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Chapter 8: Troubleshooting

235

With a Hot Spare Drive

After the disk array rebuilds itself using the hot spare:
1.

Replace the failed drive.

2.

Check the automatic rebuild and hot spare policy to be sure your disk
array(s) recognize(s) the new drive as a hot spare.

Without a Hot Spare Drive

If no hot spare drive is available, the VTrak will not rebuild the disk array and it
will remain Critical.
When you install a replacement disk drive into the enclosure, the disk array will
automatically rebuild the information and data on the newly installed disk drive if
Automatic Rebuild option is enabled.

To enable Automatic Rebuild and set Hot Spare Policy, see page 119 (WebPAM)
or page 168 (CLU).

Enclosure Problems

WebPAM displays red circles

in Tree View to identify components that need

attention.

Important

If your replacement disk drive was formerly part of a different disk
array, use the CLU to wipe the reserve sector on the replacement
disk drive. See page 156.

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Summary of Contents for VTRAK 12110

Page 1: ...VTRAK 15110 USER MANUAL Version 1 1 SR5 P R O M I S E V T r a k 1 5 2 0 0 ...

Page 2: ... contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or imp...

Page 3: ... Cables 22 Management Port Connection 22 RS 232 Serial Connection 22 Macintosh Users 23 Connect the Power 23 Set up Management Connections 25 Terminal Emulation 25 Set IP Addresses and Subnet Mask 26 Set Up Telnet Connection 29 Enable Telnet on VTrak 29 Make a Telnet Connection 30 Install WebPAM PRO Software 33 Utility Server Installation Locations 33 CIMOM Agent 34 Internet Browser 35 Before you ...

Page 4: ...icators 66 Audible Alarm 67 Log in Log out 68 Log in to WebPAM PRO 68 Log out of WebPAM PRO 70 Subsystem Management 71 Add a Subsystem VTrak 71 Subsystem User Rights 71 Access a Subsystem VTrak 73 Subsystem Management Window 74 View Event Log 74 Delete a Subsystem 76 User Management 77 Add a User 77 Delete a User 83 Manage User Rights 83 Change Password 85 Setup Email Alert Notification 86 Softwar...

Page 5: ... SNMP 101 Telnet 102 Controllers 102 Controller List 102 Controller 102 Settings 103 Enclosures 104 Enclosure List 104 Enclosure 105 FRU VPD 105 Battery 106 Buzzer 106 Physical Drive List 107 Physical Drive 108 Disk Arrays 110 Disk Array List 110 Create a Disk Array 111 Delete Disk Array 116 Disk Array Information 117 Disk Array Settings 119 Create Logical Drive 120 Delete Logical Drive 121 Backgr...

Page 6: ...134 Audible Alarm 136 Alarm Settings 136 CLU Connection 137 Serial Connection 137 Telnet Connection 137 Exit the CLU 139 How to use the CLU 140 CLU Function Map 142 Controller Management 148 View Controller Information 148 Modify Controller Parameters 148 Firmware Update 149 VPD 149 Reboot 149 Enclosure Management 151 Fan Speed 151 Buzzer 151 Temperature 152 Voltage 152 Battery 152 Physical Drive ...

Page 7: ...hannel TID 180 RAID Console LUN 181 Maintenance Menu Disk Array Operations 182 Maintenance Activity Monitor 183 Migrate Disk Array 183 Manual Rebuild 184 Event Viewer 188 Chapter 6 Maintenance 189 Firmware Update WebPAM 190 Preparation 190 Firmware Update 191 Firmware Update CLU 192 Preparation 192 Firmware Update 192 Firmware Update Serial Port 194 Firmware Image File 194 Firmware Update 194 Repl...

Page 8: ...ter 8 Troubleshooting 223 VTrak is Beeping 223 CLU Reports a Problem 223 WebPAM PRO Reports a Problem 224 LEDs Display Amber or Red 226 Front Panel 226 Drive Status Indicators 228 Back of Enclosure 229 Event Notification Response 230 Critical Offline Disk Arrays 234 Enclosure Problems 235 Connection Problems 239 Chapter 9 Support 241 Frequently Asked Questions 241 Contacting Technical Support 245 ...

Page 9: ...e This manual includes a full table of contents index chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention to an essential step or point required to complete a task Import...

Page 10: ...er If so configured a hot spare drive will automatically replace a failed drive securing the fault tolerant integrity of the logical drive The self contained hardware based RAID logical drive provides maximum performance in a compact external chassis Figure 2 VTrak 15110 rear view The VTrak 15110 is an external disk array subsystem with a capacity of fifteen individual Serial ATA or parallel ATA d...

Page 11: ...rives Features and Benefits Feature Benefit 3U 19 inch wide enclosure Installs easily in any standard rackmount Supports RAID levels 0 1 3 5 10 and 50 Allows system to be tuned for maximum performance Supports online logical drive array expansion Lets you add disk drives to an existing logical drive without interrupting data accessibility Supports online RAID migration Allows you to convert a logi...

Page 12: ...ers power supplies fans and battery Allows a defective component to be replaced without interrupting data accessibility to the host system Tool less field replaceable units FRUs All FRUs can be replaced without tools saving time and effort for support personnel Hot spare drives Maintains full fault tolerant integrity by automatically rebuilding the data from a failed drive to an installed hot spar...

Page 13: ... size 4 8 16 32 or 64 sectors per disk Rebuild priority tuning Adjustment of minimum I O reserved for server use during rebuild Hot spares Multiple global and designated hot spares Maximum Disks LUNs 15 in any combination of RAID levels and drive types Supported Disk Interfaces Serial ATA SATA Parallel ATA with optional Promise adapter Cluster support Supports two node server clusters for performa...

Page 14: ...ces Ethernet RS232 Serial Management Protocols SNMP SSL WBEM Telnet Notification Email audible and visible alarms Dimensions Height 5 0 in 12 7 cm Width 17 6 in 44 8 cm Depth 26 0 in 66 0 cm Weight 66 lbs 30 Kg without drives Approximately 84 lbs 38 Kg with 15 drives installed Safety Certifications CE FCC Class A BSMI VCCi cUL TUV MIC Limited Warranty 3 Years See page 248 for details FCC Statement...

Page 15: ...owing items VTrak Unit Quick Start Guide Null Modem Cable SCSI Terminators 2 Left and right mounting rails 1 0m External VHDCI SCSI cables 2 Screws for disk drives 64 plus 4 spares 1 5m 4 9 ft Power cords 2 CD with WebPAM PRO Software User Manual and Quick Start Guide Warning The electronic components within the VTrak disk array are sensitive to damage from Electro Static Discharge ESD Observe app...

Page 16: ... mounting rails Figure 2 Mounting rail installation P R O M IS E V T r a k 1 5 2 0 0 Vertical Rack Post Direct attach to post Mounting Rail included VTrak 15110 VTrak attaching screw Back side of post Rack front post Rail attaching screw not included Rail adjustment screw Mounting Rail Rail attaching screw not included Back side of post Rack rear post VTrak subsystem ...

Page 17: ...isk Drives Before using the VTrak you must first populate it with Serial ATA SATA disk drives You can also use Parallel ATA PATA disk drives with the optional SATA to PATA adapters available from Promise Technology The VTrak 15110 can support up to fifteen disk drives and provide the RAID configurations listed below See Chapter 7 page 207 for a complete explanation of RAID on VTrak Caution Do not ...

Page 18: ...re the jumpers on the disk drive are set for master operation Never set a drive for slave operation Note You can use disk drives of different manufacturers and sizes In logical drives with different drive sizes the drives are forced to equal the capacity of the smallest physical drive VTrak Chassis Drive Carrier Latch Handle ...

Page 19: ...igure 4 Drive Carrier mounting holes Note that the Drive Carrier has several mounting holes above Those marked with a triangle are for disk drives Caution Be sure to install the counter sink screws supplied with the VTrak Use of other types of screws can damage the adjacent drives PATA to SATA Adapter SATA Drive Mounting Holes PATA Drive Mounting Holes ...

Page 20: ... on the bottom line up 2 Insert the screws through the holes in the Drive Carrier and into the bottom of the disk drive see Figure 4 Install only the screws supplied with the VTrak Install four screws per drive Snug each screw Be careful not to over tighten 3 Reinstall the drive carrier into the VTrak chassis 4 Repeat these steps until all of your disk drives are installed Serial ATA Disk Drive ...

Page 21: ...oles on the bottom line up see Figure 3 3 Install the four screws that came with the adapter 4 Lay the carrier on a flat surface Hold a disk drive in one hand and connect the power and data cables with the other 5 Carefully lay the drive into the carrier so that the screw holes on the bottom line up see Figure 4 6 Insert Promise supplied screws through the holes in the drive carrier and into the b...

Page 22: ...lan to operate your VTrak with fewer than 15 disk drives install all 15 Drive Carriers into the enclosure to ensure proper airflow for cooling Important Be sure each drive is securely fastened to its carrier Proper installation ensures adequate grounding and minimizes vibration Do not install drives with fewer than four screws Note Previous array enclosures from Promise required you to latch the d...

Page 23: ...80 MB s SCSI card will result in a performance bottleneck under certain conditions Minimum Preferred Data Transfer Rate 80 MB s 160 MB s PCI Bus 32 bit 64 bit PCI X Bus no yes External Connector 68 pin HD 68 pin VHDCI Cable Interface LVD LVD Supports LUNs yes yes Requires use of a 68 pin HD to 68 pin VHDCI SCSI cable available from Promise Technology Notes For applications where two SCSI HBA cards...

Page 24: ...attach the SCSI cables you can use either the upper or lower connector for each channel The connectors are non directional there is no SCSI in SCSI out Caution To prevent possible damage to the VTrak or your Host PC ensure that the power to both units is OFF before connecting the SCSI cables Important VTrak has two SCSI channels When you attach a SCSI cable to the connector of one channel be sure ...

Page 25: ...7 At this point proceed with the connection of SCSI cables following industry standard guidelines and the illustrations on the following pages SCSI Terminator When the VTrak is the last SCSI device in the chain you must install the Promise supplied or equivalent external SCSI terminator on both SCSI Connectors see below The SCSI cable or terminator can attach to either SCSI connector If you use a ...

Page 26: ...ble to either of VTrak s SCSI channels Configuration 2 One VTrak one Host PC two SCSI HBA cards You can use a dual channel SCSI HBA card for this application SCSI Terminator SCSI Cable SCSI HBA Card Host PC VTrak Connect to either channel 1 or 2 Host PC VTrak SCSI HBA cards SCSI Cables SCSI Terminators ...

Page 27: ...on 19 Configuration 3 One VTrak two Host PCs one SCSI HBA card in each This arrangement allows you to manage the same VTrak from two different Host PCs Host PC 1 Host PC 2 SCSI HBA Cards SCSI Cables SCSI Terminators VTrak ...

Page 28: ...ame SCSI chain 2 Set a different SCSI Target ID for each VTrak For example a daisy chain of six VTraks could have these assignments VTrak 1 Target ID 1 VTrak 2 Target ID 2 VTrak 3 Target ID 3 VTrak 4 Target ID 4 VTrak 5 Target ID 5 VTrak 6 Target ID 6 See page 98 WebPAM PRO or page 180 CLU for instructions how to set SCSI Target IDs 3 Install a SCSI terminator on the last VTrak in the chain Host P...

Page 29: ...I connections An an alternative to daisy chaining it can provide increased I O performance You can use a dual channel SCSI HBA card for this application With one to eight VTraks connected to each SCSI HBA card you can use as many SCSI HBA cards as your PC will support Host PC VTrak 1 SCSI HBA cards SCSI Terminators VTrak 2 SCSI Cable ...

