94: ...work settings Incorrect settings can result in address conflicts and connection failures To change your network settings 1 Go to the Main Window 2 Click the NAS Management icon A 3 Click the Network Setting button B 4 Choose Automatic DHCP or Manual network settings C If you chose Manual settings type entries for each of the following parameters in the fields provided D Computer NAS system Name IP...

Page 95: ... OK button E 6 Click the Yes button in the Network Setup box 7 The NAS reboots automatically 8 Click your system in the Device List The Main Window reopens Locating the SmartStor This feature helps you to physically locate a NAS system ...

Page 96: ...hoose the Locate NAS item On the NAS system you chose The buzzer sounds three times The Status LED blinks RED three times Wake on LAN This feature allows you to turn on or wake up the SmartStor by locate a NAS system To wake up a SmartStor 1 Go to the Main Window 2 Rignt click the system in the Device List that you want to wake up System Status LED ...

Page 97: ... Window and SmartNAVI tray icon A default NAS activates several important functions including Share Folder Opening a Share Folder Backup Now Performing an Immediate Backup Open Advanced Management Starting the Advanced Storage Manager Event Notice Enabling Event Notification If you do not choose a default NAS SmartNAVI sets the default NAS after you first log on To set a default NAS 1 Go to the Ma...

Page 98: ...bling Event Notification This feature displays popup notices of events on the default NAS system Enabling Event Notification To enable event notification 1 Right click the SmartNAVI icon in the application tray 2 Check Event Notice in the popup menu SmartNAVI displays a popup message indicating that event notification is working ...

Page 99: ...tions and status of the NAS system The Event Log displays the 20 most recent events Events are reported by date time severity information or warning and description To view the NAS systemís Event Log 1 Go to the Main Window 2 Click the NAS Management icon 3 Click the Event Log button Click the arrow on the Date Time header to reverse the chronological order Note For backup system events see Viewin...

Page 100: ...ASM installs plug ins from a folder on the SmartStor Also see Adding Application Plug ins on page 179 Download your plug ins from the Promise Support Website Plug in file names end with a ppg extension Save the plug in file to a convenient place on your PC To add a plug in to SmartStor 1 Go to the Main Window 2 Click the NAS Management icon 3 Click the Add Plugin button ...

Page 101: ...the plug in file click it then click the Open button 5 Click the OK button After a few moments the plug in is added Warning Do not disconnect the power or shut down the SmartStor while the plug in installation is running 6 Click the Configure Plugin button The newly added plug in appears in the list Its Service Status is OFF ...

Page 102: ...plug inís name will become highlighted 8 Click the Enable button After a moment the Service Status changes to ON The plug in is now installed SmartStor Viewing a List of Plug ins To view a list of installed plug ins 1 Go to the Main Window 2 Click the NAS Management icon ...

Page 103: ...Click the Configuration Plugin button Currently installed plug ins appear in the Configuration Plugin list Viewing Plug in Version Numbers To view plug in version numbers 1 Right click the SmartNAVI icon in the application tray ...

Page 104: ...you are done with the About window click the Close button Enabling and Disabling Plug ins Enabling Plug ins You must add a plug in to SmartStor before you can use this function To enable a plug in 1 Go to the Main Window 2 Click the NAS Management icon A 3 Click the Configuration Plugin button B 4 Click the Plug in you want to enable C The plug inís name will become highlighted ...

Page 105: ... Plug ins Disabling a plug in saves memory space and processing time on the SmartStor If you do not use a feature consider disabling its plug in To disable a plug in 1 Go to the Main Window 2 Click the NAS Management icon A 3 Click the Configuration Plugin button B 4 Click the Plug in you want to disable C The plug inís name will become highlighted ...

Page 106: ...s There are two reasons to remove a plug in To replace the old plug in with a new one You know that you will never use the plug in Before you remove a plug in consider disabling it instead See Enabling and Disabling Plug ins on page 100 To remove a plug in 1 Go to the Main Window 2 Click the NAS Management icon A 3 Click the Configuration Plugin button B ...

Page 107: ...d the plug in later you can reinstall it See Adding Application Plug ins on page 96 Rebooting the SmartStor Normally you will only need to reboot the SmartStor is after a firmware upgrade or plug in installation During the reboot none of your folders will be accessible rom your networked PCs To reboot the SmartStor 1 Go to the Main Window 2 Click the NAS Management icon A 3 Click the Shutdown butt...

Page 108: ...OK button D 6 The reboot runs automatically When the SmartStor is fully booted The system status LED turns to normal status color The buzzer beeps one time if the buzzer is nabled See Enabling and Disabling the Buzzer on page 180 System Status LED ...

Page 109: ...g fan or the power supply During and after the shutdown none of your folders will be accessible from your etworked PCs Using SmartNAVI To shut down the SmartStor 1 Go to the Main Window 2 Click the NAS Management icon A 3 Click the Shutdown button B 4 Click the Shutdown option C 5 Click the OK button D 6 The shutdown runs automatically ...

Page 110: ...he buzzer beeps one time if the buzzer is enabled See Enabling and Disabling the Buzzer on page 180 5 7 Managing Downloads Adding a Link Note This feature requires the BT server plug in for each NAS system See Adding Application Plug ins on page 96 SmartNAVI and the NAS system can download files using several protocols including Torrent HTTP FTP eDonkey For Torrent files use your browser to locate...

Page 111: ...apter 5 SmartNAVI 107 3 Click the Add New Link button 4 Do one of the following actions Type the link into the field provided Click the folder icon navigate to the link click it then click the Open button ...

Page 112: ...nt files The process includes two actions Showing the Dropzone icon on your desktop Dragging and dropping files onto the Dropzone icon Windows To show the Dropzone icon in Windows right click the SmartNAVI icon in the Windows tray and choose Dropzone from the popup menu The Dropzone icon appears on the desktop Mac OS X To show the Dropzone icon in Mac OS X 1 Go to the Main Window 2 From the Functi...

Page 113: ...enu Batch Downloading Files You can batch download files from a server The files must have the same name with sequential numbering You might have to rename your files to use this feature To add a series of sequential download links 1 Go to the Main Window 2 Click the Download Station icon 3 Click the Add New Link button 4 Click the Batch button A dialog box appears 5 In the field provided type the...

