Troubleshooting
35
Note:
Further troubleshooting information may be found on the Protron
website at www.protronusa.com.
Support Information
Do not return this product to your retailer until you have performed the
steps laid out in “Unpacking Your New DVD Player” on page 2 and
contacted the customer service center. Merchandise may not be returned
to Protron without a return form authorization.
Before contacting Protron customer service, please record the following
information, which may be found on the bottom of your portable DVD player:
• Model Number
• Serial Number
The Protron customer service center may be contacted 24 hours a day, 7 days a
week at the following number:
1-888-257-8899
Display is too
dark or too
bright
Contrast or
brightness too
low or too
high
Adjust the contrast and/or brightness to
desired setting. See “Adjusting Color
Settings” on page 5.
After-image
remains on
screen after
display is
turned off
Inherent LCD
characteristics
This is characteristic of an LCD. The after-
image will disappear after a few minutes.
Distorted
image
Display format
set incorrectly
Check that the correct display format is
selected in the Setup menu.
Red, green,
blue, or
white dots
on screen
Inherent LCD
characteristics
This is characteristic of an LCD and will not
cause a malfunction.
“Wrong disc”
displays upon
disc insertion
Unreadable
disc
Ensure disc is not scratched or dirty. Clean
and re-insert as necessary.
Disc format not
supported
Ensure the disc has a format compatible
with the player (see “Specifications” on
page 36).
Symptom
Possible
Cause
Resolution
OMPDS758LP.book Page 35 Tuesday, June 14, 2005 8:49 AM