Page 30: ... the network and also for using the CLU through a Telnet connection 1 Arrange with your Network Administrator to provide a network connection for the VTrak 2 Attach the network cable to the network connector on the VTrak RS 232 Serial Connection The serial connection uses the null modem cable provided with the VTrak 1 Attach the null modem cable to the RS 232 serial port on your PC 2 Attach the ot...

Page 31: ...ral manufacturers offer USB to DB 9 serial converters and cables For terminal emulation software go to http homepage mac com dalverson zterm Download and install the ZTerm software onto your system Connect the Power VTrak systems will operate on either 115 volts AC or 230 volts AC The VTrak 15110 includes two replaceable power supply modules with autosense voltage selection and Power Factor Correc...

Page 32: ...is functioning normally Controller LED blinks green once per second for five seconds goes dark for five seconds then blinks green once per second for five seconds again Power FRU and Logical Drive LEDs display green continuously SCSI LEDs flash green if there is activity on that channel There are two LEDs on each Drive Carrier They report the presence of power and a disk drive and the current cond...

Page 33: ...l Emulation is required in all cases The others are required depending on the Management connections you choose Terminal Emulation Terminal emulation is the means of communication over an RS 232 serial connection In the following procedure you will establish a Terminal Emulation link between the Host PC and the VTrak Regardless of your choice of management connection you must first establish a Ter...

Page 34: ...ction you can skip to the next procedure To enable DHCP 1 From the Network Management menu press 1 and Enter to access the Management Port menu 2 Press 1 and Enter to access DHCP 3 Press Y and Enter to enable DHCP on VTrak 4 Press Enter again to return to the Management Port menu To make settings manually 1 From the Network Management menu press 1 and Enter to access the Management Port menu Cauti...

Page 35: ...anagement Port Management Port IP Address 10 0 0 2 Subnet Mask 255 0 0 0 Gateway IP Address 0 0 0 0 Management Port 1 DHCP 2 Management Port IP 3 Subnet Mask 4 Gateway R Return to Previous Menu Please enter your menu choice 1 3 Press 1 and Enter to change the management port IP address Configure Management Port IP address Current management port IP Address 10 0 0 2 Modify management port IP addres...

Page 36: ...onfirms the new management port IP address 6 Press Enter to return to the Management Port menu 7 Repeat steps 3 though 6 to set the Subnet mask and Gateway IP address 8 Restart the VTrak Important All three settings must be correct in order for WebPAM PRO to connect to the VTrak ...

Page 37: ...m 3 In the CLU Main Menu select Network Management Telnet and choose Enable disable Telnet This action enables the Telnet support Mac OS X Since the Macintosh has no RS 232 port you will enable the Telnet service through the network using a Telnet utility 1 Download the Promise Telnet utility for Mac file name telnetenable bin and copy it to a convenient folder 2 Open a Terminal window 3 Change th...

Page 38: ... HyperTerminal or Minicom application 2 Open a terminal window type a name and click OK above left 3 In the Connect using dropdown menu select TCP IP Winsock above right 4 In the Host address field type the VTrak s IP address 5 In the Port number field type 2300 6 Click OK The Telnet login window opens 7 In the Telnet Login type a user name administrator is the default and press Enter ...

Page 39: ...is the default and press Enter The CLU screen opens See Chapter 5 page 133 for information about how to use the CLU Command Line Windows or Terminal Icon Linux 1 Go to the Windows command line or click the Linux terminal icon 2 Type telnet and press Enter ...

Page 40: ...ample o 192 168 10 48 2300 4 Press Enter The telnet login screen appears 5 In the Telnet Login type a user name administrator is the default and press Enter 6 Type a password password is the default and press Enter The CLU screen opens See Chapter 5 page 133 for information about how to use the CLU ...

Page 41: ... install WebPAM PRO depends on your management connection If you plan to use the VTrak Management network port there are three possible locations A networked PC A network file server The Host PC Installation Guidelines When you install WebPAM PRO on a network follow these rules Install the Utility Server only on a PC or Server that is permanently connected to your network Install only one instance...

Page 42: ...OM agent installed Figure 7 WebPAM PRO on a network Desktop PC with Internet browser Laptop PC with Internet browser The Internet Networked PC with Internet browser Networked PC with Utility Server Router Firewall Rackmounted VTrak Subsystems Host PC with a single VTrak Subsystem ...

Page 43: ... rely on JRE or JDK always install them first before you install WebPAM PRO WebPAM PRO will use the existing JRE rather than installing a second one WebPAM PRO will install JRE 1 4 on your system unless you already have JRE or JDK versions 1 3 0 or 1 4 Install WebPAM PRO Windows Follow these steps to install WebPAM PRO on your Windows based PC or Server 1 Boot up the PC server and launch Windows I...

Page 44: ...oftware CD into your CD ROM drive 3 Double click on the Install CD s icon to open it 4 Double click on the Installer icon to launch it right The first WebPAM PRO installation dialog box appears as shown on the next page Solaris Follow these steps to install WebPAM PRO on your Solaris based PC or Server 1 Boot up the PC server and launch Solaris If the computer is already running exit all programs ...

Page 45: ...stall screens have a slightly different appearance but the information choices and actions required are exactly the same 1 When the Introduction screen appears above click the Next button 2 When the License Agreement appears above click the I accept the terms radio button then click the Next button If you do not accept the terms of the Agreement the installation will stop ...

Page 46: ...ewall Security options are invisible to authorized users Promise Technology provides a default certificate for the server as well as for internal data communication However in some cases it is always better to install and verify your own certificate for the webserver And if possible verify certificate by certificate authority like Verisign or Thwate See your MIS Administrator for guidance Click th...

Page 47: ... Server and Email Sender or the installation will not proceed Email Server Type in the name of your company s email server Email Sender Type in the email address of the person responsible for maintaining the RAID This address will be the return address on all email notifications sent from the Utility Server to all recipients Click the Next button when you are finished ...

Page 48: ... If you want a different folder type its location and click the Choose button If you change your mind and want the default location click on the Restore Default Folder button Click the Next button when you are finished 6 When the WebPAM PRO Installation Configuration screen appears above take a moment to review your choice of install folder and the available disk space on the target hard drive ...

Page 49: ...tton 7 When the Install Complete screen appears above the installation process is finished Click the Finish button to go to the Promise Registration website This completes the WebPAM PRO installation Important Registration of your VTrak and WebPAM PRO provides useful information that helps Promise Technologies to offer better products and support Please take a few minutes to register Thanks ...

Page 50: ...VTrak 15110 User Manual 42 ...

Page 51: ...46 4 Create a Disk Array page 48 5 Create a Logical Drive page 54 6 Assign a SCSI Target ID page 55 7 Log out of WebPAM PRO page 56 Log in to WebPAM PRO 1 Launch your Browser 2 In the Browser address field type in the IP address of the PC Server where you installed WebPAM PRO as explained below Do not type the VTrak s IP address If you did not choose the External Security option during WebPAM PRO ...

Page 52: ...te that the IP address shown above is only an example The IP address you type into your browser will be different 3 When the opening screen appears log in as administrator and type in the default password which is password The login and password are case sensitive 4 Click the Sign in button Important Immediately after installation change the Administrator s password Make the change under User Mana...

Page 53: ... log in to WebPAM PRO there will be no Subsystems VTraks or Users in the system Promise recommends that you create the Subsystem s first then add the User s Note Make a Bookmark Netscape Navigator or set a Favorite Internet Explorer of the Login Screen so you can access it easily next time ...

Page 54: ...ck the Submit button The new Subsystem is added to Subsystem Management and also appears in the Information tab Access a Subsystem VTrak The WebPAM PRO CIMOM Agent resides on the VTrak and sends the monitoring data to the Utility Server and on to the Browser In Tree View a newly created Subsystem looks like this Each Subsystem VTrak is identified by an icon and its IP Address Below it the VTrak Su...

Page 55: ...d logical drives Spare Drives Physical drives assigned as global or dedicated hot spares Logical Drive Summary A list of all logical drives in this enclosure regardless of the disk array to which they belong If you do not see these details in the Tree View it means your network connection to VTrak is not working Restore your connection before proceeding If you do not see anything lower your browse...

Page 56: ...k array following a default set of parameters Makes one logical drive automatically Express You choose the parameters for a new disk array by specifiying the characteristics you want You can create multiple logical drives at the same time however they will all be identical Advanced You directly specify all parameters for a new disk array Makes one logical drive automatically You can create additio...

Page 57: ... size Spare Drives The physical drive ID number of the dedicated hot spare assigned to this disk array 1 Review the parameters If you accept them proceed to the next step If you do NOT accept these parameters use the Express or Advanced option to create your disk array 2 When you are done click the Submit button The new disk array appears in the Disk Array List on the Information tab Proceed to lo...

Page 58: ...y Performance The highest possible read write speed Spare Drive A hot spare drive 2 In the Number of Logical Drives field enter the number of logical drives you want to make from this disk array The maximum possible number of logical drives appears to the right of this field 3 From the Application Type menu select an application that best describes your intended use for this disk array File Server...

Page 59: ...isk array 5 If you accept these parameters proceed to the next step If you do NOT accept these parameters review and modify your selections in the previous steps 6 When you are done click the Submit button The new disk array appears in the Disk Array List on the Information tab Proceed to logical drive creation page 48 Advanced Option The Disk Array Advanced Creation option enables you to directly...

Page 60: ...o the Selected list You can also double click them to move them 4 When you are done click the Next button 5 Choose a RAID level from the dropdown menu The choice of RAID levels depends on the number of physical drives you selected 6 Specify a Capacity and the unit of measure MB GB TB This value will be the data capacity of the first logical drive in your new disk array If you specify less than dis...

Page 61: ...e next step If you do NOT accept these parameters review and modify your selections in the previous steps 10 When you are done click the Submit button The new disk array appears in the Disk Array List on the Information tab Proceed to logical drive creation next page ...

Page 62: ...Create LD tab To create a logical drive 1 Enter an alias name in the field 2 Select a RAID level from the dropdown menu 3 Enter a capacity and select unit of measure MB GB TB The default value is the available capacity of the disk array You can use this value or any lesser amount 4 Select stripe block size from the dropdown menu 5 Select cache Read Policy from the dropdown menu 6 Select cache Writ...

Page 63: ...e divided into Logical Unit Numbers LUNs to extend the number of available addresses The default TID settings for both SCSI channels is 0 This setting is adequate for most WebPAM and RAID subsystem configurations If an address conflict occurs you might have to change the TID setting You must have Creation Rights to access this function To access SCSI Target ID settings 1 Click on the Subsystem ico...

Page 64: ...rk from outside the firewall Once you are logged onto the network you can access the VTrak using its IP address Please note that only the PC with the SCSI connection can read and write data to the logical drives on the VTrak However other PCs can monitor the VTrak from virtually any location Caution Conflicting ID numbers can prevent WebPAM from connecting to the RAID subsystem and or cause the SC...

Page 65: ...4 CLU Connection Before you begin be sure the null modem cable is connected between the Host PC and VTrak and that both machines are booted and running 1 Start your PC s terminal emulation program 2 Press Enter once to launch the CLU Notes If you worked though the Setup procedure above using WebPAM PRO your VTrak setup is complete There is no need to repeat the Setup with the CLU See Chapter 5 for...

Page 66: ...om the Main menu press 3 and Enter to access Disk Array Management 2 Press 1 and Enter to access the Disk Array Auto Creation Logical Drive Auto Creation Total 6 free Physical Drives RAID Mode Options 0 RAID 0 Striping 1 RAID 1 Mirroring 3 RAID 3 Parity 5 RAID 5 Parity Distributed 10 RAID 10 Striping Mirroring 50 RAID 50 Please enter RAID mode 0 1 3 5 10 50 50 The Auto Creation tells you how many ...