Page 114: ...w D 7 Click the OK button E The batch download files are added to the Download List and begin to download automatically The files are saved to the download folder on the NAS system Viewing the Download List The Torrent files in this list have not been downloaded yet To view the Download List 1 Go to the Main Window 2 Click the Download Station icon 3 Click the Download List button ...

Page 115: ...download folder on the NAS system Removing a Link When you remove a link the Download Station does not download the corresponding Torrent file To remove a Torrent file download link 1 Go to the Main Window 2 Click the Download Station icon 3 Click the Download List button 4 Click the file link you want to remove ...

Page 116: ...the Yes button in the confirmation box Pausing and Resuming a Download Pausing a Download To pause a Torrent file download 1 Go to the Main Window 2 Click the Download Station icon 3 Click the Download List button 4 Click the link of the file download you want to pause ...

Page 117: ... the Main Window 2 Click the Download Station icon 3 Click the Download List button 4 Click the link of the paused file download you want to resume 5 Click the Start button Viewing the Downloaded List The Torrent files in this list have been downloaded To view a list of downloaded files 1 Go to the Main Window ...

Page 118: ...ved to the download folder on the NAS system Opening a Downloaded File Note This feature requires a plug in for each NAS system See Adding Application Plug ins on page 96 To open a downloaded file 1 Go to the Main Window 2 Click the Download Station icon 3 Click the Downloaded List button 4 Click the file you want to open ...

Page 119: ... Caution The feature deletes Torrent files from the download folder on the NAS system To delete a downloaded Torrent file 1 Go to the Main Window 2 Click the Download Station icon 3 Click the Downloaded List button 4 Click the file you want to delete 5 Click the Delete button ...

Page 120: ...system Note that there are two features called Media Center This section deals with Media Center in SmartNAVI See Media Center on page 192 Important This feature requires the DLNA plug in to be installed and enabled on the NAS system Your music and video files must be saved in the MUSIC and VIDEO folders respectively on the NAS system Viewing Playlists To view a Playlist 1 Go to the Main Window 2 ...

Page 121: ...ndow 2 Click the Media Center icon The Media Library window appears with List highlighted 3 Click the Create Playlist icon 4 Type a name for the playlist in the highlighted box and press Enter 5 Click and drag files from the folder list to the Playlist icon The playlist is stored in the DLNA database on the NAS system Playing a Playlist To play a Playlist 1 Go to the Main Window 2 Click the Media ...

Page 122: ... Media Center icon The Media Library window appears with List highlighted 3 Right click the playlist in the List Tree you want to rename and choose Rename from the dropdown menu 4 Type a name for the playlist in the highlighted box and press Enter 5 Right click the playlist in the Window you want to rename and choose Rename from the dropdown menu Deleting a Playlist This function requires a LAN co...

Page 123: ...r Video File To play a single music or video file 1 Go to the Main Window 2 Click the Media Center icon The Media Library window appears with List highlighted 3 Click the Music or Video folder icon 4 Right click on the file you want to play and choose Play from the dropdown menu Using the Panel 1 Go to the Main Window 2 Click the Media Center icon The Media Library window appears with List highlig...

Page 124: ...er to reverse the chronological order by Name Artist Genre and Length 5 In the Media Library window click these icons as desired to apply their effects Icon Function Media Library Media Player Mute Volume Play Stop Previous Next No Repeat Shuffle Repeat One Repeat All ...

Page 125: ...ash and HTML technology You can make any number of albums using photos in a variety of file formats And you can use the same photos in multiple albums Part 1 Making your Album To make a new album 1 Go to the Main Window 2 Click the Photo Album icon The Make Album screen appears 3 Click the Select button and choose From folder in the dropdown menu ...

Page 126: ...g box navigate to the folder that contains the photo files you want to add to your album and click the Open button Thumbnails of the photos in the folder appear in the left window 5 Click and drag the photos to the right window to add them to your album ...

Page 127: ...Chapter 5 SmartNAVI 123 Optional To view a photo click the View icon ...

Page 128: ...con 6 When you finish your selection of photos click the Next button The Album Style Setting screen appears 7 Type a Title for your album in the Title field A Or accept the default title 8 Choose the Date with year month and day in the dropdown menus B 9 Choose a Style from the list C An example of the highlighted Style appears in the Preview window Your photos do not appear in the Preview window ...

Page 129: ...your PC Uploading saving the album to the NAS system Both actions To export the album to your PC 1 Click the Export Album icon 2 In the Final Confirm box Type the name of the destination folder where you want the Album to be saved Navigate to the place where you want the destination folder created Click the Confirm button ...

Page 130: ...ick the Confirm button The album has been saved in the destination folder To upload the album to the NAS system 1 Click the Upload Album icon 2 When the album success message appears click the Confirm button The album has been uploaded to the WWW Album folder on the NAS system ...

Page 131: ...ault browser Viewing an Album To view an album 1 Go to the Main Window 2 Click the Photo Album icon A 3 Click the Manage Album button B The Manage Album screen appears 4 Choose the location year and month in the dropdown menus C Local means on your PC Other names apply to NAS systems The albums matching the criteria appear in the Manage Album list D ...

Page 132: ...128 5 Click the album you want to view and click the View button E In the View window click these icons as desired to apply their effects Rotate left Rotate right Zoom in Zoom out Default size Color grayscale toggle Photo metadata ...

Page 133: ...ng To edit an album 1 Go to the Main Window 2 Click the Photo Album icon A 3 Click the Manage Album button B The Manage Album screen appears 4 Choose Local the year and month in the dropdown menus C The albums matching the criteria appear in the Manage Album list D 5 Click the album you want to edit and click the Edit button E ...

Page 134: ...es not delete the original photo files that you copied when you created the album or later added to it To delete an album 1 Go to the Main Window 2 Click the Photo Album icon A 3 Click the Manage Album button B The Manage Album screen appears Choose the location year and month in the dropdown menus C Local means on your PC Other names apply to NAS systems The albums matching the criteria appear in...

Page 135: ...Chapter 5 SmartNAVI 131 4 Click the album you want to delete and click the Delete button E 5 In the Confirmation box click the Yes button The album is deleted ...

Page 136: ...ted with icons for different topics Icons for specific functions are listed under the categories Click the icon to show the functions Click the function icons to display their information on the screen Each function has one or more tabs in its screen The Tree expands and contracts in DHTML capable browsers If your browser does not support DHTML the Tree is expanded all of the time The functions ar...

