11
Questions
Solution
Unable to start up
Unable to charge
The battery is low. Please charge it before use.
The ambient temperature is too low (below 0 °C) or too high (over 50 °C ).
The robot only operates from 0℃ to 40℃.
Unable to return to
charging base
The battery is low. Please charge it before use.
Abnormal behavior
There are too many obstacles around the charging stand. Please put the
charging stand in the open area.
The robot is too far away from the charging stand. Please place the robot
near the charging stand and try again;
There is abnormal noise
during cleaning
Reboot after shutdown
The main brush, side brush or drive wheel are possibly entangled with
garbage. Please turn off the robot and clean them;
Cleaning ability declining
or ash dropping
The dust box is full. Please clean it.
The HEPA filter is too dirty.Please clean it.
The main brush is entangled with garbage. Please clean it.
Unable to connect to
Wi-Fi
The Wi-Fi signal is not stable. Please make sure the robot is in a good Wi-Fi
signal coverage area.
The Wi-Fi connection is abnormal. Please reset Wi-Fi, or download
the latest version of appplication and try to connect again.
Cannot return to the char-
ging base after partial clea-
ning or being moved to an-
other position
Please manually place the robot in the charging stand.
Questions
Solution
If you can not connect robot to your phone, please refer to the following list for troubleshooting：
1.Please make sure that the WIFI password is entered correctly.
2.Please confirm whether the WIFI is 2.4G; If the home router is a dual-band router, please set the
SSID name of 2.4G and 5G separately.
3.Please close the 4G traffic when binding. And after binding successfully, open the 4G traffic again.
4.Please check if the router has MAC address filtering set, or if the number of assigned IP addresses is full.
5.Try to avoid network rush hours (18:00 to 23:00) for the first time binding.
6.Please contact customer service if it is still not bound successfully.
FAQ
Summary of Contents for CocoSmart 880L
Page 62: ...01 8 HOME BASE...
Page 63: ...02 Proscenic Proscenic Proscenic...
Page 64: ...03...
Page 65: ...04 EZ 3 AP 6 20 Wi Fi Wi Fi Wi Fi...
Page 66: ...05 1 2 Wi Fi 3 4 5 6 7 8 9 1 2 3 4 6 7 8 9 5 1 2 HEPA 1 2 1 1 1 4 1...
Page 69: ...08 2m 2m 4 a b c 5 d 1 2 a b c 3 5 5 6 8 7 9 22 00 7 00 6 12 1...
