Frequently Asked Questions
39
My WebPAM connection was working OK. But later on, it timed out. What
do I do now?
The network condition can time-out for several reasons. When an open
connection has no action for a specific amount of time (the Administrator can
change it), the connection times-out automatically for security reasons.
When you attempt to use WebPAM, it returns to the login screen. Enter your
user name and password and click Login, and WebPAM will establish a new
connection.
I can access the VTrak over my company’s intranet. But I can’t access it
from an outside Internet connection. How do I make the Internet connection
work?
This condition is not related to VTrak, but is due to your firewall and network
connection protocol. Contact your MIS Administrator.
With other Promise VTraks, I used the Server’s IP address in WebPAM to
connect with the RAID subsystem. Why is this VTrak M-Class different?
VTrak M-Class has the server software embedded. With the M-Class, you
point your browser directly to the VTrak rather than a server. Also, with M-
Class you do not have to create a subsystem because the subsystem
already exists.
Why can a RAID 1 logical drive on VTrak consist of only two disk drives?
On VTrak, RAID 1 logical drives work in mirrored physical drive pairs. You
could create up to seven RAID 1 logical drives. Or you can create a single
RAID 10 logical drive with data mirroring and up to 14 physical drives. If you
have an odd number of drives but still want data mirroring, use RAID 1E.
See the
VTrak Product Manual
for more information on the number of
physical drives you can use for each RAID level.
Are logical drives on VTrak limited to 2.199 terabytes?
No. But verify that your operating system
supports
logical drives over 2.199
TB. Also, for the operating system to
recognize
the full capacity of logical
drives over 2.199 TB, you must specify a sector size of 1 KB or larger when
you create the logical drive. See Chapter 7 of the
VTrak Product Manual
for
more information.
I have two UltraTraks and use WebPAM to monitor them. Can I use my
existing WebPAM setup to monitor the VTraks also?
No. Use the WebPAM embedded with the VTrak M-Class.