Page 137: ... the information of the Resource Monitor To view the Resource Monitor 1 Click the Administration topic and choose the Monitor Wizard icon to expand the Tree 2 Click the Resource Monitor icon The Resource Monitor displays information about the hardware and software as following File System Volume Capacity Free Capacity Used Capacity Usage System Information CPU Usage Memory Usage Network Flow inflo...

Page 138: ...r Changing the Default Computer Name 1 Click the Administration topic and choose the Monitor Wizard icon to expand the Tree 2 In the Tree click the Setup Wizard icon 3 Under network setting enter a name for the SmartStor in the Computer Name field Use only letters numbers and the underscore character for the name 4 Click the OK button 5 In the confirmation box click the OK button Setting Network C...

Page 139: ...ese settings 5 Click the OK button 6 In the confirmation box click the OK button The new network settings are applied Viewing File System 1 Click the Administration topic and choose the Monitor Wizard icon to expand the Tree 2 In the Tree click the Setup Wizard icon 3 The File System list displays the following information File System RAID Level Total Capacity Free Capacity Used Capacity RAID Stat...

Page 140: ...ype a password into the Retype Password field provided F 7 Click the OK button G 8 In the confirmation box click the OK button Changing the User s Password To change the User s password 1 Click the Administration topic and choose the Users Group icon to expand the Tree A 2 In the Tree click the User Management icon B 3 Click the Change Password tab C 4 From the User Name drop down menu choose the ...

Page 141: ...the Tree click the User Management icon B 3 Click the Delete User tab C 4 Click the option button to the left of the user you want to delete D 5 Click the OK button E 6 In the confirmation box click the OK button Viewing a List of Groups Groups are composed of users You can assign permissions to a group the same as you would do with individual users To view a list of groups 1 Click the Administrat...

Page 142: ...oup name in the field provided D 5 Click the OK button E 6 In the confirmation box click the OK button Adding Members to a Group You must create a group before you can assign members to it See Creating a Group on page 138 To add members to a group 1 Click the Administration topic and choose the Users Group icon to expand the Tree A 2 In the Tree click the Group Management icon B 3 Click the Group ...

Page 143: ... members D 5 Highlight users in the Members column E and click the button to move them to the Users column F Deleting a Group You must remove all members from the group before you can delete the group See Removing Members from a Group on page 139 To delete a group 1 Click the Administration topic and choose the Users Group icon to expand the Tree A 2 In the Tree click the Group Management icon B 3...

Page 144: ...ministration topic and choose the Users Group icon to expand the Tree A 2 In the Tree click the Quota icon B 3 Click the Information tab C 4 From the Volume dropdown menu choose the RAID Volume you want D A list of users and groups and the following data appear under the Quota Information List E Groups Users name User group names are preceded with an symbol RAID Volume Currently assigned quotas Us...

Page 145: ...ick the Administration topic and choose the Users Group icon to expand the Tree A 2 In the Tree click the Quota icon B 3 Click the Settings tab C 4 From the dropdown menu choose the RAID Volume to which the quota applies D 5 Under the Quota Information List click one of the following options E Unlimited Limited Quota 6 If you chose Limited Quota type a number into the field provided This number re...

Page 146: ...able button to activate or deactivate the protocol service then the Status will show ON OFF E Setting up Windows Access Setting up Windows Service The Windows tab enables you to activate the Windows service for the SmartStor and provides options to set up the Windows workgroup With the Windows service Windows PC users can access the SmartStor from the network and use it for data storage To set up ...

Page 147: ...If you join an AD Domain you automatically disable your NIS Domain settings See Setting up UNIX Linux Access on page 144 7 Optional If you chose an AD Domain enter the following in the fields provided H 1 Domain or Workgroup Name This name appears in the Windows Network Neighborhood Domain Controller Administrator Account Administrator Password See your Network Administrator for help with this inf...

Page 148: ...e your settings I 9 In the confirmation box click the OK button You can now access the folder you chose from a Windows PC See Chapter 4 Connecting to the SmartStor on page 15 for information about the settings that you must make on your PC Note Windows support is only through SMB and CIFS protocols SmartStor supports the Recycle Bin feature When you delete a file the file is moved to the Recycle B...

Page 149: ... the Domain name into the field provided C See your Network Administrator for help with this information 6 Click the OK button to save your settings D The setting runs automatically Setting up File Sharing File access from UNIX and Linux PCs is controlled by specifying the IP address of each PC that can access a given folder You must designate the IP addresses for each folder individually You can ...

Page 150: ...SmartStor on page 15 for information about the settings that you must make on your UNIX or Linux PC Setting up Mac Access Setting up Mac Service The Mac tab enables you to activate the Mac service for the SmartStor With the Mac service Mac computer users can access the from the network and use it for data storage To set up access from a Mac 1 Click the Administration topic and choose the File Prin...

Page 151: ...pand the Tree A 2 Click the Sharing Setup icon B then click the Windows Mac FTP Sharing tab C 3 Choose a volume from the Volume dropdown menu D 4 Choose a folder from the Folder Name dropdown menu E 5 Check the Mac protocol box F 6 In the User Group list group names are preceded by the character G 7 Under Permissions choose a permission level for this user or group H Deny Access Visible only canno...

Page 152: ...ick the Protocol Control icon B then click the FTP Sharing tab C 3 In the Services field click the Enable option button D 4 To specify a new Command Port number type the number into the field provided E Port 21 is typically used for the Command Port 5 To specify a range of passive data port numbers type those numbers into the fields provided F The port range is 1024 to 65535 Be sure the port numbe...

Page 153: ...ck the Windows Mac FTP Sharing tab C 3 Choose a Volume from the Volume dropdown menu D 4 Choose a folder from the Folder Name dropdown menu E 5 Check the FTP Sharing protocol box F 6 In the User Group list group names are preceded by the character G 7 Under Permissions choose a permission level for this user or group H Deny Access Visible only cannot open Read Only Read and Write Default 8 Click t...

Page 154: ... 3 Click the Enable option button beside Printer Server D 4 Click the OK button to save your settings E Note The Printer Server tab also verifies that your USB printer is connected and online If you do not see your printer on the Printer Server tab take the necessary action to connect and power the printer See Connecting a USB Printer to SmartStor on page 26 The software driver for your printer mu...