Page 67: ...supports and an explanation of the available options 1 From the Main menu press 3 and Enter to access Disk Array Management 2 Press 2 and Enter to access the Create New Disk Array Define New Logical Drive Total 8 Physical Drives Physical Drives Selection ID Name Capacity 1 Maxtor 5A250J0 251 GB 3 WDC WD2000JB 00FUA0 200 GB 4 WDC WD2000JB 00FUA0 200 GB 7 ST380013AS 80 GB 9 WDC WD1200JD 00FYB0 120 G...

Page 68: ...5 Parity Distributed 10 RAID 10 Striping Mirroring 50 RAID 50 Please enter RAID mode 0 1 3 5 10 5 The prompt displays available RAID modes 5 Type the RAID mode level for your logical drive and press Enter Stripe Block Size 4 8 16 32 64 128 in KB 64 Enter the Disk Array name Daves Array Enable initialization y n y Full or quick initialization f q q Quick initialization enabled 6 Type the stripe blo...

Page 69: ...ss Y and Enter If you disagree with the list press N and Enter then select Create New Disk Array again If you clicked Y the new disk array appears ID Name RAID SBS CAP Member PDs Status 1 Daves Array 5 64K 357GB 1 3 4 9 Functional This completes disk array creation Go on to logical drive creation ...

Page 70: ...g for Disk Array 1 that one logical drive has already been created and that 453 GB is available for additional logical drives Your input 100 Enter the Logical Drive name FirstLD Enable quick initialization y n y 3 Type the size of your first logical drive in Gigabytes and press Enter Or to create multiple logical drives of the same size type the size and number of drives as described and press Ent...

Page 71: ...ng 1 From the Main menu press 6 and Enter to access SCSI Management 2 Press 1 and Enter to access the Channel TID Modify SCSI Channel TID SCSI Channel TIDs 1 0 2 0 Select the SCSI channel 1 2 Press R to return after finished 1 3 Type the number of the SCSI channel you want to select and press Enter Modify TIDs for SCSI channel 1 y n y Enter the new TIDs 1 2 3 4 Press Y and Enter to confirm the cha...

Page 72: ...VTrak 15110 User Manual 64 2 0 Select the SCSI channel 1 2 Press R to return after finished Exit the CLU Close the terminal emulation window to exit the CLU ...

Page 73: ... per second for five seconds goes dark for five seconds then blinks green once per second for five seconds again Power FRU and Disk Array LEDs display green continuously SCSI LEDs flash green if there is activity on that channel See the table below VTrak Status Indicators below Drive Status Indicators page 66 Audible Alarm page 67 Log in Log out page 68 Subsystem Management page 71 User Management...

Page 74: ... VTrak Drive Carrier LEDs LEDs State Dark Steady Green Flashing Green Amber Red Power System Off Normal n a n a n a FRU System Off Normal n a Fan or Battery Problem Fan or Battery Failed Logical Drive System Off Normal n a Logical Drive Critical Logical Drive Offline SCSI 1 SCSI 2 No Activity n a Activity n a n a Controller System Off n a Normal n a n a Field Replacement Unit n a means this state ...

Page 75: ...is rebuilding Beep beep beep beep beep beep Indicates that a logical drive is critical Beep beep beep Beep beep beep Indicates a problem with a field replaceable unit FRU 10 second continuous beep Indicates that a logical drive is offline See for more information about field replaceable components See for a discussion of critical and offline logical drives LEDs State Dark Steady Green Flashing Gre...

Page 76: ...Regular connection If you chose the External Security option during WebPAM PRO installation use the Secure connection Regular Connection WebPAM PRO uses an HTTP connection http Enter the Utility Server s IP address 192 168 1 46 Where you installed WebPAM Enter the Port number 8080 Add to launch WebPAM PRO promise Together your entry looks like this http 192 168 1 46 8080 promise Secure Connection ...

Page 77: ... sensitive If this is the first time you are running WebPAM PRO log in as administrator and type in the default password which is password The login and password are case sensitive 4 Click the Sign in button Important Immediately after installation change the Administrator s password Make the change under User Management Each user you create will have his her own login ID and password ...

Page 78: ... drive If this is the first time you are logging in to WebPAM there will be no Subsystems VTraks or Users in the system Promise recommends that you add the Subsystem s first then add the User s Log out of WebPAM PRO There are two ways to log out of WebPAM Close your browser window Click Logout on the WebPAM banner below After logging out you must type your username and password to log in again Cli...

Page 79: ...C Server s IP address 5 When you are done click the Submit button The new Subsystem is added to Subsystem Management and also appears in the Information tab WebPAM PRO allows you to add a Subsystem to the list even though it cannot make a connection to the VTrak If this happens refer to Troubleshooting on page 223 Subsystem User Rights Add a Subsystem below Subsystem User Rights page 71 Access a S...

Page 80: ...m and editing user permissions 3 Check the permissions this User will have 4 When you are done click the Submit button The Subsystem Management window appears again Your changes take effect immediately Right Meaning Creation Permission to create convert and expand a logical drive and make Controller settings Deletion Permission to delete a logical drive Maintenance Permission to rebuild and synchr...

Page 81: ...anagement SNMP Telnet and CIM services Controllers RAID Management on VTrak Enclosures Power supplies cooling cache battery circuit cards Disk Arrays Creation and management of disk arrays and logical drives Spare Drives Physical drives assigned as global or dedicated hot spares Logical Drive Summary A list of all logical drives in this enclosure regardless of the disk array to which they belong I...

Page 82: ...ess Host User Rights Administrator only View Event Log 1 In Tree View click on the Subsystem icon for the VTrak whose log you want to see 2 In the Management Window click on the Events tab 3 The LogFile window appears below In the LogFile window you can view all events pertaining to an individual Subsystem VTrak Click the Previous Events and Next Events buttons to see the entire contents The LogFi...

Page 83: ...s the log directory is WebPAM tomcat To delete the Log File 1 From on the Events tab dropdown menu select Delete Logfile 2 In the Save Log Before Delete box Click Yes to save the file Click No to delete without saving Click Cancel exit without deleting If you chose to save the Logfile 3 In the Save Event box type a file name for the Logfile The name can contain up to 40 characters letter and numbe...

Page 84: ... the Subsystem you want to delete 4 Click the Delete Selection button A confirmation message appears 5 Click OK to confirm Subsystem deletion The deleted Subsystem no longer appears in Tree View Notes WebPAM PRO will remove the link from the VTrak to your local browser This action does not change or delete the RAID itself If you delete a Subsystem with users assigned to it the user rights are also...

Page 85: ...Users 3 Click the Create tab 4 Enter the new User Name Password Verify Password same password 5 If you want to assign Email notification types for this User check the Assign Email Notification box 6 Check the boxes to select Management Rights for this User on each Subsystem Add a User below Delete a User page 83 Manage User Rights page 83 Change Password page 85 Setup User Alert Notification page ...

Page 86: ...e an email address and assign the Email Notifications for this user Right Meaning Creation Permission to create convert and expand a logical drive and make Controller settings Deletion Permission to delete a logical drive Maintenance Permission to rebuild and synchronize a logical drive Notification Permission to receive notification of events affecting the logical drive Notes If no Subsystems VTr...

Page 87: ...reported Controller Event Notification All events related to the Controller are reported Controller Unknown Error Unspecified problem with the Controller Data Parity Error Detected possible iSCSI data parity error Command Parity Error Detected possible iSCSI command parity error Bus Reset The Initiator sent a command to reset the iSCSI bus Unrecoverable Error VTrak must restart to recover from an ...

Page 88: ... the logical drive Disk Access Retry The Controller repeats an attempt to access a disk drive Disk CRC Error A CRC error has occurred on a disk drive Disk SMART Failed A SMART error has been reported on a disk drive Disk ECC Error A ECC error has occurred on a disk drive Disk Bad Sector A bad sector has been identified on a disk drive Disk Reserve Sector Error A error has occurred on the reserve s...

Page 89: ...logical drive stopped synchronizing before completion Logical Drive Synchronization Comparison Error A comparison error was detected during synchronization Logical Drive Synchronization Internal Error An internal error was detected during synchronization Logical Drive Full Initialization Start Full initialization has begun on a logical drive Logical Drive Full Initialization Completed Full initial...

Page 90: ...Enclosure 3 Volt out of Range 3 Volt actually 3 3 volt power is out of specification Enclosure 5 Volt Out of Range 5 Volt power is out of specification Enclosure 12 Volt Out of Range 12 Volt power is out of specification Battery Temperature Rise Battery is heating up Battery ceases to charge above 45 C or discharge above 60 C Battery Temperature Dropped Battery is cooling down Battery Capacity bel...

Page 91: ...te 5 Click the Delete User s button Manage User Rights The Administrator uses this page to modify individual user information such as access rights email address and email notification To modify User information 1 Click the User Management icon under Administrator Tools A list of Users appears 2 Select the name link for the User whose setting you want to change and click on it Note You cannot dele...

Page 92: ... changes take effect immediately Right Meaning Creation Permission to create convert and expand a logical drive and make Controller settings Deletion Permission to delete a logical drive Maintenance Permission to rebuild and synchronize a logical drive Notification Permission to receive notification of events affecting the logical drive Notes Under Personal Information a user can change his her ow...

Page 93: ...the email address and selection of events 1 Log into WebPAM under your User Name 2 Click the Personal Information icon under Administration Tools 3 Enter a new password 4 Re Enter the new password to confirm 5 When you are done click the Submit button Note If a User forgets his her password the Administrator must delete the user account and create a new one ...

Page 94: ...cation for it These steps describe how to setup the email function 1 Click the User Management icon under Administrator Tools A list of Users appears 2 Click on the hypertext link in the Edit User column for the User you want to manage The Modify View User screen appears with the Settings tab displayed If you have not yet typed an email address for this user type it into the Email Address field 3 ...

Page 95: ... The User list appears again Your changes take effect immediately Software Management Click the Software Management icon under Administration Tools The Software Management screen appears with the Sevices tab displayed Web Server 1 Click the Software Management icon under Administration Tools 2 Click the Web server link or tab Web Server below Email page 88 Firmware Update page 89 TFTP Server page ...

Page 96: ...ee Restart Tomcat Service Windows page 91 Email 1 Click the Software Management icon under Administration Tools 2 Click the Email link or tab HTTP Port The port number for unsecure connections 8080 is the default Session Timeout Timeout interval for HTTP session Enable SSL Enables the Secure Sockets Layer function required for a secure connection HTTPS Port The port number for secure connections 8...

Page 97: ...re 1 Click the Software Management icon under Administration Tools 2 Click the Firmware Update tab ESMTP Enable Check the box to enable eSMTP ESMTP User Name Enter a user name for yourself ESMTP Password Enter a password for yourself Email Server Specifies the name of the email server on your network Email Subject Specifies the subject line on email event notification messages Event Frame Refresh ...

Page 98: ...ver tab enables you to designate a TFTP directory and port number on the server where the WebPAM PRO Utility Server is running The WebPAM PRO firmware update function goes to the TFTP directory to retrieve the firmware update file 1 Click the Software Management icon under Administration Tools 2 Click the TFTP Server link or tab 3 Enter a TFTP directory name 4 Enter at TFTP Port number 5 Click the...

Page 99: ...rvices and Applications to expand the tree 3 Click on Services The Services window displays to the right 4 In the Services window right click on Tomcat and select Restart from the popup menu 5 Close the Computer Management window Security Security features use the Secure Sockets Layer SSL method of encryption SSL is a well proven method of securing transactions used extensively for e commerce and ...

Page 100: ...en file server xml 2 Modify the file so that it agrees with the example above This configuration activates the 8080 non secure and 8443 secure ports 3 Save the file 4 Restart the Tomcat service for the new parameters to take effect See page 91 Subsystem Management Events The Subsystem Events tab lists the content of the Log File The Log file records all actions on this subsystem for use in managem...

