PSG MAX CADDY PF01101, Installation And Operating Instructions Manual

60 

PSG LIMITED LIFETIME WARRANTY (PRIVILEGE) 

 
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This 
warranty covers brand new products only, which have not been altered, modified nor repaired since shipment from 

factory and purchased through an authorised dealer. Proof of  purchase  (dated  bill  of  sale),  model  name  and  serial 
number must be supplied when making any warranty claim to your PSG dealer.   
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper 

installation, lack of maintenance, over firing, negligence or accident during transportation, power 
failures, downdrafts, or venting problems are not covered by this warranty. 
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the 

use of unauthorized parts or others than original parts void this warranty. An authorized qualified technician must 
perform the installation in accordance with the instructions supplied with this product and all local and national 

building codes. Any service call related to an improper installation is not covered by this warranty. 
The manufacturer may require that defective products be returned or that digital pictures be provided to support the 

claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be 

defective, the manufacturer will repair or replace such defect. Transportation fees to ship the product back to the 
purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed at the purchaser’s domicile 

by an authorized qualified technician requires the prior approval of the manufacturer. Labour cost and repair work to 

the account of the manufacturer are based on predetermined rate schedule and must not exceed the wholesale price of 
the replacement part. All parts and labour costs covered by this warranty are limited according to the table below.   
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of 
the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by 

refunding the wholesale price of any warranted but defective parts. The manufacturer shall in no event be responsible 

for any special, indirect, consequential damages of any nature, which are in excess of the original purchase price of the 
product. A one-time replacement limit applies to all parts benefiting from a lifetime coverage. This warranty applies to 

products purchased after April 1

st

, 2013. 

DESCRIPTION

WARRANTY APPLICATION 

PARTS LABOUR 

Castings, combustion chamber (welds only), castings, and heat exchanger 

(welds only). 

Lifetime 3 

years 

Stainless steel firebox components, secondary air tubes*, surrounds and 

heat shields, ash drawer, and plating* (defective manufacture). 

5 years 

3 years 

Carbon steel firebox components, glass retainers, handle assembly, C-Cast 

baffle*, and vermiculite baffle*. 

3 years 

1 year 

Oil burner, electrical elements, blowers, heat sensors, switches, rheostat, 

relays, damper motor, fan limit control, PC board, wiring, and other 
controls. 

2 years 

1 year 

Ceramic glass (thermal breakage only*), paint (peeling), gaskets, insulation, 
and ceramic fibre blankets. 

1 year 

n/a 

Firebrick 

n/a n/a 

*Pictures required 

Shall your unit or a components be defective, contact immediately your PSG dealer. Prior to your call make sure you 

have the following information necessary to your warranty claim treatment: 



Your name, address and telephone number;  



Bill of sale and dealer’s name; 



Serial number and model name as indicated on the 

nameplate fixed to the back of your unit; 



Nature of the defect and any relevant information. 

Before shipping your unit or defective component to our plant, you must obtain from your PSG dealer 

an Authorization Number. Any merchandise shipped to our plant without authorization will be 

refused automatically and returned to sender.