Page 155: ...ion Plug ins To view a list of installed plug ins 1 Click the Administration topic and choose the File Print icon to expand the Tree A 2 In the Tree click the Protocol Control icon B 3 A list of installed application plug ins version numbers and status appear on the Information tab C Many plug ins have a clickable link that takes you to their management interface Enabling and Disabling Application...

Page 156: ...File Print icon to expand the Tree A 2 In the Tree click the Application Plug in icon B 3 In the Information tab click the Disable button on the end of the plug in list you want to disable C 4 Click the OK button in the confirmation box After a moment the Service Status changes to OFF The plug in is now disabled Viewing a List of Folders A folder is the entity that appears as a Network Drive on yo...

Page 157: ...ccess on page 148 Adding a Folder A folder is the entity that appears as a Network Drive on your PC To add a folder 1 Click the Administration topic and choose the File Print icon to expand the Tree A 2 In the Tree click the File Sharing icon B 3 Click the Create tab C 4 From the Volume dropdown menu choose the RAID Volume in which you want to create a new folder D 5 In the Folder Name field type ...

Page 158: ...he folder a network drive on your PC see Chapter 4 Connecting to the SmartStor on page 15 Deleting a Folder Caution When you delete a folder you delete all the data saved in the folder Back up any important data before you delete a folder To delete a folder 1 Click the Administration topic and choose the File Print icon to expand the Tree A 2 In the Tree click the File Sharing icon B 3 Click the R...

Page 159: ...lick the Windows Mac FTP Sharing tab C 4 From the Volume dropdown menu choose the RAID Volume containing the folder you want to modify D 5 From the Folder Name dropdown menu choose the folder you want to modify E 6 Check the boxes for the protocols you want for this folder F Windows Mac FTP In the User Group list group names are preceded by the character 7 In the Permission list click the option b...

Page 160: ...e Print icon to expand the Tree A 2 In the Tree click the Sharing Setup icon B 3 Click the UNIX Linux Sharing tab C 4 From the Volume dropdown menu choose the RAID Volume containing the folder you want to modify D 5 From the Folder Name dropdown menu choose the folder you want to modify E 6 In the New IP Address field type the IP address of the UNIX or Linux PC from which you will access this fold...

Page 161: ...stem and its status C RAID Name The name of your RAID automatically assigned when it was created RAID Level RAID 0 1 5 or 10 specified when it was created Capacity Data capacity of the RAID Volume in GB RAID Status Functional is normal Critical means a disk drive has failed Offline means you cannot access your data Critical and offline RAIDs require you to take corrective action See Replacing a Fa...

Page 162: ...er Disk Status as below D Channel Model Firmware Version Serial Number Capacity Sectors Heads Cylinders Ultra DMA Mode PIO Mode Support Smart Support Smart Enable Creating a RAID Volume On SmartStor the term RAID Volume refers to one or more disk drives working together as a RAID logical drive You can also use a USB disk to create a RAID Volume See Viewing an External USB Drive or Memory Stick on ...

Page 163: ...more information see Spare Drive on page 214 and Automatic Rebuilding on page 214 To assign a spare drive 1 Click the Administration topic and choose the RAID File System icon to expand the Tree 2 In the Tree click the RAID Management icon 3 Click the Create tab 4 From the RAID Level dropdown menu choose Spare Disk 5 Highlight a disk drive in the Free Disks column and click the button to move it t...

Page 164: ...extend the file system immediately or wait until later 8 Click the File System Management icon 9 In the File System Status tab click the Extend File System button Deleting a RAID Volume Caution When you delete a RAID Volume you delete all the folders in the RAID volume and all the data saved in the folders Back up any important data before you delete a RAID Volume Note You cannot delete a RAID Vol...

Page 165: ...e Administration topic and choose the RAID File System icon to expand the Tree A 2 In the Tree click the File System Management icon B 3 This File System Status tab displays file and disk space information for the SmartStor as below C Volume Name RAID Level RAID Status Total Capacity Free Capacity Used Capacity Usage Assign Capacity Type the capacity you want into the Assign Capacity column and cl...

Page 166: ... Disk C 3 Click the File System Management icon D The USB drive or memory stick appears as a Volume called USBDISK E You do NOT create a RAID Volume or folders with the USB drive or memory stick as you would with the disk drives installed in the SmartStor enclosure With the USB drive or memory stick connected to the SmartStor create a network drive on your PC and choose the USB disk as the folder ...

Page 167: ...d Linux PCs and SmartStor 6 Click the Format USB Disk button 7 In the confirmation box type YES then click the OK button Formatting requires several minutes depending on the size of your USB drive or memory stick Viewing the iSCSI Status The iSCSI Status screen allows you to set up the services setting and displays information about the iSCSI on the SmartStor iSCSI Internet Small Computer System I...

Page 168: ...box type YES in the field provided and click the OK button The iSCSI volume is deleted Creating the iSCSI Volume To create a iSCSI VOLUME file system 1 Click the Administration topic and choose the RAID File System icon to expand the Tree 2 In the Tree click the iSCSI Management icon 3 Type a new iSCSI name into the iSCSI Name field 4 Select a iSCSI VOLUME you want to create from the iSCSI Name dr...

Page 169: ...your password into the Password field 4 Retype your password into the Retype Password field 5 Click the OK button to save your settings Modifying the iSCSI Volume The Modify tab enables you to modify an existing iSCSI VOLUME file system To change the iSCSI s default name 1 Click the Administration topic and choose the RAID File System icon to expand the Tree 2 In the Tree click the iSCSI Managemen...

Page 170: ...ord into the Password field 4 Retype your password into the Retype Password field 5 Click the OK button to save your settings 6 8 Managing Backups Viewing a List of Snapshot Backups To view the list of Snapshot backups 1 Click the Administration topic and choose the Backup icon to expand the Tree 2 In the Tree click the Snapshot Backup icon The current list of Snapshots displays on the Information...

Page 171: ...button The snapshot backup settings are applied The process takes a few moments Click the Schedule tab for scheduling options Scheduling a Snapshot Backup To schedule a Snapshot Backup 1 Click the Administration topic and choose the Backup icon to expand the Tree 2 In the Tree click the Snapshot Backup icon 3 Click the Schedule tab 4 Click the option you want from the Schedule Type list Disable No...