Page 101: ...Solaris the log directory is WebPAM tomcat To delete the Log File 1 Log in as the Administrator 2 Subsystem icon 3 Click on the Events tab 4 From on the Events tab dropdown menu select Delete Logfile 5 In the Save Log Before Delete box Click Yes to save the file Click No to delete without saving Click Cancel exit without deleting If you chose to save the Logfile 6 In the Save Event box type a file...

Page 102: ... using the new IP address User Rights The Subsystem User Rights tab enables you to check and modify the rights of the users on this subsystem The following table explains User Rights To modify User Rights 1 Log in as the Administrator 2 Subsystem icon 3 Click on theUser Rights tab 4 Check the boxes to add rights 5 Uncheck the boxes to delete rights 6 Click the Submit button when you are done The s...

Page 103: ...ks on all controllers When the lock is set the Lock Status reports for example Willie lock exists Other users see the message Willie has lock on this controller If you move your cursor over Set Lock from the Lock Operations tab dropdown menu a popup message reports the same In these examples it means that the user Willie has locked the controller and other users cannot access the controller while ...

Page 104: ...tion of the media itself not the data recorded on the media If Media Patrol encounters a critical error it triggers PDM if PDM is enabled Predictive Data Migration PDM is the migration of data from the suspect disk drive to a spare disk drive similar to Rebuilding a Logical Drive But unlike Rebuilding PDM constantly monitors your disk drives and automatically copies your data to a spare disk drive...

Page 105: ... RAID Console LUN is the Controller s SCSI address LUN stands for Logical Unit Number Essentially it is a subdivision of a SCSI Target ID The default setting for the RAID Console is TID 0 LUN 7 This setting is adequate for most WebPAM and RAID subsystem most configurations If an address conflict occurs you might have to change the Console LUN setting You must have Creation Rights to access this fu...

Page 106: ...ed into Logical Unit Numbers LUNs to extend the number of available addresses The default TID settings for both SCSI channels is 0 This setting is adequate for most WebPAM and RAID subsystem configurations If an address conflict occurs you might have to change the TID setting You must have Creation Rights to access this function To make settings 1 Click the Subsystem icon 2 Click on the VTrak icon...

Page 107: ...of Read transactions in Megabytes Data volume of Write transactions in Megabytes Network Management Ethernet The Network Management Ethernet tab displays the current Network settings These settings pertain to VTrak s Management Port To make settings click on the Port1 link or the Settings tab To access the Network Management Ethernet tab 1 Click the Subsystem icon 2 Click on the VTrak icon 3 Click...

Page 108: ...er IP address 7 Enter the Subnet Mask 8 Enter the Gateway IP address 9 Click the Submit button when you are done Service Management Service The Service Management Service tab displays the services running with WebPAM PRO and their startup types and current status 1 Click the Subsystem icon Notes For WebPAM PRO to work you must have the correct Managment Port IP address and Subnet Mask The TFTP Ser...

Page 109: ...ent Information Bases MIB and return this data to the SNMP requesters Event notifications called traps are sent to a destination or trap sink specified by an IP address To enable SNMP 1 Click the Subsystem icon 2 Click on the VTrak icon 3 Click on the Service Management icon 4 Click on the SNMP tab 5 Enter a System Name 6 Enter a System Location 7 Enter a System Contact 8 Enter a name for the Read...

Page 110: ...ntrollers Information tab lists the controllers for this subsystem A Controller is the device that makes your Promise RAID system work This information is primarily for reference by Technical Support There are no user settings for this tab To access the Controllers Information tab 1 Click the Subsystem icon 2 Click on the VTrak icon 3 Click on the Controllers icon Controller The Controller Informa...

Page 111: ... of VTrak s non volatile RAM memory in MB SEP Hardware Version Hardware version number of the Storage Enclosure Processor SEP card Hardware Version Hardware version number of the Controller card Firmware Version Revision number of the currently installed VTrak firmware Firmware Build Date Date and time setting of the VTrak subsystem Maximum supported numbers Disk Arrays Organized collections of ph...

Page 112: ...ur of the day 24 hour clock in the left field 6 Enter the minutes in the right field 7 Click the Submit button when you are done Enclosures Enclosure List The Enclosures Information tab lists the information about the enclosures under this subsystem The Status field reports Functional when operation is normal or it cites a problem in red If the Status field reports a problem click on the Enclosure...

Page 113: ...information about Field Replaceable Units click the FRU VPD tab To check Battery condition click the Battery tab To check the Buzzer setting click the Buzzer tab To change the Buzzer setting click the dropdown menu on the Buzzer tab and select Settings FRU VPD The Enclosure FRU VPD tab lists Vital Product Data VPD or each Field Replaceable Unit FRU in this enclosure This information is primarily f...

Page 114: ...b 1 Click the Subsystem icon 2 Click on the VTrak icon 3 Click on the Enclosures icon 4 Click on the Enclosure icon 5 Click on the Battery tab Buzzer The Enclosure Buzzer tab reports on the audible alarm setting VTrak s audible alarm has four signals Beep beep beep beep beep beep Indicates that one or more Logical Drives is Critical Beep Beep Beep Indicates that one or more Logical Drives is Rebui...

Page 115: ... event only 7 Click the Submit button when you are done Physical Drive List The Physical Drives Information tab gives a description and reports the status of the hard disk drives in this enclosure To access the physical drives list 1 Click the Subsystem icon 2 Click on the VTrak icon 3 Click on the Enclosures icon 4 Click on the Enclosure icon 5 Click on the Physical Drives icon Enclosure Front Vi...

Page 116: ...currently belongs to the Disk Array shown Spare means it has been designated as a Hot Spare Error means not available due to a problem with this physical drive S M A R T Status This refers to Self Monitoring Analysis and Reporting Technology a form of predictive failure analysis that examines disk drive behavior for indications of a coming failure Healthy means there are no indications of trouble ...

Page 117: ... Serial ATA drive disregard it Assignment Refers to assignable status of an individual disk drive Free means available for use in a Disk Array Assigned means this drive currently belongs to a Disk Array Spare means this drive is designated as a Hot Spare Error means this drive is not available due to a problem ID The Controller channel ID number to which this physical drive is attached If you have...

Page 118: ...in Tree View 2 Click on the VTrak icon Click on the Disk Arrays icon Disk Array Parameters Device ID This is the ID number assigned by WebPAM PRO for an individual disk array Alias A user specified name for the disk array Status This refers to functional status of this disk array Configurable Capacity This is the data storage capacity available for new and existing logical drives Free Capacity Thi...

Page 119: ...new disk array following a default set of parameters Makes one logical drive automatically Express You choose the parameters for a new disk array by specifiying the characteristics you want You can create multiple logical drives at the same time however they will all be identical Advanced You directly specify all parameters for a new disk array Makes one logical drive automatically You can create ...

Page 120: ...tripe size Spare Drives The physical drive ID number of the dedicated hot spare assigned to this disk array 1 Review the parameters If you accept them proceed to the next step If you do NOT accept these parameters use the Express or Advanced option to create your disk array 2 When you are done click the Submit button The new disk array appears in the Disk Array List on the Information tab Proceed ...

Page 121: ...capacity Performance The highest possible read write speed Spare Drive A hot spare drive 2 In the Number of Logical Drives field type the number of logical drives you want to make from this disk array The maximum possible number of logical drives appears to the right of this field 3 From the Application Type menu select an application that best describes your intended use for this disk array File ...

Page 122: ...assigned to this disk array 5 If you accept these parameters proceed to the next step If you do NOT accept these parameters review and modify your selections in the previous steps 6 When you are done click the Submit button The new disk array appears in the Disk Array List on the Information tab Proceed to Create Logical Drive page 120 Advanced Option The Disk Array Advanced Creation option enable...

Page 123: ...utton to move them to the Selected list You can also double click them to move them 4 When you are done click the Next button 5 Choose a RAID level from the dropdown menu The choice of RAID levels depends on the number of physical drives you selected 6 Specify a Capacity and the unit of measure MB GB TB This value will be the data capacity of the first logical drive in your new disk array If you s...

Page 124: ...eed to Create Logical Drive page 120 Delete Disk Array To delete a disk array do the following 1 Click on the Subsystem icon in Tree View 2 Click on the VTrak icon 3 Click on the Disk Arrays icon 4 Click on the Delete tab 5 Check the box to the left of the disk array you want to delete 6 Click the Submit button 7 Click the OK in the confirmation box Caution When you delete a disk array you delete ...

Page 125: ...ebPAM PRO disk arrays and logical drives are created separately This change offers much greater flexibility in logical drive management As a result of the change many of the features previously associated with logical drives such as RAID level migration synchronization and rebuilding are now managed under disk arrays They are the same functions as before Enclosure Front View The Enclosure Front Vi...

Page 126: ...for this logical drive RAID Level This is the RAID level of this logical drive Capacity This is the available data storage capacity of this physical drive Status Functional Synchronizing Rebuilding Critical or Offline see definitions below Disk Array and Logical Drive Status Definitions Functional This is the normal state of a logical drive When a logical drive is Functional it is ready for immedi...

Page 127: ...in Tree View 2 Click on the VTrak icon 3 Click on the Disk Arrays icon 4 Click on the Disk Array icon 5 Click the Settings tab 6 Enter an alias in the field 7 Check the box to enable Auto Rebuild 8 Check the box to enable SMART check on the hard disk drives 9 Check the box to enable the hard disk drives write caches 10 Check the box to set the VTrak s cache to Write Back operation 11 Uncheck to se...

Page 128: ... on the Disk Array icon 5 Click on the Create LD tab 6 Enter an alias name in the field 7 Enter a capacity and select unit of measure MB GB TB The default value is the available capacity of the disk array You can use this value or any lesser amount 8 Click the Submit button when you are finished The new logical drive appears in the Logical Drive List on the Information tab In order to use this log...

Page 129: ...ay Backgound Activity tab reports the background activies currently running Normally you will not be aware that these processes are running because the subsystem continues to function To access background activity 1 Click on the Subsystem icon in Tree View 2 Click on the VTrak icon 3 Click on the Disk Arrays icon 4 Click on the Disk Array icon 5 Click on the Background Activity tab The Background ...

Page 130: ...y Unlike Synchronization Redundancy Check only checks and reports it does not correct inconsistencies PDM Predictive Data Migration PDM is the migration of data from the suspect disk drive to a spare disk drive similar to Rebuilding a fault tolerant disk array Unlike Rebuilding a Logical Drive PDM copies your data to a spare disk drive before the original disk drive fails and your Logical Drive go...

Page 131: ...hrough 5 above 2 Click on the Disable Logical Drive Synchronization Schedule radio button 3 Click the Submit button Logical Drive List The Logical Drives Information tab gives a description and reports the status of the logical drives that belong to this disk array A disk array is a collection of physical drives in a RAID Logical drives are made from disk arrays The PC s operating system recognize...

Page 132: ... the logical drive automatically begins rebuilding in order to restore redundancy fault tolerance When a logical drive is rebuilding it will function and your data is available However access will be slower due to the rebuilding operation Critical This condition arises as the result of a physical drive failure A Critical logical drive will still function and your data is still available However th...

Page 133: ...e of a logical drive When a logical drive is OK Functional it is ready for immediate use For RAID Levels other than RAID 0 Striping the logical drive has full redundancy Synchronizing This condition is temporary Synchronizing is a maintenance function that verifies the integrity of data and redundancy in the logical drive When an logical drive is Synchronizing it will function and your data is ava...

