User Manual
Page 21 of 22
Version 1.2
10
Warranty
The legal guarantees are the basis form, if no other terms are agreed to.
proxomed GmbH, as the supplier of this product, provides free supply on spare parts for two years, if proper use and
care / maintenance can be detected as listed in this manual.
Please refer to the time of applicable terms and condition based on the date of purchasing the goods.
Any warranty is void, if changes are made to individual components and if changes are not performed by
authorized persons or not followed by the guidance of the instructions of the manufacturer. Similarly,
voids the warranty, if not original spare parts are used.
As soon as warranty claim occurs, you should immediately inform proxomed GmbH or your local authorized dealer.
Proxomed or your local partner will immediately initiate a service call, but reserves the right, how to solve
the failure. Following approaches are possible:
1. The service will be conducted locally by one of our technicians or service partners.
2. We send the spare part by appointment.
3. We will send a replacement unit by appointment.
Defects or parts replaced by the customer must be returned within 30 days after delivery of the spare parts
or replaced unit by the customer to us. Otherwise the spare part or replaced unit will be charged. Within
the period of full guarantee, the costs for sending the replaced parts are borne by proxomed. Full
responsibility (organization and payment) for sending back the broke part or replaced device is covered by
the customer.
If the failures of the devices are outside the warranty time, proxomed reserves the right to charge for all
repair costs and part deliveries.
Note:
Excluded from warranty / guarantee duties is the company proxomed, if improper use or defective parts caused
further damage can be proven. Proper use of the devices is defined in these instructions to the Core Circuit. The
burden of proof of the normal use is in the responsibility of the customer.
Also within the warranty time customers can be charged, if maltreatment happened, which are described
in this manual. The initial decision for servicing falls to the customers’ responsibility.
This warranty in no way affects the general legal requirements of the Federal Republic of Germany.
10.1
Customer Service
The service is covered by the company proxomed Medizintechnik GmbH or is handled by the authorized
service partner in your local region. In case of a warranty claim or service issue you can contact our
authorized partner by internet or phone.
Contact details of proxomed Medizintechnik GmbH are.
Servicepartner:
Proxomed Medizintechnik GmbH, Daimlerstrasse 6, 63755 Alzenau, Germany
Service hotline:
+49-6023916877
Service fax:
+49-6023916871
Service email:
service@proxomed.com