Page 172: ...rlier point in time Export a Snapshot to the share folder The recovered Snapshot volume is read only To recover a Snapshot backup 1 Click the Administration topic and choose the Backup icon to expand the Tree 2 In the Tree click the Snapshot Backup icon 3 Click the Recovery tab The Recovery tab lists recovered snapshot backups and the following information about them Timestamp of the snapshot VOLU...

Page 173: ...choose the Backup icon to expand the Tree 2 In the Tree click the NAS Replication icon The current schedule displays on the Information tab Role Standalone No backup server was specified Primary Server This SmartStor is the primary the other SmartStor is the backup Backup Server This SmartStor is the backup the other SmartStor is the primary Primary or Backup Server The IP address of the other Sma...

Page 174: ...6 Under Schedule click the option button for the schedule type you want Disable Disables NAS Replication Do it at once Performs a NAS Replication when you click the OK button Daily Sets the time of day when the NAS Replications happen Weekly Sets the time of day and day of the week when the NAS Replications happen 7 Click the OK button 8 In the confirmation box click the OK button Enabling One Tou...

Page 175: ...ers and files to backup Setting USB Backup The USB Backup tab enables you to change the backup services of the SmartStor and the USB storage device To set the USB Backup settings 1 Click the Administration topic and choose the Backup icon to expand the Tree 2 In the Tree click the Easy Backup icon 3 Click the USB Backup tab and then the Backup Services you want Backup data from the USB storage dev...

Page 176: ... OK button The above action will set the USB Backup and perform an initial replication backup of your data You can set the schedule under the Schedule list To set the replication schedule 1 Choose the replication option you want Do it at once to set schedule immediately and one time only Daily Weekly 2 If you chose Daily select the time of day from the menus If you chose Weekly select the day of t...

Page 177: ...P Address Primary Domain Name Server IP Address Secondary Domain Name Server IP Address To change these settings click the Setup tab Making Network Settings To make network settings 1 Click the Administration topic and choose the Network icon to expand the Tree 2 In the Tree click the Network Setup icon 3 Click the Setup tab 4 Optional Type a name for the SmartStor in the Computer Name field 5 Cli...

Page 178: ...to a frame on a local area network that is larger than the standard 1518 byte size SmartStor supports jumbo frames up to 9000 bytes On SmartStor the frame size setting is called Maximum Transmission Unit MTU The default MTU or frame is 1500 bytes This setting is appropriate for most users See your Network Administrator before you change this setting To make frame size settings 1 Click the Administ...

Page 179: ...NS options Provide your own DDNS server Register with an online DDNS service A free online DDNS service is available at http www dyndns com Making DDNS Settings WebPASM requires the DDNS domain name user name and password to work with the DDNS server See your Network Administrator or the online DDNS service for this information To make DDNS settings 1 Click the Administration topic and choose the ...

Page 180: ...nd to diagnose problems To view the Event Log 1 Click the Administration topic and choose the Management icon to expand the Tree 2 In the Tree click the Event Log icon A list of the 50 most recent events displays on the Event Log tab Events are ranked in severity as Information Warning and Error Setting up SMTP Authentication In order to set up email alerts over a network you must enable the SMTP ...

Page 181: ...Next to SMTP Authentication Click the Yes option button to enable authentication Click the No option button to disable authentication Note that most SMTP servers require authentication 9 If you enabled authentication to the following In the User Name field type the mail server account name In the Password field type the password of the mailer server account 10 Click the OK button 11 In the confirm...

Page 182: ...e the Management icon to expand the Tree 2 In the Tree click the Mail Alert icon The list of recipients displays on the Mail List tab See Checking Your Email Inbox on page 229 for an example of an email alert message Adding an Email Alert Recipient You can have up to 32 Email Alert recipients To add an Email Alert recipient 1 Click the Administration topic and choose the Management icon to expand ...

Page 183: ... you to upgrade the SmartStor by adding an application plugin The procedure requires you to place the plug in file into a folder on the SmartStor WebPASM installs plug ins from a folder on the SmartStor SmartNAVI installs plugins from your PC Also see Adding Application Plug ins on page 96 Download your plug ins from the Promise Support Website Plug in file names end with a ppg extension Place the...

Page 184: ... Disabling Application Plug ins on page 151 To remove a plug in from SmartStor 1 In the Tree click the beside the Management icon 2 In the Tree click the System Upgrade icon then click the Delete Plug in tab 3 Click the option button to the left of the plug in you want to delete 4 Click the OK button 5 In the confirmation box click the OK button Enabling and Disabling the Buzzer The SmartStor has ...

Page 185: ...LED and set the time schedule To activate the LED 1 Click the Administration topic and choose the Management icon to expand the Tree 2 In the Tree click the Buzzer LED icon 3 Click the LED setup tab and the Disable option button 4 Click the Always ON button 5 Click the OK button The LED is enabled To deactivate the LED 1 Click the Always OFF button 2 Click the OK button The LED is disabled To set ...

Page 186: ...the SmartStor how long to run on UPS battery power and when to shutdown after a power failure To set up a UPS 1 Attach the APC UPS to one of the SmartStor s USB ports 2 Click the Administration topic and choose the Management icon to expand the Tree 3 In the Tree click the APC UPS icon 4 Click the Setup tab 5 Click the option button beside the shutdown option you want Disable Run until the UPS bat...

Page 187: ... Options icon 3 From the dropdown menu on the System Standby tab choose the time interval you want Click the option button beside the shutdown option you want After 3 minutes Minimum After X minutes or hours After 5 hours Maximum Never Disabled 4 Click the OK button 5 In the confirmation box click the OK button When the SmartStor is on standby the Disk Status and Disk Activity LEDs go dark The Sys...

Page 188: ... power On Off schedule 1 Click the Administration topic and choose the Management icon to expand the Tree 2 In the Tree Click the Power Options icon 3 The AC Power Resumes setting enables you to Turn on the server automatically The server should remain off 4 Click the button beside the option you want and click the OK button The power On Off schedule enables you to schedule when the SmartStor turn...