Page 134: ...N Settings The Logical Drive LUN Settings tab enables you to make SCSI Target ID TID and Logical Unit Number LUN settings for an individual logical drive VTrak has two data channels which use the SCSI protocol You can select multiple TIDs each channel and select multiple LUNs for each TID To make Logical Drive LUN settings 1 Click on the Subsystem icon in Tree View 2 Click on the VTrak icon 3 Clic...

Page 135: ...sical drives that are used in the disk array See Physical Drive List page 107 and Physical Drive page 108 Spare Drives In WebPAM PRO there are two types of hot spare drives Global Any unassigned physical drive of adequate size can be used as a hot spare drive for any disk array Dedicated A specific unassigned physical drive of adequate size can only be used as the hot spare drive for a specific di...

Page 136: ... a spare drive Capacity This is the available data storage capacity of this physical drive Spare Type All spare drives under this function are Dedicated spares Dedicated Disk Arrays The specific disk array to which this spare drive is dedicated Create a Spare Drive Make these two checks before proceding Click on the Settings tab under the Disk Array icon and verify that Auto Rebuild is enabled che...

Page 137: ...f you did not sucessfully create a spare drive verify that the selected physical drive was lof equal or greater capacity than the largest physical drive in the disk array Delete a Spare Drive To delete an existing spare drive is to remove the physical drive from service as a dedicated hot spare This action is required if you want to use this physical drive in a disk array for example 1 Click on th...

Page 138: ...sk Array ID The disk array ID number to which this logical drive belongs Stripe The stipe block size of this logical drive specified at its creation Status The operating condition of a logical drive OK Functional This is the normal state of a logical drive When a logical drive is OK Functional it is ready for immediate use For RAID Levels other than RAID 0 Striping the logical drive has full redun...

Page 139: ... operating system recognizes the logical drive as if it were a single phyical drive You can write data to and read data from a logical drive in the VTrak enclosure as if it were a physical drive inside the PC To see the logical drives under a disk array 1 Click on the Subsystem icon in Tree View 2 Click on the VTrak icon 3 Click on the Disk Arrays icon 4 Click on the Disk Array icon 5 Click on the...

Page 140: ...unction and your data is available However access will be slower due to the rebuilding operation Critical This condition arises as the result of a physical drive failure A Critical logical drive will still function and your data is still available However the logical drive has lost redundancy fault tolerance You must determine the cause of the problem and correct it Offline This condition arises a...

Page 141: ... per second for five seconds again Power FRU and Disk Array LEDs display green continuously SCSI LEDs flash green if there is activity on that channel See the table below VTrak Status Indicators below Drive Status Indicators page 134 Audible Alarm page 136 CLU Connection page 137 How to use the CLU page 140 CLU Function Map page 142 Controller Management page 148 Enclosure Management page 151 Phys...

Page 142: ... VTrak Drive Carrier LEDs LEDs State Dark Steady Green Flashing Green Amber Red Power System Off Normal n a n a n a FRU System Off Normal n a Fan or Battery Problem Fan or Battery Failed Logical Drive System Off Normal n a Logical Drive Critical Logical Drive Offline SCSI 1 SCSI 2 No Activity n a Activity n a n a Controller System Off n a Normal n a n a Field Replacement Unit n a means this state ...

Page 143: ...w moments the LEDs will display as described in the table below See page 234 for a discussion of rebuilding and failed disk drives LEDs State Dark Steady Green Flashing Green Amber Red Power Activity No Drive Drive Present Activity n a n a Status No Power Drive OK n a Drive Rebuilding Drive Error n a means this state does not apply to this LED ...

Page 144: ... drives Alarm Settings Enable Sounds for all conditons listed above Disable Does not sound for any condition Silence Stops the alarm from sounding for the current event If another event happens the alarm will sound again To change Audible alarm settings 1 From the CLU Main menu press 9 The buzzer options appear Buzzer 1 Silence Buzzer 2 Disable Buzzer R Return to Previous Menu Please enter your me...

Page 145: ...minal emulation program 2 Press Enter once to launch the CLU Telnet Connection If your Telnet connection has not been setup refer to Chapter 2 To start the telnet program 1 Go to the command line prompt Windows or click the terminal icon Linux then run telnet 192 168 1 56 2300 The IP address above is only an example Use your VTrak s Management port IP address 2300 is the Telnet port for the VTrak ...

Page 146: ...s and perform diagnostics Disk Array Management Allows you to view disk array information create and delete disk arrays and logical drives cache policy hot spare policy retry count SMART settings rebuilding synchronization and migration priorities Logical Drive Management Allows you to view logical drive information name logical drives and change LUN settings Network Management Make Management Por...

Page 147: ...Logical Drives manually rebuild synchronize run PDM and Redundancy Check on Logical Drives Event Viewer View the event log Buzzer Enable disable or silence the buzzer audible alarm Exit the CLU 1 From the Main Menu press E and Enter to exit 2 Press Y and Enter to confirm 3 Close the terminal emulation Telnet or terminal window ...

Page 148: ...240GB 1 3 4 7 Functional 2 Kirts Array 5 64K 270GB 2 5 6 8 Functional Disk Array Management 1 Disk Array Auto Creation 2 Create New Disk Array 3 Delete Disk Array 4 Disk Array Properties 5 PDM Auto Start Option R Return to Previous Menu Please enter your menu choice 4 3 Press 4 and Enter Because there is more that one Disk Array the CLU asks to specify the one you want by ID number Enter the Disk ...

Page 149: ...icy function Current hot spare policy Global Change to Dedicated hot spare policy for LD 1 y n y 6 Press Y and Enter to change the Hot Spare Policy to Dedicated The physical drives selection appears Physical Drives Selection ID Name Capacity 9 WDC WD1200JD 00FYB0 120 GB 11 ST380013AS 80 GB 12 WDC WD1200JD 00FYB0 120 GB Enter Physical Drive ID to select Press R to continue after you have finished s...

Page 150: ...ray RAID Level 5 Member LDs 1 2 Stripe Block Size 64K Capacity 240 GB Member PDs 1 3 4 7 SMART Check On Cache Policy Write Through Retry Count 2 Auto Rebuilding On Hot Spare Policy Dedicated PD9 Priority High RBLD High SYNC High Migration High RC High PDM Disk Array 1 Properties 1 Create Logical Drive 2 Delete Logical Drive 3 Cache Policy 4 Retry Count 5 Enable Disable SMART 6 Name 7 Priority 8 Ho...

Page 151: ...Main Menu 1 Enter 1 Enter Label Main Menu 1 Enter 1 Enter 2 Enter Management Main Menu 1 Enter Parameters Modify Main Menu 1 Enter 1 Enter Create Disk Array Main Menu 3 Enter Logical Drive Main Menu 3 Enter 4 Enter D Date and Time Main Menu 1 Enter 1 Enter 2 Enter Daughter Board Main Menu 1 Enter 1 Enter 4 Enter Default Settings Telnet Main Menu 5 Enter 2 Enter Delete Disk Array Main Menu 3 Enter ...

Page 152: ...er Main Menu Exit Main Menu F Fan Box Main Menu 1 Enter 1 Enter 4 Enter Fan Speed Main Menu 1 Enter 2 Enter Firmware Update Main Menu 1 Enter 1 Enter G Gateway Management Port Main Menu 5 Enter 1 Enter H Hot Spare Drive Main Menu 3 Enter 4 Enter I Information Controller Main Menu 1 Enter 1 Enter I O Statistics Physical Drive Main Menu 2 Enter IP Address Management Port Main Menu 5 Enter 1 Enter TF...

Page 153: ...ment Main Menu Media Patrol Disk Array Main Menu 7 Enter Migrate Disk Array Main Menu 7 Enter Modify Controller Parameters Main Menu 1 Enter 1 Enter N Name Disk Array Main Menu 3 Enter 4 Enter Logical Drive Main Menu 4 Enter SNMP Main Menu 5 Enter 4 Enter Network Management Main Menu P Parameters Controller Main Menu 1 Enter 1 Enter Physical Drive Main Menu 2 Enter Password Telnet Main Menu 5 Ente...

Page 154: ...e Defaults Telnet Main Menu 5 Enter 2 Enter Retry Count Disk Array Main Menu 3 Enter 4 Enter S SCSI Channel TID Main Menu 4 Enter LUN Logical Drive Main Menu 4 Enter Management Main Menu SEP Board Main Menu 1 Enter 1 Enter 4 Enter Self Test Report Main Menu 2 Enter 6 Enter Long Main Menu 2 Enter 6 Enter Short Main Menu 2 Enter 6 Enter Stop Main Menu 2 Enter 6 Enter SFP Fibre Channel Main Menu 7 En...

Page 155: ...er IP Address Main Menu 5 Enter 3 Enter Time and Date Main Menu 1 Enter 1 Enter 2 Enter Timeout Telnet Main Menu 5 Enter 2 Enter Trap Only Community SNMP Main Menu 5 Enter 4 Enter Trap Sinks SNMP Main Menu 5 Enter 4 Enter U User Name Telnet Main Menu 5 Enter 2 Enter V Voltage Main Menu 1 Enter 2 Enter VPD Display Main Menu 1 Enter 1 Enter VTrak Circuit Boards Main Menu 1 Enter 1 Enter 4 Enter Rebo...

Page 156: ...ler Controller Daughter Card Battery Fans Power Supplies Backplane Backplane Daughter Card Reboot Reboot the VTrak subsystem View Controller Information From the Controller Management menu press 1 and Enter to view controller information Controller Information Product VTrak 15110 Controller Serial Number kehhoh Controller Label alias Firmware Revision 02 02 0000 93 Hardware Revision 0 1 0 2 SEP Re...

Page 157: ... 192 VPD 1 From the Controller Management menu press 4 and Enter to access the Vital Product Data VPD function VPD Information 1 SEP Board 2 Main Board 3 Daughter Board 4 Battery Board 5 Cooling Unit 1 6 Cooling Unit 2 7 Power Supply 1 8 Power Supply 2 9 Back Plane A Display All R Return to Previous Menu Please enter your menu choice 2 Press the number of the component whose information you want t...

Page 158: ...0 WARNING Reboot VTrak 15110 now y n y Please confirm again reboot VTrak 15110 now y n y 2 Press Y and Enter to confirm 3 Press Y and Enter to confirm again The VTrak will reboot You can watch the progress in the Terminal window ...

Page 159: ... broken fan requires replacement even if the VTrak temperature readings are currently normal Fans 1 and 2 are located on the Power Supplies As a result Power Supply 2 requires replacement even if the power output levels are OK For information on fan replacement see page 197 Buzzer From the Enclosure Management menu press 2 and Enter to access the Buzzer Beeper You can also access the Buzzer from t...

Page 160: ...led fan or blocked cooling passages Temperature 6 has a higher range because it is located directly above the main controller board Voltage From the Enclosure Management menu press 4 and Enter to access Voltage Voltage Voltage volts Normal Operational Range 1 3 39 2 96 3 63 2 5 16 4 48 5 51 3 12 09 0 76 13 19 Press Enter key to return VTrak has three power buses 3 3V 5V and 12V If a voltage is out...

Page 161: ...rature 29 Celsius 84 Fahrenheit Press Enter key to return A battery is supplied with VTrak to power the cache in the event of a power failure When fully charged the battery can supply power up to 72 hours For information on battery replacement see page 201 For more information on Troubleshooting see page 221 ...

Page 162: ...LD 1 Physical Drive Management 1 View Parameters 2 Enable Disable Write Cache 3 Wipe Out Boot Sector 4 Wipe Out Reserved Sector 5 Blink Led 6 Diagnostics 7 IO Statistics R Return to Previous Menu Please enter your menu choice The physical drive assignment lists all disk drives by their placement in the VTrak chassis from left to right 1 to 15 along with make model capacity write cache status and a...

