104S
♦
ProLinx Gateway
Support, Service & Warranty
(Firmware v3.00 and later)
Protocol Manual
ProSoft Technology, Inc.
Page 147 of 157
January 22, 2010
6
Support, Service & Warranty
In This Chapter
How to Contact Us: Technical Support ............................................. 147
Return Material Authorization (RMA) Policies and Conditions............ 148
LIMITED WARRANTY ..................................................................... 149
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient and
effective support possible. Before calling, please gather the following information to
assist in expediting this process:
1
Product Version Number
2
System architecture
3
Network details
If the issue is hardware related, we will also need information regarding:
1
Module configuration and contents of file
o
Module Operation
o
Configuration/Debug status information
o
LED patterns
2
Information about the processor and user data files as viewed through and LED
patterns on the processor.
3
Details about the serial devices interfaced, if any.
6.1
How to Contact Us: Technical Support
Internet
Web Site: www.prosoft-technology.com/support
E-mail address: support@prosoft-technology.com
Asia Pacific
+603.7724.2080, support.asia@prosoft-technology.com
Languages spoken include: Chinese, English
Europe (location in Toulouse, France)
+33 (0) 5.34.36.87.20, support.EMEA@prosoft-technology.com
Languages spoken include: French, English
North America/Latin America (excluding Brasil) (location in California)
+1.661.716.5100, support@prosoft-technology.com
Languages spoken include: English, Spanish
For technical support calls within the United States, an after-hours answering system allows pager
access to one of our qualified technical and/or application support engineers at any time to answer your
questions.
Summary of Contents for ProLinx 104S
Page 4: ......