Page 189: ...tup tab 4 From the dropdown menus choose the time and date values 5 Click the OK button 6 In the confirmation box click the OK button Adjusting for Daylight Saving Time To adjust the SmartStor s clock for daylight saving time 1 Click the Administration topic and choose the System icon to expand the Tree 2 In the Tree click the Date Time icon 3 Click the Time Zone tab 4 Check the Adjust clock for d...

Page 190: ...e Time icon 3 Click the Time Zone tab 4 From the dropdown menu choose the time zone for your location 5 Click the OK button 6 Click the NTP tab 7 In the Time Server field type the URL of the time server you want to use URL time nist gov is the default 8 Under Schedule choose one of the options Disable Disables NTP synchronization Do it at once Performs a synchronization when you click the OK butto...

Page 191: ...e latest synchronization are displayed Last Synchronization Time Time and date of the last synchronization Last Synchronization Result OK means success Rebooting the SmartStor Normally you will only need to reboot the SmartStor is after a firmware upgrade or a plug in installation During the reboot none of your folders will be accessible from your networked PCs To reboot the SmartStor 1 Click the ...

Page 192: ... the Buzzer on page 180 Shutting Down the SmartStor The only time you need to shut down the SmartStor is to replace the disk drive cooling fan or the power supply During and after the shutdown none of your folders will be accessible from your networked PCs Using WebPASM To shut down the SmartStor 1 Click the Administration topic and choose the System icon to expand the Tree 2 In the Tree click the...

Page 193: ...ing the Buzzer on page 180 Locating the SmartStor If your SmartStor in is on a rack with other equipment and you need to locate it quickly this function will assist you To locate the SmartStor 1 Click the Administration topic and choose the System icon to expand the Tree 2 In the Tree click the System Information icon 3 Click the System Information tab 4 Click the Locate button The SmartStor s buz...

Page 194: ... upgrade the firmware CPU model MPC 8343 Network Adapter Gigabit Ethernet MAC Address MAC address of the Ethernet card Network Flow Inflow and Outflow speeds in bits per second Viewing Enclosure Information To view enclosure information 1 Click the Administration topic and choose the System icon to expand the Tree 2 In the Tree click the System Information icon ...

Page 195: ...ebPASM on page 224 Enabling the Smart Fan The Smart Fan feature slows or turns off the fan to save energy and reduce noise when the fan is not needed to cool the SmartStor enclosure The Smart Fan is enabled by default To enable the Smart Fan 1 Click the Administration topic and choose the System icon to expand the Tree 2 In the Tree click the System Information icon 3 Click the Enclosure Informati...

Page 196: ...ter deals with Media Center on the SmartStor See page 116 for Media Center in SmartNAVI Important In order for your music and video to play your PC must have the proper software to support the file formats and codecs used to create those music and video files You can identify a file s format by its file extension If you do not recognize a file extension look it up on a reference website such as Wi...

Page 197: ...elow is only an example The IP address you type into your browser will be different WebPASM uses an HTTP connection http Enter the SmartStor s IP address 203 67 129 38 add admin Together your entry looks like this http 203 67 129 38 admin The WebPASM login screen displays 3 Type admin in both the User Name and Password fields then click the Login button The user name and password are case sensitiv...

Page 198: ...o your PC or upload those files to the SmartStor ALL The ALL tab enables you to play your entire folder by Download music picture upload and video type name Music Click the music icon to access your music files To play a music file 1 Choose and click a music folder by Browse Album Artist Genre Playlist Tracks or Year to view your music files 2 Click the music file icon or the play icon for the mus...

Page 199: ...e Artist Album or Genre to view your music files 2 Click the add to playlist icon for the music file 3 In the Playlist box click the Save button 4 In the Playlist Name box type the name of the Playlist to which you want to add the music file and click the OK button If the name does not match an existing Playlist a new Playlist is created with the name that you just typed 5 In the confirmation box ...

Page 200: ...onfiguration value and lists Media center information Service To activate deactivate the DLNA Server service Click the Stop Start the Server action button to activate or deactivate the DLNA server To activate the File Scanner service Click the Sta rt Full Re Scan action button to activate the File Scanner service Configuration To set the configurations for skip scanning files This setting enables ...

Page 201: ...tton to activate or deactivate the download process Add Download The Add Download tab enables you to add the Input Link to download the file you want and load torrent file Input Link To add the Input Link to download 1 Type the URL FTP Link into the input link field 2 Click the download button to start the download action Load Torrent To add the Torrent file to load 1 Click the Browse button the s...

Page 202: ... Type the value into each field 2 Click the change button to change the value 3 Click the OK button to the confirmation box Search The Search tab enables you to search the download file and view the result To search the download files 1 Type the keyword information in the Keyword field 2 Click the Search button to start the search action The search list displays the information as below ID Keyword...

Page 203: ...Size Avail Action If you click the Remove Search button click the OK button in the confirmation box Servers The Servers tab enables you to connect servers and add eDonkey and eMule server you want The Conn Servers list displays the information as below ID Network Name IP Port Users Files State Action To add Server met 1 Type the server information into the server field 2 Click the Add button to ad...

Page 204: ... To create the playlist 1 Under the Searches list type the keyword into the keyword field 2 Select the option from the drop down menu you want By Title By Artist By Album By Genre 3 Click the Search button to search the songs related your keyword 4 The Result lists display the search results 5 Click the add into playlist button or remove from playlist button to create your playlist ...

Page 205: ...the Edit button 2 A playlist window appears click the Save the Playlist button 3 Type the playlist name you want and click the Save button 4 Click the OK button The new playlist setting is applied Click the Delete button to delete the playlist you want 6 15 Web File Manager The File Manager enables you to delete download rename move or copy your files to your destination folder The File Management...

Page 206: ... 3 Click the Save button and select your destination to save the file To rename a file 1 Select a file you want to rename 2 Click the rename icon 3 Type the new file name in the New Name field 4 Click Rename button and the setting is applied To move or copy a file 1 Select a file you want to move or copy 2 Click the move or copy icon 3 Select the destination folder from the drop down menu 4 Click ...

Page 207: ...ccess to the phpMyAdmin webpage Note Please be reminded to change your username and password first 6 17 Web Server You can set up your own website by just uploading your web pages to the share folder WWW You can simply upload your web pages to the SmartStor NAS by the following 3 methods Mapped Share folder SmartNAVI FTP Upload Windows Mapped Shares By mapping the network shares WWW on the NAS ser...