Page 163: ...9 GB Mode Setting UDMA 5 Write Cache Status disabled SMART Status OK Press Enter key to return 3 Press Enter to return to the Physical Drive Management menu Enable Disable Write Cache All disk drive write caches are disabled by default You must enable them individually using this function 1 Press 2 and Enter to enable or disable the write cache in the selected disk drives Enter PD IDs and or ID ra...

Page 164: ...sk drive belongs to a logical drive information about that arrangement is stored in the Reserve sector In some cases the RAID controller will not use a disk drive that has information in its Reserve sector For example a disk drive that is part of a logical drive fails If you replace the failed drive with a drive that was previously used in a logical drive VTrak will not use it to rebuild the prese...

Page 165: ...high level of bad sector remapping signals drive problems 1 Press 6 and Enter to access Diagnostics Brief testing status for free Physical Drives ID Self Test Remapping 3 N A total 32 used 0 5 N A total 32 used 0 6 N A total 32 used 0 Diagnostics 1 Short Self Test 2 Long Self Test 3 Detail Report 4 Remapping Table 5 Stop Self Test R Return to Previous Menu Please enter your menu choice 1 Enter Phy...

Page 166: ...r for a detailed report 7 Type the ID number of the disk drive you want reported and press Enter Drive Name Maxtor 6Y080M0 Drive Ser Y3K88AWE Self Test Status The previous self test completed without any error Press Enter key to return 8 Press Enter to return to the Physical Drive Management menu If there is a problem with a disk drive please contact the Technical Support of the disk drive manufac...

Page 167: ...76 1066 KB 2 WDC WD1200JD 625306 3146 KB 3497525 2443 KB 3 Maxtor 6Y080M0 321986 1743 KB 2752876 1395 KB Press Enter key to return Read and Write Counts record the number of input output transactions Read and Write Transactions record the volume of data in Kilobytes 2 Press Enter to return to the Physical Drive Management menu ...

Page 168: ...is reported for each logical drive as follows Functional Normal operation Critical A physical drive has failed the logical drive is available but fault tolerance has been lost Offline The logical drive is offline and unavailable INIT x Initialization done at logical drive creation The logical drive is clearing old unusuable data from the disk drives RBLD x Rebuild a repair operation The logical dr...

Page 169: ...isk drives You specify the RAID level The other options are chosen automatically See page 205 for a discussion of RAID Levels and the number of drives each supports 1 From the Main menu press 3 and Enter to access Disk Array Management 2 Press 1 and Enter to access the Disk Array Auto Creation Logical Drive Auto Creation Total 6 free Physical Drives RAID Mode Options 0 RAID 0 Striping 1 RAID 1 Mir...

Page 170: ...of drives each supports and an explanation of the available options 1 From the Main menu press 3 and Enter to access Disk Array Management 2 Press 2 and Enter to access the Create New Disk Array Define New Logical Drive Total 8 Physical Drives Physical Drives Selection ID Name Capacity 1 Maxtor 5A250J0 251 GB 3 WDC WD2000JB 00FUA0 200 GB 4 WDC WD2000JB 00FUA0 200 GB 7 ST380013AS 80 GB 9 WDC WD1200...

Page 171: ...triping Mirroring 50 RAID 50 Please enter RAID mode 0 1 3 5 10 5 The prompt displays available RAID modes 5 Type the RAID mode level for your logical drive and press Enter Stripe Block Size 4 8 16 32 64 128 in KB 64 Enter the Disk Array name Daves Array Enable initialization y n y Full or quick initialization f q q Quick initialization enabled 6 Type the stripe block size logical drive name whethe...

Page 172: ...Select the Disk Array ID to delete 2 Delete Disk Array 2 y n y 2 Type the ID number of the disk array you wish to delete and press Enter 3 To confirm deletion press Y and Enter To cancel press N and Enter Disk Array Properties Press 4 and Enter to access the Disk Array Properties menu If you have more than one logical drive specify the one you want by its ID number and press Enter Above the menu i...

Page 173: ...to use the maximum capacity Or specify capacity in GB for the LD to be created Example 1 12 this will create a 12 GB Logical Drive Example 2 5Gx6 this will create 6 LDs each LD s capacity is 5 GB Note in the Mapping for Disk Array 1 that one logical drive has already been created and that 453 GB is available for additional logical drives Your input 100 Enter the Logical Drive name FirstLD Enable q...

Page 174: ... array map at the top of the screen Disk Array 1 Mapping LD 1 LD 2 LD 3 Free 100 GB 100 GB 100 GB 57 GB If you have more than one logical drive the CLU asks which one you want to delete LDs to delete 1 2 3 3 Press the ID number of the logical drive you want to delete then press Enter The CLU asks for confirmation Delete LDs 3 now y n y 3 Press Y and Enter to confirm deletion of the selected logica...

Page 175: ...r to return to the Disk Array Properties menu Enable Disable SMART Use this feature to enable or disable the SMART check on this disk array 1 From the Disk Array Management menu press 4 and Enter to access the Disk Array Properties 2 Press 5 and Enter to access Enable Disable SMART 3 Press Y and Enter to confirm The new setting displays 4 Press Enter to return to the Disk Array Properties menu Dis...

Page 176: ... procedure for the other functions After the last function the Screen returns to the Disk Array Properties menu Hot Spare Policy A Hot Spare is a disk drive not assigned to a disk array but available to replace a failing disk drive that belongs to a disk array This function enables you to designate physical drives as hot spares and to specify the hot spare policy Hot spare policy is either Global ...

Page 177: ...s to the Disk Array Properties menu Note Be sure Auto Rebuilding is enabled below Auto Rebuilding Use this feature to enable the automatic rebuilding of a disk array that has gone critical This function must be enabled in order for a hot spare drive to work See Hot Spare Policy above To rebuild a disk array manually see 1 Press 9 and Enter to access the Auto Rebuilding Option Enable auto rebuildin...

Page 178: ...hreshold 0 Change the threshold y n y Enter the new threshold 0 100 50 Current remap percentage threshold 50 Press Enter key to return 4 Press Y and Enter to confirm a Threshold change Remap percentage refers to the disk drive s bad sector remapping table The table holds 32 bad sector remaps The percentage indicates how full the table must be to trigger PDM 5 Type a number between 0 and 100 for re...

Page 179: ...Chapter 5 Management with the CLU 171 9 Type an error number and press Enter 10 Press Enter to return to the PDM Threshold submenu ...

Page 180: ...ogical Drive Management menu SCSI Assignment Use this feature to change the SCSI LUN assignments for a logical drive You can change the Target ID of the logical drive and specify LUNs for each SCSI channel 1 From the Main menu press 4 and Enter then press 2 and Enter to access SCSI Assignment for channel 1 Modify TID and LUN for SCSI channel 1 LD 1 y n y 2 Type Y and Enter to confirm Enter the new...

Page 181: ...hange the IP addresses for VTrak s Management port and Gateway plus the Subnet Mask You can make these settings manually If your network has a DHCP server you can enable DHCP on VTrak and the Management Port settings will be handled automatically To enable DHCP 1 From the Network Management menu press 1 and Enter to access the Management Port menu 2 Press 1 and Enter to access DHCP 3 Press Y and E...

Page 182: ...e management port IP address 4 Type the new IP address and press Enter VTrak confirms the new address 5 Press Enter to return to the Network Management menu 6 Repeat steps 2 through 5 to set the Subnet Mask and Gateway IP address 7 Reboot the VTrak for these changes to take effect Telnet Telnet allows you to use the CLU to manage VTrak over a network The Telnet screen looks the same as the CLU scr...

Page 183: ...ent Telnet timeout 600 seconds Enter the new Telnet timeout in seconds 500 2 Type the new value and press Enter You return to the Telnet Settings menu Change User Name 1 Press 3 and Enter to access the user name setting The minimum and maximum name lengths display Minimum user name length is 2 Maximum user name length is 30 Enter the new user name RAIDmaster 2 Type the new name and press Enter You...

Page 184: ...nd install firmware upgrades Use this feature to specify an IP address for your TFTP Server 1 Press 3 and Enter to access the TFTP Server Configure TFTP Server IP address Current TFTP server IP Address 10 0 0 12 Modify TFTP server IP address y n y New TFTP server IP address 192 168 1 122 2 Type Y and Enter to modify the TFTP server IP address 3 Type the new IP address and press Enter VTrak confirm...

Page 185: ...me and press Enter You return to the SNMP Settings menu Location 1 Press 2 and Enter to access the SNMP location setting Enter the location My Firm 2 Type the new location and press Enter You return to the SNMP Settings menu Contact Person 1 Press 3 and Enter to access the SNMP name setting Enter the contact person A Smith 2 Type the new contact person and press Enter You return to the SNMP Settin...

Page 186: ...2 Add 3 Delete R Return to Previous Menu Please enter your menu choice 2 2 To add a trap sink press 2 and Enter Enter the new IP address 192 168 1 88 3 Type the new IP address and press Enter The new address displays in the list IP addresses of trap sinks 1 192 168 1 88 IP Addresses of Trap Sinks 1 Edit 2 Add 3 Delete R Return to Previous Menu Please enter your menu choice r 4 Press R and Enter to...

Page 187: ...er of ping packets you with to send and press Enter 192 168 10 239 ping statistics 5 packets transmitted 5 received 0 loss time 4008ms rtt min avg max mdev 0 426 0 466 0 529 0 040 ms Press Enter key to return If all the packets return your Ping Test was successful and you know the network connection is good 4 Press Enter to return to the Network Management menu ...

Page 188: ...SCSI Channel 2 TIDs 0 RAID Console disabled SCSI Management 1 Channel TID 2 RAID Console LUN R Return to Previous Menu Please enter your menu choice Channel TID Use this feature to change or add Target IDs The TIDs you enter will overwrite your previous selection 1 Press 1 and Enter to access the SCSI Channel TID settings Modify SCSI Channel TID SCSI Channel TIDs 1 0 2 0 Please select the SCSI cha...

Page 189: ...nel 1 2 Press R to return after finished 4 Press R and Enter to return to the SCSI Management menu Rather than creating multiple Target IDs use one Target ID and assign a LUN to each logical drive See page 164 RAID Console LUN VTrak s RAID Console is required in order to use In Band SCSI The RAID Console is disabled by default This feature is for future use For now leave it disabled ...

Page 190: ...parity to a replacement drive The target disk drive is cited by ID number The disk array is available SYNC Synchronization a maintenance operation The disk array checks the data and parity and corrects inconsistencies The disk array is available PDM Predictive Data Migration a maintenance operation The disk array moves data from a suspect disk drive to a replacement The target disk drive is cited ...

Page 191: ...ctivity monitor stopped now Press Enter key to return 2 Press Y and Enter to toggle the monitor between start and stop 3 Press Enter to return to the Maintenance menu Migrate Disk Array Use this feature to change the RAID mode level or a disk array or to add more physical drives 1 Type 2 and Enter to access Migrate Logical Drive 2 Type the ID number for the disk array and press Enter Physical Driv...

Page 192: ...list of possible levels appears in parentheses beside the prompt Migrate Disk Array 1 now y n y 6 Press Y and Enter to confirm disk array migration Press N and Enter to cancel the operation The Screen returns to the Maintenance menu If the Maintenance Activity Monitor is enabled you can watch the Migration progress on your monitor Manual Rebuild Use this feature to rebuild a disk array manually Yo...

Page 193: ...atically See page 169 PDM for Logical Drive allows you to replace a suspect disk drive manually while keeping the disk array functional and available 1 Press 4 and Enter to use PDM on a disk array PDM for Disk Array Id Disk Array Name Mode Size 1 Daniels RAID5 237 GB 2 Kirts RAID3 107 GB Select the LD Logical Drive ID for PDM Press R to return after finished 2 2 Choose the ID number of the logical...

