PSG MAX CADDY PF01102 Installation And Operating Instructions Manual Download

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PSG LIMITED LIFETIME WARRANTY (PRIVILEGE)

The  warranty  of  the  manufacturer  extends  only  to  the  original  consumer  purchaser  and  is  not  transferable.  This
warranty  covers  brand  new  products  only,  which  have  not  been  altered,  modified  nor  repaired  since  shipment  from
factory  and  purchased  through  an  authorised  dealer.  Proof  of  purchase  (dated  bill  of  sale),  model  name  and  serial
number must be supplied when making any warranty claim to your PSG dealer.

This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper
installation, lack of maintenance, over firing, negligence or accident during transportation, power failures,
downdrafts, or venting problems are not covered by this warranty.

This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the
use of unauthorized parts or others than original parts void this warranty. An authorized qualified technician must
perform the installation in accordance with the instructions supplied with this product and all local and national building
codes. Any service call related to an improper installation is not covered by this warranty.

The  manufacturer  may  require  that  defective  products  be  returned  or  that  digital  pictures  be  provided  to  support  the
claim.  Returned  products  are  to  be  shipped  prepaid  to  the  manufacturer  for  investigation. If  a  product  is  found  to  be
defective,  the  manufacturer  will  repair  or  replace  such  defect.  Transportation  fees  to  ship  the  product  back  to  the
purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed at the purchaser’s domicile
by  an  authorized  qualified  technician  requires  the  prior  approval  of  the  manufacturer.  Labour  cost  and  repair  work  to
the account of the manufacturer are based on predetermined rate schedule and must not exceed the wholesale price
of the replacement part. All parts and labour costs covered by this warranty are limited according to the table below.

The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of
the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by
refunding the wholesale price of any warranted but defective parts. The manufacturer shall in no event be responsible
for any special, indirect, consequential damages of any nature, which are in excess of the original purchase price of the
product. A one-time replacement limit applies to all parts benefiting from a lifetime coverage. This warranty applies to
products purchased after April 1

, 2013.

DESCRIPTION

WARRANTY APPLICATION

PARTS

LABOUR

Castings, combustion chamber (welds only), castings, and heat exchanger (welds
only).

Lifetime

3 years

Stainless steel firebox components, secondary air tubes*, surrounds and heat
shields, ash drawer, and plating* (defective manufacture).

5 years

3 years

Carbon steel firebox components, glass retainers, handle assembly, C-Cast
baffle*, and vermiculite baffle*.

3 years

1 year

Oil burner, electrical elements, blowers, heat sensors, switches, rheostat, relays,
damper motor, fan limit control, PC board, wiring, and other controls.

2 years

1 year

Ceramic glass (thermal breakage only*), paint (peeling), gaskets, insulation, and
ceramic fibre blankets.

1 year

n/a

Firebrick

n/a

*Pictures required

Shall your unit or a components be defective, contact immediately your PSG dealer. Prior to your call make sure you
have the following information necessary to your warranty claim treatment:



Your name, address and telephone number;



Bill of sale and dealer’s name;



Serial number and model name as indicated on the

nameplate fixed to the back of your unit;



Nature of the defect and any relevant information.

Before shipping your unit or defective component to our plant, you must obtain from your PSG dealer an
Authorization Number. Any merchandise shipped to our plant without authorization will be refused
automatically and returned to sender.