Troubleshooting
QB.11-R Installation and Management
Connectivity Issues
153
HyperTerminal Connection Problems
The serial connection properties can be found in HyperTerminal as follows:
1. Start HyperTerminal and select Properties from the File menu.
2. Select
Direct to Com 1
in the
Connect using
: drop-down list (depending upon the COM port you use); then click
Configure
.
3. Enter or edit the information as follows, and click
OK
.
•
Bits per second: 9600
•
Data bits 8
•
Parity: None
•
Stop bits: 1
•
Flow control: None
4. Click the
Settings
tab and then click
ASCII Setup
.
5. Ensure that Send line ends with line feeds is selected and click OK twice. HyperTerminal is now correctly configured.
Ethernet Link Does Not Work
1. First check the Ethernet LED:
•
Solid Green: Power is on, the radio is up, and the Ethernet link is also up.
•
Blinking Green: Power is on, the radio is coming up and the Ethernet is down.
2. Verify pass-through versus cross-over cable.
Cannot Use the Web Interface
1. Open a command prompt window and enter
ping <ip address unit>
(for example
ping 10.0.0.1
). If the
unit does not respond, make sure that you have the correct IP address.
If the unit responds, the Ethernet connection is working properly, continue with this procedure.
2. Ensure that you are using one of the following Web browsers:
•
Microsoft Internet Explorer version 5.0 or later (Version 6.0 or later recommended)
•
Netscape version 6.0 or later.
3. Ensure that you are not using a proxy server for the connection with your Web browser.
4. Ensure that you have not exceeded the maximum number of Web Interface or CLI sessions.
5. Double-check the physical network connections. Use a well-known unit to ensure the network connection is properly
functioning.
6. Perform network infrastructure troubleshooting (check switches, routers, and so on).