Page 194: ...hronize and press Enter Logical Drive SYNC Started Press Enter key to return 3 Press Enter to return to the Maintenance menu If the logical drive was Functional when Synchronization began you can pause and resume the Synchronization process with this same function If the Maintenance Activity Monitor is enabled you can watch Synchronization progress on your monitor Redundancy Check Use this functio...

Page 195: ...ake up your logical drive 1 Press 7 and Enter to access Media Patrol Current MP Information MP disabled Percentage 0 Media Patrol MP 1 Enable Disable MP 2 Pause R Return to Previous Menu Please enter your menu choice 1 Enable MP y n y 2 Do one of the following Press 1 and Enter to enable disable Media Patrol Then press Y and Enter to confirm Press 2 and Enter to pause resume Media Patrol Then pres...

Page 196: ...9 10 29 2004 9 05 25 Quick INIT done on DA 2 INFO 50 10 29 2004 9 05 28 LD 17 created on DA 2 INFO 51 10 29 2004 9 05 28 Quick Init started on LD 17 INFO 52 10 29 2004 9 05 28 Quick Init completed on LD 17 INFO 53 10 29 2004 9 07 29 Deleted DA Array2 INFO 54 10 29 2004 15 58 48 PDM started on DA Array2 4 11 INFO 55 Enter the ID to view event details q quit k forward j backward s start of event que...

Page 197: ...roller are field replaceable but they require you to power down the VTrak Figure 1 Field Replaceable Units FRUs on VTrak The primary means to identify and diagnose problems on VTrak is to observe and interpret LED colors A discussion of this process is found on the next two pages All hot swappable components can be fully diagnosed with LEDs although the Command Line Utility CLU and WebPAM each off...

Page 198: ...ess You must tell WebPAM PRO the IP address of the TFTP server so it can upload the firmware file from that location 1 Click on the Subsystem icon in Tree View 2 Click on the VTrak icon 3 Click on the Network Management icon 4 Click on the Settings tab 5 Enter the TFTP Server IP address 6 Click the Submit button when you are done TFTP Server Directory Name You must tell WebPAM PRO which directory ...

Page 199: ...he specified directory on the TFTP server Firmware Update Use this function to update the firmware on your VTrak subsystems 1 Click on the Administration Tools icon in Tree View 2 Click on the Software Management icon 3 Click on the Firmware Update tab 4 Select the firmware file in the Select Firmware dropdown menu The files that appear in this menu are saved in the TFTP directory on the server ru...

Page 200: ...to the TFTP Root directory on the TFTP server 1 Point your browser to the Promise website www promise com 2 Click on the Support menu and select Download 3 From the popup menus select your VTrak model and Firmware 4 Click the Go button 5 Select the most recent firmware file and click on its link to download it 6 In the File Download box click Save 7 Unzip the file and place it in the TFTP Root dir...

Page 201: ...ress 4 Press Y and Enter to proceed with the firmware update TFTP Server 192 168 10 5 updating started please wait ImgHeader read Success PTIF Success Please note that the new firmware will take effect only after VTrak is rebooted The firmware update takes about 10 minutes After the firmware update VTrak will automatically reboot ...

Page 202: ...e Go button 5 Select the most recent firmware file and click on its link to download it 6 In the File Download box click Save 7 Unzip the file Firmware Update 1 Be sure the VTrak and Host PC are running the null modem cable is properly connected and you have the correct COM Port settings See Chapter 2 for these settings 2 Start your PC s terminal emulation program 3 Press Enter once to launch the ...

Page 203: ...ut 8 Start the file transfer For example if you are using HyperTerminal Go to Transfer Send File Click on the firmware image file to select it Example VTrak 01 03 000 54 img Select Y modem protocol Click Send The file transfer takes about 20 minutes When complete the BSP prompt will reappear 9 At BSP type ptiflash b 0x01008000 Double check your entry Then press Enter This command validates the fir...

Page 204: ... the power 3 Unplug the power cord 4 Press the release button and pull the handle downward as shown above left 5 Pull the power supply out of the VTrak enclosure above center To install the power supply do the following 1 Carefully slide the power supply into the enclosure 2 Gently press the handle in and upward until it locks above right 3 Plug in the power cord 4 Switch on the power supply 5 Ver...

Page 205: ... a fan do the following 1 Verify that the Fan LED is amber or red and note whether it is Fan 1 or 2 above 2 Press the release button and pull the handle downward as shown above Caution If the cooling unit you plan to remove contains the cache backup battery your system will be vulnerable to a power failure Temporarily set your cache policy to write through before starting this procedure See page 1...

Page 206: ...ut of the VTrak enclosure An example of a VTrak cooling unit appears below To open the cooling unit do the following 4 If there is a battery on the cooling unit disconnect the battery connector above Disconnect the battery if present Loosen the thumbscrew ...

Page 207: ...99 5 Loosen the thumbscrew above A retainer keeps the thumbscrew in place 6 Grasp the top and bottom sections of the cooling unit with your hands as shown above 7 Hold the lower section and pull the upper section to the right ...

Page 208: ...e upper fan is Fan 1 the lower fan is Fan 2 From the LEDs on the cooling unit see the diagram on page 197 you know which fan to replace 9 Lift the fan off the mounting pins and detach the electrical connector 10 Attach the electrical connector of the new fan and set it in place Fan 1 Fan 2 ...

Page 209: ...the cooling unit onto the bottom section and slide the top lock it in place 12 Tighten the thumbscrew 13 If there is a battery on the cooling unit reattach the battery connector 14 Carefully slide the cooling unit into the enclosure 15 Gently press the handle in and upward until it locks 16 Verify that the Fan LEDs are green This completes the fan replacement procedure ...

Page 210: ...1 Verify that the battery LED is amber or red above 2 Press the release button and pull the handle downward as shown above Cautions There is a risk of explosion if the battery is replaced by the incorrect type Dispose of used batteries according to the instructions that accompany the battery While the battery is removed your system will be vulnerable to a power failure Temporarily set your cache p...

Page 211: ...acket above 5 Place a new battery into the bracket and attach the connector 6 Carefully slide the cooling unit into the enclosure 7 Gently press the handle in and upward until it locks above 8 Verify that the battery LED is green This completes the battery replacement procedure Detach the connector Lift the battery out of the bracket ...

Page 212: ...Holding the handle pull the SEP out of the enclosure above center 4 Gently slide the new SEP into the enclosure 5 Press on the screen to seat the SEP above right The handle will swing in as the SEP is properly seated 6 Power up the VTrak This completes the Storage Enclosure Processor replacement procedure Caution The SEP is NOT a hot swappable device Power down the VTrak before removing it Importa...

Page 213: ...ou above left 4 Grasp the Controller and pull it out of the enclosure above center 5 Gently slide the new Controller into the enclosure 6 Press on the front to seat the Controller above right The handle will swing in as the Controller is properly seated 7 Attach the network SCSI and null modem cables 8 Power up the VTrak This completes the RAID Controller replacement procedure Caution The RAID Con...

Page 214: ...VTrak 15110 User Manual 206 ...

Page 215: ... a logical drive The operating system sees the logical drive as a single storage device and treats it as such The RAID software and or controller handle all of the individual drives on its own The benefits of a RAID can include Higher data transfer rates for increased server performance Increased overall storage capacity for a single drive designation such as C D E etc Data redundancy fault tolera...

Page 216: ...array Identical drives are recommended for performance as well as data storage efficiency The disk array s data capacity is equal to the number of drive members multiplied by the smallest disk array member s capacity Figure 1 RAID 0 Striping interleaves data across multiple drives For example one 100GB and three 120GB drives will form a 400GB 4 x 100GB disk array instead of 460 GB RAID 0 disk arra...

Page 217: ...olerance Moreover if a spare disk drive is present the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining good drive Figure 2 RAID 1 Mirrors identical data to two drives Due to the data redundancy of mirroring the capacity of the disk array is only the size of the smallest disk drive For example two 100GB disk drives which have a combined ...

Page 218: ...formance tuning based on the typical I O request sizes for your system The block size must be set at the time the disk array is created and cannot be adjusted dynamically Generally RAID Level 3 tends to exhibit lower random write performance due to the heavy workload going to the dedicated parity drive for parity recalculation for each I O Figure 3 RAID 3 Stripes data and adds a dedicated Parity D...

Page 219: ...is the most versatile RAID Level It works well for file database application and web servers Figure 4 RAID 5 Stripes all drives with data and parity information The capacity of a RAID 5 disk array is the smallest disk drive size multiplied by the number of disk drives less one Hence a RAID 5 disk array with four 100 GB disk drives will have a capacity of 300 GB A disk array with two 120 GB disk dr...

Page 220: ...gether then striped over a second drive pair Figure 5 RAID 10 takes a data mirror on one drive pair and stripes it over two drive pairs The data capacity is similar to a RAID 1 disk array with half of the total storage capacity dedicated for redundancy An added plus for using RAID 10 is that in many situations such a disk array offers double fault tolerance Double fault tolerance may allow your di...

Page 221: ...ity as in RAID 5 RAID 50 provides data reliability good overall performance and supports larger volume sizes RAID 50 also provides high reliability because data is still available even if two disk drives fail one in each data stripe Figure 6 RAID 50 Striping of Distributed Parity disk arrays RAID 50 disk arrays on VTrak consist of 6 to 15 disk drives Data Stripe Distributed Parity Disk Drives ...

Page 222: ...isadvantages Implements a striped disk disk array the data is broken down into blocks and each block is written to a separate disk drive I O performance is greatly improved by spreading the I O load across many channels and drives No parity calculation overhead is involved Not a true RAID because it is not fault tolerant The failure of just one drive will result in all data in an disk array being ...

Page 223: ...mpact on throughput Parity drive can become bottleneck if a lot of data is being written to the disk array Advantages Disadvantages High Read data transaction rate Medium Write data transaction rate Good aggregate transfer rate Disk failure has a medium impact on throughput File and Application servers WWW E mail and News servers Intranet servers Most versatile RAID level Advantages Disadvantages ...

Page 224: ...tion servers Transaction processing Office application with many users accessing small files Advantages Disadvantages High Read data transaction rate Medium Write data transaction rate Good aggregate transfer rate High reliability Supports large volume sizes Higher disk overhead than RAID 5 ...

Page 225: ...r cannot replace the drive with the same capacity or larger Instead the Gigabyte Boundary feature permits the installation of a replacement drive that is slightly smaller within 1 gigabyte than the remaining working drive for example an 80 5GB drive would be rounded down to 80GB This can be helpful in the event that a drive fails and an exact replacement model is no longer available With VTrak thi...

Page 226: ...nated drive in the event of disk drive failure See page 127 WebPAM PRO or page 168 CLU for information on how to make this setting The spare drive effectively takes the place of the failed drive and the RAID system immediately begins to rebuild data onto the drive When the rebuild is complete the disk array is returned to fault tolerant status Once the failed drive is replaced the new drive is aut...

Page 227: ...e cache and retain uncommitted cache data in it until regular power can be restored Battery condition is reported by WebPAM PRO on page 106 and the CLU on page 152 The alternative is a write through cache policy which reports that the data has been written to the disk only when it actually has Where to Make Settings In WebPAM PRO these functions are under Click on the Disk Array icon then click on...

Page 228: ...breaks down the properties for each type of RAID supported by Promise products From To Increase Redundancy Capacity Performance Add Lose RAID 50 RAID 10 RAID 3 5 RAID 0 RAID 10 RAID 50 RAID 3 5 RAID 0 RAID 3 5 RAID 50 RAID 10 RAID 0 RAID 1 RAID 50 RAID 10 RAID 3 5 RAID 0 RAID 0 RAID 50 RAID 10 RAID 3 5 RAID 1 Increases the existing redundancy ...

