PTZOptics Move 4K, User Manual

54

v1_1 rev. 10-22

Maintenance and Troubleshooting 

Camera Maintenance

1. 

If the camera will not be used for a long time, power off the camera.

2.  Use a soft cloth or lotion-free tissue to clean the camera body.

3.  Use a soft, dry, lint-free cloth to clean the lens. If the camera is very dirty, clean it with a diluter 

neutral detergent. DO not use any type of solvert or harsh detergent which may damage the 

surface.

Unqualified Applications

1.  Avoid shooting at particularly bright objects, such as sunlight, lights, etc. for a long period of 

time.

2.  Do not operate close to powerful electromagnetic radiation, such as TV or radio transmitters, etc. 

Troubleshooting

•  No image 

1.  Check whether the power cord is connected, voltage is OK, & Power LED is lit. 

2.  Check whether the camera can “self-test” after startup. You can also press [*] > [#] > [Auto    

     Focus] on the IR remote to trigger the camera to perform the startup dance on repeat. 

3.  If using SDI or HDMI, check that the desired connection is selected to output video. You can           

     select the desired connection from the OSD Menu or through the Web Interface. 

4.  Check that the video cable is connected correctly to th destination device

•  Image is shaky or vibrating 

1.  Check whether the camera is mounted solidly or sitting on a steady horizontal and level    

surface.  

2.  Check the building and any supporting furniture for vibration. Ceiling mounts are often  

affected by building vibration more than wall mounts. Any external vibration that is affecting the 

camera will be more apparent when zoomed in.

•  Abnormal display of image

1.  Check the resolution dial on the back of the camera. Verify that the resolution and refresh rate is 

supported by your destination device. 

2.  If using SDI, check that the SDI level is set to the desired level. 

•  Image settings are changing on their own 

1.  The cameras have a feature called “Preset 2.0” where many of the Exposure, White Balance, 

and Image settings are saved with each preset. When a preset is called, the saved Exposure, 

White Balance, and Image settings are then loaded. 

Control

● IR Remote controller does not control the camera

1.  Does one of the four (4) “Camera Select” buttons (top row of remote) 

light up when you press any of the buttons on the remote? If not, 

change the batteries in the remote

2.  Are the camera and remote set to the same IR address? When “Dis-

play Info” is enabled (within P/T/Z) in the OSD, the camera will display 

it’s IR address upon start up. Set the IR remote to the same IR address 

to control the camera.

3. 

Try removing other sources of IR interference (e.g. sunlight, fluores

-

cent lighting, etc.)

● Serial communication does not control the camera

1.  Make sure the camera is on and functioning with the IR remote control-

ler.

2.  Verify that the RS-232/RS-485 cable is connected correctly and using 

the proper pinout.

3.  Verify the communication settings of the control software or device 

(e.g. joystick).

4.  Verify that the communication port on the controlling device is activat-

ed (e.g. Com port on PC).

5.  Verify that all communication settings in the OSD Setup Menu correlate 

to the commands being used (e.g. VISCA address).