38
39
Message or Issue
Probable Cause
What to Do
Desired language is
not displayed.
Language has been set incorrectly.
Turn off analyzer. See Section 3, Setup - How to
Reset the Language.
The wrong date and/or
time is displayed.
Date and time have not been
set correctly.
See Section 3, Setup - How to Set the Date and/or
How to Set the Time.
FAILED is displayed during
a check strip test.
Analyzer needs to be cleaned.
Wipe the test strip slot with a clean, damp, and
lint-free cloth.
Check strip is dirty or damaged.
Use spare check strip. If check strip still fails,
call Customer Service.
TOO MUCH LIGHT
Test is being performed in direct light
or outside.
Test inside, away from windows, and away from
direct lamp light.
MEMO CHIP ERROR
MEMo Chip is defective.
Use another MEMo Chip from the same lot.
TEST ERROR
Insufficient sample has been added
to test strip.
Test again with a new test strip and make sure the
correct volume of sample is used.
LANGUAGE
Analyzer is new or language option
has not been set.
See Section 3, Setup - Setting the Language.
TEST NOT
ALLOWED
Test selected by MEMo Chip installed
cannot be run on your analyzer.
Check MEMo Chip and make sure that the correct
MEMo Chip is inserted. Call Customer Service.
LOW TEMP
Analyzer is below acceptable
operating temperature.
Move to warmer environment and test after
analyzer reaches proper temperature.
HIGH TEMP
Analyzer is above acceptable
operating temperature.
Move to acceptable environment and test after
analyzer reaches proper temperature.
INSTALL MEMO CHIP
MEMo Chip is not properly inserted
or is defective.
Insert same or new MEMo Chip properly.
Troubleshooting
9
Message or Issue
Probable Cause
What to Do
EXPIRED LOT
Test strips are expired, wrong MEMo
Chip is inserted, or date is not
set properly.
Check test strip expiration date and make sure
correct MEMo Chip is inserted. Check date
setting – see Section 3, Setup – How To Set
the Date and/or How to Set the Time.
REPLACE BATTERIES
Batteries need to be replaced.
Replace all batteries with new high-quality
AAA batteries. (The analyzer will not run tests
until batteries are replaced.)
TEST ABORTED
Test strip was not properly inserted
or was removed before test was
complete.
Test again with a new test strip.
Results will not print.
Communication cable was
improperly connected.
Check all connections. Reprint test results
stored in memory.
Printer cover is not closed properly.
(Printer indicator light is red.)
Close printer cover correctly, ensuring that the
printer indicator light is green. Reprint test
results stored in memory.
Labels/paper were not loaded in
the printer.
See Printer System Setup/Operating System
Instruction Sheet packaged with the printer.