Page 208: ...SmartStor NAS Product Manual 204 2 Select the Drive and Folder you want 3 Type your user name and password and click the OK button ...

Page 209: ...server to a drive folder in SmartNAVI and you may refer to the step by step guide below 1 Go to the Main Window 2 Click the Share Folder icon 3 Click the Mount Share Folder button 4 Click the share folder you want to mount or make a network drive 5 Choose a device name driver letter from the dropdown menu 6 Click the Mount button ...

Page 210: ...SmartStor NAS Product Manual 206 7 The share folder appears on our PC as a mounted or network drive ...

Page 211: ...PASM 207 FTP Upload 1 Connect to the WWW share via any FTP client of your choice and type in the username and password when prompted 2 Click the folder you want to transmit 3 The web page appears in the drive folder ...

Page 212: ... Squeeze Center is not installed by default Please download the software by users and refer to the Adding Application Plug ins on page 96 for further information Please refer to the Logitech Website for all the functions and settings about the Squeeze Center ...

Page 213: ... for each RAID level supported on the SmartStor Note 2 Bay NAS only supports RIAD 0 1 RAID 0 Stripe When a RAID Volume is striped the read and write blocks of data are interleaved between the sectors of multiple disk drives Performance is increased since the workload is balanced between drives or members that form the RAID Volume Identical drives are recommended for performance as well as data sto...

Page 214: ...ored disk drive continues to function This is called Fault Tolerance Moreover if a spare disk drive is present the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining good drive Figure 2 RAID 1 Mirrors identical data to two drives The RAID Volume s data capacity equals the smaller disk drive For example a 100 GB disk drive and a 120 GB disk...

Page 215: ...inus one Hence a RAID 5 Volume with four 100 GB disk drives will have a capacity of 300 GB A RAID Volume with two 120 GB disk drives and one 100 GB disk drive will have a capacity of 200 GB RAID 5 is generally considered to be the most versatile RAID level RAID 5 requires a minimum of three disk drives RAID 10 Mirror Stripe Mirror Stripe combines both of the RAID 0 and RAID 1 types RAID 10 can inc...

Page 216: ...re are several issues to consider when choosing the RAID level for your Volume The following discussion summarizes some advantages disadvantages and applications for each choice RAID 0 Advantages Disadvantages Implements a striped disk RAID Volume the data is broken down into blocks and each block is written to a separate disk drive I O performance is greatly improved by spreading the I O load acr...

Page 217: ...igh availability RAID 5 Advantages Disadvantages High Read data transaction rateMedium Write data transaction rateGood aggregate transfer rateMost versatile RAID level Disk failure has a medium impact on throughput Recommended applications for RAID 5 File and Application servers WWW E mail and News servers Intranet servers RAID 10 Advantages Disadvantages Implemented as a mirrored RAID Volume whos...

Page 218: ...g When a disk drive in your RAID 1 5 or 10 Volume fails and a replacement disk drive becomes available the RAID Volume will rebuild itself to the new disk drive automatically For RAID 1 and three drive RAID 5 Volumes you can designate a spare drive If a spare drive is present when the RAID Volume experiences a disk drive failure the rebuild will start automatically using the spare drive For RAID 1...

Page 219: ... on your RAID Volume and the data they contain The tables below shows the migration options for a source RAID Volume according to its RAID level The available target RAID levels are shown with their requirements RAID 0 A RAID 0 source Volume can migrate to the following target RAID levels Target Requirements RAID 0 Add disk drives RAID 1 2 disk drives only Only a 1 drive RAID 0 can migrate to RAID...

Page 220: ...dition of the Enclosure fan and power supply Blue NS4600 Green NS2600 Normal Enclosure function Amber There is a problem with the fan or power supply Red The fan power supply or file system has failed The system status LED blinks red three times when you click the Locate NAS icon in SmartNAVI or the Locate button in WebPASM If your SmartStor is configured to work with a UPS it will continue to run...

Page 221: ...ive 3 Remove the failed disk drive from the drive carrier 4 Install a new disk drive into the carrier 5 Place the carrier with the new disk drive back into the open slot in the SmartStor If the failed drive belonged to a RAID Volume the RAID Volume will begin rebuilding as soon as the new drive is installed During the Rebuild the Disk Status LED show amber When the Rebuild is finished the Disk Sta...

Page 222: ...ed disk drive The RAID Volume will begin rebuilding itself when you install the new disk drive See Replacing a Failed Disk Drive on page 217 RAID 0 Volumes go offline after a disk drive failure A RAID 0 Volume cannot be rebuilt All data on the Volume is lost Additional Details about Rebuilds The Rebuild takes several minutes depending on the size of your disk drives During a rebuild you can access...

Page 223: ... Recover tab 4 On the Recover tab click the option button beside the invalid RAID Volume 5 Click the OK button The SmartStor will reboot itself to update its configuration and recognize the RAID Volume Important Running the Recover function might erase some or all of your SmartStor settings If that condition happens run the NAS Setup Wizard See Setting up the SmartStor on page 37 8 6 Checking File...

Page 224: ... System Management icon 3 In the File System Status tab click the RAID Volume Critical icon to display the Check File System button 4 Click the Check File System button 5 In the confirmation box type yes into the field provided then click the OK button During the File System Check or Rebuild the System Status LED blinks amber and the Disk Activity LEDs blink blue green See page 217 Figure 1 The ti...

Page 225: ...re your attention Reported Event Corrective Action File System File system of volume X content errors Check the system before continuing The file system has a problem Reboot the SmartStor and check file system again If the event appears again the file system has crashed Rebuild the file system See page 219 File system capacity usage of volume X is over 90 File system capacity usage of volume X is ...

Page 226: ...apshot volume to another storage location Or delete the snapshot and then create a new one See page 167 System is busy Snapshot creation was aborted The RAID Volume is currently formatting rebuilding or migrating Wait until this process is done Then try the snapshot again System is creating another snapshot Snapshot creation was aborted The SmarStor is currently doing a snapshot Wait until the cur...

Page 227: ...update on disk X at LBA address Bad sector on a disk drive Check the disk drives See page 217 Replace the disk drive if it continues to receive BSL updates BSL log disk X at LBA address cleared Check the disk drives See page 217 Delete Spare Disk Delete a spare drive Normal RAID Volumes Create RAID name RAID level and X number of disk drives Create a RAID Volume Normal Delete RAID X Delete a RAID ...