Page 229: ...s imposed upon disk array expansion as shown in the table above For example You can expand a 2 5 TB disk array up to 4 TB You can only expand a 1 9 TB disk array up to 2 TB See the chart on the next page Important The Target disk array may require more disk drives than the Source disk array If the Target disk array requires an EVEN number of disk drives but the Source disk array has an ODD number ...

Page 230: ...n the table If you require a disk array larger than the maximum expansion size 1 Backup the data from the current disk array 2 Delete the current disk array 3 Create a new disk array with the desired capacity 4 Restore the data to the new disk array Current LD Size Maximum LD Expansion Size Sector Size 8 to 16 TB 16 TB 4096 bytes 4 to 8 TB 8 TB 2048 bytes 2 to 4 TB 4 TB 1024 bytes 0 to 2 TB 2 TB 5...

Page 231: ...ritical Beep beep beep Beep beep beep Indicates a problem with a field replaceable unit FRU 10 second continuous beep Indicates that a disk array is offline See Critical Offline Disk Arrays on page 234 See Back of Enclosure on page 229 for more information on FRUs CLU Reports a Problem The CLU can report a variety of problems with the VTrak In order to see them the CLU must be open Some conditions...

Page 232: ...RO Reports a Problem WebPAM aids in troubleshooting your logical drives and enclosure by continuous monitoring and reporting to the User in the following ways Displays red circles in Tree View above Sends email messages per your configuration Displays popup messages per your configuration above Keeps a record in the Event Log above ...

Page 233: ...l information on the selected component the Management Window above Click these links to see specific troubleshooting topics Event Notification Response on page 230 Critical Offline Disk Arrays on page 234 Frequently Asked Questions on page 241 ...

Page 234: ... the VTrak is functioning normally Controller LED blinks green once per second for five seconds goes dark for five seconds then blinks green once per second for five seconds again Power FRU and Disk Array LEDs display green continuously SCSI LEDs flash green if there is activity on that channel See the tableon the next page Power FRU Status Disk Array Status SCSI 1 Activity SCSI 2 Activity Control...

Page 235: ...Red Power System Off Normal n a n a n a FRU System Off Normal n a Fan or Battery Problem Fan or Battery Failed Logical Drive System Off Normal n a Logical Drive Critical Logical Drive Offline SCSI 1 SCSI 2 No Connection n a Activity n a n a Controller System Off n a Normal n a n a Field Replacement Unit n a means this state does not apply to this LED Five green blinks one per second dark 10 second...

Page 236: ...rak Drive Carrier LEDs Under normal conditions the Power Activity and Disk Status LEDs should display green See Critical Offline Disk Arrays on page 234 LEDs State Dark Steady Green Flashing Green Amber Red Power Activity No Drive Drive Present Activity n a n a Status No Power Drive OK n a Drive Rebuilding Drive Error n a means this state does not apply to this LED Drive Status Power Activity ...

Page 237: ...isplay green Note that on the VTrak 15000 series the left cooling unit houses a cache backup battery but the right unit does not LEDs State Dark Green Amber Red Power supply Not detected OK Fan failed Failed Battery Not detected OK Too hot or Low capacity Failed Fan 1 or 2 Not detected OK Wrong speed Failed FC 1 FC 2 Mgmt IOIOI Controller 1 2 Power Supply LED Storage Enclosure Processor SEP RAID C...

Page 238: ...n Controller Unknown Error Unspecified problem with the Controller Data Parity Error SCSI data parity error Command Parity Error SCSI command parity error Bus Reset The Initiator sent a command to reset the SCSI bus to correct a problem Unrecoverable Error Restart the Promise Product to clear the problem Abort Task A normal event Result of user action Clear ACA Cleared an auto contingent alliance ...

Page 239: ...r down the system remove and test the drive Replace the drive as needed Disk ECC Error Disk Bad Sector Disk Reserve Sector Error Disk Time Out Logical Drive Notification Create Logical Drive A new logical drive was created Normal Delete Logical Drive A logical drive was deleted Normal Logical Drive Critical If hot spare is enabled logical drive will rebuild automatically with a new disk drive Iden...

Page 240: ...onization finished Normal Logical Drive Synchronization Stopped User aborted Synchronization Normal Logical Drive Synchronization Comparison Error Data discrepancy found and corrected If this message appears frequently contact Technical Support Logical Drive Synchronization Internal Error Data discrepancy found but not corrected Contact Technical Support Logical Drive Full Initialization Start Ful...

Page 241: ...e around the enclosure Check that all fans are running and airflow is not obstructed Correct any problems Enclosure Fan Stop Click on Enclosure1 in WebPAM to identify failed fan Replace as needed Enclosure 3 3 Volt Range Go to Controller management Enclosure management Voltage in CLU Or click on Enclosure1 in WebPAM to check power supply status Replace as needed Enclosure 5 Volt Range Enclosure 12...

Page 242: ...s no longer accessible If one disk drive fails all of the data on the disk array is lost You must replace the failed drive Then if the disk array had more than one disk drive delete the disk array and re create it Restore the data from a backup source When a Disk Drive Fails VTrak provides both audible and visual indicators to alert you of a disk drive failure The following will occur when a disk ...

Page 243: ...remain Critical When you install a replacement disk drive into the enclosure the disk array will automatically rebuild the information and data on the newly installed disk drive if Automatic Rebuild option is enabled To enable Automatic Rebuild and set Hot Spare Policy see page 119 WebPAM or page 168 CLU Enclosure Problems WebPAM displays red circles in Tree View to identify components that need a...

Page 244: ...View click on the Enclosure icon The Enclosure screen will display below In this example a power supply fan has stopped turning indicating a failure The Enclosure Diagram displays color and motion changes to identify a failed fan In this case you must replace the power supply ...

Page 245: ...r supply If a cooling unit fan fails you can remove the cooling unit and replace only the fan itself No tools are required for either procedure See page 197 for instructions on replacing the fans Air circulation around the VTrak enclosure may be a more complex problem Use the thermometer icons to help you locate the specific hot spot Check for these conditions Accumulated dust or objects blocking ...

Page 246: ... and your data will be unavailable until the system is powered and booted again As noted above if a power supply fan fails you must replace the power supply Without the fan to cool it the power supply will overheat and eventually fail anyway No tools are required for the procedure See your page 196 for instructions on replacing a power supply Battery VTrak uses a battery as backup power for the ca...

Page 247: ...nd 3 You paid for them with the purchase of your VTrak SCSI Connections VTrak 15110 uses a network connection to pass command and management information Data is transmitted via the SCSI bus SCSI connections are both physical outside and electrical inside You can see a physical connection you can clean it or try a different cable on it Electrical connections are made by firmware and software such a...

Page 248: ...igabit Ethernet connector designed to connect to your network The VTrak becomes a node on your network like any other PC server or other component with an IP address VTrak ships from the factory an IP address of 10 0 0 2 You must change this address to one that will work with your network You make the initial IP address setting using the CLU as mentioned above You can make subsequent IP address ch...

Page 249: ...s and has a 68 pin VHDCI external connection you can use it with VTrak If your SCSI card has a 68 pin HD external connector you can purchase an optional 68 pin HDCI to 68 pin VHDCI SCSI cable from Promise Technology Will I get maximum performance using my current 80 MB s SCSI card Do I have to buy a 160 MB s SCSI card The VTrak has a measured peak sustained throughput of more than 100 MB s per cha...

Page 250: ...troubleshooting and maintenance of your VTrak Why does VTrak come with a Command Line Utility First to assign your VTrak a Management Port IP address in order for the WebPAM PRO management software to connect to it Second in the event of a network failure you can still access the VTrak The serial cable is connected VTrak is running and I used the specified settings but the serial connection does n...

Page 251: ...e page 207 for more information on the number of disk drives you can use for each RAID level Are disk arrays on VTrak limited to 2 199 terabytes No The 2 199 TB disk array size limit does not apply to VTrak Check whether your operating system supports disk arrays over 2 199 TB If disk arrays can exceed 2 199 TB on VTrak why can t I expand my disk array beyond 2 199 TB The problem is a limitation o...

Page 252: ...e operations take place These added requirements increase complexity and take more time How can I be sure everything is working OK on the VTrak VTrak has several LEDs on the front to monitor the status of power field replaceable units FRUs and disk arrays When these are green VTrak is functioning normally What happens if a disk array goes critical On the front of VTrak the disk array LED turns amb...

Page 253: ...sion numbers A description of the problem situation System configuration information including motherboard and CPU type hard drive model s SATA ATA ATAPI drives devices and other controllers Technical Support Services North South America Promise Online Web Site http www promise com technical documents drivers utilities etc E mail Support support promise com Fax Technical Support 408 228 1097 Atten...

Page 254: ... promise emea com Fax Technical Support 49 0 2 31 56 76 48 29 Attention Technical Support Phone Technical Support 49 0 2 31 56 76 48 0 8 30 5 00pm Germany Time If you wish to write us for support Promise Technology Germany Attn Technical Support Europaplatz 9 Dortmund Germany E mail Support support promise com tw Fax Technical Support 886 3 564 53 13 Attention Technical Support Phone Technical Sup...

Page 255: ...57 8015 Attention Technical Support Phone Technical Support 86 10 8857 8085 8095 9 00 6 00pm China Time If you wish to write us for support Promise Technology China Attn Technical Support Room 1205 Tower 3 Webok Time Center No 17 South Zhong Guan Cun Street Hai Dian District Beijing 100081 P R China ...

Page 256: ...aster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warr...

Page 257: ... Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the pr...

Page 258: ...and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder ...

Page 259: ...ector Pinout Below is the pinout diagram for the DB 9 serial connector on all VTraks The diagrams represent the connector as you see it looking at the back of the VTrak Pin Signal 1 2 RXD 3 TXD 4 5 GND 6 7 8 9 1 2 3 4 5 6 7 8 9 ...

Page 260: ...VTrak 15110 User Manual 252 ...

Page 261: ... Speed 151 firmware update 190 I O Statistics disk drives 158 Network Management 173 PDM auto start 169 Physical Drive Management 154 priority settings 167 Problem reporting 223 reports problem 223 SCSI management 180 SCSI target ID 180 Temperature 152 Voltage 152 Connection Management port 22 Power 23 SCSI 18 19 20 21 Telnet 29 Connection problems and solutions 239 Controller LED 24 65 133 226 D ...

Page 262: ...D 217 JRE JDK and WebPAM PRO 35 L LEDs back of enclosure 229 disk status 67 Drive carrier 228 drive carrier 24 66 134 field replaceable units 189 front panel 24 65 226 power activity 67 Log into WebPAM PRO 68 Log out of WebPAM PRO 56 70 Logical drive Cache policy 166 cache settings 219 create 54 Hot Spare drive 218 initialization 217 LUN setting 172 Maintenance Activity monitor 183 Media Patrol 18...

Page 263: ...uction to 207 Redundant Array of Independent Disks 207 Replace cache battery 202 fans 197 RAID controller 205 SEP 204 Reserve Sector wipe 156 RS 232 connector pinout 251 RS 232 Serial Connection 22 S SATA disk drive install 12 screws counter sink 11 SCSI Activity LEDs 24 65 133 226 cables 16 Channel TID 180 Connection problems 239 daisy chain 20 existing HBA card 241 HBA card dual channel 15 HBA c...

Page 264: ...air 249 subsystems on SCSI chain 241 unpack 7 VTrak Setup CLU 57 WebPAM PRO 43 W Warning Electro Static Discharge 7 Power supplies 23 Warranty 248 WebPAM PRO change password 85 create logical drive 54 delete user 83 event log 74 install 33 Internet connection 56 login 43 68 logout 56 70 Problem reporting 224 Regular Connection 43 68 Secure Connection 44 68 Security Option 38 setup email alert noti...

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