PROZIS Visioom User Manual Download

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Troubleshooting

Some issues that arise may be solved by the user. If the problem persists after having tried

the following solutions, please contact Prozis customer service.

PROBLEM

CAUSE

SOLUTION

The appliance does
not work.

The battery is running low or
out of power.

Charge the appliance as guided.

The charging indica-
tor does not light up.

The USB cable is not inserted
corretly.

Insert the USB correctly as guided.

Warranty Statement

All electrical and electronic products commercialized by Prozis via www.prozis.com are cov

ered by the warranty applicable to the purchase and sale of consumer goods.

GENERAL CONSIDERATIONS

This document contains the terms and conditions of Prozis’ warranty for final consumers. This

warranty is valid exclusively for consumers who purchase the product for non-professional
purposes.

WARRANTY PERIOD

Prozis guarantees the product is to remain free from material and production defects for a

2-year period, counting from the date of initial purchase by a consumer and respective deliv-
ery, or for longer if legally established by the applicable national law. In the event that repair
is required, this 2-year period is suspended during repair time.

CONSUMABLES

The gradual performance decrease caused by prolonged use of the product’s consumable
components, such as batteries, is not covered by this warranty unless the malfunction is
caused by faulty design, materials or production.

HOW TO MAKE A CLAIM

If the need arises to exercise the rights conceded to you through this warranty, please contact

Prozis customer service via the communication channels provided on the Prozis website,

and follow the provided instructions or recommendations. Contact and technical assistance
information is also provided at the end of this warranty.

Any claims made regarding this warranty will only be valid if proof of purchase is presented
by the original customer. This proof of purchase may be the original invoice or receipt, as
long as it includes information regarding the date of purchase and the product’s model
name.

WARRANTY REPAIRS

Any repairs made under this warranty cannot be made by third parties. This warranty does
not apply to any repairs, or damage caused directly by such repairs, that have impacted or
caused the damage that is the subject of the respective warranty claim.

EXCLUSIONS

The following situations are not covered by this warranty:

1. Any wear and tear of parts and components resulting from normal product use.
2.

Cracks, dents, scratches, and other types of superficial damage that only affect the prod

uct’s appearance.

3. Any malfunction caused by inappropriate use of the product that does not comply with

user manual instructions.

4. Use and storage of the product not complying with user manual instructions.
5.

Opening of the product by a third party who is not authorized to proceed to its repair.

6. Altering or changing parts or components, whether internal or external.
7. Damage caused by battery leakage resulting from the breaking of any of its components,

or from product misuse.

8. Malfunction or damage due to reasons that cannot be ascribed to the production or

design of the product.

9. Use of the product in the context of a business, occupation or commerce.
10. Malfunction due to use that does not comply with the technical or security norms in force,

or with user manual instructions.

The services provided by Prozis in order to repair or fix any fault or malfunction resulting from

the verification of any of the aforementioned excluded situations will be subject to payment

of labor, transport and component costs.

The customer shall bear all risks of loss and damage to the product during transportation

to Prozis. This warranty will be void if the returned product arrives with labels or stickers that

have been removed, damaged, tampered with or modified in any way.

LIMITED RESPONSIBILITY

Prozis cannot be held responsible for indirect damage or loss due to usage of the product.

WHAT TO DO?

To request warranty service, you must first contact Prozis customer service via the communi

cation channels provided on the Prozis website, and follow the provided instructions and rec