Support, Service & Warranty
Page 65 of 69
7.
SUPPORT, SERVICE &
WARRANTY
7.1.
CONTACTING TECHNICAL SUPPORT
ProSoft Technology, Inc. is committed to providing the most efficient and effective support
possible. Before calling, please gather the following information to assist in expediting this
process:
1
Product Version Number
2
System architecture
3
Network details
If the issue is hardware related, we will also need information regarding:
1
Module configuration and associated ladder files, if any.
2
Module operation and any unusual behavior
3
Configuration/Debug status information
4
LED patterns
5
Details about the serial, Ethernet or Fieldbus devices interfaced to the module, if any.
Note: For technical support calls withi
n the United States, ProSoft’s 24/7 after
-hours phone support is available
for urgent plant-down issues. Detailed contact information for all our worldwide locations is available on the
following page.
Summary of Contents for PLX51-DF1-MSG
Page 1: ...PLX51 DF1 MSG DF1 Messenger DF1 to EtherNet IPTM Messenger December 2017 USER MANUAL...
Page 4: ...Page 4 of 69...
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Page 48: ...Operation Page 48 of 69...
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