Page 228: ...ives See page 217 Replace the failed drive See page 217 Create a new RAID Volume See page 158 RAID status CRITICAL The SmartStor NAS X volume Y is not functioning correctly Check the disk drives See page 217 Replace the failed drive See page 217 The RAID Volume will rebuild automatically RAID X had some errors Formatting was aborted Check the disk drives See page 217 Replace the failed drive See p...

Page 229: ...n the SmartStor is fully booted and connected to the network the Ethernet Activity LED indicates status and activity Blue NS4600 Green NS2600 Network link is properly connected Flashing Blue green Network Activity Dark No Connection See Figure 6 If your SmartStor is connected to your network but the Ethernet Activity LED on your SmartStor is dark check the following items Verify that the switch hu...

Page 230: ...tStor check the following items Be sure the SmartStor is powered up and fully booted The System Status LED should be blue green See Figure 6 Be sure the SmartStor is properly connected to your network The Ethernet Activity LED should be blue green or blinking blue green See Figure 6 If the Ethernet Activity LED is dark see Solving Network Connection Problems on page 225 Be sure that SmartNAVI is l...

Page 231: ...ck right The SmartNAVI Main Window opens If your SmartStor does not appear in the SmartNAVI Main window SmartNAVI does not detect the SmartStor on your network If you have verified all other functions then you might have SmartNAVI and SmartStor on different etworks 8 10 SmartStor Lockup On rare occasions SmartNAVI or WebPASM become unresponsive to your inputs If that happens check the SmartNAVI Ma...

Page 232: ...ly when there are no data transfers or installations in progress Do not disconnect the power to reboot the SmartStor unless the proper shutdown procedure does not work Keep the SmartNAVI Main window open during this procedure To hard reboot the SmartStor 1 Press and hold the Power button for two seconds During a proper shutdown the System Status LED turns RED then goes dark If the System Status LE...

Page 233: ...one time 5 Verify that the SmartStor now appears in SmartNAVI Main window The SmartStor automatically runs a File System Check due to the abnormal shutdown During the File System Check the System Status LED blinks amber and the Disk Activity LEDs blink blue green See page 219 for more information 8 11 Checking Your Email Inbox If you enabled Mail Alert in WebPASM the SmartStor will send you an ema...

Page 234: ...word and then forgot the new password you can reset the SmartStor to the default password admin Use a straightened paper clip or the tip of a ball point pen as a reset tool To reset the Administrator s password 1 Verify that the SmartStor is fully booted 2 Insert your reset tool into the reset button hole on the back of the SmartStor See Figure 10 3 Press and hold the reset button for Five seconds...

Page 235: ...ck Local Area Connection and choose Properties from the popup menu The local Area Connection properties dialog box opens 3 Click the Advanced tab 4 Click the Settings button The Windows Firewall dialog box opens 5 Click the Advanced tab 6 Under Network Connection Setting click the Settings button The Advanced Settings dialog box opens 7 Click the Add button The Service Settings dialog box opens 8 ...

Page 236: ... 12 In the Internal Port field type 49152 13 Click the OK button Figure 11 Windows Firewall Advanced Service Settings 14 Click the OK buttons in the Advanced Settings Windows Firewall and Local Area Connection Properties dialog boxes ...

Page 237: ...indows a message displays that says Could not reconnect all network drives The SmartStor reconnects to your PC shortly after Windows starts In most cases the SmartStor network drives will be available by the time you click them The SmartNAVI application cannot access the SmartStor over the network If you a running a personal firewall on your Windows PC the firewall might prevent you from accessing...

Page 238: ...However if the network drive is a USB drive or memory stick with FAT32 file format the SmartStor might not recognize the shortcut and prevent you from copying it If this situation occurs choose a different folder in which to copy the shortcut Does SmartStor support a USB drive or memory stick with FAT16 file format No If you attach the FAT16 USB drive or memory stick to SmartStor you can see the f...

Page 239: ...r function When SmartStor s memory does not match the RAID Volume on the disk drives the RAID Volume is considered invalid and the Recover function becomes available See Responding to an Invalid RAID Volume on page 218 I set up email alert recipients but they never receive any messages In most cases you must setup SMTP authentication in order for your alert messages to pass your SMTP server See Se...

Page 240: ...opdown menu and choose About Where can I find a list of plug ins available for my SmartStor Check for the latest plug ins on the Promise Support Website Plug in file names end with a ppg extension How do I make the SmartStor quieter The loudest component on SmartStor is the cooling fan But the fan can run at low speed part of the time and sometimes not at all Be sure the Smart Fan feature is enabl...

Page 241: ...580 Cottonwood Drive Milpitas CA 95035 USA The Netherlands E mail Support e Support On Line Fax Support 31 0 40 256 9463 Attn Technical Support Phone Support 31 0 40 235 2600 If you wish to write us for support Promise Technology Europe B V Science Park Eindhoven 5542 5692 EL Son The Netherlands Germany E mail Support e Support On Line Fax Technical Support 49 0 2 31 56 76 48 29 Attn Technical Sup...

Page 242: ...port On Line Fax Support 86 21 6249 4627 Attn Technical Support Phone Support 86 21 6249 4192 4193 or 4199 If you wish to write us for support Promise Technology China Shanghai Room 508 Leader Tower 1189 West Wu Ding Road Jing An District Shanghai 200042 China 9 3 Limited Warranty Promise Technology Inc Promise warrants that this product from the time of he delivery of the product to the original ...

Page 243: ...responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly No other document statement or representation may be relied on to vary the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or sup...

Page 244: ...ervices making sure to provide the following information Product model and serial number required Return shipping address Daytime phone number Description of the problem Copy of the original purchase invoice The technician will assist you in determining whether the product requires repair If the product needs repair the Technical Support Department will issue an RMA Return Merchandise Authorizatio...

Page 245: ...ance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remai...

Page 246: ...ense at www gnu org The GPL source code incorporated into the product is available for free download at our web site www promise com support download download_eng asp Subject to GPL you may re use re distribute and modify the GPL source code Note that with respect solely to the GPL Software no warranty is provided we do not offer direct support for the distribution Battery Caution Risk of explosio...