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WARRANTY REPAIRS
Any repairs made under this warranty cannot be made by third
parties. This warranty does not apply to any repairs, or damage
caused directly by such repairs, that have impacted or caused the
damage that is the subject of the respective warranty claim.
EXCLUSIONS
The following situations are not covered by this warranty:
1.
Any wear and tear of parts and components resulting from
normal product use.
2.
Cracks, dents, scratches, and other types of superficial damage
that only affect the product’s appearance.
3.
Any malfunction caused by inappropriate use of the product
that does not comply with user manual instructions.
4.
Use and storage of the product not complying with user manual
instructions.
5.
Opening of the product by a third party who is not authorized to
proceed to its repair.
6.
Altering or changing parts or components, whether internal or
external.
7.
Damage caused by battery leakage resulting from the breaking
of any of its components, or from product misuse.
8.
Malfunction or damage due to reasons that cannot be ascribed
to the production or design of the product.
9.
Use of the product in the context of a business, occupation or
commerce.
10.
Malfunction due to use that does not comply with the technical
or security norms in force, or with user manual instructions.
The services provided by Prozis in order to repair or fix any
fault or malfunction resulting from the verification of any of the
aforementioned excluded situations will be subject to payment of
labor, transport and component costs.
The customer shall bear all risks of loss and damage to the product
during transportation to Prozis. This warranty will be void if the
returned product arrives with labels or stickers that have been
removed, damaged, tampered with or modified in any way.
Warranty statement
All electrical and electronic products commercialized by Prozis
via www.prozis.com are covered by the warranty applicable to the
purchase and sale of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions of Prozis’ warranty
for final consumers.
This warranty is valid exclusively for consumers who purchase the
product for non-professional purposes.
WARRANTY PERIOD
Prozis guarantees the product is to remain free from material and
production defects for a 2-year period, counting from the date of
initial purchase by a consumer and respective delivery, or for longer
if legally established by the applicable national law.
In the event that repair is required, this 2-year period is suspended
during repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged use of
the product’s consumable components, such as batteries, is not
covered by this warranty unless the malfunction is caused by faulty
design, materials or production.
HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you through
this warranty, please contact Prozis customer service via the
communication channels provided on the Prozis website, and
follow the provided instructions or recommendations. Contact and
technical assistance information is also provided at the end of this
warranty.
Any claims made regarding this warranty will only be valid if proof
of purchase is presented by the original customer. This proof
of purchase may be the original invoice or receipt, as long as
it includes information regarding the date of purchase and the
product’s model name.
