VessJBOD 1000 Series Quick Start Guide
20
?
– Use alone to see the list of commands. Use with a command to see a list of
options. Example:
enclosure -?
Command options are NOT case-sensitive.
In the CLI screens, the SAS IN port is called
CN#1
and the SAS OUT port is
called
CN#2
. Physical drives in the VessJBOD enclosure are called
DSK01
through
DSK16
.
Contacting Technical Support
PROMISE Technical Support provides several support options for PROMISE
users to access information and updates. We encourage you to use one of our
electronic services, which provide product information updates for the most
efficient service and support.
If you decide to contact us, please have the following information available:
•
Product model and serial number
•
BIOS, firmware and driver version numbers
•
A description of the problem or situation
•
System configuration information, including: motherboard and CPU type,
hard drive models, SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
PROMISE Online™ Website
http://www.promise.com/support/
support_eng.asp
(technical documents, drivers, utilities, etc.)
E-mail Support
Phone Support:
United States
+1 408 228 1400 option 4
The Netherlands
+31 0 40 235 2600
Germany
+49 (0) 2 31 56 76 48 - 0
Italy
+39 0 6 367 126 26
Japan
+81 03 6801 8063
Taiwan
+886 3 578 2395 ext. 8845
Beijing, China
+86 10 8857 8085 or 8095
Shanghai, China
+86 21 6249 4192, 4193, or 4199
